Location Requirements: Any area of the Philippines
Salary: Hourly rate PLUS commission.
Our Customer Base: United States
Company Description: We are a national computer repair company based in the United States providing both on-site and remote support to our customers. We are looking to add remote technical support staff to assist our current Iloilo technical team.
Technical support specialist will be taking customer calls and chats for remote repairs using screen sharing technology. The majority of our calls are for virus removal.
- Call center friendly voice
- Familiar with manual virus / spyware removal (other than running an antivirus scan)
- Must have two separate Internet connection to use our VOIP phone. (Cable or DSL only, not wireless)
- Must be available full time for overnight shifts Philippine time, 5 days per week.
- Must have a quiet place to work (No noises from jeepney's, roosters, etc in the background)
- Must be reliable!
If you are interested in the position, please submit the following requirements.
1. Attach a 30- 60 second voice recording (WAV or MP3 format) introducing yourself and letting us know why you believe you are a match for this position.
2. Include a short list of manual virus removal tools (Tech tools, not antivirus scanner programs) in your cover letter or application.
3. The name of both your ISP's. (If you only have one but are willing to get another for the job, please note that as well)
Applications without all 3 items will NOT be considered.
Applications with an hourly rate over $3.50 will NOT be considered.
Training fee will be provided at 50% hourly rate.