Answer incoming calls, generate and dispatch work orders.
Apply proper telephone etiquette and customer service to all calls to ensure customer satisfaction.
Maintain a professional manner at all times with customers, technicians, branch offices, team members and management.
Process paperwork from technicians and prepare district turn ins for the Invoicing Department.
Accept and process credit card information.
Assign monthly work by reviewing technician territory zip codes. Print and distribute all monthly work adhering to deadlines.
Data Entry projects to include research, updating customer records, etc.
Track the status of work orders with needed follow-up.
Review daily and weekly reports.
Assist Service Supervisor with open work order reports and uncompleted service reports.
Assist team members with their work load as needed.
Other duties as deemed necessary.
This describes the general nature of the work to be performed by an employee in this position and is not a list of all responsibilities that may be assigned.
2 - 3 years customer service experience.
Prior experience with service dispatch and maintaining schedules.
Minimum High School diploma or equivalent.
Proficient in MS Office Suite, Outlook, Excel with general PC knowledge.
Ability to prioritize and handle multiple job functions a must.
Excellent written and verbal communications skills with a good command of the English language.
Excellent organizational and customer service skills with attention to detail required.
Must type 65 - 80 WPM minimum.
Must maintain a positive customer service attitude at all times.
Must be effective at teamwork.
Capable of working in a busy and fast paced atmosphere without difficulty.
Must be able to sit for extended periods of time.
Use of computer keyboard and attention to PC monitor often for prolonged periods.
Must pass a pre-employment drug screen and background check.
We are seeking exceptional candidates who want to become a vital part of our team and who will excel in our fast paced office. We are interested in candidates who can maintain a positive attitude and willingly participate to achieve department goals by utilizing their teamwork skills. We offer our employees unequaled opportunities for career growth and an outstanding array of benefits beyond medical and dental.
Please send resume and salary requirements when replying.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers