We are a small but fast growing company. Our company is registered in Hong Kong and we do trade with China but we are really internet based. However, I am in located in Spain so I prefer someone in the same time zone or 1-2 hours difference from Spain. Candidates from Romania, Bulgaria, Hungary, Ukraine and other eastern european countries are ideal due to the time zone and skills required.
Essentially, we run a couple of websites and we sell products directly from China to the consumer. We also have fulfillment centres in the UK and the USA. Our customers vary but the biggest markets are the USA, Canada, and the UK. Smaller markets are other EU countries and Australia.
The job that I am offering is a work at home job but it is a full time commitment. I am looking for someone that I can trust to handle all the aspects of the business that are currently dominating all of my time and taking away from me actually running the business and handling managerial tasks.
Customer Support - clearing all of the tickets in the ticketing system everyday by making at least one reply every working day. Solving all tickets within a reasonable time and following up with customers. Doing customer call backs to handle customer support issues. Once the volume becomes too high we will hire a separate full time customer support employee but for the time being this will be about 25% of your day.
Tracking issues and problems
Communicating with suppliers, fulfillment centres, repair centres etc. by phone and email.
Website related tasks on Wordpress and Woocommerce. For example, installing a module, adding a page of content, making a modification to a theme, adding products to the website etc.
Work Independently - someone who can work without being constantly lead by the hand and reminded to complete deadlines and who can use their own common sense and make judgement calls when necessary.
Ability to meet deadlines - someone who works efficiently and meets the deadlines assigned to them.
Flexibility - sometimes there will be fewer tasks in a day but sometimes we may have more orders or tasks that are critical. So we need someone who is not very rigid in their availability. Also should be available to answer calls or emails from us during working hours. Should be reachable by phone during the day: whatsapp or viber and email.
Fluent english spoken and written - native English is not required but should be comfortable speaking on the phone and writing in English with a good level of fluency.
Technical skills - familiar with working with an ecommerce website, payment systems, paypal etc. Wordpress, woocommerce, especially important. general knowledge of websites. Putty, linux, remote desktop. Hosting. It’s not necessary to be able to code a website from the ground up but experience with setting up a website, adding products etc is a must especially with regards to wordpress and woocommerce.
More in-depth technical knowledge like website development, graphic design, photoshop, php, html, coding etc is an asset but not a must.
Other language skills are an asset but not a requirement.
Please reply explaining your previous experience that relates to the requirements of the job and also an attach your CV.
Please note, this is a full time job and the monthly salary is 700 USD.
Thanks in advance,