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Zendesk Jobs

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Fixed-Price - Est. Budget: $ 250 Posted
Hi Freelancers, We need someone to come in and cleanup our Helpdesk Center that's created using Zendesk. The person who's done this should be able to create a template with minimal instruction based off of some of our current assets and design elements from both our platform and our homepage. Please send over examples of previous works. We're expecting this to be a relatively quick and easy project. Our website is www.goleadster.com. Look forward to responses! Thanks! Jeff

Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Ghostruck makes moving scary simple by helping customers book a move in minutes and helping licensed professional movers get more jobs to fill empty trucks. Our customers love the convenience and our movers stay busy with clean, well-paid jobs. Our job in support is to maintain the happiness! The Community Support Lead is all about helping movers and customers in our moving marketplace. You take customers and turn them into our strongest evangelists, and you’re always looking for unique and innovative ways to solve problems. You’ll be providing exceptional support, ensuring that problems are resolved promptly to create a wow experience. RESPONSIBILITIES Deliver high-quality service via our email and phone support platforms Be a passionate advocate for movers and customers while answering any questions that come your way Show empathy to movers and customers while solving problems and addressing unsatisfactory experiences Build loyalty among new users and get our early adopters...

Fixed-Price - Est. Budget: $ 100 Posted
We're looking for someone with experience in setting up a complete ZenDesk based helpdesk from scratch. The successful candidate will help us set up knowledge base, FAQs, live chat, branding and look and feel and then training our support agents in the most efficient way of using ZD. He or she will have already set up at least 3 other ZD accounts for previous clients and will have examples of work we can see. We're looking for someone who is a self starter, doesn't need hand holding and can deliver to a high standard, if you think you're the perfect candidate, get applying!

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are an ecommerce automation startup in Boston looking for a customer satisfaction expert. Our software connects ecommerce web sites with their vendors, manufacturers, warehouses and 3rd party fulfillment houses. Our customers are typically small to mid sized ecommerce site owners. We're looking for a person to help respond to support requests, onboard/setup new customers, and pin point technical issues. We need someone who is a available to work at least 10-20 hours per week during 9-5 EST. We require you to be US based and a native English speaker. While working you'll be in constant contact with the Boston office so availability on Skype, email and Slack (IM) during that time is required. Past experience with customer satisfaction, customer support or technical support are all a huge plus. Goals and Responsibilities - Provide courteous, efficient, and professional technical support to customers via email or phone - Troubleshoot various technical difficulties in data...

Hourly - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
We're new to Zendesk our objective is to set up Zendsek it should work according to our companies structure, handling internal tickets and for customer service ticketing. The right candidate would help us mainly with setting up of proper oversight tools to enable management and executives to overs performance of customer service and internal operations.
Skills: Zendesk

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a small PC Utility software company looking for a talented and experience Support Manager to oversee and streamline our team of Customer Service Agents. This is a full time position, in which you will directly manage 5-10 agents and report to the company senior management. We want a skilled leader and not merely a support agent who can make a schedule. As such, we are willing to pay a premium to secure a top candidate, and will pay $20-25/hr commensurate with skills and experience for this position. Job duties are as follows: - Schedule, manage, provide training/feedback for, hire and fire support agents as needed - Provide regular detailed reporting to senior management on all relevant aspects of support team performance, including ticket response times, refund/chargeback rates, workload metrics etc. - Monitor customer issues, highlighting any potential problems and areas of improvements, and effectively communicating these to management - Creating and optimizing email/chat...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Roomsy.com is hiring an account manager! We are a fast growing startup located in Vancouver. You will be in charge of assisting our customers (hotel owners) to organize and market their properties. Training is provided. An ideal candidate would have: - Basic knowledge in hospitality industry - Basic Knowledge in SEO - Willingness to learn new technologies. Efficiently (if I asked you to change customer's phone number on Yelp, you need to be able to figure it out) - Interest in Startups!

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a company in Australia selling toolboxes online. We requires live chat and email reply customer service office 24/7.

Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Techical Support Agent needed to answer phones and create tickets via online helpdesk as well as send simple macros back for common issues. Need to know how to use bigcommerce and take process orders, as well as use zendesk ticketing system.

Fixed-Price - Est. Budget: $ 500 Posted
We are aligned with Nerium International an Age-defying company currently open for business in USA, Canada, Mexico and Korea. As Nerium expands Internationally we will require further freelancers in South East Asia, Latin America and European markets. Entrepreneurship meets solid corporate footing at Innogo, a leading age-defying products company. Innogo is a vibrant marketing company that proudly makes a positive impact on Life, Health, and Prosperity every day thanks to a thriving community of passionate people. If you are interested in being part of a high-energy culture that focuses on innovation, mentorship, and inspires you to challenge yourself personally and professionally, this could be the perfect job for you! The Role As the Manager, Market Development at Innogo you will work closely with the VP, Sales & Global Support leader to analytically gather, research and model projects that help develop and deploy the Global Sales Strategy. You will analyze metrics for meaningful...