Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
EditionGuard provides customers freedom with eBook selling tools that are easy to use and customize, built on top of an industry standard DRM system for security. Founded in 2012, we're working hard to prevent businesses from giving up most of their profits to the big names of eBook publishing, and instead give them the ability to launch their own sales platforms. We are looking for an experienced Customer Success Engineer to help our customers use EditionGuard at its full potential. As a young but stable company with steady growth, these are exciting times with interesting challenges. You will be a champion for our customers within the company. Things you would be doing.. * Communicating pro-actively and systematically with our customer base to maintain high retention. * Reaching out to trial users regularly for maximizing onboarding and conversion rates. * Writing success documentation, tutorials and code snippets for our customer facing Knowledge Base. * Troubleshooting technical issues on customer websites integrated with our product. * Guiding end-users so they can utilize our system effectively and correctly. * Helping our customers succeed by coming up with ideal integration scenarios. * Coming up with awesome ideas to develop the product further based on feedback gathered. Requirements * Easy going character with a can do attitude. * Passion for writing eloquently to convey thoughts. * Native/Bi-lingual, fluent spoken English. * Technical expertise with customer service to resolve questions and issues. * Effective communication skills and ability to work with a remote team. * Sufficient knowledge of Rest APIs, HTML, Python, Ruby, PHP, Java for writing code snippets & docs. * Desire to learn new technologies and methods of doing things. Our Stack.. Communication * Slack * Intercom Technology * Python * Django Framework * AWS * Adobe Content Server 6 * Git Benefits * Work from anywhere (we're 100% remote). * Work directly with the founder who knows the product inside-out & the importance of delighting users. * Long-term, consistent work if you're good.
Skills: Technical Support Customer service Technical Documentation
Fixed-Price - Intermediate ($$) - Est. Budget: $150 - Posted
I am looking for someone to write 400-500 word product descriptions for the following services my company offers - Laptop Repair - Desktop Repair - iPhone Repair - Managed Services - iPad Repair - Data Recovery We are a local computer repair show that specializes in those repairs and they will be used on the website to sell the service. Should be sales and marketing oriented.
Skills: Technical Support Editing English English Grammar
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for someone to be the main point of contact for several clients. Provide the following services: - Manage and keep track of projects tasks - Be the main point of contact for tech support >> handle or escalate tickets - Email and call customers weekly with status update - Reach out to consultants on projects to get status updates to provide customers - Take calls from customers Required Skills - Extremely organized - Excellent spoken and written English - understands technology well - Can provide tech support for Office 365, Macbook issues, email issues etc. - Can be trained on technical tools to support customer e.g. antivirus, AWS etc. - Very technical, understands and can support computers, software, basic applications Preferred but not required - Support proposal writing
Skills: Technical Support Amazon EC2 Call Handling Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Summary ====== Our small team is looking for a technically savvy admin assistant who can help with email newsletters, posting wordpress blog updates, uploading files to a couple websites and daily email support. The email support would be first level support for an online training company. I will also have other VA research tasks from time to time as well. At this time it will most likely be anywhere from 5-10 hours of work per week. Why You Should Apply =============== The job is great because you can work on your own time. The newsletter is the only thing that has a schedule of when it needs to be sent out, and that's weekly. Our customers are technical professionals and are easy to interact with and are very understanding. If you’re interested helping people as well as working on your own time this position is for you. The workload is small at the moment (10-20 hours a week). Our work environment is second to none: you will have leeway to handle issues your way; no micro-management. No specific times where you have to be online. We love finding gifted, motivated experts and letting them do their job. This is also a great project for your resume. Our products are successful, public-facing software applications - so it's a good project with which to impress future employers or clients. What We Need ========== We are in need of a native English speaking with awesome email etiquette who loves to delight customers and can handle a few daily tasks that take 20-45 minutes to do. You will be replying to customer emails and you will help with harvesting and summarizing links for a popular software development newsletter. You will also help post new episodes of a popular podcast to the podcast host, and to the Wordpress blog. Basic familiarity with Wordpress, Markdown (, Stripe and Google Docs is preferred, and you will need to learn the basics of one piece of web software (Trello for tracking the issues). I will provide training as needed. I will provide you with a custom training screencast and share a Google Doc containing outlines of our processes. You will take it from there - most situations will be covered by the doc, but you and I will work together to handle new ones as they arise. When applying please use the keyword: "Cloudy Sky" so I know that you actually read the posting. :) I look forward to working with you.
Skills: Technical Support Administrative Support Customer support Data Entry
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We need someone in Morocco to help facilitate internet installation at one of our venues in Essaouira. You'll need to meet the villa owner and develop a relationship with him, contacting Maroc Telecom on his behalf, and liaising re the installation of fiber optic cable. You will also research 4G, sim cards and other options to optimise internet access at the villa. Upon successful installation of fiber optic, we offer a significant, immediate bonus.
Skills: Technical Support French Project management
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This is a long term role (we need someone to work 40 hours per week for the next 2 years or longer!) I need someone who can do the following: Manage my inbox for me: - Assigning me tasks if I need to do something - Answering basic questions with FAQ Questions and Answers - Let me know if there is anything that requires my urgent attention Manage my LinkedIn for me: - Send messages to target partners - Answer responses and arrange appointments - Add new target connections/potential partners Answer Technical Support questions: - Take support calls on our phone system (softphone provided) - Walk people through fixing their issues (list of common issues, solutions and troubleshooting steps provided) - Add new questions to the list if not already there - Log faults with upstream carriers if we can't resolve them (steps provided) You will be directly reporting to me (owner) and you will be supported/supporting Sam (our provisioning/admin manager) You must have great English skills and be able to think for yourself. It is very important that you tell me if you can/can't do something. I am more than happy to teach a fast learner but DONT LIKE WHEN SOMEONE SAYS THEY CAN DO SOMETHING WHEN THEY CAN'T
Skills: Technical Support Email Handling Social Media Management
Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
Global Forex Company looking for 1 individual (Spanish) to work full time on technical support for customers. 5PM to 2AM EST, Monday to Friday. Spoken and written Spanish must be excellent Must understand Forex Trading Must understand MetaTrader 4 in detail Must have great computer skills Must take own initiative to solve customer challenges Ability to think independently
Skills: Technical Support Computer Skills Customer service Foreign Exchange Trading
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Seeking a pro computer person to set up, manage and monitor multiple PC's running various software. We use windows VPS servers running windows 10. Must be able to install software and operating systems. Must be familiar with MS Excel and Google docs. Full Time work 40 hours per week. Constant reliable work but we expect EXCELLENT WORK. Must love working on computers and be very familiar with windows. 9-5 PST is preferred if possible with daily reports on progress.
Skills: Technical Support Computer Skills
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
responsabilities may include, but not limited to • Support a high volume of inbound and outbound calls • Communicate with customers • Learn, Follow our procedures in ordermaint our performance standard, be on time for work following the agreed schedule in order to achieve the company's daily goals set for you • this is a team work enviroment, be able to comunicate and escalate calls to resposible coleague Job Requirements: • Flexible hours a must to support our 24/7/365 growing business • 2 years of customer service or call center experience preferred • Strong verbal and written communication skills • Strong computer skills • Ability to manage stress – this is a rapidly changing company! • A team-player and task oriented mentality • Spanish or Mandarin language skills are a plus
Skills: Technical Support Customer service Customer support Data Entry