Zendesk Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This person will help us respond to customer issues from our members and also from kids activities providers that we work with in the New York City area. About You: - Has extensive experience using ZenDesk for customer support including using templates - Fluent in english with strong written skills, including a positive, friendly style of writing since you will be representing a beloved brand for parents and children - Is fastidious, reliable, and organized - Experience with using Salesforce cases and templates is a plus, but not required - Experience with using Intercom is a plus, but not required Initial project estimations are based on a trial contract which will be renewed based on our need and your performance.
Skills: Zendesk Customer support Salesforce.com
Fixed-Price - Expert ($$$) - Est. Budget: $80 - Posted
Hi, Zendesk is migrating from web portal to help centre and we too need to make the move. Currently with Zendesk, we have 1 customer service email account where all emails come; they stay on server and all team members are able to see and reply to the emails via zendesk. ... Currently with Zendesk, we have 1 customer service email account where all emails come; they stay on server and all team members are able to see and reply to the emails via zendesk. ... Currently with Zendesk, we have 1 customer service email account where all emails come; they stay on server and all team members are able to see and reply to the emails via zendesk. The recipient receives the email as if its being sent by the customer service email account.
Skills: Zendesk CRM Email Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Clearing cache and cookies, downloading software and video players) • Weekly Customer Service reporting Efficiency in the following skills are mandatory: - Organized - Customer Relationship - Results orientated - Data entry - Positivity - Writing skills and experience You have outstanding skills using the following applications • Zendesk • Infusionsoft (we use Infusionsoft as our CRM, Ecommerce and some membership website functionality) • Clickbank (we use this as Ecommerce) • Wishlist Membership – (Membership) • Wordpress – (Blog) • PayPal – (Ecommerce) In your cover letter, include: - Your bid - Your qualifications and experience in a Customer Service Rep - Any other skills and experience you have that you think would be a bonus to us having you on board with our team.
Skills: Zendesk Administrative Support Call Handling chat support
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
Seeking : A Switched On, Responsible Team Player. Flexible Hours and Infinite Opportunity to Progress. This person will service our existing USA and Canadian Clients so preferably a central location would suit best. We will pay a fixed price for a max number of hours, over and above that, if required, will be paid separtely We are a rapidly expanding global vendor of cloud based software. We are seeking a team player to join our company as a software support and client relationship person. This is an excellent opportunity for you to join a great team and expand your skills within a flexible and forward thinking company. We are customer focused and uncompromising in ethical standards. This role will ensure that our clients are being maintained, nurtured and supported according to our company ethos. • Working from home is possible • There is the potential to move into other areas of the organisation Ideally, you will have: • Exceptional communication and time management skills; be able to multitask and work efficiently. • Relationship management skills to build sustainable relationships of trust through open and interactive communication • Strong presentation skills • Desire to proactively learn our system and new skills • General Microsoft Office skills and be familiar with web technologies and applications
Skills: Zendesk Customer support English Grammar English Punctuation
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
Are you: -Working from home -Independent -Looking for a full-time job -Able to write impeccable English -Wanting to upgrade your remote working skills -Willing to learn the ins-and-outs of our product? If so, we welcome your application! We are an e-commerce company that receives dozens of e-mail leads every day. Your job will be to respond to these leads by quoting the right prices, answering simple questions, and entering the customer information in our CRM database. You will also need to escalate emails to us when warranted. We are looking for somebody who can assume more responsibility as time goes on, with a commensurate pay increase. Please submit your application through Upwork and answer all questions. All payment and initial milestones will be processed through Upwork. This is a long-term commitment, so please apply only if you’re in it for the long haul. Thanks a lot! Mike
Skills: Zendesk Customer service Customer support Email Handling
Fixed-Price - Expert ($$$) - Est. Budget: $3,300 - Posted
I need ShippWrecked-e-liquid.com fixed on opencart site and then wholesale integrated with site and PayPal and it already has 1.3 thousand customer entries I just need new theme and integrate click and buy button and authorize.net aim with paylinedata.com and create product management system and inventory management system and add correct content and seo on site. Make site faster and look way better make sure the customer isn't board I want surveys to pop up have an age verification popup on landing page and I want site to upload fast and have proper sized images and menus and drop down menus and product search bars refined search. Different product categories, Flavors, sizes, batteries, kits, mods, mechanical mods, box mods, RDA 22 mm, RDA 25 mm, product tags and description and specification of device with watermarked and copyright all content and make sure that everything is secure. I want sitemap with all manufacturers and analytics webmaster tools good backlinks and social media shop pages for Twitter Facebook and have a button I can integrate coding and add anywhere so it pops up and takes you to site and allow people to login and create accounts and show most popular and be able to upload video reviews and videos of trick videos allow customers to place orders specific for size of bottle, strength of nicotine, ratio of vegetable glycerin to propylene glycol, cap color and type of cap wth GCC certificate that the wholesaler selling my juice can download. I would also like payed advertising on my page so people can pay to be displayed on our page and I would like this site to show recent or upcoming events and be able to have different shipping methods integrated by weight height size shape diameter and where it is going and the different cost for different countries for global shipping. I would like to integrate as many payment processes as possible and have contact page 24/7 customer support see who is on my site make sure packages provide us with label to print out and invoice with logo branded and a thank you letter as well as receipt copy emailed and reward points allow a copy of Flavors to be downloaded for purchase as menu so they can order for delivery or pickup and it sends them time of arrival or ticket number so they can place there order and then have it delivered shipped or pick it up and once we click on our site order is ready it sends them text and I want this site to be able to create mass email campaigns and run big promotions and display banners of our specials of the week and allow everyone to receive newsletter or subscription for coupon codes and have referral program which provides free things for every person he gets to purchase through our site I would like the site linked with all social media pages and local business pages as well as google maps and add our two new locations on google and integrate APIs and be able to upload videos and content of what is going on live or what is new or what event is coming up and when and a special URL which anyone on Facebook Twitter or Instagram can go to this page or click and buy there spot or preorder this device or this deal that we give out so many. Provide directions and mapquest on nearest shop of ours and contact page as well as about page and when we were established and a professional email and phone number for each location and where location is and link that to our Google business page for review and give them points for free juice and have clothing and apparel, apply for a job basically make it like Amazon but for our juice and we need our logo and trademark copyright certified because certified copyrighters create great seo content and keyword phrases and product tags and rich snippets and clearance items and return page and copy of photo ID and how they would wish to pay and how much we have of what and keep track of all of that and orders pending, processing, shipped, tracking number, link where they can track package and see there order history and how many points and what are new featured items or what's on sale and have change in currency depending on location and partnership agreements or investors. Just think of like coke cola, dominos, pizza huts, Amazon, all in one with everything for customer satisfaction and trial and error and making sure the site works way better then site now and higher conversion ratio and I want to see stats and most search words and pages and have Alexa ranking go up again and be #2 again. Also need like 2,000 items added.
Skills: Zendesk API Development 1ShoppingCart AngularJS API Development
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
The ideal customer support candidate will have experience working with ZenDesk, can manage and prioritize customer issues accordingly, has excellent follow-up skills, is kind, courteous, well spoken, and has excellent grammar skills.
Skills: Zendesk English English Grammar
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are seeking a Remote Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. You will need to handle email and telephone assistance to help our customers to use our product. This position is REMOTE, you will work from 9am to 2pm EST Time. You will need to use our own computer to connect on our support interface. We will provide you a VOIP phone. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services ​Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Knowledge of Google Drive and Help Desk software is a plus
Skills: Zendesk Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Need help with setting up Business Rules and Triggers for our Zendesk account. What I need: - Show (teach) me how to properly setup business rules and triggers ... It is important for us to make sure our customer experience with our support is great. - Advise me if Zendesk is the best option for us. Or, may be we should switch to a different service (like freshdesk.com) ... - Develop a long term relationship, so all future Zendesk setup needs can be done by you. You need to have sufficient experience in using and setting up Zendesk.
Skills: Zendesk Freshdesk