Technical Documentation Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
A global logistics technology company seeks a long term Technical writer with project management experience. The Enterprise Technology platform is API focused with cutting edge design and UX. We seek to continue this with outstanding documentation and supporting content via our resource centres, both internal and external. This will take around 20 hours per week on average. We are seeking a professional with proven experience facilitating these types of technical documentations and resource portals. Candidate must have API documentation experience and must provide examples of this work. We are focused on using Confluence. Must show previous works in similar types of documentation formation. We also seek for the other major segment of this full time role a project manager to assist in research, development, of various systems which the BBA API integrates with. You will be exposed to a wide variety of systems for global brands like SAP, Netsuite, Magento and many many more. They then need to communicate and manage this process with a team of developers and ensure the specifications are met in a timely fashion. Its a very interesting, challenging and diverse role for the right applicant. We look forward to hearing from you soon.
Skills: Technical Documentation Content Writing Project management Wiki
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
EditionGuard provides customers freedom with eBook selling tools that are easy to use and customize, built on top of an industry standard DRM system for security. Founded in 2012, we're working hard to prevent businesses from giving up most of their profits to the big names of eBook publishing, and instead give them the ability to launch their own sales platforms. We are looking for an experienced Customer Success Engineer to help our customers use EditionGuard at its full potential. As a young but stable company with steady growth, these are exciting times with interesting challenges. You will be a champion for our customers within the company. Things you would be doing.. * Communicating pro-actively and systematically with our customer base to maintain high retention. * Reaching out to trial users regularly for maximizing onboarding and conversion rates. * Writing success documentation, tutorials and code snippets for our customer facing Knowledge Base. * Troubleshooting technical issues on customer websites integrated with our product. * Guiding end-users so they can utilize our system effectively and correctly. * Helping our customers succeed by coming up with ideal integration scenarios. * Coming up with awesome ideas to develop the product further based on feedback gathered. Requirements * Easy going character with a can do attitude. * Passion for writing eloquently to convey thoughts. * Native/Bi-lingual, fluent spoken English. * Technical expertise with customer service to resolve questions and issues. * Effective communication skills and ability to work with a remote team. * Sufficient knowledge of Rest APIs, HTML, Python, Ruby, PHP, Java for writing code snippets & docs. * Desire to learn new technologies and methods of doing things. Our Stack.. Communication * Slack * Intercom Technology * Python * Django Framework * AWS * Adobe Content Server 6 * Git Benefits * Work from anywhere (we're 100% remote). * Work directly with the founder who knows the product inside-out & the importance of delighting users. * Long-term, consistent work if you're good.
Skills: Technical Documentation Customer service Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a successful Hosting Company and looking for people who can manage our brands blog with adding technical and hosting industry related content on a weekly base. Content such as howtos or industry news (technical news!) you need to have excessive experience in hosting and System Administration as well as strong experience in cpanel, Dedicated Servers, Linux, Windows and Virtualization technologies as well as flawless English writing skills. if you apply for the job please include what technical expertise you bring and in what area you want to write (for example, Databases, or SAN, or Servers,..)
Skills: Technical Documentation Content Writing Technical writing
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
We have developed a platform, which has a smartphone (iOS and Android) and backend components (Web-based). We have lots of technical and business documents and some explanatory videos, but we do not yet have a user manuals or operating documentation. We need technical writers who can write user manuals and documentation from scratch in English and/or Spanish. We prefer technical writers with some proven experience. Preferably, we would like one technical writer with experience in both English and Spanish, but we could also hire one writer and one technical translator.
Skills: Technical Documentation English Spanish Technical writing
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
MS Dynamics CRM Expert needed with Strong Documentation Skills. A strong English writing skills is a must for this work and thus please only apply if you have strong technical document writing skill. NOTE: You would be require to writing Technical documents related to CRM and thus very strong background of technical writing is a MUST otherwise please DO NOT Apply.
Skills: Technical Documentation ASP.NET MVC Microsoft Dynamics CRM Technical Editing
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
We’re looking for an experienced technical writer to craft developer-focused, user friendly and beautifully useful documentation. The application focuses on mobility procurement, analytics and management. You must have strong experience with making technical concept, lovely. You will be responsible for: - Writing in-app explanatory copy (to guide user through the application) - Working with the product team to fine tune all the application’s copy (so it’s effective and comprehensive) - User guides - REST API documentation To reduce spam, please start your cover with a link to a related writing project (preferably an application user guide).
Skills: Technical Documentation Copywriting Direct marketing Technical writing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a leading seller of security related products and we are looking for an experienced customer service person based in Venezuela to manage customer service emails and phone calls from USA based customers for technical home security product. The ideal candidate LIVES IN Venezuela and will have: - At least 1-3 years experience on customer service - Excellent English communication and written skills - Experience using helpdesk system Zendesk or Freshdesk - Excellent internet connection with backup computer - Be proactive and passionate about work - Be responsive The position has opportunity to grow to other roles and areas within the company.
Skills: Technical Documentation Content Writing Customer service Customer support
Hourly - Expert ($$$) - Est. Time: Less than 1 month, 30+ hrs/week - Posted
I need to have a web app built but before that can happen, I need to have a Spec Doc that I can hand the developers so that they understand exactly what needs to be built. You MUST have prior experience writing software specifications documents in order to be selected for this gig. Please include some samples of any spec docs work you have done in the past. I am particularly looking for someone who has created highly detailed software specifications, down to every function, property, and method. Anyone who has done that kind of work understands how software is built and that is very important. Although I have a very good idea of how the software is to behave, most of that is inside my head. I do have a general overview of the application almost finished and I am certain that my overview is not going to be adequate to guide development of this project. This means that we will probably have to do some web meetings so that I can explain to you how the application is supposed to work and you can then write the necessary specifications. You will be required to update me on your progress once or twice a day. I will also make myself available to you for the duration of the project via phone, SMS, WhatsApp, or any other communication platform we agree on in case you have any questions. Please reply with samples of your work, hourly rate, and availability. This project will start as soon as I find the right person. Will it be you?
Skills: Technical Documentation Software Documentation Technical writing