Technical Support Jobs

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Fixed-Price - Entry Level ($) - Est. Budget: $30 - Posted
Hello! I need simple captions - nothing fancy - (English subtitles for Spanish speaking video) added in Premiere Pro or After Effects projects. The content for the captions are provided in text documents written in SRT format (example provided in the attached files). As you can see in the file attached, the time stamps are already provided. The ultimate goal is to get a Premiere or AE file that I can edit when you are done, so I can do some fine-tuning of the captions. May lead to further work. Thank you!
Skills: Technical Support Technical Editing Video Conversion Video editing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
REQUIREMENTS PRE-PROPOSAL: 1. Complete this assessment: 2. Understand we will guarantee you at least 40 hours per week, but your schedule may change and must be flexible ----------------------------------------------------------------------------------------------------------- We are a managed service provider in the Las Vegas area. We are currently looking to expand our team of independent Upwork contractors. You will be joining a group of existing contractors, some of whom have been with us for years. What you'll do: Provide computer, networking, internet, server and VOIP phone support to employees working for over 150 Las Vegas area businesses. We appreciate contractors who have a proven education record, especially with IT-based certifications, but we are focused on the right attitude and drive. It's important that you love technology and helping people, and that you're prepared for dealing with some very complicated problems! Support is provided by live telephone call and email only. Your English must be superb. What we offer: Depending on certifications, a starting rate between $4 and $7 per hour (plus Upwork fees). Minimum 40 hours per week. After 90 days, we will pay for your exam fees on any of our approved IT certifications with CompTIA, Microsoft, SonicWALL and more. The opportunity to work with a great team, who wants to help you grow and excel. You will work with some of the best, professional clients. You will be challenged every day, both by our clients and by your teammates. Please send an Upwork message with any questions before applying. Thank you for your interest in our position!
Skills: Technical Support Customer service Customer support Microsoft Office
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
My wife has multiple iPhoto & iTunes accounts with photos stored across them. We would like to compile them into one account then select the best cloud storage option to enable us to free up the space on her computer and simplify the management of her photos, finally into one account!
Skills: Technical Support Apple iWeb Apple iWork
Fixed-Price - Entry Level ($) - Est. Budget: $100 - Posted
JD: Basic maintenance, installation and initial configuration of CISCO routers. Scope of work: • We will need to dispatch the field engineer when the router is not reachable from our side. • Some dispatches will be very easy and the issue will be solved after field engineer does primary checks. And some dispatches we will need the field engineer to access the router Via console cable and check the interfaces, IOS and configuration. • Some dispatches Field engineer will need to provide us with a remote access to the router. • Some dispatches we will need to replace router fan, WIC Card or the router itself and spare parts should be sent from our side.
Skills: Technical Support Cisco Certified Entry Networking Technician (CCENT) Cisco Certified Network Associate (CCNA)
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I need someone to support our web-chat channel. The ideal candidate will be in the Asia Pacific region, have strong written and spoken English and will assist new and existing customers with issues while using our software. We will train the candidate to be proficient in our system and will have another agent available to assist with problems and escalate difficult customers to. We are offering a long term role so if you are looking at short term contracts please look at other job listings. We look forward to speaking with you.
Skills: Technical Support chat support Customer service Customer support
Fixed-Price - Entry Level ($) - Est. Budget: $10 - Posted
The job is very simple. We would like you to create a short 20 second - 1 minute live Facebook video for our Facebook page. You can have a client review your service just performed or you can review a service you just completed, or you can review a trending tech topic or product. Requirements: -Must Have Facebook App on Smartphone -20 to 60 second live videos. -Must reference Loyal Techs at the end of each video. -1 live video Basically create a live short video for any service or review you would like and represent Loyal Techs as a company.
Skills: Technical Support Computer Repair Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, Our company provides remote IT Management Services along with Web Service Management. We are looking to bring a talented Network Engineer to our team. Our company is stable and has been in business for over 12 years. Responsibilities: - Help Desk (via Ticket System. May require calling customers.) - Cpanel / WHM Management - SSL Certificate Installation - DNS Management - Domain Transfers - WHMCS Management - Mail Client Configuration - Email Creation, MX Setup, Autodiscover Records, SPF - Fast response times Other Requirements: - Quick learner. - Good English Skills - Reliable, professional, personable. - Honest and trustworthy - Coordinate with other team members in the event an On-Site tech is needed. Optional Experience (nice but not required) - Windows Servers/Domains - Office 365 / Rackspace Mail Environments - Active Directory - Manage one or multiple networks - SonicWall Router Management Preferred. - Manage VPN Accounts We're looking to build a long term relationship with one or multiple individuals. This is a part-time job, hours start at 8-15/hrs a week and may increase from there. If the relationship works well we are able to increase your hours to full time. Pay will most likely be salary based. This job is best suited for someone who is looking make additional income from home or the road. You are able to work your own hours from wherever you choose provided you are available when a customer needs you (1/hr maximum response time.) We will provide you with email, access to our ticketing system, and access to our SIP Phone System to easily make and receive calls. We will determine best working hours if you are a good fit for our team. Thank you.
Skills: Technical Support Computer Networking CPanel DNS
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need a customer service rep to answer basic customer service emails. Many questions will have no technical portion. However, some questions will be technical and be related to heating, cooling and air flow. A candidate with a decent understanding of HVAC will likely be able to help with these questions or point to where more information can be found (like the product's website). Likely only a few hours per week and all by email. Emails need to be answered within 48 hours, but not live.
Skills: Technical Support Customer service Customer support HVAC System Design
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi, We are looking for a Technical Support representative with experience in Linux Systems, WHMCS, cPanel/WHM and Virtualizor. We currently have about 15-20 active tickets a month. We are looking for Freelancers Availability for 24x7 Coverage. Please let us know your availability in your cover letter. NOTE: Your availability is important to us do not send us a time where your not available working on other projects. As you will only earn hourly rate from us as you are working! Meaning Support Tickets. If we have no tickets in your queue and arn't actively working on anything pertaining to Boxne Network Solutions, we require you do not submit time worked. Time Worked is time worked on Support Tickets / Service Requests. You will be provided with a Boxne Netowk Solutions email address. You are only asked to work for us when you get an email of a new support ticket has been created. *You will only work when a email of a new ticket is created *You will be paid for the amount of hours worked to resolve the issue *Your hours will depend on the amount of tickets + bonus if resolved promptly. *You will be asked to respond to this ticket within 8 hours of ticket creation. *We are looking for talented individuals willing to work at a low hourly cost. Bonuses/Raises will be available as we expand *YOU MUST* Respond to a service outage within 10 minutes (Text message will be sent to your phone) Understand Virtualizor, cPanel and WHM, Linux, Windows and WHMCS. *Have had prior experience with other hosting providers. *Be on Standby working on other projects for atleast 8 hours a day. (You will be asked to stay in a live chat session, during this time.) *Must be fluent in English. *We may ask you to provide Toll-free phone support as well. (Undecided at this time.) Ability to work with a team is necessary! Must be fluent in English* Must be able to complete job within 10 minutes if a Administrator requests the task to be completed. **YOU ARE RESPONSIBLE TO LOG YOUR OWN HOURS! Thank you.
Skills: Technical Support CentOS CPanel Customer service