Ensuring the integrity and quality of TopDoc’s medical & booking information is the #1 job for the Content Specialist. Responsible for our ever-growing database of healthcare providers, real time updated agendas, details and reviews of services, we are looking for a smart, detail-oriented and analytical specialist to join the team that processes content workflows, and ensures the completion and accuracy of our medical database. The role will focus primarily on content in Hong Kong and in Traditional Chinese, but will also include assisting in English content as needed.
• What You’ll Do:
o Quickly ramp up as a care provider profile expert, with an in depth understanding of the “when” and “why” behind all professionals profiles
o Apply excellent decision-making skills to efficiently process large volumes of internal and external requests (such as requests to add new provider to the site or update/complete existing listings, or request to arrange an appointment with provider, or request for specific medical treatment) within expected quality levels
o Monitor and report weekly metrics on incoming requests, issues and projects
o Assist in monitoring workflow processes. Track trends and identify root causes of issues and friction.
o Advocate for tool and workflow changes to improve efficiency and quality.
o Troubleshoot technical problems and escalate bug reports
What We Seek:
o BA/BS required
o Fluency in Traditional Chinese and English languages
o Proven experience working independently and producing results with a sense of urgency
o Strong time management/prioritization skills
o Ability to learn new tools and skills quickly
o Must be comfortable making decisions and flexible to changing needs.
o Demonstrated knowledge of Hong Kong healthcare system
o Research experience and strong attention to detail
o Good IT literacy: Excel, Dropbox, as well as Google Docs and Sheets
o Enthusiasm, strong work ethic and a positive attitude