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Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
NO COLD CALLING!. NO SELLING!. WORK FROM HOME!. Call customers to find out if they have received their purchase and whether they are happy with it. Help customers resolve any issues with their purchase. You will be given sample products to test & learn about plus additional training will be given to you by one of our specialists. Ideal for someone who enjoys working from home and enjoys pleasing / helping customers over the phone.
Skills: Technical Support Customer service Customer support Phone Support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Basically need someone who has "been there and done that" in all customer service situations. If you are that person then that should really be all I need to say. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
  • Number of freelancers needed: 8
Skills: Technical Support Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This is a full-time customer service position. Answering all incoming live chats on LiveGlam.com. Engaging our visitors on LiveGlam.com through live chat with targeted offers based on their individual behavior. Directing existing customers to the correct agent for any technical issues. Must have good english skills and type 60+ words per minute. We are based in Los Angeles, CA. Hours will be from 12pm - 8pm PST. Must have Skype account for interview process.
  • Number of freelancers needed: 2
Skills: Technical Support Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking hard working support staff, we have a marketing company that has a large flow of tickets to respond to. With 1 week of on the job training you will be ready to work at our company as a new career. We expect the best and brightest stars on our team. We need our workers to put in 40-60 hours per week & working at any 8-12 hour schedule 6 of 7 days. We are paying $3.00 per hour. If you charge more then $3 per hours, we will delete your application.
  • Number of freelancers needed: 2
Skills: Technical Support Customer service Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are an "uptime monitoring service" that automatically detects the functioning of websites/servers and notify the users when there is a downtime. Our users reach us with various support/sales requests (via e-mail to our support ticket app) like: - the service detects the website as down, but it is actually up, why is that? (it may be due to a firewall blocking requests, sites actually returning a problematic HTTP status, etc.) - up-down notifications not arriving (the user settings can be wrong, e-mail delivery problems may happened, etc.) - questions regarding the service's capabilities/features - account settings related questions (subscription, payments, password, etc.) And, in order to provide quality and fast support to our users, we would like to work with customer service agents in "long term" who are talented at: - network analysis (http, ping, tracert..) for discovering monitor-related issues - written English (as the support is only written and no phone calls) - customer happiness (to make sure not only the issues are resolved but responses lead to happiness and sales) This is a "long term" position that is not full-time or part-time but let's call it partial-time as we never know when a support request arrives.
  • Number of freelancers needed: 3
Skills: Technical Support chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Position Summary: The Global Service Desk Analyst will provide support to customers for services, such as PC and related equipment, software installation, configuration, maintenance and removal. The person will answer customer requests sent via the Service-Desk System, and provide all necessary help. Job Responsibilities: · Provide services to the customers that meet the service level agreements (SLA). · Provide support for PC and related equipment & software (PC, Printers, Shop-floor terminals, Thin Clients, Phones…) installation, maintenance, configuration, and removal. · Propose the installation procedures for the local client hardware and software, and follow the global guidelines. · Support and install cabling like patch cables etc. · Support file sharing request for user right´s, group memberships etc. · Respond to Service Desk Tickets in a timely manner and provide end-user Service Desk support as needed. · Contribute support and knowledge on cross-functional technical projects as required. · Work closely with other sites, Brands, to obtain information, provide support, technical advice, and collaboration on issues and approaches to network issues and projects. · Adhere to system procedures and documentation. Other Job Functions: · Provide technical feedback and assistance to other NA Region client's locations as needed. Essential Skills to do the Job: · Fluent English speaker · Be able to work onsite · Good knowledge of Printers, Thin Clients. · Basic knowledge in Network Protocol : TCP/IP, DNS, WINS, DHCP · Good oral and written skills. · A strong sense of urgency and commitment to results along with strong interpersonal skills…good oral and written communication skills. Based in USA, Midland, MICHIGAN No remote work accepted
Skills: Technical Support English Helpdesk Network Administration
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Building websites and creating ppc accounts/campaigns for marketing company. Must be able to follow step by step instructions and be confident in using multiple programs and follow outlined directions. Must also be willing to troubleshoot tasks and possible errors. Candidate must also provide their top 3 websites created for consideration of the position. Candidate will be working along side with fufillment manager and must be able to communicate with him promptly. Candidate must also be capable to assist in answering support tickets and assisting with customers on a day to day basis related to what they build. Please email julie@themarketingcommando.com your resume and top 3 websites!!!
Skills: Technical Support Administrative Support Customer service Customer support
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