Workforce Management Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
GENERAL DESCRIPTION OF POSITION Candidate will serve as Workforce Management Administrator in a Contact Center environment responsible for all WFM tasks within the call center department. Key responsibilities will include attendance and scheduling functions, forecasting, trends analysis as well as real time monitoring. Supporting US call centers on US EST time.​ Essential Duties and Responsibilities: Prepares intraday reports on staff attendance. Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting. Manages changes to scheduling to ensure adequate daily resource coverage. Communicate with management and operations team to ensure compliance with company standards. Maintain running report of attendance incidents. Ensures hours are accurately accumulated and categorized in a format compatible with company and department payroll procedures. Analyze PTO submissions and approve/deny based on their effect on operations. Monitor attendance and schedule adherence. Processes schedule trade requests for posted schedules Processes management requests for modifications of scheduling events (meetings/training, etc.) Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction. Provides analytical support for special projects. Collaborate with Operations Department Management on identifying opportunities to further optimize our workforce. Communicates and works with staff members, management, Human Resources, and Accounting. Performs any other related duties as required or assigned. Requirements: 2-5 Years experience in Workforce Management, preferably in contact centers with at least 50 employees. Experience with Workforce Management software (scheduling, performance tracking, reporting) Demonstrated strong analytical skills, with emphasis on forecasting. Ability and willingness to learn new software applications. Skills in complex problem solving, judgment, critical thinking and decision making. Ability to be highly organized with an emphasis on accuracy and timeliness. Ability to organize information and have attention to detail and accurately follow procedures. Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time. Ability to effectively communicate orally and in writing with co-workers, management team, other Departments, vendors, and outside agencies, including being sensitive to professional ethics. Ability to sit the entire work day viewing a computer monitor. Ability to work occasionally evenings and weekends to meet deadlines.
Skills: Workforce Management BPO Call Center Call Center Management
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
Hello, I want to be as open as possible and lay out clear expectations and deliverables; this assignment requires a very tight deadline with specific skills required. Expectations — 1. provide insights into restructuring 100+ person finance dept by eliminating redundant functions, leveraging staff efficiencies and stream lining decision making process (very little work flow analysis in this phase, focus is on the big picture); 2. due date of first draft report or slide presentation is Aug 22; final due date is Aug 31. 3. I am a one person free lance project finance consultant who already has begun this project by interviewing the dept heads and creating a current baseline org chart; 4. hired person must not only provide insights, but be very well skilled with presentation skills like creating diagrams, work flows and overall presentations. If you are capable and available for the above, then please read for more details below. INTRODUCTION and SCOPE OF WORK: My main consulting services center around project finance. Presently, one of my frequent clients, (government agency's finance department of 100+ employees) is requesting me to provide a review of their current organization structure and suggest a new structure that is more efficient and reduces redundancies. This engagement started as a friendly, “check it out and give me your opinion” type of role. However, I soon discovered areas of improvement and gave a more formal yet non traditional proposal so expectations are clear. My deliverable is a brief (either 20-30 page report or 40-50 powerpoint slides), 30,000 ft high overview to identify all finance functions, streamline supervision and reduce redundant activities. As I am not a HR person or a restructuring management consultant, therefore I am seeking an individual who complements my finance skills and therefore assists me with insights / expertise that translate into a final deliverable. Also i would prefer this individual will help me with preparing the presentation itself including reporting charts, defining roles, mission / objectives of each unit, etc. Basically putting in best practices and efficient / effective decision making and work flow into the finance department. The final report or presentation should have references to best practices and justifications for the recommended changes. Currently the finance dept has very traditional roles and their current organization chart if full of lines and boxes; i.e. a linear reporting structure. I believe there is an opportunity to recommend a cross matrix organization with common work / skill teams. Again, this phase 1 is just a 30,000 ft high overview and perhaps later phases will focus on specific work flow and detail role descriptions. Please send 1. relevant experience (highlight specific experience on your resume); 2. relevant past work samples with scope of work; of course redact any sensitive information from the past work; 3. availability of when to start and hours available for the rest of August 2016; 4. compensation proposal. Again, my draft 1 is due Aug 22 and final deliverable on Aug 31. Currently I am interviewing department staff and need someone with immediate availability, i.e. within 2-3 days and weekend if necessary. Thank you for your consideration.
Skills: Workforce Management Change Management Corporate Strategy HRM
Hourly - Expert ($$$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
We connect clients with highly specialized experts for paid phone interviews. One of our clients is trying to better understand the Workforce Management Software space and are willing to pay $400 for a one-hour phone consult. Do you think you may be a good match? We are looking to conduct paid phone consults with senior HR professionals in large (>1,000 employees) companies (preferably in retail ) who have recently purchased or evaluated Kronos, JDA, Infor or other Workforce Management Software. We would like to start conducting phone consults ASAP. Please reply with your contact information. U.S. only professionals, please.
Skills: Workforce Management