Software Documentation Jobs

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Hourly - Intermediate ($$) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
I am looking for a writer to help document steps for users to follow within the application. Roughly 70 different procedures within 10 categories. This content will be posted on our support page where users can search for how-to's If you have any video step creation experience that will be a bonus and Im interested in paying for that work in addition. Simple 10 - 30 sec overview of steps. Must be able to write well written english. Error free.
Skills: Software Documentation Technical writing
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
We (http://v5.transpara.com) have let our documentation get out of date and just had a failed experience with another freelancer that we need to recover from. Our software documentation is currently hosted in HTML on Squarespace and needs to be re-created and updated (major update) in Screensteps for use with Wordpress. If we succeed with our initial documentation need, we will expand into other writing needs (FAQs, blog posts, web content, etc.). Our top priority is finding a great writer who is fast, self-motivated and can learn our software without a ton of hand-holding. Screensteps experience is a plus but not required. Are you the right person for the job?
Skills: Software Documentation Technical writing Writing
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
I'm looking to hire a freelance editor or copywriter to work closely with Optimizely's Customer Education team. We aim to have best-in-class software documentation (help.optimizely.com). What I have in mind: Currently, a team of technical contributors, mostly support engineers and product managers, document our software. They write a range of materials -- from short FAQs to long QA articles to feature documentation for our knowledge base. I take all drafts through a round or two of edits and revisions, with focus on clarity, readability, comprehensiveness, structure, and adherence to our style guide. I'd like to hire a freelance editor to help me with this work. You: Have an ear for voice and tone, and can modulate based on different contexts Focus on audience when editing, and can make revisions based on what's helpful for that audience Have a clear, concise style Strong grasp of grammar (and North American business English) Are comfortable familiarizing yourself with Optimizely's software Don't need to be very technical at all, but must be comfortable with editing technical content and able to fill in the blanks based on context, on occasion The work you'd do: Edit for clarity, comprehensiveness, readability, and structure Help maintain or raise the quality and consistency of our documentation Apply our style guide (it's not particularly strict; rather, it aims to provide consistent terminology and establish voice and tone) The volume of work would be low at first, maybe 1-2 pieces per week. However, there's a distinct possibility that it will increase in the next 2-4 months. If you're interested, please contact me (and provide a writing sample, if you have one!)
Skills: Software Documentation Editing Writing
Hourly - Expert ($$$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
We are working to finalize the design of our backend system that will ultimately serve advertisements to millions of users, and collect a significant amount of data. Our CTO feels that everything is laid out well, but has asked to bring in an outside opinion for some additional insight. We are meeting tomorrow (Wednesday 08/24) at 6:30pm CST, and would love it if you could join! What we're looking for: Software Architecture Experience with Systems that Scale Advertising Tech experience Product Management Experience in AdTech or Data Collection Startup Acumen (Bonus!)
Skills: Software Documentation Architecture Computer Engineering Data Engineering
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi, We have a product information management system (PIM) that is current undergoing major upgrades. We need a team that has long experience from JSF to upgrade the visuals and improve the user experience in the system. We are using Elastic search and JSF so full inhouse knowledge of these are needed if you want to pitch for the full project. What we would like from you. - Java oriented company. - Design team inhouse. - At least 2 available developer (and more than 10 with JSF experience in total) - Clear development routines - Agency only Project is located at canbrowser.com Please describe your team and your relation to JSF.
Skills: Software Documentation API Documentation Document review JavaServer Faces (JSF)
Fixed-Price - Intermediate ($$) - Est. Budget: $1,500 - Posted
We need to get some full feature level documentation of our web and mobile-based product. You will be responsible for following a process to produce useful internal documentation we can share with our development and sales teams. We have a lot of documentation presently, but it needs to be organized and the gaps filled. You will work with the product architect, project coordinator, and various technical resources to pull this together. Our development team is in India. Your English writing and communication skills should be perfect and you should have years of experience preparing technical documentation. Demonstrable expertise is required. We will provide additional requirements to qualified candidates. Please provide your resume and a history of products you have created technical specs for. We are looking for people who have done this. If you live and work in Delhi NCR and can visit our office directly to work with staff, that is a plus, but not required. Thanks.
Skills: Software Documentation Technical Editing Technical writing
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Metricsoft develops cloud-based applications for environmental, health, and safety data management. We are looking for an experienced writer that understands how to organize and create user documentation, training power points, quick start guides, customized training manuals, etc. Please feel free to contact me for any questions that you may have. Thanks, Al
Skills: Software Documentation Content Writing Technical writing
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hello, I'm seeking a project manager which will help keep about 6-8 projects moving along in a timely manner. Responsibilities. - Developing a scope document with clients in microsoft word or similar. - Just to make sure projects are on schedule, checking in with development teams, also communicating with client, also motivating clients to gather feedback, or further information. - to review coders work, inspecting / testing according to requests from client, to make sure they are being completed to scope document specifications before passing to client - communicating with client, via sms, email or phone call if needed, assembling client notes, and making sure it’s being provided to coding team as we progress. Anything else you recommend to make sure our projects our successful. We will set you up with a company email address You will use basecamp.com
Skills: Software Documentation Android App Development iPhone App Development iPhone UI Design
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
VIRTUAL CUSTOMER ON BOARDING AND BUSINESS SUPPORT You will be given initial training and tests to familiarise with our new business platform. Your role will be to offer virtual on boarding sessions to connect Small to Medium size businesses to the platform. Primarily you will be dealing with business owners and office or business managers, providing a high level of customer service. You will need to conduct a brief audit of the accounting package and key business apps used by the business. You will provide an overview of apps available, and help customers select and log into apps and sync their data. You will also help customers set up a dashboard and alerts to indicate how their business is performing. In follow-up chat, you will provide the customer with business and basic technical support to ensure everything is working successfully. This includes relaying insights from our own knowledge base and from support guides, vidoes and links provided by cloud apps and accounting packages. You will report back to the team to document what is working well, what could be improved or made more efficient to provide business value. You need to be proactive and share learnings with fellow Customer Experience Consultants and customers. You will also need to handle basic support requests or refer to other team members, as we work a 24/7 operation to support customers. Familiarity with the following locations is highly desirable as these are where the majority of the Small Business customers are located: - USA (East, Central, West) - Australia (Sydney is our HQ /Melbourne) - Great Britain (London) - Middle East (Dubai) - Europe (Spain) - South East Asia (Singapore/Malaysia) - New Zealand Familiarity with Intercom (chat), Jira, Confluence, Cloud Accounting packages, cloud business apps and virtual software training and on boarding is highly desirable. Interest in working with a fast growing, global start-up as a dynamic team player helping drive customer success, with minimal supervision, is a must.
Skills: Software Documentation Appointment Setting chat support Constant Contact