Looking for a tech able to work remotely to assist with requests for support via LogMeIn Rescue, then escalating to on-site or Level 2 local technician. Must be fluent in English and able to answer the phone, log issues, help with Microsoft Office / Office 365 / Windows Server 2008R2/2012/2012R2.
You will logon via remote desktop to a workstation to complete work, and use a Softphone to make calls and receive them through our phone system. When requests come in from either an on-site tech for assistance or a customer they are logged in Zendesk and billed through Freshbooks Time Entry.
Local techs will forward basic tasks (password resets/etc) to you to be completed.
All documentation for networks is on Sharepoint and it is expected that you expand on it and maintain it as new information is created/gathered or a change is made.
We use a mix of ShowMyPc for Business, LogMeIn Rescue, LogMeIn Central, and Remote Desktop for remote support. Fluency in these are required.