Voip Software Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a hosted VoIP company based in Canada. Our services include a proprietary asterisk-based hosted VoIP service for our customers, as well as internet access. The majority of our customers use Mikrotik Routerboard hardware as their edge device. We are looking for a Tier1 support representative with an excellent command of the English language (written and oral) who can provide first level support and remote training for our customers. You must be familiar with Asterisk, Polycom & Yealink products, and must be available by phone and email during regular business hours in the Eastern Time Zone. Your primary responsibility will be the rapid response to support tickets and voice calls that enter the support system, and escalate or dispatch a technician where applicable. Your secondary responsibility will be creating and updating our internal and external wiki, documenting customer environments, as well as writing training guides for the wiki in an effort to reduce calls for support through online training material. Please respond with your resume, and your expected monthly salary for this position.
Skills: VOIP Software Asterisk English Mikrotik RouterOS
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Looking to quickly have an install of either Kazoo or FreePBX or Elastix setup in a scalable environment such as the Google Cloud Platform. I have not worked with either platform, but I'd like to hear your thoughts on the pros / cons of each. We will need to connect the platform to 3rd party APIs for mobile/landline detection, SMS/email delivery, and more. The GUI should be able to provide us with easy access to control IVRs, call routing, phone numbers/DNIS, call recording, CDRs, ANI blocking/blacklisting, geo/NPANXX routing, and inbound/outbound carriers Please apply to this job and I can provide you with the detailed outline whats needed from our platform and custom development.
Skills: VOIP Software Asterisk Elastix Freeswitch
Fixed Price Budget - Intermediate ($$) - $100 to $150 - Posted
We have a list of around 50 Philippines company phone numbers. You need to call them and *accurately* transcribe their full IVR (the "press 1 for _, press 2 for _" menu) in text format. Candidates must be FLUENT in English and Tagalog, and located in the Philippines with a working phone. For example, let's say the IVR says, "Press 1 for account balance, press 2 for location, press 3 for customer service." You press 1, and then it says "Press 1 for regular account, press 2 for premium account..." You need to transcribe that as follows: 1 Account Balance 1 Regular Account 2 Premium Account 2 Location 3 Customer Service This needs to be done in English and Tagalog. After a short Skype interview, we will pay you to transcribe an IVR of a well-known company (e.g. Banco de Oro, Metrobank) first to evaluate your efficiency and accuracy, before onboarding the full project.
Skills: VOIP Software Call Center Management Call Handling Data scraping