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Telephone Skills Jobs

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Hourly - Entry Level ($) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
* Providing customer support to clients via phone and e-mail * Selling products and services to clients via phone, email and through online channels * Making reservations via phone and email, organizing accommodations and events * Maintaining contacts with corporate clients and travel agencies * Writing articles on various topics related to the hospitality and travel industry I enjoy working with people, I have a strong passion to the hospitality and travel industry and am looking for long-term remote opportunities in these fields
Skills: Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Skills: Telephone Handling chat support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Hi there! My name is Rado Randriamamonjy and I’m the founder of 2 San Francisco (CA, USA) businesses: SF Guitar Academy and Kids Music SF. I’m very passionate about my work which involves spreading the joy of music to the children and people of San Francisco. I’m looking for a virtual assistant who can help me during the week for an average of 2-5 hours per week, ideally long-term. MUST speak great English. You’ll be doing a variety of tasks, including: 1. Creating lists of and contacting schools and students 2. Helping me with personal tasks (e.g. scheduling, research, etc…) 3. Doing a variety of other tasks (must be comfortable trying new tasks often) If you are a good fit, we will be working at minimum several months. I’m looking for someone detail-oriented, reliable, positive and good English language skills. Please let me know: 1. Your hourly rate 2. What hours you’re available (please convert this to the PST time-zone) 3. Why you are VA — What do you enjoy most about it? Thanks much! Rado
Skills: Telephone Handling Email Handling Internet research Search Engine Optimization (SEO)
Hourly - Expert ($$$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Writing, Excellent customer service skills Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices Coordinating between departments and operating units in resolving day-to-day administrative and operational problems Scheduling and coordinating meetings, interviews, events and other similar activities Sending out and receiving email Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) Data entry using 10-key keypad Sending faxes Managing files Address resident concerns in accordance with company policies Performing multifaceted general office support Sending and receiving forms All day-to-day operation matters Operate a range of office machines such as photocopiers and computers We look for a person with knowledge, combination of skills, personal traits, and attitudes. They including: Strong work ethic Productivity Professionalism Problem-solving and critical thinking skills Technical skills Interpersonal skills Communication skills Customer focus Teamwork and collaboration skills
Skills: Telephone Handling Administrative Support Appointment Setting Bookkeeping
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Writing, Excellent customer service skills Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices Coordinating between departments and operating units in resolving day-to-day administrative and operational problems Scheduling and coordinating meetings, interviews, events and other similar activities Sending out and receiving email Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) Data entry using 10-key keypad Sending faxes Managing files Address resident concerns in accordance with company policies Performing multifaceted general office support Sending and receiving forms All day-to-day operation matters Operate a range of office machines such as photocopiers and computers We look for a person with knowledge, combination of skills, personal traits, and attitudes. They including: Strong work ethic Productivity Professionalism Problem-solving and critical thinking skills Technical skills Interpersonal skills Communication skills Customer focus Teamwork and collaboration skills
Skills: Telephone Handling Administrative Support Appointment Setting Bookkeeping
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
POSITION SUMMARY The Client Services Representative is responsible for checking pets in and out of the facility for overnight lodging, day care, grooming, or training visits. Incumbent is also responsible for communicating with clients (pet parents) in person and over the phone to convey information regarding their dog's upcoming stay and/or experience in a professional manner. The Client Services Representative is the main point of contact with clients and is responsible for delivering exceptional customer service and must have a keen awareness of all clients' demeanor. The Client Services Representative will meet or exceed productivity and cleanliness standards, taking corrective action as needed to ensure standards are maintained. Work hours/days vary as dictated by business needs, and will include weekends. All employees of the Folsom Dog Resort are required to work during peak travel periods (i.e. summer vacation) and holiday seasons and on major holidays. ESSENTIAL DUTIES AND RESPONSIBILITIES Client Services • Greet new and prospective clients in a warm and professional manner • Develop relationships with repeat clients, getting to know them and their dog(s) • Schedule reservations for returning clients in company's reservation software system • Notify clients of expired vaccinations prior to drop off • Complete various administrative tasks in between interactions with clients • Handle incoming phone calls and follow company's protocols based on the nature of the call • Effectively and professionally manage situations where multiple clients are in need of service and attention at the same time • Collect payment for services through cash, check, or credit cards. Complete nightly "end of day" financial reports and reconciliations. • Complete various data entry tasks with accuracy • Schedule client appointments on company's scheduling software • Audit client bills and ensure accuracy prior to check-out • Monitor front desk upkeep and organization • Expedite special guest requests and services • Handle VIP clients as needed • Check and complete required reports and logs in an effective and efficient manner. • Communicate with clients about their pet's stay as/when necessary. Miscellaneous • Conduct inventories of supplies and retail items • Audit reports and conduct research in client database • Implement special instructions and/or projects directed by the Operations Manager. • Make recommendations on process improvements. • Perform other duties as directed, developed or assigned. QUALIFICATION REQUIREMENTS Education and/or Experience: Minimum six months experience working at a front desk at a hotel, veterinarian office, doctor's office, or pet care facility. Must have knowledge of essential customer service techniques, methods, and skills. Language / Communication Skills: Must have exceptional confidence in communicating with people face-to-face and in communicating delicate information. Ability to "think on your feet" when faced with a situation that requires the need to adapt in order to keep a client happy. Ability to read, write, and verbally communicate effectively and professionally with other staff members, management, clients, and Company Owners. Ability to diplomatically deal with difficult situations, clients, staff members, and people, while exhibiting a consistent level of professionalism.
Skills: Telephone Handling Customer service Data Entry Microsoft Excel
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
I'm looking or an English speaking VA who can conduct internet research for me and compile the research into a simple word document. (Some phone calls/emails might have to be made on your part to companies to find out a little more information.) I'm estimating the task might take between 3 - 5 hours. Skills needed: Internet research, English writing, Microsoft word, an analytical mind.
Skills: Telephone Handling Data Entry Internet research Microsoft Word
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Completing various clerical tasks; i.e., global travel arrangements, global calendaring, scheduling, etc… Ability to make proactive decisions based on established policies and procedures · Clerical skills require a high degree of accuracy, detail, and coordination · May occasionally instruct others on work · Conserve manager's time by assuming administrative details · Coordinate a system for managing office routine · Expedite handling of correspondence and phone calls · Prepare written reports, letters, etc. · Gathers and analyzes routine data · Maintain regular contact with others outside the work group · Complete various assignments as requested · Maintain records, confidential files and GM specific reports · Schedule meetings and maintain calendars
  • Number of freelancers needed: 99
Skills: Telephone Handling Administrative Support Data Entry Email Handling
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