Vicidial Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Most of the work will be designing and implementing custom agent forms and lead data posting / routing. We are currently running VicidialNow in a clustered configuration with FreePBX handling IVR and most inbound traffic. ... Candidates should have a strong understanding of Vicidial with experience developing and customizing Vicidial UI. We anticipate establishing an ongoing relationship based on our ongoing customization needs. ... The first project will be implementing a customized agent form / script which will allow agents to capture all key lead information (including custom field) within Vicidial. The form will also allow agents to post lead data out to more than one end pointy.
Skills: vicidial Asterisk PHP
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
I am looking for a suitably qualified Asterisk developer who can setup & manage a robust auto dialler/ predictive dialler solution for our new call centre that we are setting up. We aim to integrate with Zoho CRM or alike. We are initially looking for someone to guide us through to the right solution & assist us to deploy the solution. There will obviously be some requirements for ongoing maintenance & upgrades as time passes.
Skills: vicidial Asterisk FreePBX
Hourly - Entry Level ($) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
I just need someone to teach me the basics of vicidial, I'm looking at really low rates, because I don't have much to pay.
Skills: vicidial
Fixed Price Budget - Expert ($$$) - $100 to $200 - Posted
Looking for a high-volume auto dialer that is capable of dialing over 1,000,000 phone numbers per day. When people press 1 to confirm their interest, the system will need to Dial a partner's phone # (DID) and blind transfer right away with the caller ID (blindxfer, unless other method is recommended). Speed is critical and the system will likely need to be a pure-Asterisk system with no extra fluff, and a custom dial plan. System needs to be able to handle 300-500+ outbound channels at once with large rate of playback (and hopefully outbound transfers as users press 1 to confirm). Ideally we want to dial out 1-5mil numbers per day and transfer/connect 1-10k press-1's to agents, reliably at-will. If this sounds like something you might've already built in the past or have lots of experience with, please apply for this job. Need a basic solution in place by tomorrow morning if possible, with further refinements over the weekend.
Skills: vicidial Asterisk FreePBX Linux System Administration
Fixed Price Budget - Expert ($$$) - $150 to $250 - Posted
We're looking to have a knowledgable expert in IVR solutions, payment processing and proper PCI-compliance systems-engineering to aid us by building a complete solution using Asterisk and other open-source projects to create a full secure (and PCI-compliant) IVR payment system similar to the commercially available solutions. The system should be well-documented so that we can deploy it from scratch, and configure it fully with the main options. It should tie into both the and Stripe payment gateway API's and cover the general scope of a full end-to-end solution of being able to process credit cards, debit cards, ACH payments, and checks over the phone using the dial pad and verbal cues for auditing and proof-of-identity. For the right candidate, we will have much future work on other cool VOIP and PBX type systems, so we look forward to connecting with some experts in this field. If you feel you meet this description, please apply! TO MAKE CLEAR: ONE OF THE REQUIREMENTS FOR THIS JOB IS MAKING SURE THE ENTIRE DEPLOYMENT SEQUENCE IS WELL-DOCUMENTED SO WE CAN DEPLOY THIS IVR FROM SCRATCH OURSELVES ON A FRESH SERVER.
Skills: vicidial Asterisk Authorize.Net Development Elastix
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a Customer Service Representative to support our client base. He/She will work collaboratively with our Clients, and is responsible for effectively working through client issues/requests via phone or e-mail. DUTIES AND RESPONSIBILITIES Assist in customer acquisition and retention Review and respond to inquiries and help requests in a professional, friendly and accurate manner Probe and come up with logical questions, troubleshoot and determine an issue’s root cause and escalate as necessary to the Manager Work to document the customer problem/request in detail Ensure that all processes and procedures are completed, quality standards are met, and support tickets are executed within agreed upon time frames Analyze user request patterns and communicate this analysis to other teams Proactively identify and communicate support issues Maintain accurate information and current status of cases daily Demonstrate strong follow-through and consistently keep commitments to customers Learn the company’s technology, policy & procedures, and tools to effectively provide quality customer service to our customers QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Technical competence (understand software, hardware, networks, etc) Experience in a fast-paced startup environment a plus Motivated, goal oriented, and persistent High level of initiative and can work well in a team environment Excellent written and verbal communication with clients and internal teams/departments Strong attention to detail, critical thinking skills and ability to multi-task Ability to make independent decisions and exercise good judgment Plans and carries out responsibilities with minimal direction Not oversensitive and can accept constructive criticism Prior experience in marketing, customer/technical support and sales is a plus MS Office and English proficiency Call center experience and knowledge in VOIP and predictive dialer preferred Working computer with high quality headset. Wired internet connection is required on this job. Freelancers using WIFI and plug-it/internet stick do not need to apply. This is an ongoing and a long-term work for the chosen candidate. Work hours will be anytime in between 7AM to 7PM PST for 8 hours a day, depending on agreement. Please submit a 60 second audio recording telling us the reasons on why you should be chosen for this position. Please update your Upwork profile or send an updated resume (if needed) to help us evaluate if you are fit for the job.
  • Number of freelancers needed: 2
Skills: vicidial Computer Networking Computer Skills Customer service
Fixed Price Budget - Expert ($$$) - $200 to $400 - Posted
Need someone very familiar with the setup, customization, administration, and usage of VICIdial software to assist with the following list of items. ... - Need the system to be completely configured and ready for production usage as soon as humanly possible - ** ANY AND ALL IMPROVEMENTS THAT CAN BE MADE TO THE SYSTEM FOR SCALE AND PERFORMANCE ARE APPRECIATED - THE IDEAL CANDIDATE WILL HAVE SEVERAL TIPS FOR US TO IMPROVE THE OPERATION AND WILL BE ABLE TO WALK US THROUGH THE MAIN CONCEPTS SO WE HAVE A BETTER UNDERSTANDING OF THE SYSTEM ** Currently, we have a mostly fresh install of VICIdial Express with test campaign and lists loaded up and most of the basic configuration completed. ... Right away for this initial job, we need the following main items completed as soon as possible: - VICIdial configured to work with our carrier with both SIP and DID - 5 Agent profiles/phones created completely and ready for use in campaigns - Successful inbound and outbound call tests with integrated ZoIPer web phone on Vici agent UI - Template full production-ready campaign setup that we can easily copy and change the contact list - Any improved agent interface that you have that would be nice, will be addressing that further after system is dialing and production-ready - Setup and test incoming call-routing for inbound campaigns - Setup press-1 campaign for outbound dialing on the test lists - Test agent flow for calls inbound and outbound and make sure everything is working properly We will be scaling up to approximately 30-50 agents in the short term future, so any optimizations that can be made for that level of volume are needed as well during configuration.
Skills: vicidial Asterisk Call Center Management CRM