I need a simple SMS management system that allows a user (“ hotel staff”) to communicate with various customers (“guests”) via a desktop application. Please see attached mockups for detailed specs. A number of capabilities in the features are "wishlist", which may or may not be built depending on time needed (not cost, but time).
The product does not have to look pretty, but be functional. No visual design needed.
**Web application is fine - does not have to be desktop application
The Twilio API will be used, and I can provision the number. SMS conversations can be tracked in Twillio using standard HTTP cookies that are shared across messages.
- Guest information can be entered via "Add user" tab and stored in "stay" table
- Automated initial welcome text is sent out as soon as new guest data is submitted
- Staff can respond via
- UI shows previous texts in conversation and information about guest
- Automated midpoint check-in text