Below are some key performance indicators that I will be implementing into a well-structured process. I'm planning on evaluating the appointment setting staff’s performance on a weekly basis and conducting regular team meetings for training etc. I’ve taken into account the key performance indicators for both myself and the booking staff.
• Week starting _________
• Attendance (hours worked)
• Fresh leads given for the week
• appointments set
• appointments seen
• Team total average
• Individual average
• Planning monthly management meetings, sales forecast based on team averages
• Planning monthly team goals for the group
• Planning monthly individual goals for the group
• Planning monthly group incentives and spiffs, based on previous months team average
• Planning Training and one on one meetings with each group member, this will include orientation of new staff
• Planning hiring new staff, promoting new staff. Red flags, demotions and firing existing staff.