WordPress/Social Media Support Specialist will assist Project Manager with managing a portfolio of clients websites and social media:
-- Providing daily WordPress/Social Media customer support for our corporate clients and entrepreneurs.
-- Creative blogging for clients and owner regarding various topics (clients-office furniture & office environment post; owner-social media, business visibility, WordPress & other topics)
-- Managing client social media presence (engaging, growing and maintaining various social media accounts)
-- Assisting with processing and problem resolution of clients, research documents and reference material for required solutions.
-- Complete various projects and reports as requested by Project Manager
-- Actively participate in key projects to assist Project Managers with delivering exceptional customer experiences and in identifying and developing business opportunities.
-- LIVE AND WORK FROM THE US OR CANADA. Outside of these areas please do not apply.
-- Active on social media (Google+ would be great, Facebook & Twitter a must, LinkedIn, Pinterest & YouTube would be great too)
-- Social Media management experience for clients (engaging, growing, and maintaining)
-- Knowledge and experience with providing WordPress customer service required
-- Knowledge of EasyWebinar WordPress plugin would be a benefit if you have this experience
-- Ability to effectively communicate in a professional manner with internal and external customers.
-- Ability to work in minimally supervised situations
-- Ability to develop and recommend new and/or modified operating policies that enhance the customer experience.
-- Ability to handle multi-problem situations within a limited timeframe.
-- Ability to make decisions quickly and accurately with no direct supervision.
-- Ability to effectively organize workload to accomplish assigned tasks in a timely and accurate manner.
-- Ability to recognize problems and act on them.
-- Ability to effectively juggle multiple priorities and strong follow-up skills.
-- Ability to work with and understand multiple computer systems and support systems.
-- Strong organizational skills with high level of attention to detail.
-- Willing to share examples of your blogging capabilities
-- Proficient in the use of basic technology programs such as Word, Google Drive, GMail, etc.
Have experience with:
-- Social Bookmarking
-- Researching keywords
-- Forum marketing
-- Blogging & SEO
You will need to be able to work during the hours of 9a - 6p CST and have access to email, very knowledgeable about WordPress and must be able to manage multiple projects at once while keeping everything on time, organized, and in sync.