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Zendesk Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $200 - Posted
We are using Zendesk for our support site for our product and we need an expert in customizing the web pages for Zendesk. ... We are using Zendesk for our support site for our product and we need an expert in customizing the web pages for Zendesk. You must have some zendesk experience and Javascript and CSS experience. We would like to make our help site look more interesting by adding icons and graphics in a few areas. ... So you must have some design sense as well. You MUST have zendesk experience. Please give me a link to a zendesk site you set up to be considered.
Skills: Zendesk CSS HTML JavaScript
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You’ll love working with us as an IT Helpdesk Associate if you’re passionate in helping out a community of online workers, you have previously worked / currently working as a really cool technical support resource (hardware & software), you know how to use Zendesk or a similar ticketing or customer support system, and are great at finding solutions to technical problems! ... You’ll love working with us as an IT Helpdesk Associate if you’re passionate in helping out a community of online workers, you have previously worked / currently working as a really cool technical support resource (hardware & software), you know how to use Zendesk or a similar ticketing or customer support system, and are great at finding solutions to technical problems! Job Description: Manage a ticket queue using Zendesk. Triage and escalate tickets to our San Francisco office whenever necessary. ... You will be considered for this role if: You have at least 1 year of experience as an IT Helpdesk personnel or in a similar function. You have a good grasp of how Zendesk (or a similar ticketing system) works. You have considerable experience in working from home or supporting remote teams.
  • Number of freelancers needed: 2
Skills: Zendesk Google Apps Helpdesk Mac OSX Administration
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
1) Set up email forwarding to our account and edit SPF record in host domain 2) Set up ticketing system with agents (send new tickets to one agent who will allocate to others) 3) Integrate all other channels including chat (snap engage), Facebook, Instagram 4) Ensure all Analytics for agents are set up appropriately
Skills: Zendesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are an online jewellery retail company servicing a global market with multiple channels. We are using the Zendesk platform. We are looking for an outsource customer support agency to help us manage our phonecalls, emails and live chat.
Skills: Zendesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
You'll be responsible to answering support tickets on Zendesk, 0 from simple pre-sale questions to solving customer issues for a our social media marketing company. ... Requirements: - Must have 3+ years of email and/or chat support experience. - Must have 1+ years of Zendesk experience. - Must be extremely familiar Twitter and YouTube. - Experience with SoundCloud, Pinterest, Vine and/or LinkedIn and any other social sites are a PLUS - Must have excellent English writing / Communication Skills - Must be able to read and comprehend different types of situations - Must be able to learn quickly If you understand the requirements and believe you're able to perform the job, feel free to apply.
  • Number of freelancers needed: 2
Skills: Zendesk chat support Computer Skills Customer service
Fixed-Price - Expert ($$$) - Est. Budget: $40 - Posted
I am needing someone to setup our SMS Twilio account with our Zendesk account so that a customer can open a ticket via sms and an agent can respond through Zendesk to the ticket and the sms gets sent to the end user. ... I am needing someone to setup our SMS Twilio account with our Zendesk account so that a customer can open a ticket via sms and an agent can respond through Zendesk to the ticket and the sms gets sent to the end user.
Skills: Zendesk Twilio API Zendesk API Development
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
-Works as Project Administrato/Coordinator -Keep track of project activities -schedule and host weekly virtual meeting with project members -create and keep track of various items such as client list, inventory list. -work with our dispatcher to send out techs to clients -work with our accounts receivable to generate a weekly invoice for the jobs completed past week -follow up with customer issues and be responsible for all customer who are within the scope of the project --must have similar experience in Project management, project administration --must be strong with excel --MS project is preferred but not a must --excellent customer service skills are needed
  • Number of freelancers needed: 2
Skills: Zendesk Administrative Support Call Handling Customer service
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