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Technical Support Jobs

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Hourly - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
I am opening a voip company for residential customers and i need someone to make me a step by step process for my employees to be able to troubleshoot any problems my customers can have. what i need is that for example if a customer calls in he has ECHO, Choppy voice, static, no dial tone, etc.. what are the questions (in order) that the tech needs to ask in order to be able to figure out problem, and then the steps how to fix it. I need someone to make these guides/proccess/checklist for my employees to be able to use p.s. I am going to use the grandstream HT502 adapter , and the portaone switch with the ON NAT feature, so that if customer is behind a firewall it should go through a proxy. so basically i should not be having firewall issues , so i only need process for the other possible problems. p.p.s. in order to be able to see in action if you can do the job as i want , i will first request you to make a guide/process only on one issue (ECHO), and i will probably award...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need high level tech support agents for an iOS and Android app. We are looking for a mix of experience, personality, and knowledge. Please answer the screening questions.

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hiring, Part-time: HR and Recruitment Specialist Job Description: Anglin Consulting Group is currently undergoing a phase of rapid growth and we are looking to hire a HR and Recruitment Specialist to assist with the screening and hiring process of potential candidates. The main duties of this role consist of the following: - Monitoring job requisitions in PeopleSoft - Resume screening - Reviewing job descriptions and find matching candidates from a list of CVs, LinkedIN profiles, or Indeed.com - Reformatting resumes - Resume must be formatted so that our clients can determine whether candidate is eligible for position. - Provide us with a list best candidates - Contacting candidates to perform preliminary phone interviews, and coordinating second round interviews with our upper management. - Only Elancers with experience in recruitment should apply. - Must have access to multiple Job Boards to access candidates. The position is part-time, requiring 5-8 hours a...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for experienced and professional individuals to provide high quality technical support to customers who have purchased our software products. Applicants must be able to provide outstanding performance, on a daily basis, in the following areas. Job requirements include: 1. Communication with customers and co-workers in US English o Using varied methods such as CRM, email, Chat, telephone, virtual meetings, etc. o In a style that projects business professionalism and technical knowledge o Using accurate grammar and spelling in English o Quickly responding to requests from customers and co-workers o With a high degree of accuracy o Always documenting in CRM or other application 2. Training and self education o Using department procedural documentation o Using virtual training courses o By reviewing previous customer cases, product documentation and internal databases 3. Working independently to achieve o Customer satisfaction o Accomplishment...

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a busy Managed IT service provider and we are currently looking for a knowledgeable engineer to help with various tasks involving our clients. We have the vast majority working with terminal Server (both Windows Server 2012 R2 and Windows Multipoint 2011 or 2012), some have on-premises Exchange Server while others have been fully migrated to Office 365. Clients are using desktops, laptops and also thin clients so some basic knowledge the latter would be an advantage. Examples include troubleshooting and fixing: Network issues Connectivity to Terminal Server Problems with emails on Exchange Server Backup failures Speed issues Security breaches etc. You may be required to contact the client either via email or even phone so fluent english and good people skills is highly recommended. We are currently using Logic Now so knowledge of this RMM software is preferable.

Fixed-Price - Est. Budget: $ 1,200 Posted
The support engineer will have experience with customer support in Korean. The support person will: Help customers with resolving customer question on phone or chat Support person will answer email in resolving a technical issue Help customers use the product an new features Work with engineers on resolving issues

Fixed-Price - Est. Budget: $ 1,200 Posted
The support engineer will have experience with customer support in Japanese. The support person will: Help customers with resolving customer question on phone or chat Support person will answer email in resolving a technical issue Help customers use the product an new features Work with engineers on resolving issues