We are a website design and development agency looking for a project manager to head up execution and delivery of several website design and development projects. We custom design our clients' websites and other design/marketing collateral and we build our websites on WordPress.
We are ideally looking for someone with Account Manager chops as you'll be the primary person interfacing with clients. Additionally, we'd love someone who has some design sense and can quickly see if something just isn't 'working'.
Some of your projects will be just starting out while others are in full swing, so the thought of jumping in while the water's hot should be exciting to you! We'll require your assistance on internal business management as well as client projects too.
You should LOVE, LOVE systems and setting them up to ensure more efficient work flow.
We anticipate this position starting at around 20-25 hours a week with the potential to turn into full-time within the first couple of months.
Here are the major tasks for which you'll be responsible:
-Become intimately familiar with and take ownership of projects
-Manage projects by first setting up systems to deliver and report each milestone
-Communicate quickly and seamlessly between clients and the team with regular updates
-Work confidently and competently with graphic and web designers, web developers/programmers, etc.; typically communication happens remotely (through project management software, email, skype, slack) but sometimes phone calls or phone meetings/conferences are more efficient, necessary, or preferred
-Set up and maintain the calendar so projects are never delayed
-Invoicing clients from Xero
-Launching logo contests in 99 designs
-Manage expectations of client and team; always strive to over-deliver
-Report weekly on project progress, client satisfaction, and upcoming strategy
Here are the qualifications we are looking for in a Project Manager:
-Understands business models and how clients make money from their products/services
-Is able to communicate with each client at his or her level of knowledge, and sufficient such that it is clearly understood what we are doing and why
-Stellar attention to detail
-Problem-solving capabilities and a 'can do' attitude
-Friendly and personable and you should enjoy working with small business owners and
-Manages well through conflict and is able to tell the client what s/he needs to know and not just what s/he wants to hear.
-Understands the importance of value perception to achieve client loyalty and can effectively help our clients understand the value of what we do for them
-Can manage multiple client projects with no supervision, including developing and executing strong plans with goals, milestones and priorities
-Manages work by establishing priorities, timelines, milestones and component tasks, and then consistently achieves these targets on time
-Is familiar with automation tools and established processes to manage tasks, activities, and time, and can easily adapt to 100% usage/adoption
-Delegates and manages effectively internal and outsourced team members
-Proactive, proactive, proactive! You shouldn't be waiting for things to happen, you should MAKE them happen
-Projects are completed on time, with proper use of resources, and on budget
-Effectively oversees project budgets, identifying issues and troubleshooting
-Is always seeking to improve efficiency and effectiveness of project processes
Ideally, you'll be a Basecamp pro, although we are open to working with other project management platforms if you prefer and can justify how they'll perform better than Basecamp.
If this sounds fun to you, we'd love to discuss your experience and qualifications. We are looking for a long-term and fruitful relationship!