Do you have email and chat-based customer service experience?
Do you like working on the internet?
Do you get a kick out of technology?
Are you a problem-solver??
If so, read on...
We are looking for a bright, motivated tech-savvy frontline customer support representative to assist our customers get the most from our software.
The ideal candidate must:
-- learn new systems quickly
-- have attention to detail
-- be comfortable using web applications
-- be comfortable using WordPress
-- take screenshots
-- provide detailed bug reports based on your own test (not just restate what the customer said)
-- have reliable high-speed internet access & computer system
-- conduct conversations in written English without grammatical or spelling mistakes
-- "get" what the customer is saying, which means truly understanding our application
We use Slack, Asana, Intercom, Google Drive, and are migrating to a new support desk.
We are looking for a 20-40 hour a week long-term engagement....