Zendesk Jobs

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Fixed-Price - Expert ($$$) - Est. Budget: $1,000 - Posted
Our goal is to use ZenDesk as our KnowledgeBase provider. However, our internal team still uses Salesforce as our primary client communication tool. ... We need to create a custom Salesforce component that will enable Salesforce users to search the ZenDesk knowledge base from inside Salesforce. The user should be able to search and view the results summary, open the selected article in a Subtab of the current ticket, and copy the URL of the article (if public) into the Salesforce message they are sending to the client. ... This tool should function almost identically to the knowledge base tool that is already built into the Salesforce product, except that it pulls in ZenDesk articles. - console custom component that pops up after pressing a button in the bottom row - component includes a search box that searches our ZenDesk Help Center - a list of a search results appears below the search box - each result shows: Article Title (link to open subtab), Excerpt (approx 200 words), Section or Category label, Last modified date. - clicking on the link opens the article in a sub tab of the current primary tab - article will have a link at the top of the page if the article is public or customer facing, which can be copied by the user. - article should include the basic ZenDesk rating functionality - View analytics and ratings should be reported back to the ZenDesk dashboard via their API.
Skills: Zendesk API Development Salesforce App Development
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This person will help us respond to customer issues from our members and also from kids activities providers that we work with in the New York City area. About You: - Has extensive experience using ZenDesk for customer support including using templates - Fluent in english with strong written skills, including a positive, friendly style of writing since you will be representing a beloved brand for parents and children - Is fastidious, reliable, and organized - Experience with using Salesforce cases and templates is a plus, but not required - Experience with using Intercom is a plus, but not required Initial project estimations are based on a trial contract which will be renewed based on our need and your performance.
Skills: Zendesk Customer support Salesforce.com
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are seeking a Remote Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. You will need to handle email and telephone assistance to help our customers to use our product. This position is REMOTE, you will work from 8am to 1pm EST Time. You will need to use our own computer to connect on our support interface. We will provide you a VOIP phone. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services ​Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Knowledge of Google Drive and Help Desk software is a plus
Skills: Zendesk Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
We are an electronic faxing service provider looking to improve our support operations using Zendesk. We are seeking someone who is experienced in configuring Zendesk from scratch to help with our Zendesk implementation. ... We are seeking someone who is experienced in configuring Zendesk from scratch to help with our Zendesk implementation. We currently use Jira for both helpdesk and technical tickets. ... However, the idea is to move all sales and customer support based tickets to Zendesk. The goal is to simplify our communications with customers by automating ticket creation (email auto-generaton) and keeping everything organized.
Skills: Zendesk Atlassian JIRA mailchimp
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Customer service and marketing work for an ecommerce business. basic web design, zendesk, and social media. can be done remotely. Will need to be a self-starter. ... Will need to be a self-starter. Make sure that zendesk has 0 messages every night is the bare minimum- if there is chemistry, we will add more tasks.
Skills: Zendesk Customer service
Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
Attention: Please pay attention - we are looking for support worker who have New Zealand Australian accent - any of this. Strong customer support with selling skills (advanced verbal communication is a MUST). It is for e-Commerce shop. Work volume is low. Daily volume: 4-7 chat requests 4-7 calls 4-7 buyer emails / tickets: 3-5 inquiry emails: Work from Monday to Friday NZ business hours. Check business hours before applying. Quote according to the work volume. NOT HOURLY PLEASE. Becuase hourly does not work for this project. The requirement is to be online on the computer, however chat, calls emails are taking 3-4 hours total daily, the rest hours is required to be online in front of the computer. We will shortlist only candidates who do also other customer support freelance jobs.
Skills: Zendesk Customer service Customer support Phone Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Qualifications: Experience and Knowledge in Internet Marketing Basic Web Design Video integration 
familiar with - Wistia - amazon s3 - Vimeo - System Admin Experience - Database and scripting Web Security Web based Technical Knowlege - Wordpress - Optimise Press - Theme X - Genesis - Autoresponder integration - Google Business Integration and setup - Membership sites - Evergreen Webinar - Clickfunnels - Basecamp - Zendesk - infusionsoft or other CRM
 Web Programming experience - Creating Wordpress custom plugins where required - Java - PHP - SQL Personality and Attitude - Responsive and Communicative - Value added to propose better solution the requested - Have continuous improvement attitude Ideally based UK or USA
Skills: Zendesk Amazon S3 Basecamp ClickFunnels
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
I am looking at customizing my Zendesk Interface and make it responsive. Specific wireframes and design will be provided. ... Specific wireframes and design will be provided. I would need someone with experience in Zendesk Integration With great front end integration skills and a good sense of design integration.
Skills: Zendesk Zendesk API Development