Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Four our international and Multilanguage contact center, 5CA is looking for a Work-From-Home Customer Service Representative who is bilingual in both English and Danish to provide support for various well-known international technology and videogames companies. Main tasks include: - Providing customer support by telephone and e-mail, providing a satisfactory solution to the customer´s inquiries. - Working together with team leaders and trainers to constantly keep knowledge up-to-date. - Ensuring customer satisfaction. Requirements - Fluency in English and Danish (speaking and writing). Additional languages are a big plus. - Experience with computers and technology products. - Experience in a Customer Service environment, Call Center or an international business setting. - Quick learning skills and being open to working with new technologies and products. - Flexibility, strong communication skills and being good at multitasking and problem solving. - Full time availability - A dedicated, quiet work space that is located within your own residence. PC requirements: - Owning a PC (Apple computers are NOT compatible) with a Core i5 (or better/similar) processor - 4GB of RAM (though 8GB or above is better) - 1.0 Mbps download speed - 0.5 Mbps upload speed - Windows 7 or 8.1 with a 64-bit system - Having a pair of USB headsets (though this is required in the latter stages of the process) What we offer: - The possibility to work from the comfort of your own home. - Constant up to date training and access to the latest information in technology and videogames. - An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise. - All the required software, tools and data base. - A permanent contract focused on a long-term relationship. - Being part of a company that treats remote employees as part of its family.
Skills: Technical Support Call Handling Customer service Customer support
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
I need someone to help me develop a power point presentation for a family reunion, I need the presentation to be very entertain, complete with music. The presentation will be presented on a projector in front of 150 people.
Skills: Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Purpose of the role: English is mandatory advance communication. Field Engineer Support on Site - to support the client environment and help customers find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals.Key responsibilities: Provide onsite and desk side support services to end users. Troubleshoot PC related problems at the direction of TCS. Complete incidents and requests within SLA in pressurized environment. Build, configuring and troubleshoot PC and laptop applications and hardware components. Ensure tickets are updated on a daily basis. Support meeting room environment and video conferencing. Support printers, scanners and other peripherals. Support mobile devices, such as iPads, iPhones and Blackberry’s. End-User Data back-up and restoration when required in the course of a service incident. Provide hands and eye support for server support under guidance of TCS tech support. Smart hands support for data center equipment as per required SLA (in specified locations) As directed by TCS Tech support will assist in troubleshooting the data center devices Replace defective components cards in data center equipment’s as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites Import /Export tapes to the tape libraries as advised by TCS tech support. Behavioral skills required: Individual must have good customer facing skills and be well presented. Demonstrates independent and pro-active thinking Builds effective relationships both within the team and across the business and Professional Services Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. Must be able to work alone and unsupervised, taking the initiative when necessary. Must be organized and priorities work appropriately. Technical skills & Experience required: Must have experience of using a Call Logging system. Must have good working knowledge of Windows 7/XP and related Office applications. Support experience of MACs would be beneficial Knowledge of mobile devices, in particular Blackberry and iPhones Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components. Familiarity with Microsoft SCCM would be advantageous. Basic Knowledge of Server hardware architecture as to understand the procedure shared by L2 teams during troubleshooting, H&E support Basic knowledge of server/client operations in a domain environment including Active Directory. Ability to replace defective parts, as identified by TCS. Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable Excellent communication are mandatory in English Local language; Regional language support would be a plus.
  • Number of freelancers needed: 2
Skills: Technical Support Computer Networking Customer support Hardware Troubleshooting
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I have several small projects that I am looking for a Windows 7 and Windows 10 desktop support technician. I also have ongoing need for a Windows tech that I can hire on an s needed basis. BASIC QUALIFICATIONS 1: Must be familiar with: - Windows 7 and 10 - Office 2010, 2013, 2016 - Troubleshooting Windows - Dropbox, Teamviewer - Multiple user accounts - Connecting to Ethernet and wireless networks - Installing drivers for various devices - Installing USB and Network printers and scanners BASIC QUALIFICATIONS 2: Must be: - Very responsible and business-like - Easy to reach by Skype or phone - I prefer someone that is always on Skype - Available to work in US time zones (10am to 5pm Los Angeles time) - Must be able to document everything and follow-up on tasks and projects - Able to converse and work with clients remotely - MUST have excellent English skills - MUST have fast Wi-Fi - MUST have Teamviewer installed and know how to use it (it is free and easy). Bonus - iPhone/Android integration is a plus - Evernote and Dropbox knowledge is a plus Also need to know - Part 1 - What previous Windows desktop support experience you have? - What time zone you are in? - What kind of clients do you already have? - How long you have been consulting? - Do you sit at your desk and do remote support all day, or do you have a day job also? - What is your availability like on a typically day? How about weekends? - Previous relevant employment history? - What Windows/Office experience do you have? - What days do you work? - What remote support tools do you use? Also need to know - Part 2 - What blogs do you read regularly? - What apps could you not live without? - What phone do you use? - How do you do your backups? - What utilities do you use? - What are the 3 shareware apps that you recommend every Windows user download and use? - How do you manage your photos? - What sync system do you use? - What do you use to take notes? - What apps do you do the most training of your clients in? - What technologies, apps, or OSs are you strongest in? PAY: I am looking to pay between $15 and $25 hour, based on experience. Sorry for all the questions. If the first few projects work out, I will have an ongoing need for your services. Thanks in advance for responding to my inquiry? CRITICAL: Please send the info here, but also send the same info to sherpa@gmail.com. It is hard to check the Upwork message board when traveling and their servers often give me problems. Please include this info in both the email and here: - Your name. - Your city/country. - The URL for your Upwork profile. - Your hourly rate. - What the the best way to reach you when an urgent issue comes up (international text, Skype, iMessage, etc)? - What will your response time be? - What is your schedule like (translated to Los Angeles time. Please do not skip any info. I want to find someone to work with long-term. I am not here to waste your time and ask that you do not waste mine. If you do not meet the basic qualifications 1 + 2, please do NOT apply. Save my time sifting though 100 proposals and I will save your time. Thanks Frank and Mike
  • Number of freelancers needed: 2
Skills: Technical Support Windows Administration
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need an admin person to be able to answer phone calls, respond to emails, gather information, call customers for followup, send out invoices, call clients about past due balance, draft proposals, agreements and etc. There will also be some basic tech support issues to handle. the job will start as part time and slowly transition to full time as the volume increases and there is a trust/relationship built. Would prefer to have a U.S. based individual so they are in between PST and EST since all of our customers are in United States. Will provide a VoIP phone that will be used to make/receive/transfer calls. if you have sales experience and tele-sales, that is a big PLUS and will get more hours.
Skills: Technical Support Administrative Support Appointment Setting Customer service
Fixed-Price - Entry Level ($) - Est. Budget: $1,000 - Posted
We are searching for talent to do video tutorials for Cell Phones. This job is for anyone with a cell phone (listed below) and a camera. Must be Native English speaking, preferably from US, Canada, UK, or Australia. Hired candidate must provide 2-5 min snip-it videos on variety of tutorials. The more tutorials you do, the more money you can make. Unlimited Earnings. If your savvy with your phone and how to create a video, you can probably run through 8-10 of these videos in an hour. Propose as many tutorials as you can think of. Search the interenet, run through the user manual, there’s over 100 tutorials per phone. Our YouTube channel and sample tutorials from a few years ago: https://www.youtube.com/watch?v=x9z-aUbVqCA&list=PLyDFUrBzhFu68qyr8VRgmcrxrNZv1A9W_ ===================================================================== TUTORIAL PRICING: ===> ($2) Easy Tutorials – These videos are very basic functionality of the phone. Examples include turning on wifi, taking a screenshot, ===> ($4) Moderate Tutorials – These videos are for slightly more moderate functionality or moderate difficulty to create the video. Examples include panorama, master resets, simple phone hacks, etc. ===> ($6) Advanced Tutorials – These normally entail more advanced functionality and include additional technology. Tutorials include videos using additional equipment like syncing to computer, backing up phone data, syncing to TV, printer, etc. ===================================================================== VIDEO REQUIREMENTS: ===> Excellent video quality. The videos in the example were created years ago and I didn’t have that great of a camera at the time, but would prefer HD quality. ===> Detailed explanation. Explain everything, read the prompts, the purpose of the tutorial, the buttons your pressing, etc. ===> Intro/Outro per video. We will provide a basic video intro and outro to be recorded before/after each tutorial. Visit our website, blah, blah, blah. ===> Background. Background should be white or a printout that we send similar to the example provided. ===> Final Product. Must provide final video fully edited. If you can do entire video in one take, and no editing needed then that's fine. Minor speech errors is fine, but must edit out incorrect information, long pauses, back tracking, etc. ===================================================================== HOW TO APPLY: ===> Provide a the phone you will be doing video tutorials on. ===> Provide a list of the tutorials you’ll be doing. ===> Provide a sample of work where we can determine video quality and voice. Phone options include: 1.Samsung Galaxy S7 Edge 2.Samsung Galaxy S7 3.Apple iPhone 6s 4.Apple iPhone 6s Plus 5.LG G5 6.LG G3 7.LG V10 8.LG G Vista 2 9.Motorola Droid MAXX 2 10.Motorola Droid Turbo 2 11.Galaxy Note5 12.BlackBerry Priv 13. BlackBerry Passport 14.HTC Desire 626 15.HTC One A9 16.HTC Desire EYE. 17.Microsoft Lumia 950 18. Nexus 6 19. Sonim XP5 20. Kyocera DuraForce
  • Number of freelancers needed: 20
Skills: Technical Support Technical writing Video production Videography
Fixed-Price - Intermediate ($$) - Est. Budget: $900 - Posted
We are looking for an experienced technical support manager to resolve users' requests in the help desk and by phone. We normally get around 30 tickets per day. We also receive voice mails and some requests via live chat. The average first reply time should not exceed 6 hours even on week-ends (zendesk mobile helps to answer 6-7 new tickets that arrive over the week-end). You should have strong technical background (preferably a developer) and great communication skills. For native English speakers only. In a nutshell, the support manager resolves all incoming emails/chats/calls. He tests all incoming bug reports and if the issue can be reproduced he reports it to the developers. Another testing is required before the updated version is sent to the customer. In some cases he should be able to do remote teamviewer sessions. It's an ongoing work for an experienced it person who can devote it 2-3 hours of time daily.
Skills: Technical Support chat support Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Must speak English semi-clearly Remote into Servers, Workstations and firewalls to fix any issues Support Backups - ShadowProtect & Crashplan - Repair and maintain Be able to keep patches updated on workstations Be able to keep Antivirus updated on workstations Keep Malwarebytes updated on workstations Work with Continuum to resolve issues on updating, etc. Diagnose and remediate issues with workstations (Slow PC, errors) Work with AD, 365, and some Exchange on setting up new users, groups Must have a VERY high level of attention to detail Must be able to follow instructions with attention and care High level of documentation of work that is done is needed Ability to call end-users and vendors to coordinate support Be able to work with a team to be able to diagnose issues Some Powershell scripting and Group Policy a plus Sonicwall knowledge a plus Dell DRAC knowledge a plus Strong knowledge of Microsoft Office 365 w Exchange Daily Backup Checks Need to be available from 6am EST to 3pm EST Roughly 30 hours per week Must speak English to speak with Vendors and Clients Must have Skype and ability to call Vendors and clients Technologies supported: AVG, Malwarebytes, Logmein, Logmein, Windows 7/8/10, Lenovo Laptops, Dell Desktops, Windows Server 2003/2008/2012, Hyper-V, ShadowProtect, Crashplan, Microsoft Office 365 Exchange, Exchange 2010, Logmein, Dell DRAC, Sonicwalls, HP Access Points, Dell and HP Switches, Powershell, Group Policy, Active Directory, Security, Virus Cleaning
Skills: Technical Support chat support Data Backup Desktop Support