Process Improvement Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Summary: This position is responsible for the day to day supervision of Team members located in US, Asia and Europe (5-8) This position will have responsibility to monitor job performance and customer experience. Experience with managing work from home associates preferred. Responsibilities: Interviews, hires, trains, and monitors job performance of associates. Provides communication to associates through group meetings, individual meetings, and written correspondence to ensure associates are fully informed of changes in policies, procedures, and company related issues and to share best practices. Evaluates team and individual strengths and weaknesses for developmental opportunities. Monitors individual and team results for performance trends to ensure attainment of service goals and performance expectations. Creates and maintains a positive and professional work environment and addresses associate issues. Creates processes to standardize procedures for improved efficiency. Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Job Requirements Qualifications: Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred. Experience supervising work-at-home employees preferred. Must be detail-oriented with excellent customer service, oral and written communication skills. Ability to supervise, coach, and direct associates in a professional manner. Computer proficiencies in Microsoft Office products. Accurate data entry skills. Please send your Resumé and answer the questions below: 1. You are transferred a team from another manager.  The team has 5 people (of which 1 was hired in the last 2 weeks) and is in charge with debt collection. Their metric is number of invoices over $500. The goal is to reach a 50% increase in productivity in 3 months. What is your plan to reach the goal and measure the progress? 2. Your are leading an account management team who needs to spend the majority of their time in calls with clients. Looking at their reports, you realize they only spend 20% of their time in meetings and more than 50% on Google Docs/Sheets/Presentations.  You discuss the issue with the team and they tell you that preparing the presentation for the client meeting takes a long time, as they need to include information from 3 sources: the website, Google Sheets and a .csv file. All the information is required in the presentation. How do you solve the issue so that they can spend less time doing the presentation and more time with the client? 
Skills: Process improvement Management Skills supervisory skills
Fixed-Price - Expert ($$$) - Est. Budget: $2,000 - Posted
The dynamic startup Flow2b are preparing their platform for beta client installations. The platform offers the framework for an end to end, cloud business operating system. Right now they are reaching out for implementation partners interested in joining the eco system at ground level, working closely with Tauranga and Auckland based co-founders. During these starting days, You must be prepared to invest resources into helping to build the initial modules. We will guide you to gain small and large scale projects. You will share in revenue with us from Project charges and platform module sales. Prioirty modules include: E-commerce Accounting Lead scraping Social Media Mobile native apps. A universal solution designed for solving every businesses most pressing data and technology needs, here are just a few features the system will offer: • Centralise your data, software and hardware tools including IOT into one powerful platform. • Internal sharing and Collaboration • Seamless external sharing and collaboration, every e-document gets a customised design and behaviour to work exactly as you need. • Complete and powerful integration for your CRM, internal and external teams and partners, Marketing, Finance, Operations (easily customise your own processes). • Automate all your repetitive processes, and ensure strong reporting and exception notifications, including team action items, check-lists • Fully utilise and profit from all the newest technologies available like beacons, NFC, PushNotifications • Easily integrate with every other app you need For business owners and as appropriate every team member alike, it's time to have one powerful completely individualised (state of the art) dashboard, putting you firmly in the drivers seat at record setting speeds. Breakthrough propriety DSL editor enables complete flexibility for implementation partners and/or businesses themselves to Rapidly deploy end to end customised solutions for each and every unique business circumstance. If you are ready to discover and immerse yourself in new ways of solving the most pressing business software issues, lets chat about projects we can join up to work together!
Skills: Process improvement API Development Business Analysis Ecommerce Platform Development
Hourly - Entry Level ($) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
Hi, In my current role I work in an Iron Ore mine site and I'm responsible for maintaining the Information Technology and Operational Technologies on the site. I have a team of 9 technicians that perform maintenance work on Field equipment such as Cat 793F dump trucks, dozers, diggers, drills and other ancillary equipment. We maintain the fleet management systems on these equipment from the wireless radios, to hand held two way radio. I'm looking for an experienced improvement expert to assist me in developing improvement plans, KPI's and reports as well as ideas to improve my teams safety out in the field. Safety is our primary concern on a mine site. Please let me know if you have the skills to assist in this area. Knowledge of mine site operational technologies and developing Excel reports from data pulled from Servicenow and SAP. will be on great advantage.
Skills: Process improvement Investigative Reporting Microsoft Excel
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
I am looking for a strong project management coordinator, PMP certified a big +, to provide 10+ hours per week of support in project management coordination for multiple projects (both internal projects and client projects). Must be organized and VERY detail oriented. I need you to be able to work quickly and efficiently, with minimal supervision, meeting deadlines 100% of the time. A description of the work is as follows: a. Organize project team meetings – provide agendas prior to meeting, issuing minutes promptly following meetings with follow-up actions, responsibilities and completion timeframes identified and action items uploaded into our Teamwork.com site. b. Lead team in successful project execution - proactively assess project trajectories to endure key development milestones will be achieved according to plan- follow up with team members when necessary. c. Provide resolutions to potential issues d. Communicate status of schedules, open issues, and project risks/mitigation plans e. Ensure appropriate and timely communications among key stakeholders for each project f. Data Entry- Create/Organize/Mange all project processes and documentation- to include Word, Excel, Outlook, Sharepoint and online PM tools (to include Teamwork.com, aweber, click funnels, website development/maintenance) g. Areas of expertise to include- project management, product management, program management, strategic planning, project planning, project scheduling, process improvement. $15-$25/hour- depending on experience
Skills: Process improvement Article Writing aWeber Business Development
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We need a word processing expert to create Microsoft Word templates and forms for Expert Reports that will be submitted in litigation matters related to expert testimony. In addition to the Expert Report templates and forms, there are many other document formats that we need to standardize (i.e. Memo templates, Deposition preparation forms, Timeline templates, case process templates, Research summary templates). Experience working with documents management solutions (i.e. Box) is a plus. There is an opportunity to help streamline our Expert Report Practice processes into a repeatable system that can be used by our teams to more efficiently execute on our projects. There is an opportunity for ongoing work, and that depends on the outcome of this project. If its successful, then we will likely want to continue.
Skills: Process improvement Document Control Microsoft Excel Microsoft Visio
Fixed-Price - Expert ($$$) - Est. Budget: $150 - Posted
I need someone to create a 40 min power point presentation on basic process improvement. The slides should outline the steps of the process improvement and how to apply them to office operations. It should talk about overproduction and have some data on how bad process have affected various firms (examples). This is a quick turn around. I need it by Sunday.
Skills: Process improvement Microsoft PowerPoint Operations Research Organizational Development
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a proven leader with demonstrated ability around establishing and building a world class support team for a rapidly growing cloud platform. Responsibilities include; - Establishing SLA's - Setting up and configuring tools as required (Intercom, Zendesk), insuring no customer is left behind - Writing strong and detailed KB articles - Recruit, train, mentor and grow a support team - Rescuing clients, preventing account cancellation - Provide KPIs and analytics for leadership You are process driven and believe in rolling up your sleeves. Customers are king in your book and you and your team don't stop until they are satisfied. You are a strong team leader that believes in a positive work culture and lead by example. You are a self starter with a 'give me the keys' approach to your role and area of the business. We are a rapidly growing US startup with a team of 30 and have worked at a variety of companies including Apple, IBM, Google, Amazon, Ebay, Zynga, Ubisoft and Citibank. We are looking for a true leader to take the rapidly increasing demands of our support team and turn this area of the business into a shining example of customer success. Support hours are 9am - 9pm EST. We use tools including Slack to communicate. This is a full-time and demanding position with a potentially huge future. If you're proven and hungry - this is for you. Please attach your resume and answer why you think you're our candidate!
Skills: Process improvement Customer service Customer support Management Skills
Fixed-Price - Expert ($$$) - Est. Budget: $300 - Posted
The dynamic startup Flow2b are preparing their platform for beta client installations. The platform offers the framework for an end to end, cloud business operating system. Right now they are reaching out for implementation partners interested in joining the eco system at ground level, working closely with Tauranga and Auckland based co-founders. During these starting days, You must be prepared to invest resources into helping to build the initial modules. We will guide you to gain small and large scale projects. You will share in revenue with us from Project charges and platform module sales. Two Partner options to choose • Industry relations ("focus on and lead relations in a vertical") • App developer ("configuring and publishing the priority app modules") A universal solution designed for solving every businesses most pressing data and technology needs, here are just a few features the system will offer: • Centralise your data, software and hardware tools including IOT into one powerful platform. • Internal sharing and Collaboration • Seamless external sharing and collaboration, every e-document gets a customised design and behaviour to work exactly as you need. • Complete and powerful integration for your CRM, internal and external teams and partners, Marketing, Finance, Operations (easily customise your own processes). • Automate all your repetitive processes, and ensure strong reporting and exception notifications, including team action items, check-lists • Fully utilise and profit from all the newest technologies available like beacons, NFC, PushNotifications • Easily integrate with every other app you need For business owners and as appropriate every team member alike, it's time to have one powerful completely individualised (state of the art) dashboard, putting you firmly in the drivers seat at record setting speeds. Breakthrough propriety DSL editor enables complete flexibility for implementation partners and/or businesses themselves to Rapidly deploy end to end customised solutions for each and every unique business circumstance. If you are ready to discover and immerse yourself in new ways of solving the most pressing business software issues, lets chat about projects we can join up to work together!
Skills: Process improvement API Development Business Analysis Process architecture
Hourly - Expert ($$$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
The business process analyst evaluates and assesses various processes and composes specifics plans to use that analysis to improve business performance. These analysts gather necessary information, perform data analysis, and maintain data and analyses for future use in financial planning. A business process analyst must excel in strategic thinking, financial analysis, strategy development, and decision making. The analysts' tasks differ on a day-to-day basis depending on the needs of the company. Duties include: -- Record core process within IT and Business/Service Operations; map level one and two -- Provide analysis of processes regarding program delivery, technical operations, scheduling and payroll -- Create high-quality user and functional documents -- Create use cases as needed -- Schedule meetings with key functional area owners --Track process risks, defects and failures -- Participate in interviews, site visits and facilitated sessions with business Users -- Collect information regarding and monitor progress of business analysis activities -- Create as-is and to-be narratives -- Create and manage gap documentation -- Contribute to the creation and maintenance of a requirements traceability matrix -- Identify defects, triage and business needs -- Perform research of mild, moderate or high complexity into enterprise business processes, SOPs, system documentation and work instructions -- Facilitate one-on-one or small group interviews with business users -- Identify opportunities for business process improvement, including changes required to successfully adopt new solutions -- Provide estimates for workstream activities, including dependencies -- Identify, manage and resolve risks and issues related to the workstream -- Maintain excellent relationships with business stakeholders -- Analyze process/requirements to determine priority and business value -- Create and deliver process documents to end users -- Determine and document overall workstream approach -- Plan and estimate activities within the workstream -- Recommend business process improvements -- Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs -- Analyze and report on complex data to meet customer needs. -- Communicate complex data in comprehensible ways. -- Identify user needs from user requests and develop strategies by which to meet those needs. -- Critically evaluate information from multiple sources and clearly indicate quality of final analysis Minimum Qualifications: 2-5 years of experience in Process Mapping 2 + years of experience with CRM, scheduling, human resource and payroll systems 4 Year degree in an applicable field Excellent written and verbal communications skills Excellent organizational skills Desired Qualifications: 3-5 Years of consulting experience Certified Business Analysis Professional (CBAP) certification Experience within Medical, Home care or Health and Human Services
Skills: Process improvement Business Analysis Business Modeling CRM
Fixed-Price - Entry Level ($) - Est. Budget: $10 - Posted
We need someone that is able to work with problems around service levels, and flow time. Must be proficient in Microsoft Excel and be able to build complex models. All applicants must be familiar with business process flows and work through multiple scenarios. Successful applicants will be paid to complete our test questionnaire. Successfully completing our paid trial assignment will land you additional work.
Skills: Process improvement Service Level Management