Voip Software Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a Technical Support Representative to support our client base. He/She will work collaboratively with our Clients, and is responsible for effectively working through client issues/requests via phone or e-mail. DUTIES AND RESPONSIBILITIES Assist in customer acquisition and retention Review and respond to inquiries and help requests in a professional, friendly and accurate manner Probe and come up with logical questions, troubleshoot and determine an issue’s root cause and escalate as necessary to the Manager Work to document the customer problem/request in detail Ensure that all processes and procedures are completed, quality standards are met, and support tickets are executed within agreed upon time frames Analyze user request patterns and communicate this analysis to other teams Proactively identify and communicate support issues Maintain accurate information and current status of cases daily Demonstrate strong follow-through and consistently keep commitments to customers Learn the company’s technology, policy & procedures, and tools to effectively provide quality customer service to our customers QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Technical competence (understand software, hardware, networks, etc) Experience in a fast-paced startup environment a plus Motivated, goal oriented, and persistent High level of initiative and can work well in a team environment Excellent written and verbal communication with clients and internal teams/departments Strong attention to detail, critical thinking skills and ability to multi-task Ability to make independent decisions and exercise good judgment Plans and carries out responsibilities with minimal direction Not oversensitive and can accept constructive criticism Prior experience in marketing, customer/technical support and sales is a plus MS Office and English proficiency Call center experience and knowledge in VOIP and predictive dialer preferred Working computer with high quality headset. Wired internet connection is required on this job. Freelancers using WIFI and plug-it/internet stick do not need to apply. This is an ongoing and a long-term work for the chosen candidate. Work hours will be anytime in between 7AM to 7PM PST for 8 hours a day, depending on agreement. Please submit a 60 second audio recording telling us the reasons on why you should be chosen for this position. Please update your Upwork profile or send an updated resume (if needed) to help us evaluate if you are fit for the job.
Skills: VOIP Software Computer Networking Computer Skills Customer service
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
Let me share the scenario first: We are a startup IT company based in UAE. Now we have 1 sales guys in India who calls our potential clients in UAE using voip call because of cost effective. Now the problem is when our potential clients recieve the call they either +00 or no caller id or India's no on their phone, which our customer don't like so now we want to overcome from this problem. I am also talking to one of the vendor, he suggested to install IP PBX and it will solve the problem. And to use IP PBX, i need to integrate my voip thing with SIP account no. Currently I am using www.call2india.com voip So who can help me to setup VOIP SIP account? Thanks Gurmeet skype- live:gurmeet.chahal
Skills: VOIP Software SIP VOIP Administration
Fixed Price Budget - Intermediate ($$) - $10 to $350 - Posted
We need to setup and e-mail2fax solution for our cloud based pbx. Fax should be work on T38 protocol aka FOIP. The idea is pretty simple and there are a few old opensource scripts out there. server will accept an email with format faxnumber@ourfaxserver.com and then sent the attached file (mainly pdf or jpeg, ability to do also office files is a welcome) We can provide a test setup VPS server.
Skills: VOIP Software A2Billing Asterisk FreePBX
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
The main goal is to provide support to clients via emails and phone. You MUST address how you meet the following criteria to be eligible for a phone interview: 1. You must have experience in using VoIP calls from PC. You will be required to use your PC for answering calls. 2. Strong speaking and writing skills required. 3. Excellent skills in basic office software - such as Word, Excel, PowerPoint, Outlook. 4. Experience in resolving customer complaints 5. Able to prioritise work tasks effectively for a work day 6. Create business documents, such as letters, marketing emails, brochures etc. 7. Be proactive in performing duties and in dealing with clients
Skills: VOIP Software Administrative Support Customer service Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for a ERlang developer to work with on a long term basis. To begin our relationship we will start by editing existing open source erlang apps to suite our requirements. We are using the 2600hz.org "Kazoo" project for our ITSP "Hosted PBX" VOIP platform. Kazoo has dozens of Erlang apps that together create a distributed cloud SIP class 4/5 softswitch that replicate the features of PBX systems. The project uses: Over 30 "WhApps" (all written in ERlang) CouchDB RabbitMQ AMQP Message Bus Kamlilio SIP Proxy Freeswitch SIP Media Server Kubernetes (scalability) Docker (containers) Here is a link to the 2600hz.org github repo for Kazoo 3.0: https://github.com/2600hz/kazoo We will be contributing all of our code back to this community, and I would like you to manage the pull requests and use the developer forum at https://groups.google.com/forum/#!forum/2600hz-dev to get any questions answered.
Skills: VOIP Software AMQP Docker Erlang
Fixed Price Budget - Intermediate ($$) - $300 to $500 - Posted
I have installed BigBlueButton on my server but need a meeting manager that allows the following: Account creation Sign in/Sign-up for meeting organizer and meeting participant User profile User Account Password reset Schedule a meeting Send invitation by email Creating Meeting Agenda Meeting password sent by organizer Schedule instant meetings File Manager and Agenda Manager Integrate to VOIP [Dial In Feature] I need this to be integrated to my instance of OpenEdx LMS. you need to write in python as Django App for it. Very similar to this: http://www.talentlms.com/blog/how-to-use-bigbluebutton-in-talentlms/ Note: Experience with BigBlueButton required. Our Engineering team will support you on this.
Skills: VOIP Software