Looking for a technical writer with Sharepoint experience that can take the below information and describe how the work would/could be performed:
FSS currently has a SharePoint workload tracker that is used for staff to record and track daily the type and number of requests submitted to FSS on a weekly basis. This is a critical first step to gaining efficiency across the organization: By gaining a better understanding of the demand placed on FSS the organization obtains insight into bottlenecks and identify specific areas in need of improvement.
The FSS SharePoint support described below shall require senior level support. The Contractor shall conduct analysis of information in the SharePoint workload tracker to identify and prioritize areas for improvements in FSS business operations methods to achieve improvements in FSS business operations which may include:
1. Business process or procedures changes
2. Application of pertinent Technology (e.g., SharePoint tracking)
3. Ability to utilize SharePoint applications to improve business operations
The Contractor shall deliver an FSS Workload Analysis Report, which describes the data used in the analysis, the methods of analysis, areas that may benefit from collection of additional data or different data types, conclusions, and recommendations. During performance, the Contractor shall also deliver updates to the analysis report on a weekly basis thereafter. These weekly analysis reports shall be rolled up into monthly reports. Monthly reports shall be rolled up into quarterly reports. In the option period(s) if exercised, the quarterly reports shall be rolled up into annual reports. Feedback for improvements, updates, and general discussion shall be provided in bi-monthly meetings and monthly ad-hoc meetings. The Contractor shall communicate throughout performance through normal feedback which can be conducted through email and telephone conversations.
The Contractor shall upgrade and enhance the ISO Support Request Program (currently a MS Excel spreadsheet and PowerPoint presentation) that is a staff resource allocation program that manages the multitude of project/program requests for ISO support. Requests are received via MS Outlook email with attached Request for ISO Support form (fill-able PDF form). ISO Request Workgroup assigns ISOs to projects and SharePoint updated to reflect project details and ISO assigned. As part of the SharePoint support, the Contractor shall link SharePoint ISO Request Tracker with ISO Locator currently existing in SharePoint view/database to provide output of ISO name/location and projects assigned. As part of this task, the Contractor shall provide the customer the ability to lookup the ISO by name and facility, projects assigned, with links to other data sources, such as Governance, Risk, and Compliance (GRC), VA Systems Inventory (VASI), and other similar sources. The Contractor shall deliver Tracking and Reporting SharePoint Pages for Government approval.
The activities executed in this task shall be detailed in the Monthly Status and Progress Report in Paragraph 5.1.3.
A. FSS Workload Analysis Report
B. Tracking and Reporting SharePoint Pages