we connected a dialer with Salesfroce, however, facing a complication. Once you request a salesforce lead pop up by doing a call it triggers a pop up of a lead in a new window.
I need to reuse the same window and refresh it each time the dialer triggers salesforce page.
We tested connection on 2 instances one starting with emea. and one with eu5., the emea instance works perfectly - refreshing the window once you request a lead pop up, but eu5 creates a new window for each lead.
See the link with a call explaining the problem.
if you have a solution, please contact :)