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Fixed-Price - Intermediate ($$) - Est. Budget: $5 - Posted
Ensuring the integrity and quality of TopDoc’s medical & booking information is the #1 job for the Content Specialist. Responsible for our ever-growing database of healthcare providers, real time updated agendas, details and reviews of services, we are looking for a smart, detail-oriented and analytical specialist to join the team that processes content workflows, and ensures the completion and accuracy of our medical database. The role will focus primarily on content in Hong Kong and in Traditional Chinese, but will also include assisting in English content as needed. • What You’ll Do: o Quickly ramp up as a care provider profile expert, with an in depth understanding of the “when” and “why” behind all professionals profiles o Apply excellent decision-making skills to efficiently process large volumes of internal and external requests (such as requests to add new provider to the site or update/complete existing listings, or request to arrange an appointment with provider, or request for specific medical treatment) within expected quality levels o Monitor and report weekly metrics on incoming requests, issues and projects o Assist in monitoring workflow processes. Track trends and identify root causes of issues and friction. o Advocate for tool and workflow changes to improve efficiency and quality. o Troubleshoot technical problems and escalate bug reports What We Seek: o BA/BS required o Fluency in Traditional Chinese and English languages o Proven experience working independently and producing results with a sense of urgency o Strong time management/prioritization skills o Ability to learn new tools and skills quickly o Must be comfortable making decisions and flexible to changing needs. o Demonstrated knowledge of Hong Kong healthcare system o Research experience and strong attention to detail o Good IT literacy: Excel, Dropbox, as well as Google Docs and Sheets o Enthusiasm, strong work ethic and a positive attitude
  • Number of freelancers needed: 2
Skills: Quality of Service (Q-oS) Article Writing Blog Development Content Moderation
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Support field inspections operations by using a CRM/database, web-based, to receive assignments from clients, pass assignments to inspectors, review assignments, and submit back to client. This can be part time and is needed for evening hours between 6 PM Central Standard Time to 1 am Central Standard Time
  • Number of freelancers needed: 2
Skills: Quality of Service (Q-oS) Data Entry Email Handling Google Docs
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We are looking for someone to work with us on an ongoing basis who can creatively write for our website and others. Our need is to have a writer who can combine information and capture the attention of readers quickly from summary pages to lead to a landing page for activities and events.
Skills: Quality of Service (Q-oS)
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
We are looking for people who can do back checks and call audits both in South Korea, Brazil, Mexico, Argentina, Italy and Japan. Must be natives as it is necessary for back checks. Candidate with research experience will be given priority. If you perform well then this can be a repeat job for you. Please send through your resume along with contact details to speed up the process. We are looking to commence this as soon as possible.
  • Number of freelancers needed: 12
Skills: Quality of Service (Q-oS) Auditing Interviewing Research
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are hiring a part-time Quality Assurance Specialist who will handle the following job duties: *Making sure our team members are doing their jobs *Checking to ensure work is meeting quality standards *Communicating with upper management on any issues This is a part-time position. You should have experience in leadership positions. Apply today. Start Date: 3/20/2016
Skills: Quality of Service (Q-oS) Management Skills