Process Improvement Jobs

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Fixed-Price - Expert ($$$) - Est. Budget: $150 - Posted
I need someone to create a 40 min power point presentation on basic process improvement. The slides should outline the steps of the process improvement and how to apply them to office operations. It should talk about overproduction and have some data on how bad process have affected various firms (examples). This is a quick turn around. I need it by Sunday.
Skills: Process improvement Microsoft PowerPoint Operations Research Organizational Development
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a proven leader with demonstrated ability around establishing and building a world class support team for a rapidly growing cloud platform. Responsibilities include; - Establishing SLA's - Setting up and configuring tools as required (Intercom, Zendesk), insuring no customer is left behind - Writing strong and detailed KB articles - Recruit, train, mentor and grow a support team - Rescuing clients, preventing account cancellation - Provide KPIs and analytics for leadership You are process driven and believe in rolling up your sleeves. Customers are king in your book and you and your team don't stop until they are satisfied. You are a strong team leader that believes in a positive work culture and lead by example. You are a self starter with a 'give me the keys' approach to your role and area of the business. We are a rapidly growing US startup with a team of 30 and have worked at a variety of companies including Apple, IBM, Google, Amazon, Ebay, Zynga, Ubisoft and Citibank. We are looking for a true leader to take the rapidly increasing demands of our support team and turn this area of the business into a shining example of customer success. Support hours are 9am - 9pm EST. We use tools including Slack to communicate. This is a full-time and demanding position with a potentially huge future. If you're proven and hungry - this is for you. Please attach your resume and answer why you think you're our candidate!
Skills: Process improvement Customer service Customer support Management Skills
Fixed-Price - Expert ($$$) - Est. Budget: $500 - Posted
(Zapier, Wordpress, Paypal, Xero, Google, Asana) ** currently reviewing switching to Stripe ** Looking for experienced developer to setup automated processes for post-online sales. To leverage Zapier tools to link platforms / apps for the following tasks: * Gravity Forms order capture + PayPal payments > capture order details in Google Sheets >> ideal solution: to capture all orders whether payment received or not (so we can follow up on non-completed orders) >> to setup Gravity Forms so that product field auto-completed based on page where navigated from * Google Sheets data > Gmail - create and send order confirmation email, with order details included *** NOTE: THIS MUST ONLY SEND IF PAYMENT HAS BEEN RECEIVED *** * PayPal > Xero - send payment details to create invoice and record automatically in Xero * Automate conditional follow-up actions - to be carried out on scheduled dates via Asana: >> chase information where missing, payment etc > then inputs subsequently updated into required forms & final payment captured (options for either bank transfer or PayPal) >> follow-up with feedback survey (to setup survey form on website > automate responses to be populated in Google Sheets file) Other details: Wordpress website Singapore timezone (in case need to skype / call / discuss) - GMT +8hrs Company is a travel / tour operator, with orders being trip bookings - so after trip is purchased, a chaser email is often required to collect additional information (e.g., passport info) and chase final payments. After the trip, a follow-up email will be sent to seek feedback / say thank you Needs to be able to think logically through process flow, be familiar with all tools outlined - and have attention to detail. Am open to suggestions re: automation (other than Zapier) alternatives, but other need solution to adapt to current setup (i.e., Google At Work apps, Xero, Wordpress etc.) Definition of success and completion: when process flow fully functioning accurately with no errors or breaks. Please see attachment for proposed process flow - suggestions welcome.
Skills: Process improvement Asana Database design Google Apps
Fixed-Price - Expert ($$$) - Est. Budget: $300 - Posted
The dynamic startup Flow2b are preparing their platform for beta client installations. The platform offers the framework for an end to end, cloud business operating system. Right now they are reaching out for implementation partners interested in joining the eco system at ground level, working closely with Tauranga and Auckland based co-founders. During these starting days, You must be prepared to invest resources into helping to build the initial modules. We will guide you to gain small and large scale projects. You will share in revenue with us from Project charges and platform module sales. Two Partner options to choose • Industry relations ("focus on and lead relations in a vertical") • App developer ("configuring and publishing the priority app modules") A universal solution designed for solving every businesses most pressing data and technology needs, here are just a few features the system will offer: • Centralise your data, software and hardware tools including IOT into one powerful platform. • Internal sharing and Collaboration • Seamless external sharing and collaboration, every e-document gets a customised design and behaviour to work exactly as you need. • Complete and powerful integration for your CRM, internal and external teams and partners, Marketing, Finance, Operations (easily customise your own processes). • Automate all your repetitive processes, and ensure strong reporting and exception notifications, including team action items, check-lists • Fully utilise and profit from all the newest technologies available like beacons, NFC, PushNotifications • Easily integrate with every other app you need For business owners and as appropriate every team member alike, it's time to have one powerful completely individualised (state of the art) dashboard, putting you firmly in the drivers seat at record setting speeds. Breakthrough propriety DSL editor enables complete flexibility for implementation partners and/or businesses themselves to Rapidly deploy end to end customised solutions for each and every unique business circumstance. If you are ready to discover and immerse yourself in new ways of solving the most pressing business software issues, lets chat about projects we can join up to work together!
  • Number of freelancers needed: 2
Skills: Process improvement API Development Business Analysis Process architecture
Hourly - Expert ($$$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are midst in the development of a University Management Software. This Software manages the students with timetabling and especially the academic members like Dr., PhD and Professors. The efforts of these groups will be documented. For this purpose they have to insert the efforts in science, teaching, postgraduate teachings, reputation and academical management. The development team need support with the academical world, means publications, third party funds and other efforts. You have to help to define process of fetching publication from WOS or SCOUPUS and how to display relevant information in personal reports. Also help to define usable processes to insert data and evaluate relevant attributes. In the end every person and units should get a personal online profile. An example would be ResearchGate. This is a project of dozens of man-years in development with several developers working in parallel. You need good experience in measurement of academical efforts ans solid background in requirement capturing and process management. Good usability skills would be appreciated. German skills would be great, but are not mandatory.
Skills: Process improvement App Usability Analysis Atlassian Confluence Atlassian JIRA
Fixed-Price - Expert ($$$) - Est. Budget: $300 - Posted
Hi, I routinely follow the process as shown in the below video and now need to automate it: http://screencast-o-matic.com/watch/cDfhc01xWS I will break the process down in text below also: 1. Select an array of seed domains which I will personally provide in a .txt or .csv 2. Automate the task of adding the following to the domain url being checked: https://ahrefs.com/site-explorer/others/v2/linked-domains/subdomains/fresh/all/uk/1/dofollow_desc?target=(?) (?) to be replaced with the domain url. I'm also hoping the Ahrefs url can be changed upon occasion as there are other variables I may also use. 3. Run these domains through Ahrefs in bulk using the "external links" section, and select "download all domains" upon completion. When running these domain checks/ downloads there is often a timed interval before you can download, especially when going fast, this process would need to be automated also. 4. Finally download all documents in bulk to computer. Hopefully that explains the process in and understandable manner, should you have any questions please don't hesitate to ask. Thanks.
Skills: Process improvement Data mining Data scraping
Hourly - Expert ($$$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
The business process analyst evaluates and assesses various processes and composes specifics plans to use that analysis to improve business performance. These analysts gather necessary information, perform data analysis, and maintain data and analyses for future use in financial planning. A business process analyst must excel in strategic thinking, financial analysis, strategy development, and decision making. The analysts' tasks differ on a day-to-day basis depending on the needs of the company. Duties include: -- Record core process within IT and Business/Service Operations; map level one and two -- Provide analysis of processes regarding program delivery, technical operations, scheduling and payroll -- Create high-quality user and functional documents -- Create use cases as needed -- Schedule meetings with key functional area owners --Track process risks, defects and failures -- Participate in interviews, site visits and facilitated sessions with business Users -- Collect information regarding and monitor progress of business analysis activities -- Create as-is and to-be narratives -- Create and manage gap documentation -- Contribute to the creation and maintenance of a requirements traceability matrix -- Identify defects, triage and business needs -- Perform research of mild, moderate or high complexity into enterprise business processes, SOPs, system documentation and work instructions -- Facilitate one-on-one or small group interviews with business users -- Identify opportunities for business process improvement, including changes required to successfully adopt new solutions -- Provide estimates for workstream activities, including dependencies -- Identify, manage and resolve risks and issues related to the workstream -- Maintain excellent relationships with business stakeholders -- Analyze process/requirements to determine priority and business value -- Create and deliver process documents to end users -- Determine and document overall workstream approach -- Plan and estimate activities within the workstream -- Recommend business process improvements -- Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs -- Analyze and report on complex data to meet customer needs. -- Communicate complex data in comprehensible ways. -- Identify user needs from user requests and develop strategies by which to meet those needs. -- Critically evaluate information from multiple sources and clearly indicate quality of final analysis Minimum Qualifications: 2-5 years of experience in Process Mapping 2 + years of experience with CRM, scheduling, human resource and payroll systems 4 Year degree in an applicable field Excellent written and verbal communications skills Excellent organizational skills Desired Qualifications: 3-5 Years of consulting experience Certified Business Analysis Professional (CBAP) certification Experience within Medical, Home care or Health and Human Services
Skills: Process improvement Business Analysis Business Modeling CRM
Fixed-Price - Entry Level ($) - Est. Budget: $10 - Posted
We need someone that is able to work with problems around service levels, and flow time. Must be proficient in Microsoft Excel and be able to build complex models. All applicants must be familiar with business process flows and work through multiple scenarios. Successful applicants will be paid to complete our test questionnaire. Successfully completing our paid trial assignment will land you additional work.
Skills: Process improvement Service Level Management
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Hello - I'm looking for someone who can help me develop checklists and procedures for the work I do. I am a freelancer and I do a variety of work - consulting - writing - podcasting - marketing. Hopefully with your assistance I can bring these into checklists and procedures which will simplify my life! I want to use the solution https://www.process.st/ to do this - as it is free. I expect this work will be ongoing for at least two months, while everything is documented. But I think it might be only a small amount of time - maybe a couple of hours each week.
Skills: Process improvement