We run a small call center with reps that work from home and we are currently using a hosted version of vicidial, but we cannot get the host to provide decent support when we have problems. We would like to have someone setup vicidial for us on another server (please recommend a host) and provide us with hourly support of our current vicidial installation as well as the new installation after it's ready.
We will need someone that is available "on-call" during U.S. business hours when problems arise.
We also have several customizations that we'd like to make to the system after we get it up and running. Most of the customizations can probably be done through the configuration, but some of them would probably have to be programmed.
Please let us know what kind of experience you have with Vicidial, what recommendations you would make for hosting, what your schedule is like, and what type of programming abilities you have to do customization to vicidial.