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Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
**************** BEFORE YOU READ FURTHER: - Starting pay is $4.44 to $7.78 per hour, depending on experience and IT certifications. Bids above this will be rejected automatically. - No part time - You will be required to complete about 90 minutes of skills assessments after your first interview, if we move forward - Passion and love for customers and technology are more important than experience and knowledge - Your English must be impeccable. Accents are OK, as long as they do not impair the ability of a customer to understand you. **************** You need to: - Love technology - Love people and helping others - Be detail oriented - Be able to think critically about a problem - Have no fear when facing new problems - Be a great team player - Have a sense of accountability and responsibility for your work - Be interested in a long-term relationship with us What you'll do: - Help maintain our customers' 3,000 workstations and servers - Answer live calls from customers and assist them with technical problems - Work with Las Vegas teammates on complex issues - Receive constant training and help from our team, and never be alone - Help us document our processes and procedures
  • Number of freelancers needed: 4
Skills: Technical Support Call Handling Customer service Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Reply to Inquiries that come in from users of the mobile app. For example: - How do I use the app -- Refer them to the demo on our website (www.parkarr.com) - How come my points aren't updating? Keep track of the users that call in for this request on an excel spreadsheet and send daily reports to founder. - Technical issue troubleshooting
  • Number of freelancers needed: 2
Skills: Technical Support Content Writing Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
We are looking for someone to write Sales/Customer Service/ technical Help scripts for the following. 1- 2 Templates needed for each section. Sales: Sales Examples Lead Generation Customer Service: Answering Service Order Processing Payment Processing(Verification) Scripts will be used for training entry level call center agents. Person needs to have knowledge of Five9, training and development, collections, customer service, call center, sales Successful work could lead to additional projects.
Skills: Technical Support Administrative Support B2B Marketing chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hi, Looking for a candidates who are good in Identify and assess customers’ needs to achieve satisfaction Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Data Entry Database building Appointment Scheduling, Accounts Payable/Accounts, Receivable, Web Research. Requirements: Proven customer support experience Strong phone contact handling skills and active listening Familiarity with Live chat systems Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively NOTE: Must have prior Customer support experience with any technological product Must be Good in English (Verbal & Non-Verbal)
  • Number of freelancers needed: 3
Skills: Technical Support Administrative Support Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You’ll love working with us as an IT Helpdesk Associate if you’re passionate in helping out a community of online workers, you have previously worked / currently working as a really cool technical support resource (hardware & software), you know how to use Zendesk or a similar ticketing or customer support system, and are great at finding solutions to technical problems! Job Description: Manage a ticket queue using Zendesk. Triage and escalate tickets to our San Francisco office whenever necessary. Provide technical assistance on both hardware & software issues to the entire team of contractors in the Philippines, including mobile devices and other technical tools and products. Troubleshoot, diagnose and resolve problems related to operating systems (we’re a good mix of Mac and Windows users). Set up accounts for new hires, including 2-factor authentication and sign-in process, password resets, access request to various platforms being used by our PH-based contractors (e.g. Okta, Greenhouse, Playvox, Gmail, etc.) Assist with the management of Google Apps (new account setup, exit requests, group additions, etc.) Provide general support response and gets the IT team closer to "follow the sun" support. You will be considered for this role if: You have at least 1 year of experience as an IT Helpdesk personnel or in a similar function. You have a good grasp of how Zendesk (or a similar ticketing system) works. You have considerable experience in working from home or supporting remote teams. You are good at troubleshooting, diagnosing and resolving problems. You are a good (English) communicator and you are adept in translating technical knowledge into actionable direction. You have a strong sense of urgency to get stuff done as you understand your role’s impact on our members’ productivity. You are customer service oriented and have a genuine desire of helping people. You are based in Metro Manila. Basic Job Requirements: Ability to work on a full-time basis Must have an internet speed of at least 3 mbps Must possess a reliable computer Hourly rate: $5-6 Are you interested to apply for this exciting job? Send your application through the following link: http://grnh.se/mir2up
  • Number of freelancers needed: 2
Skills: Technical Support Google Apps Helpdesk Mac OSX Administration
Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
Primary Responsibilities Support the operation of advanced IP network services Receive calls from customers to open trouble tickets Work trouble tickets to resolve customer and network issues Work with Telecommunication Service Providers to resolve circuit problems to resolution Follow SLAs and escalation Matrix to resolve issues. Work with Hardware/Software Vendors to resolve problems Work a rotating shift schedule Perform other duties as assigned Qualifications: Basic Computer Skills and fluency in English for speaking as well as correspondence Access to PC, Internet and phone.
Skills: Technical Support Customer support Email Handling Email Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
to be done the best of what i can do from your company required what can i understand is to give full support from main server to client.all the main software is to connect from main data base connection . and each server his its own user have a separate data base . and all the individual server is to be connect to main server
Skills: Technical Support Active Directory Apache administration CentOS
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi, Please note that this position need local person living in or near of Munich. Germany Work type: System Administrator online & offline Language: German & English Timings: 9:00-17:00hrs Schedule: 2 days a week Job Description - Experience in supporting desktop hardware, software and strong troubleshooting skills with the ability to gather all relevant information, identify problems, and implement solutions quickly - Extensive knowledge application deployment tools, with emphasis on Windows, OS Deployment, Application Deployment, and Patching - Supervise and performed installation of new IT network equipment (servers, switches, routers, physical connectivity and Wi-Fi) and system software - Maintain company peripheral network devices regularly, including printers and scanners - Test the IT networking systems and maintain firm’s computer systems - Provides desktop support (hardware and application) to end users in domain environment (Active directory) - Local and Network Printer configuration, troubleshooting - Software troubleshooting update and patch installation - Hardware Installation, Maintenance & trouble shooting - Inventory audit of the company devices - Contact customers and setup appointments for outstanding issues - Work on ticking system regarding user’s issues - Provide smart hands as per instruction of remote team - Excellent interpersonal skills, especially ability to listen and understand what is being described - Provide assistance with configuration & deployment Group Policy Objects (GPO), Local -Policy Objects (LPO) and their impact on system configuration - Solid understanding of Windows Client OS, Patching and Image Deployment techniques using an enterprise client management system - Solid understanding of enterprise wide desktop backup systems - Solid experience of working in a large-scale, global environment Pay will be very good for expert Candidate. Please attach your cover letter in English. Good luck GLOBAL P.
  • Number of freelancers needed: 2
Skills: Technical Support Active Directory Computer Networking Data Recovery
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