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Service Level Management Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
For over 12 years Billennium has specialized in enhancing effectiveness of multiple companies and supplying them with the best IT services on the market. Currently, the company employs over 350 IT professionals specializing in modern business solutions, ranging from support and managing services in flexible IT outsouring models to work on development and research projects in Poland and UE. We are expanding our business and are looking for an independent individual willing to promote our top quality managed services to companies on the US market. We provide our in-depth knowledge of the business and full support of our specialists and expect in return full commitment and persistence in achieving the goal of making Billennium a recognized business partner on the local market. *Based in the San Francisco Bay Area You will: • Develop and manage network of contacts and build pipeline of potential clients • Manage pipeline of sales leads to effectively track and support strategic development of business • Set and meet annual target and maintain profitability by targeting and pursuing specific clients • Develop pricing strategies • Prepare and send offers to clients • Develop and manage long term relations with clients • Maintain good quality of provided IT services, by means of constant cooperation with technical teams • Plan and implement service management strategy • Prepare SLA contracts and maintain the provided services on an adequate level • Optimize and improve IT processes and constantly monitor their efficiency • Work independently and set your own goals and deadlines • Cooperate closely with a Service Delivery and Customer Experience Departments based in Poland Knowledge/Skills/Experience Requirements: • A unique blend of skills, both technical and customer/sales-oriented • Bachelor’s degree in Computer Science, Computer Engineering or related experience • At least 2 years of experience in a customer facing management role • 2-year experience of meeting sales goals in IT services • Good judgment under pressure and excellent planning, prioritization and organizational skills • Knowledge of relevant tools and methodologies (ITIL, HPSM) • Previous experience presenting to VP level executives • Strong work ethic, efficiency and attention to detail • Ability to communicate clearly and effectively listen to both internal and external teams
Skills: Service Level Management Business Development
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking talented Virtual CIOs who will be responsible for providing CIO services to an assigned set of customers. The ideal candidates have leadership skills, excellent communication skills, and a strong business acumen. Please note: this position is a Virtual CIO role providing high level strategic consulting services to our larger customers area. Position Responsibilities: * Develop IT Strategy by learning about the client’s business and advising the client on the technologies that can best support their business objectives. * Perform risk analysis by helping clients pinpoint risks associated with technology options. * Analyze all factors to determine that the technology options under consideration are fully aligned with strategic, compliance (HIPPA, FISMA etc.) and operational objectives. * Conduct technology research and selection by strategically choosing from the multiple technologies that can be implemented for a particular project, guiding clients to select the best option for their business problem. * Perform technology cost analysis in determining the true value of a technology investment (capital expenses, operating expenses, etc) and outline the return on investment and the total cost of ownership. * Provide formal planning and budgeting for clients. * Manage technology-related vendors such as internet service providers, copy and print vendors, line of business application vendors and other service providers. * Manage all aspects of vendor selection/management such as the request for information process, RFP (request for proposal) creation, price negotiation, vendor selection, contract management, implementation management. * Run complex projects from design and development to production. * Manage day-to-day IT operations. Position Requirements: * Ability to serve as the Virtual CIO to SMB businesses and provide high level strategic consulting to clients. * Excellent communication (verbal and written), interpersonal, business management, time management, and developmental skills. * Skilled at resolving problems and conflicting situations. * Strong business acumen and leadership/mentoring skills. * PMI/PMP certification preferred. * ITIL certification preferred. * 4 + Years of IT Infrastructure/Network Project Management experience. * 7 + Years of hands on experience supporting and managing Windows based systems such as Active Directory, Exchange, SBS etc. * 3 + Years of hands on experience supporting and managing virtual technologies such as VMWare, Microsoft Virtual Server, XenServers. * 4 + Years of experience with network technologies like firewalls, routers, switches, IPS/IDS etc. * 4 + Years of experience with Storage Area Network (SAN) with EMC, Equallogic, HP, Dell etc. * Knowledge and experience in cross-functional project management methods and managing cross functional teams. * Ability to provide level 3 support as needed to the team.
  • Number of freelancers needed: 5
Skills: Service Level Management Administrative Support Management Consulting Management Development
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