Zendesk Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for bilingual Chinese support agents, or “Happiness Officers”. We are growing fast. We're looking for people who can get things done, communicate well, and ask questions when they're unsure. That last part is important-- be able to learn fast but also say "if I had to guess, I would say..." Your Role You'll also translate our product to Chinese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations. This is a email-driven customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas! You'll reference our support site, ask questions, and explain step-by-step. You'll answer questions about setting up their own url, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more. Requirements: - Great Chinese and English communication skills, both written and oral - Should love making customers happy! - Should have ability to assess each customer’s issues - Knows how to deal with difficult customers/clients - Is a logical thinker - Has good analytical and problem solving skills - Has good interpersonal and customer care skills - Has good accurate records keeping - Must be a good team player - Can work with minimal supervision - Knowledge on Domains, SEO and Analytics is a plus! APPLICATION PROCESS > Interview follows successful application. > Paid trial/training follows successful interview. > Starting part-time, with move towards full-time. > Hours are set on agreement and will have some focus on the GMT+8 timezone If you're interested, fill out the form from this page: http://be-awesome.strikingly.com/
Skills: Zendesk chat support Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $400 - Posted
Skills that would be helpful, ability to edit logo’s and resize to fit needs; basic skills/understanding of HTML; We will also be having you respond to zendesk tickets in a timely manner (Customer Service), be familiar with wordpress and be able to answer questions and login to wp admins to resolve quick issues. ... Be able to create macros, triggers, automations and/or auto replies based on FAQs. Zendesk is our main resource for support we need you to add new Q and As to the FAQ Page we have created.
Skills: Zendesk CPanel Website Development WordPress
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Needed a virtual customer service agent to handle inquiries on water sports product lines. Must have knowledge on water sports and how to choose product based on individual physique and expected experience with products. Product lines: surfing, kitesurfing, SUP, bikes, skateboards, diving... and other products along these sports.
Skills: Zendesk Customer service Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for bilingual Japanese support agents, or “Happiness Officers”. We are growing fast. We're looking for people who can get things done, communicate well, and ask questions when they're unsure. That last part is important-- be able to learn fast but also say "if I had to guess, I would say..." Your Role You'll also translate our product to Japanese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations. This is a email-driven customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas! You'll reference our support site, ask questions, and explain step-by-step. You'll answer questions about setting up their own url, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more. Requirements: - Great Japanese and English communication skills, both written and oral - Should love making customers happy! - Should have ability to assess each customer’s issues - Knows how to deal with difficult customers/clients - Is a logical thinker - Has good analytical and problem solving skills - Has good interpersonal and customer care skills - Has good accurate records keeping - Must be a good team player - Can work with minimal supervision - Knowledge on Domains, SEO and Analytics is a plus! APPLICATION PROCESS > Interview follows successful application. > Paid trial/training follows successful interview. > Starting part-time, with move towards full-time. > Hours are set on agreement and will have some focus on the GMT+8 timezone If you're interested, fill out the form from this page: http://be-awesome.strikingly.com/
Skills: Zendesk chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
COMPANY AND PRODUCT ONE UP is a web startup with offices in San Francisco, CA and Paris, France and freelancers working around the world. Our application is a tool that empowers small businesses to grow and succeed. This all-in-one business management suite runs in a web browser and on Android and iOS devices. Our feature set spans: Bank Automation, Sales, CRM, Expense Tracking, Tasks and Project management, Purchasing, Accounting, and Inventory. Currently ONE UP is available in English, French, and Chinese. We have users in over 80 countries worldwide. We offer 1-on-1 success directly from a chat box directly inside the application and we also accept requests either through email or through a form on our support website. JOB DESCRIPTION The selected candidate will work full-time as an agent of the ONE UP 1-on-1 Support Level I team to provide end-user support for users of our web application worldwide. Working through a web browser, the you will respond immediately to new chat support requests. Requests submitted by email or web form will appear as tickets in our 1-on-1 Support tool. You will be responsible for responding to these tickets according to our SLA. Occasionally you may be required to do Skype or phone calls to aid in customer success. For tickets generated from conversation, you will need to set tags on them for the purpose of categorizing them and marking them as candidates for inclusion in our Knowledge Base. If the app seems to exhibit unexpected behavior, you will be responsible for testing and trying to re-produce the case. If a defect is found, you will report the bug, and once it is fixed, to test your reported bugs and notifying end users that they are fixed. REQUIREMENTS Experienced application support technician with relevant work experience of 1-2 years. Motivated as an independent worker with remote management. Able to work in U.S. time zone English as native language or Advanced / Proficient in Business-level English (Knowledge of 2nd or 3rd language is preferable, particularly French or Spanish) Passion for delivering fast, friendly, top-quality care to the end user. Remarkable communicator who is able to explain things clearly and professionally in verbal discussion, chat discussion, email form, and written form. Meticulous organizational skills to ensure every request is responded to in a timely manner and that action is taken to resolve every issue. Proven analytical skills with the ability to evaluate issues through client communication and self-investigation. The candidate must be proficient with the Web and have knowledge and experience with: business management, support ticketing system, Skype, and Microsoft Office. Experience with similar applications is a huge plus. The candidate does not need to have knowledge of databases, programming, server operating systems, etc. Motivated to excel in his/her role and open to career development. LOCATION This is a web-based position, availability needed during U.S. business hours
Skills: Zendesk Business Management Google Apps Google Docs
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
Customer Service Representative Make your work and passion one in the same. Based in beautiful Austin, Texas, FloSports is a fast growing media company seeking to hire a full-time Customer Service Representative on our Operations team. FloSports' Customer Service Representative will need to understand all facets of the premium product and its offerings so that World Class customer service is provided to our subscribers. We are a sports company and want our representatives to be passionate about what they do and what we serve to the marketplace (live event streaming of sports events). The ability to understand our members' needs and solve their problems will be instrumental to this position. As such, the ideal candidate will be creative and possess strong relationship management and communication skills. Most importantly, you should be passionate about sports! ESSENTIAL DUTIES & RESPONSIBILITIES​ Attract potential customers by answering product and service questions; suggesting information about other products and services. Open customer accounts by recording account information. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintain financial accounts by processing customer adjustments. Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed. KNOWLEDGE, SKILLS & ABILITIES Exceptionally strong communication skills to effectively communicate with our premium members and fans. Availability to work weekends - This position will require significant commitment during weekends for our live streaming events.
Skills: Zendesk Customer service Google Docs