Thanks for your interest! Please read the full description. Attention to detail is among the most important criteria for this job, and we'll be responding only to candidates who provide the specific information requested in this description.
We're a software startup based in San Francisco, CA, USA. We help our customers combine content (like videos, photos, text, PDFs, and more) into beautiful, branded, secure web pages. Most of our customers use us to create pages for sales and marketing purposes, and some also use us to create pages for recruiting, or learning and development purposes. Zoomforth brings the power of visual content, design and the cloud to professional communications. We empower professionals to craft relevant, rich, effective stories – to better feature their identities and brand, to be more personalized to their audiences, to use content that shows who they are.
Our vision is to become the de facto solution for professionals to create context with rich content. We aspire to be as core to the business communications suite of tomorrow as PowerPoints or PDFs are today.
Lots of different types of people use Zoomforth, and we need a smart, responsive, ambitious individual to help us provide excellent customer support to our customers when they have questions.
Your goal is to fully understand our platform, and be able to clearly and concisely answer questions for customers.
We're looking to bring you on on a part time basis, working about 20 hrs a week for an indefinite period of time. The first month will act as a trial period to evaluate the quality of your work.
- Use Intercom (a customer support software) & emails to answer support requests
- Catalogue customer issues, escalate bugs, and identify trends in product challenges
- Ensure our clients receive consistent top-notch service
- Fluent English (understanding of idioms, perfect grammar, no exceptions)
- Significant experience providing customer support, specifically around how to use a software service.
- Write help center articles
- Record 'How-To' videos
Please respond to the posting and answer ALL of the screening questions. If we receive your application, with all responses, and we think you'd be a good fit, we'll schedule a time to speak on the phone for a few minutes. For the final round of the interview, we'll give you a brief task to complete in our software, and then we'll ask you some questions, that you'll need to respond to as if you were a Customer Support Specialist at Zoomforth.
One last thing, don't be afraid to let your personality shine through!!