We are seeking a Remote Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
You will need to handle email and telephone assistance to help our customers to use our product.
This position is REMOTE, you will work from 8am to 1pm EST Time. You will need to use our own computer to connect on our support interface. We will provide you a VOIP phone.
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Knowledge of Google Drive and Help Desk software is a plus