Zendesk Jobs

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Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
We are an electronic faxing service provider looking to improve our support operations using Zendesk. We are seeking someone who is experienced in configuring Zendesk from scratch to help with our Zendesk implementation. ... We are seeking someone who is experienced in configuring Zendesk from scratch to help with our Zendesk implementation. We currently use Jira for both helpdesk and technical tickets. ... However, the idea is to move all sales and customer support based tickets to Zendesk. The goal is to simplify our communications with customers by automating ticket creation (email auto-generaton) and keeping everything organized.
Skills: Zendesk Atlassian JIRA mailchimp
Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
Attention: Please pay attention - we are looking for support worker who have New Zealand Australian accent - any of this. Strong customer support with selling skills (advanced verbal communication is a MUST). It is for e-Commerce shop. Work volume is low. Daily volume: 4-7 chat requests 4-7 calls 4-7 buyer emails / tickets: 3-5 inquiry emails: Work from Monday to Friday NZ business hours. Check business hours before applying. Quote according to the work volume. NOT HOURLY PLEASE. Becuase hourly does not work for this project. The requirement is to be online on the computer, however chat, calls emails are taking 3-4 hours total daily, the rest hours is required to be online in front of the computer. We will shortlist only candidates who do also other customer support freelance jobs.
Skills: Zendesk Customer service Customer support Phone Support
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
Looking for someone who is an expert in using Zendesk and Zopim. You will need to be able to create, implement, and analyze the data Zendesk and Zopim. ... We will request an interview with you in order to talk about our plans for Zendesk and Zopim. If you are not an expert, please do not apply.
Skills: Zendesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for someone who can manage the customer support branch of my e-commerce business via ZenDesk. You will be performing basic customer support tasks such as responding to customer emails, order updates, general inquiries, etc.
Skills: Zendesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job Overview: ------------- With fast growth comes more support tickets! We use ZenDesk for our support platform, and we need help to quickly triage and help out customers with their issues. ... Qualifications we are looking for: ---------------------------------- * Excellent written English * Flawless grammar and punctuation usage * Experience in a support role * Ability to follow guidelines for Badger Maps support (you will be supplied with clear examples and guidelines) * Fast and accurate typing skills * Ability to quickly learn and understand a new piece of software, along with all of its little quirks * Great troubleshooting ability, and to quickly understand the question a customer is trying to ask * Prior experience using ZenDesk is a big plus * Prior experience working for a SaaS (software as a service) company is a huge, HUGE plus * Ability to work full time * Positive and open to constructive criticism * Owns fully functioning computer with webcam and very stable internet connection * Good character (follows company policies, embodies our values, honest, team player, etc
Skills: Zendesk Customer service Customer support Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
That person will need to answer customer's emails, chat and online phone calls with inquiries for telecommunication product using Zendesk web-based application and Zopim online chat. A good knowledge of Zendesk platform and Zopim is required and also a good experience in customer service procedures.
Skills: Zendesk chat support Customer service Customer support