Initially I have one white paper I need translated from English to Russian. It's likely to be between 1000-2000 words in English. It is likely that this will be followed by 5 or 6 more papers of a similar length and it is likely that this will then be followed by a series of blog posts.
I'm setting a budget here because UpWork forces me to, but I actually need to know a price you will charge per 1000 words in English, so we can calculate fees for variable length documents - it cannot be fixed price when projects vary in size. I also need to see demonstrable proof that you have written about and understand the customer experience / customer service / contact centre environment.