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Technical Support Jobs

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Fixed-Price - Est. Budget: $ 1,200 Posted
The support engineer will have experience with customer support in Korean. The support person will: Help customers with resolving customer question on phone or chat Support person will answer email in resolving a technical issue Help customers use the product an new features Work with engineers on resolving issues

Fixed-Price - Est. Budget: $ 1,200 Posted
The support engineer will have experience with customer support in Japanese. The support person will: Help customers with resolving customer question on phone or chat Support person will answer email in resolving a technical issue Help customers use the product an new features Work with engineers on resolving issues

Fixed-Price - Est. Budget: $ 1,200 Posted
The support engineer will have experience with customer support in Chinese. The support person will: Help customers with resolving customer question on phone or chat Support person will answer email in resolving a technical issue Help customers use the product an new features Work with engineers on resolving issues

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are setting up an IT support service for our existing customer base and new customers. We need competent support agents to work directly with our customers to help them in the the day to day management and running of their IT infrastructure. Please get in touch if you are able to communicate well with UK clients over the phone and have good IT helpdesk skills. Rgs Scott

Hourly - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
I am an MSP (managed services provider) and manage computer networks, servers, desktops, and end users in the US. Most of our support is done over inbound chat, and we have remote access to our customers computers. We need a rep to help us cover inbound chats during a specific block of time, which is Monday - Saturday from between 2:00 PM and 6:00 PM Central Standard Time. The job will require an individual who has experience with computer networks, desktop support, and who can fluently type. You will be supporting end users questions about Microsoft Office issues such as Outlook or Office 365 problems, printing and scanning problems, issues connecting to WIFI, issues with viruses, computer performance troubleshooting, and working with servers, such as Microsoft SQL, Exchange, Server 2012 Active Directory, Cisco routers and firewalls, and Linux servers. The pay rate for this job will depend on the experience of our selected candidate but will be between $3 - $5 per hour , and is approximately...

Fixed-Price - Est. Budget: $ 3,000 Posted
Looking for a sharepoint consultant to work on a 6 months project ◦Undertake development and customisation activities in relation to technology projects, enhancements and application maintenance. Bespoke systems and applications development, product technical customisation, systems technical integration and reporting development ◦customisation of and integration with 3rd party software systems ◦production of suitable technical specification, support documentation and other sources of information relating the design, development and operation of the software delivery ◦Investigate and provide recommendations on future application innovations and its corresponding technology feasibility

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are developers of http://jivochat.com, a software that helps website owners to chat with visitors on their sites. We have more than 100 000 websites using our product, mostly from Europe and Asia. Right now we are starting to expand to the Brazilian market, and we need a support/sales ninjas for our team to help us conquer it. The task is to contact customers that sign up on our website and handle incoming requests regarding JivoChat in Portuguese and in English. The goal is to increase our user base in Brazil. Channels are phone, email and live chat. The job is to help customers install and start using our software, help solve arising problems and motivate them to purchase the premium license. We require that our candidates are fluent in English and are native Portuguese speakers. Also we require basic understanding of how websites are built (how does HTML/CSS look like, how to use browser console to monitor errors, what are the most popular CMS etc.). We'll ask you to work full...

Hourly - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
Hi, Need a person to do help-desk on per ticket basis. Troubleshoot any customer issues by Remote Desktop using AVG Managed Workplace or Teamviewer. Issues may be slow of system, printer installs, outlook setup etc. (Basic desktop issues) I would like it to be done via per hour, as I need them to respond to tickets as they come in. Thanks.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a small but well established software vendor based in the UK, looking for a new person to lead our support desk. If this sounds like you then read on! You will need to have proven hands-on experience in supporting enterprise (Windows) server environments, with basic knowledge about what goes on inside typical IT departments. Highly analytical skills are essential to assist our highly technical customers (IT Departments of organisations such as Sony, Kodak, US Army, Microsoft, BBC, NASA etc) with the deployment and usages of our software, a SharePoint / Windows Server based PDF Conversion and Manipulation product. We receive 5-10 new support requests per day and the same amount of follow ups to existing tickets, so this is not a full time position, at least not initially. You are free to multi task on other projects, but will need to be able to respond immediately when there is a support ticket. For the right person we'd be happy to provide additional, but related, work. There...