We are looking for an account manager to join our team. While this role will initially start as a part-time position, we are open to having the right candidate join us on a more permanent basis.
The role will start with ensuring that customers and potential customers have questions and support needs met, working directly with both the user and the engineering team to ensure issues are addressed.
The role will also include checking into user sites regularly to ensure all platform areas are populating accurately, looking for discrepancies, and troubleshooting basic issues.
As the role expands, we would like to have the account manager take an active role in customer demos and onboarding.
We are a small organization with a global, distributed team, all members are expected to be autonomous self-starters with good communication skills. Each team member is responsible for reporting on their progress and goals regularly and checking in with other members of the organization often....