We are an ecommerce automation startup in Boston looking for a customer satisfaction expert. Our software connects ecommerce web sites with their vendors, manufacturers, warehouses and 3rd party fulfillment houses. Our customers are typically small to mid sized ecommerce site owners.
We're looking for a person to help respond to support requests, onboard/setup new customers, and pin point technical issues.
We need someone who is a available to work at least 10-20 hours per week during 9-5 EST. We require you to be US based and a native English speaker.
While working you'll be in constant contact with the Boston office so availability on Skype, email and Slack (IM) during that time is required.
Past experience with customer satisfaction, customer support or technical support are all a huge plus.
Goals and Responsibilities
- Provide courteous, efficient, and professional technical support to customers via email or phone
- Troubleshoot various technical difficulties in data...