When the caller dials our number, he should be prompted by IVR to key in 8 digits and he will be placed in wait queue.
When the agent picks the caller from the queue, she should have her browser automatically display the detail view corresponding to a sugarcrm lead , where the name field ends with 8 digits.
So if the caller punches in 12345678 in the prompt, then lead having name “FP12345678” should be displayed in the agents browser.
lead object with name FP12345678 has id 757db759-0823-586a-3f69-559ba018f52a
browser should show:
If the caller doesnt punch in a valid number, or if there are multiple matches, the call should still get connected and browser should show index page of object:
Note: I can provide both elastix and sugarcrm test interfaces