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Zendesk Jobs

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Hourly - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
I need a zendesk guru, someone who can setup and optimize the system to the maximum of its capabilities. Not only do I need you to set it up, but I need written instructions and guide as to train all my future managers and employees on how they are to use it and maximize the features and processes you and I set up and create. I
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a new colleague to handle English and Arabic customer support tickets (email) using Zendesk, for a smartphone app (with versions for Android and iOS. TASKS 1. Review unanswered tickets. 2. Reply to emails using a pre-written template or customize the message, depending on the case. 3. Collaborate with the support coordinator or development to solve more complex issues. 4. Report bugs found during the support process.
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are Australia's largest distributor and retailer in Mobile Phone electronics market. The Opportunity Currently in our expansion phase, we have a very unique opportunity for Administration support staff to join the crew and really make an impact. If you have a way with words, are ambitious and would love to work in a close team with a good balance of autonomy, this is the role for you. As the first point of contact for customer emails, you will have responsibilities within these key areas: - Using our customer relationship management software to manage daily emails - Escalate emails which you are unable to answer to management staff - Build a database of regular questions to answer responses quickly. The ideal candidate will possess the following: Excellent English Communication and grammar skills Ambitious and driven to hit the ground running Ability to think for themselves and use relevant resources to find answers to questions Ability to complete all assigned...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We're looking for an experienced customer support rep, demonstrating good knowledge of the open video platforms and modern video technologies, to support our customers during live online events together with our another support agent. Required: -You worked previously using Zendesk ticketing app -You know the basics of the open video platforms / SaaS -You consider yourself tech savvy and have no problems working with different IOS, browsers and devices. -You're an English native or can prove your language commandment at a minimum B2 level - especially in writing. -You're located in the EST timezone or anywhere where you feel comfortable in supporting the US-based clients. Extra points if you can speak also another foreign language (Spanish, German, French, Portuguese). Tasks: -You will answer in a professional and friendly manner 30-80 customers emails using Zendesk app (standard time of first reply: 15 minutes) -You will validate the tech setup for a live pay-per-view...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We're after a support person to assist with our work load of technical support requests from customers. We currently utilise ZenDesk for all our ticketed responses, and after after someone to help us take first level support tickets and respond to customers. We are a voice company providing cloud based VoIP solutions to business customers only, so its important that we can meet SLA targets for customers. Initially we're after someone to help out 1-2 hours a day, 5 days a week (M-F) during Australian business hours (9am - 5pm). English language is a must and it must be your native language. A demonstration of grammatically correct and error free English is a must.
Hourly - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
I cant figure out my zendesk account. Can someone help me set it up? Thanks!
Skills: Zendesk
Hourly - Est. Time: Less than 1 month, 30+ hrs/week - Posted
We are looking for someone to work with us to setup our ZenDesk help desk system, JIRA and Source Control setup. The job would be to understand our requirements and do all of the setup on the systems including any configuration customization to make it work. It also includes migrating any existing tickets out of our locally installed JIRA system into the cloud based JIRA system. We are moving to a new project structure and need someone to help us with the mapping. Finally, we need someone to help move all of our source code for all of our applications into a new Cloud based source control system. Finally, we would use you for ongoing work if you do well on this project.
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts. Setting up new events. Training and support on the online ticketing system. Submitting bugs to engineering Lead generation ( internet researching ) Email new leads Support Systems you will be using: - Desk.com ( Similar to Zendesk ) - Atlassian - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. Additional: ( Not necessary ) Perfect Australian / American phone voice. If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology. You will be required to work during the UK time Zone.
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a small, but growing company looking for a self-motivated customer service agent who is comfortable working with support software such as Helpshift. You will handle daily customer service tickets and report important information to the manager in English after each shift. Training will be provided that will not only help with this job, but any customer service job. This position is part-time with a minimum commitment of one year. The perfect candidate will be: *Committed and consistent, reporting to the customer service manager at least once every 24 hours in a written email with chats every so often. *Flexible to work more hours if needed. **Bilingual, Fluent in German with great written English skills. *A person who loves games, plays them, and/or has a decent understanding of them. *A person who is looking for an opportunity to really grow in their customer service skills. Training and mentoring will be provided.
Hourly - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We need a zendesk expert to advise us on the best way we can use zendesk in our businesses. We would like to run through the available options with you and then get help with the setup and implementation of zendesk. We would like an ongoing working relationship so we can have you come back and review our use of zendesk and continue implementing further integrations. We would like to start by having zendesk handle our live chat follow up responses. We will then move to using it to handle online forms etc. Please indicate your knowledge and experience from 1 - 10 (1 lowest - 10 highest) for the following uses and applications of zendesk: - live chat - - website forms - - woocommerce orders - - bigcommerce orders - - zendesk voice - - gmail & zendesk - We would like to communicate by Skype voice or Google hangouts. Please only apply if you have excellent spoken and written English. Please include "zendesk expert" at the start of your application. Background: - Bigcommerce...
Skills: Zendesk