Zendesk Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
iConsult Client Services Key requirements Provide 1st line customer support Zendesk Set up Provide call handling services for iConsult Software Ltd Onboarding of new iConsult users iConsult is a rapidly growing start up healthcare technology company, that now has the requirement to expand our virtual team to encompass Client Services and Sales functions. ... Reporting to the Founder, the iConsult Client Services Manager will need to fulfil the following requirements; Zendesk Set up Help us to use Zendesk to manage out support requirements Provide 1st line customer support Through (Channels TBC), the iConsult Client Services Manager will administer provide the iConsult Support Service Tech Helpdesk & 1st Line User Support Assistance with new user queries Live chat Provide call handling services for iConsult Software Ltd Inbound calling campaigns Outbound calling campaigns Answering services Onboarding of new iConsult users Setup of new iConsult user accounts Direction to online video and tutorials
Skills: Zendesk Customer service Helpdesk Inbound marketing
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
We are looking for long term cooperation Requirments Previouse experience in customer service knowledge of Zendesk is an advantage Great Communication skills in English Native Spanish Spoken in Latin America preferably Argentina Tech seavy Good with people
Skills: Zendesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We have an exciting opportunity for individual/team to join us to helping customers with their concerns and questions! For this position you will be responsible for providing exceptional customer service to our customers, vendors, and other stakeholders. We need someone who has excellent written English skills and know how to craft an effective email! PRIMARY RESPONSIBILITIES: 1. Exceeds our customer's expectations 2. Provide timely/speedy resolution to customer concerns 3. Connect with the customer instead of providing a "cookie cuter/robotic response" 4. Implement document changes 5. Escalate cases to next tier for support 6. Order processing in Amazon and our website We are looking for a fast, upbeat, professional, courteous, independent, and a multi-tasker that can handle a task without having to repeat ourselves about the same issue. For this position you need to be extremely organized as the emails can pile up and you need to have prioritizing skills and know which situation requires immediate attention. For this position you need to have flexible availability as our customers are all over the world and thus can email at any given hour. You have to have the capability to work as an independent employee and not rely on support for petty questions/concerns. As a potential employee you can rest assured that with working with us you can expect to have promotions and pay increases over time if your performance exceeds our expectations. Customers are our number one priority and if you manage to handle even the most difficult customers you can expect to see a bright future in our company! So what are you waiting for? If you feel that you are the individual/team that can takeover the customers heart through your email then apply for this position and prove to us! Thanks!
Skills: Zendesk Administrative Support Amazon Web Services chat support
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are seeking a Remote Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. You will need to handle email and telephone assistance to help our customers to use our product. This position is REMOTE, you will work from 8am to 1pm EST Time. You will need to use our own computer to connect on our support interface. We will provide you a VOIP phone. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services ​Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Knowledge of Google Drive and Help Desk software is a plus
Skills: Zendesk Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
We are an electronic faxing service provider looking to improve our support operations using Zendesk. We are seeking someone who is experienced in configuring Zendesk from scratch to help with our Zendesk implementation. ... We are seeking someone who is experienced in configuring Zendesk from scratch to help with our Zendesk implementation. We currently use Jira for both helpdesk and technical tickets. ... However, the idea is to move all sales and customer support based tickets to Zendesk. The goal is to simplify our communications with customers by automating ticket creation (email auto-generaton) and keeping everything organized.
Skills: Zendesk Atlassian JIRA mailchimp
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
Looking for someone who is an expert in using Zendesk and Zopim. You will need to be able to create, implement, and analyze the data Zendesk and Zopim. ... We will request an interview with you in order to talk about our plans for Zendesk and Zopim. If you are not an expert, please do not apply.
Skills: Zendesk