You've landed at the right place. oDesk is now Upwork. Learn about the new platform.

Zendesk Jobs

28 were found based on your criteria {{ paging.total | number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("hourly") | number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("fixed") | number:0}})
show all
only
only
only
show all
only
only
only
only
only
show all
only
only
only
Looking for the Team App?
Download the New Upwork Team App
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are an online jewellery retail company servicing a global market with multiple channels. We are using the Zendesk platform. We are looking for an outsource customer support agency to help us manage our phonecalls, emails and live chat.
Skills: Zendesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
You'll be responsible to answering support tickets on Zendesk, 0 from simple pre-sale questions to solving customer issues for a our social media marketing company. ... Requirements: - Must have 3+ years of email and/or chat support experience. - Must have 1+ years of Zendesk experience. - Must be extremely familiar Twitter and YouTube. - Experience with SoundCloud, Pinterest, Vine and/or LinkedIn and any other social sites are a PLUS - Must have excellent English writing / Communication Skills - Must be able to read and comprehend different types of situations - Must be able to learn quickly If you understand the requirements and believe you're able to perform the job, feel free to apply.
  • Number of freelancers needed: 2
Skills: Zendesk chat support Computer Skills Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You’ll love working with us as an IT Helpdesk Associate if you’re passionate in helping out a community of online workers, you have previously worked / currently working as a really cool technical support resource (hardware & software), you know how to use Zendesk or a similar ticketing or customer support system, and are great at finding solutions to technical problems! ... You’ll love working with us as an IT Helpdesk Associate if you’re passionate in helping out a community of online workers, you have previously worked / currently working as a really cool technical support resource (hardware & software), you know how to use Zendesk or a similar ticketing or customer support system, and are great at finding solutions to technical problems! Job Description: Manage a ticket queue using Zendesk. Triage and escalate tickets to TSF whenever necessary. ... You will be considered for this role if: You have at least 1 year of experience as an IT Helpdesk personnel or in a similar function. You have a good grasp of how Zendesk works. You have considerable experience in working from home or supporting remote teams.
  • Number of freelancers needed: 2
Skills: Zendesk Google Apps Helpdesk Mac OSX Administration
Fixed-Price - Expert ($$$) - Est. Budget: $40 - Posted
I am needing someone to setup our SMS Twilio account with our Zendesk account so that a customer can open a ticket via sms and an agent can respond through Zendesk to the ticket and the sms gets sent to the end user. ... I am needing someone to setup our SMS Twilio account with our Zendesk account so that a customer can open a ticket via sms and an agent can respond through Zendesk to the ticket and the sms gets sent to the end user.
Skills: Zendesk Twilio API Zendesk API Development
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
-Works as Project Administrato/Coordinator -Keep track of project activities -schedule and host weekly virtual meeting with project members -create and keep track of various items such as client list, inventory list. -work with our dispatcher to send out techs to clients -work with our accounts receivable to generate a weekly invoice for the jobs completed past week -follow up with customer issues and be responsible for all customer who are within the scope of the project --must have similar experience in Project management, project administration --must be strong with excel --MS project is preferred but not a must --excellent customer service skills are needed
  • Number of freelancers needed: 2
Skills: Zendesk Administrative Support Call Handling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are the world’s leading eyewear e-retailer currently seeking a home-based Customer Service Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions. Main Job Tasks and Responsibilities (includes, but not limited to): • Work with customers daily via email, phone and live chat. • Handle retail customer service inquiries for the English speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc. • Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales. • Response to minimum 100 e-mails equivalent per day. The Successful Applicant: • Fluency in verbal and written English; additional language is an advantage • Excellent time management and documentation skills • Customer service experience preferred • Availability for flexible work hours (weekends and/or evening) minimum 30 hours per week • High speed stable internet connection • Minimum 6-month commitment
  • Number of freelancers needed: 6
Skills: Zendesk Call Handling chat support Customer service
Looking for the Team App?
Download the New Upwork Team App
Fixed Price Budget - ${{ job.amount.amount | number:0 }} to ${{ job.maxAmount.amount | number:0 }} Fixed-Price - Est. Budget: ${{ job.amount.amount | number:0 }} Open to Suggestion Hourly - Est. Time: {{ [job.duration, job.engagement].join(', ') }} - Posted
Skills: {{ skill.prettyName }}
Looking for the Team App?
Download the New Upwork Team App