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Zendesk Jobs

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Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a sailing company that sells daily tours and private charters. We have recently started to use Zendesk to manage our client contact, and are looking for someone to provide awesome customer support. We are looking for someone who is new to our business so they can see the questions that people ask on a day-to-day basis which we think of as "routine". (People write request tour descriptions, availability (we have this online), request routine information on private charter pricing, menu options, etc.) In addition to providing fanatical support, we are looking for some additional help in the beginning. In the beginning, the ideal person will work with us to write automated Zendesk responses/macros and curate a an internal knowledge-base (also in Zendesk, i.e. 'help centre'). On an on-going basis this person will help to 'manage' our Zendesk support group by providing our existing agents (3) with feedback and also keeping the dashboards tidy (properly filing tickets as...

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Course Hero provides a suite of digital educational resources that help millions of students learn as efficiently and effectively as possible. We are seeking a Community Moderator to work 15-30 hours per week. JOB DUTIES: - Resolve issues raised by tutors and customers (students). Work with Customer Support to assure quality customer experiences - Take appropriate action with tutors who commit violations of platform policies - Communicate with users to clarify policies and answer questions on platform processes - Analyze and manage the performance of tutors via internal tools SKILLS/EXPERIENCE: - Previous experience in customer service rep, forum moderation, online user community management, or quality assurance for a web-based product or service - Comfortable using independent judgment - Microsoft Excel - Ability to work 30-40 hours per week - Native English speakers are preferred, but other candidates with excellent English writing skills will be considered - Zendesk...

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking to hire a “Part Time” assistant to assist me with my web company based here in New York. This is a great opportunity for someone eager, willing, driven and ready to work. “Multi-Tasking” is a must for me. So if you cannot multi-task please do not apply for this job because you’ll be given lots to do. You must be prepared to handle the following: ***ZENDESK*** Phone Calls – Appointments – Live Chat Support – Skype Conversations – Inquiries/Quotes – Basic Marketing – Documentation – Please Note: You should be available by phone, email, skype. If you do not have any of the above or a microphone do not apply for this job. Requirements: Basic Marketing Knowledge – Must speak English clearly – Must have top notch writing skills – Must be available to work “some” weekends & nights – Must have great communication & phone skills – Must have a college degree - We will not be hiring any males for this job only “Females”. When applying please do not copy...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Thumbtack Philippines Support Manager Company Description: Thumbtack is one of San Francisco’s hottest startups and has more than $150M in funding from some of the world’s most respected investors. We are changing the way people find and book services in the U.S. – from handymen and electricians, to DJs and wedding photographers – you’ll find it all on Thumbtack. We are introducing hundreds of thousands of consumers to service professionals every month. In 2013 alone, our service professionals earned more than $100 million on Thumbtack. We're so excited for how much we are already helping these hardworking small businesses, and we're just getting started. With money in the bank, and a proven business model, our Customer Operations team is scaling fast. As a Support Manager, you’ll set the vision, direction, and culture of your team. You’ll coach and develop your team to improve performance and leadership ability, and drive team-wide efforts that improve the customer experience....

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
oDesk is looking for a top-notch customer service representative to join our team and provide help ticket support for our users. Ideal candidate will have a minimum of 2 years experience in Customer Service (with ticket system exposure), stellar verbal and written communication skills, and a drive to WOW customers! Multiple shifts and hours are available, part time and full time. Days and hours will be discussed during the interview process. Additional qualifications/ requirements include: - Minimum score of 5 on English Vocabulary Skills Test and Customer Service Test - Personal computer with anti-virus software - Reliable, high-speed internet connection Looking forward to hearing from you!