As a Simple Phone Company support representative, you'll work on the front-lines of supporting and solving customer issues, disect and troubleshoot reports of trouble, and be a part of a growing team that always puts the customer first.
You will be rewarded for fast thinking, self-motivation, organization, asking lot's of questions, and digging for answers. On top of everything, a knowledge of business operations will be helpful to better understand customer needs and growing relationships.
At Simple Phone Company, you will be an impactful remote self-directed member of the family, challenged to support our powerful solutions. You will own a piece of the success we create together and be a contributor to changes we're making in the ways people and businesses communicate worldwide.
We're adding teammates in part-time (20-30 hours) and (30-40 hours) to grow with us. This position is remote based, and successful teammates can be offered full-time employee status with benefits and more.
// Skills & Requirements:
Excellent written and verbal communications
Intermediate understanding of computer networking
Knowlege of network, data link, and transport layers
Problem solving skills
Outgoing, customer service focused personality
An uncanny ability to sound like a smile
You will answer customer calls and support tickets to troubleshoot and provide resolution to issues while educating customers on Simple Phone Co. service.
You will support new and potential customers in setting up accounts.
Assist in on-boarding projects for new customers.
Adapt to a shift schedule that may include swing shifts, nights, early mornings, and weekends.
// Bonus Points:
Speak a different language
Familiarity with VoIP and SIP
CCNA, N+, or equivalent