Please only join if "you" have experience with ViciDial, SQL, maybe Asterisk AMI and AGI.
I want to start a online virtual receptionist. ... The CRM for our Clients is already developed.
For this i need an Vicidial Asterisk Server with SIP Trunk and SQL (AMI, AGI) functionality.
... The "Live Agent Working Panel" where the Calls are incoming and the UI for the Agent has to create - for this we can use ViciDial. Its nessasary to install a Vicidial on a Computer, Sip Trunk install, DID and Extensions comes from the SQL or AGI (CRM Agentpanel).