Zendesk Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $400 - Posted
We are looking for a consultant / developer familiar with the Zendesk eco-system to help us pre-populate ticket value(s) based on the entry point to the help desk. ... User support for all microsites is managed through one central Zendesk account. We currently ask the user for information relevant to the microsite when submitting a ticket (i.e. ... This number will tell the agent everything they need to know about the promotion without relying on the user to enter it. We are currently using the Zendesk hosted help desk portal. We have a full internal development team that can work with you to serve up any information you would need to execute.
Skills: Zendesk API Development PHP
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for someone who can manage the customer support branch of my e-commerce business via ZenDesk. You will be performing basic customer support tasks such as responding to customer emails, order updates, general inquiries, etc.
Skills: Zendesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone who can help me with this type of work, Social Media Admin & Customer Service for an eCommerce Site. Job Desc: 1. Respond to every comment in our 10-15 Facebook Pages. Direct them to go to our ecommerce site. 2. Invite the people who like a post to also like the page. 3. Respond to Page Message. 4. Post 2 content to every Facebook Pages everyday. 1 in the morning and 1 in the afternoon (we might adjust the timing later). 5. Reply email as a customer service (helping customer order and handling complaint). Our business is a dropshipping business with 3-4 weeks delivery time. Sometime people got nervous after 10-15 days not receiving the products. Need a good hand to calm them down. Need a good english, patient, and fun person that love doing this social work, talking to other people.
Skills: Zendesk Customer service Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need a Zendesk customer support agent. You need to have perfect English, great reviews for previous work. ... Send me your resume. You need to have previous experience with zendesk and clickbank - at least 1 month
Skills: Zendesk ClickBank English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need a Zendesk customer support agent. You need to have perfect English, great reviews for previous work. ... Send me your resume. You need to have previous experience with zendesk and clickbank - at least 1 month
Skills: Zendesk ClickBank English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job Overview: ------------- With fast growth comes more support tickets! We use ZenDesk for our support platform, and we need help to quickly triage and help out customers with their issues. ... Qualifications we are looking for: ---------------------------------- * Excellent written English * Flawless grammar and punctuation usage * Experience in a support role * Ability to follow guidelines for Badger Maps support (you will be supplied with clear examples and guidelines) * Fast and accurate typing skills * Ability to quickly learn and understand a new piece of software, along with all of its little quirks * Great troubleshooting ability, and to quickly understand the question a customer is trying to ask * Prior experience using ZenDesk is a big plus * Prior experience working for a SaaS (software as a service) company is a huge, HUGE plus * Ability to work full time * Positive and open to constructive criticism * Owns fully functioning computer with webcam and very stable internet connection * Good character (follows company policies, embodies our values, honest, team player, etc
Skills: Zendesk Customer service Customer support Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
That person will need to answer customer's emails, chat and online phone calls with inquiries for telecommunication product using Zendesk web-based application and Zopim online chat. A good knowledge of Zendesk platform and Zopim is required and also a good experience in customer service procedures.
Skills: Zendesk chat support Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $400 - Posted
Attention: Please pay attention - we are looking for support worker who have New Zealand Australian UK accent - any of this. Strong customer support with selling skills (advanced verbal communication is a MUST). It is for e-Commerce shop. Work volume is low. Daily volume 3-6 chat requests 3-6 calls 2-4 buyer emails / tickets: 2-4 inquiry emails: Work from Monday to Friday NZ business hours. Check business hours before applying. Quote according to the work volume. NOT HOURLY PLEASE. Becuase hourly does not work for this project. The requirement is to be online on the computer, however chat, calls emails are taking 2-3 hours total daily, the rest hours is required to be online in front of the computer. We will shortlist only candidates who do also other customer support freelance jobs
Skills: Zendesk Customer service Customer support Phone Support
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I am looking for an individual to help with a copywriting project for customer care. This would involve editing pre-written responses and help center articles to ensure the customer understands the resolution and feels the empathy of the response. The industry is tech and involves a Bluetooth product. The best person would have some customer service and tech experience.
Skills: Zendesk Complaint Management Customer service