Zendesk Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
iConsult Client Services Key requirements Provide 1st line customer support Zendesk Set up Provide call handling services for iConsult Software Ltd Onboarding of new iConsult users iConsult is a rapidly growing start up healthcare technology company, that now has the requirement to expand our virtual team to encompass Client Services and Sales functions. ... Reporting to the Founder, the iConsult Client Services Manager will need to fulfil the following requirements; Zendesk Set up Help us to use Zendesk to manage out support requirements Provide 1st line customer support Through (Channels TBC), the iConsult Client Services Manager will administer provide the iConsult Support Service Tech Helpdesk & 1st Line User Support Assistance with new user queries Live chat Provide call handling services for iConsult Software Ltd Inbound calling campaigns Outbound calling campaigns Answering services Onboarding of new iConsult users Setup of new iConsult user accounts Direction to online video and tutorials
Skills: Zendesk Customer service Helpdesk Inbound marketing
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
We are looking for long term cooperation Requirments Previouse experience in customer service knowledge of Zendesk is an advantage Great Communication skills in English Native Spanish Spoken in Latin America preferably Argentina Tech seavy Good with people
Skills: Zendesk
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
The ideal candidate has extensive knowledge of popular Shopify themes and has experience working in Zendesk or Freshdesk. We're willing to pay by the hour or by the project, depending on the preference of the developer. ... Technologies Needed: • HTML5 • CSS3 • Javascript • jQuery • Zendesk / Freshdesk knowledge Responsibilities: • Using Unordered lists for menus • Correct use of heading tags with page item hierarchy • Code structured and built for maximum search engine friendliness • Common web sense for when images should be used as backgrounds or not • Code that is built hierarchically and formats in correct precedence when the style sheets are disabled If you wish to see the design before placing your proposal, please message me.
Skills: Zendesk CSS3 Freshdesk HTML5
Fixed-Price - Intermediate ($$) - Est. Budget: $150 - Posted
We are seeking exeprienced designers with proven experience working within Zendesk. The project involves two steps: 1. Proving knowledge with Zendesk and ability to suggest plug-ins (or customizable HTML) in order to achieve Step 2: 2. ... Proving knowledge with Zendesk and ability to suggest plug-ins (or customizable HTML) in order to achieve Step 2: 2. Custom Landing ? Help page design for our Zendesk account.
Skills: Zendesk API Development HTML5 Web design
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We have an exciting opportunity for individual/team to join us to helping customers with their concerns and questions! For this position you will be responsible for providing exceptional customer service to our customers, vendors, and other stakeholders. We need someone who has excellent written English skills and know how to craft an effective email! PRIMARY RESPONSIBILITIES: 1. Exceeds our customer's expectations 2. Provide timely/speedy resolution to customer concerns 3. Connect with the customer instead of providing a "cookie cuter/robotic response" 4. Implement document changes 5. Escalate cases to next tier for support 6. Order processing in Amazon and our website We are looking for a fast, upbeat, professional, courteous, independent, and a multi-tasker that can handle a task without having to repeat ourselves about the same issue. For this position you need to be extremely organized as the emails can pile up and you need to have prioritizing skills and know which situation requires immediate attention. For this position you need to have flexible availability as our customers are all over the world and thus can email at any given hour. You have to have the capability to work as an independent employee and not rely on support for petty questions/concerns. As a potential employee you can rest assured that with working with us you can expect to have promotions and pay increases over time if your performance exceeds our expectations. Customers are our number one priority and if you manage to handle even the most difficult customers you can expect to see a bright future in our company! So what are you waiting for? If you feel that you are the individual/team that can takeover the customers heart through your email then apply for this position and prove to us! Thanks!
Skills: Zendesk Administrative Support Amazon Web Services chat support
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
Je recherche un(e) webdesigner/intégrateur capable de réaliser le design et l’intégration d’un centre d’aide Zendesk à partir d’un des templates de base, à savoir 6 types de pages (HP, page catégorie, page section, page article, page recherche, page formulaire) et leurs déclinaisons, en suivant wireframes et guidelines graphiques. ... Compétences requises : français (native or bilingual), zendesk, css, intégration, webdesign. Nous tenons à disposition les spécifications pour les candidats que nous aurons sélectionnés.
Skills: Zendesk CSS French HTML
Fixed-Price - Expert ($$$) - Est. Budget: $50,000 - Posted
Looking for an experienced back-end developer. IOT project with a disruptive online sale process. You will work with a team of interniational experts for this project in close relationship with CTO and architect. - Mandarin / Chinese - Magento, Nginx, Apache2 - PHP OOP Methodology and Strict Function Design Patterns - Experience with web security, PCI-DSS, and payment gateway APIs, - Rest, Oauth, XML, MySQL, PHP, HTML, CSS, zend, symphony - Javascript and jQuery with a side of AngularJS and NodeJS - unit testing - documentation with a rigorous mindset - Docker, agile, scrum, MVC - Magento Developer Certification - App development experience is a plus - 1-2 years of agency experience
Skills: Zendesk Agile software development AngularJS Apache CXF
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This person will help us respond to customer issues from our members and also from kids activities providers that we work with in the New York City area. About You: - Has extensive experience using ZenDesk for customer support including using templates - Fluent in english with strong written skills, including a positive, friendly style of writing since you will be representing a beloved brand for parents and children - Is fastidious, reliable, and organized - Experience with using Salesforce cases and templates is a plus, but not required - Experience with using Intercom is a plus, but not required Initial project estimations are based on a trial contract which will be renewed based on our need and your performance.
Skills: Zendesk Customer support Salesforce.com
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are seeking a Remote Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. You will need to handle email and telephone assistance to help our customers to use our product. This position is REMOTE, you will work from 8am to 1pm EST Time. You will need to use our own computer to connect on our support interface. We will provide you a VOIP phone. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services ​Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Knowledge of Google Drive and Help Desk software is a plus
Skills: Zendesk Customer service Customer support