1. Provide holistic and comprehensive case management services to all clients including: intake assessment, benefit assessment, goal setting, long-term case plan development, weekly case plan development, progress monitoring, individual money management, tenant education, advocacy and referrals. Maintain a caseload of Individual & families.
Call clients weekly or bi-weekly for up to 12 months. For the first six months of a client’s participation the program, at least 80% of follow-up should be over the phone.
Connect families with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral. Input accurate and complete data for all contacts with clients into agency database.
Ensure that all documents submitted on behalf of a client are valid.
Contact landlords to validate eviction notices. Conduct outreach to neighborhood schools. Provide all required documentation in a timely manner, which may include client follow-up,...