We're looking for an experienced customer support rep, demonstrating good knowledge of the open video platforms and modern video technologies, to support our customers during live online events together with our another support agent.
-You worked previously using Zendesk ticketing app
-You know the basics of the open video platforms / SaaS
-You consider yourself tech savvy and have no problems working with different IOS, browsers and devices.
-You're an English native or can prove your language commandment at a minimum B2 level - especially in writing.
-You're located in the EST timezone or anywhere where you feel comfortable in supporting the US-based clients.
Extra points if you can speak also another foreign language (Spanish, German, French, Portuguese).
-You will answer in a professional and friendly manner 30-80 customers emails using Zendesk app (standard time of first reply: 15 minutes)
-You will validate the tech setup for a live pay-per-view...