Supervisory Skills Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a United States based organic consumables processors. We have a small sales staff that needs to be monitored and managed more closely. This role would be tasked with both the sales analysis (e.g. are the associates meeting their minimum number of weekly prospect visits) as well as sales associate accountability (communicating to the sales associate that he/she failed to make a minimum number of prospect visits and that his/her actions need immediate correction). This individual will be responsible for the below on an ongoing basis, and possibly more as the role evolves. -Enter sales notes provided by the sales associates into Excel spreadsheets (we are transitioning to a CRM system) -Compare each sales associates performance to our minimum standards -Communicate with sales associates informing them if they failed to meet certain criteria, and to share their overall performance. Note that we are a California based company so having meaningful time zone overlap with normal Pacific Time zone working hours (9AM to 5PM Mon-Fri) is required.
Skills: supervisory skills Management Skills Microsoft Excel Sales management
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Summary: This position is responsible for the day to day supervision of Team members located in US, Asia and Europe (5-8) This position will have responsibility to monitor job performance and customer experience. Experience with managing work from home associates preferred. Responsibilities: Interviews, hires, trains, and monitors job performance of associates. Provides communication to associates through group meetings, individual meetings, and written correspondence to ensure associates are fully informed of changes in policies, procedures, and company related issues and to share best practices. Evaluates team and individual strengths and weaknesses for developmental opportunities. Monitors individual and team results for performance trends to ensure attainment of service goals and performance expectations. Creates and maintains a positive and professional work environment and addresses associate issues. Creates processes to standardize procedures for improved efficiency. Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Job Requirements Qualifications: Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred. Experience supervising work-at-home employees preferred. Must be detail-oriented with excellent customer service, oral and written communication skills. Ability to supervise, coach, and direct associates in a professional manner. Computer proficiencies in Microsoft Office products. Accurate data entry skills. Please send your Resumé and answer the questions below: 1. You are transferred a team from another manager.  The team has 5 people (of which 1 was hired in the last 2 weeks) and is in charge with debt collection. Their metric is number of invoices over $500. The goal is to reach a 50% increase in productivity in 3 months. What is your plan to reach the goal and measure the progress? 2. Your are leading an account management team who needs to spend the majority of their time in calls with clients. Looking at their reports, you realize they only spend 20% of their time in meetings and more than 50% on Google Docs/Sheets/Presentations.  You discuss the issue with the team and they tell you that preparing the presentation for the client meeting takes a long time, as they need to include information from 3 sources: the website, Google Sheets and a .csv file. All the information is required in the presentation. How do you solve the issue so that they can spend less time doing the presentation and more time with the client? 
Skills: supervisory skills Management Skills Process improvement
Fixed-Price - Entry Level ($) - Est. Budget: $500 - Posted
I am seeking a individual who can supervise a project from beginning to end. The division supervisor will be given a set of duties to complete with deadlines. This position includes commuting as well as supervising a small team. If the division supervisor completes all tasks to the satisfactory of our company, then he or she will be offered additional projects as needed.
Skills: supervisory skills Creative & Talent Fashion design
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
24/7 Start-up seeks Supervisors who masters the art of managing an active contact center. We are a start-up dedicated to providing non-clinical companion care via a tech platform. Our team offers many unique skills in developing relationships and caring for our members. Candidates must be sensitive, proactive, fully-engaged, detail-oriented, highly responsive during working hours, and extremely organized. All work is done remotely, meaning that you can work from home. We are a growing business and seek professionals who are excited to partner with us to help grow this aspect of our business. Functions • Communicate with members one-on-one via phone, text or chat • Relay scheduling requests via chat to supervisors • Document member interaction in system portal • Study online tutorials to enhance client engagement • Identify prospective Community Partners • Communicate with team members via online chats/conference calls Qualifications • A sense of humor, witty and a little bit of charm • Desktop or laptop computer in a quiet and controlled environment • Reliable Internet connection • Able to work well with teams and remotely • Creative self-starter who can take initiative and collaborate • Excellent interpersonal, verbal and online communication skills • Quick-learner and self-starter comfortable with rapid change • Bonus Experience: Call Center Experience, Crisis Center Experience, Life Coaching, Professional Leadership, Mediation Leadership, Actors, Writers, Military Service/Family, Care of Seniors, Sensitive to Mental Health Concerns, Sensitive to Physical Health Concerns, Sensitive to Bereavement Concerns Perks • Helping others and filling emotional voids • Claim experience in a business that is all of the following: concierge service, tech company, start-up, membership service, women-owned, family-owned, veteran-owned, minority-owned • Obtain pioneering experience in the high-growth mobile messaging space (it overtook social media in size last year) • Contribute to the direction of the service and community • Real-world interaction with customers, influencers and partners • Growth opportunities within a start-up organization
Skills: supervisory skills Administrative Support Customer support Phone Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Job Description Customer service representative is responsible for responding to customers via inbound customer service and sales calls. Providing exceptional customer service on behalf of our client to increase customer engagement and satisfaction. Candidate should be comfortable with handling some sales calls and minor technical support. Candidate should have strong customer service acumen with a First Call, First Resolution consistency and ability to up-sell. SHIFT REQUIREMENTS - Schedule Your Own Hours - Work a min 20 hours per week = 15 hrs weekday + 5 hrs Sat/Sun - Paid 16th and last day of the month SALARY/COMPENSATION/BENEFITS - $12 Per Hour + incentives - Opportunity for Advancement for the right candidates - Some benefits offered after 90 days of servicing Qualifications The skills listed below are not inclusive and only replicate some of the required skills. All candidates are required to do a voice assessment and background check. Candidates are responsible for their background check which is paid directly to the Background Search Vendor ($7.95). REQUIRED SKILLS - Must Be A US Resident (not located in California, Connecticut, Massachusetts, Maryland, New York, Oregon) - Must be a High School Graduate - Must be at least 18 years of age - 6 months of Customer Service Experience - Good Communication Skills - Self-Starter - Able to work with minimal supervision - Multi-tasker (able to move between multiple screens) Preferred Skills - 1 year of call center experience - Associates Degree or Higher - Leadership Skills and Experience - High Achiever/Overachiever - Coachable - Willing to take on more responsibility All candidates are required to complete certification for the client that is unpaid. You will begin receiving pay once you complete the certification and have passed all necessary skill assessments with a 85% or better score. This client is very strict and 100% attendance is required (no tardies or absences). Certification Completion Criteria Maintaining 100% attendance throughout the entire certification course, up to and including certification Successfully pass all tests and quizzes Successfully pass Grad Bay/Nesting (first week live) 5 days, 4 hours a day – 2 hours of live calls and 2 hours of Adobe class time Complete all self-paced assignments Provide a completed Notarized Affidavit of Identification with Photo ID Additional Information Certification Details Course Cost - $0.00 Early Sign Up – 4/18/16 to 6/13/16 Course Length - 40 days, 4 hrs. instructor led, 2+ hrs. self paced per day – Includes servicing Grad Bay Course Schedule – 7/11/2016 to 9/2/2016 (SUBJECT TO CHANGE – Final calls schedule will be provided at a later date) Opportunity may change based on client need-class date/content may change CERTIFICATION TIME (Select Certification Time) 9:00 am – 1:00 pm EST. 6:00 pm – 10:00 pm EST. 7:00 pm – 11:00 pm EST. TECHNICAL REQUIREMENTS - Mac with Intel Core i5 2.7 GHs processor or better - Minimum of 8 GB of RAM or better - 500 GB Hard Drive or better - 20” monitor or larger- dual monitors recommended Note: MAC OS – El Capitan AS AN INDEPENDENT CONTRACTOR YOU'RE RESPONSIBLE FOR ALL FEES PERTAINING TO YOUR CERTIFICATION AND BACKGROUND CHECK. MUST NOT LIVE IN ONE OF THE FOLLOWING STATES: ******California, Connecticut, Massachusetts, Maryland, New York, Oregon.***** Apply:
Skills: supervisory skills Computer Skills Customer service Customer support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
Necesito un asistente personal que me ayude con una serie de tareas que se tienen que hacer en la semana, asi como contratar y supervisar gente para que termine algunos proyectos como generacion de leads, utilizando social network manager, y llamadas telefonicas. necesito que hable espa;ol, que sea super organizada y que cumpla con los tiempos estipulados para cada cosa.
Skills: supervisory skills English Lead generation Social Media Management