Zendesk Jobs

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Fixed-Price - Expert ($$$) - Est. Budget: $700 - Posted
Ademas tenes que garantizar que el tiempo promedio de respuesta sea menor a 24hs. La satisfaccion medida con Zendesk (https://www.zendesk.com/benchmark-your-support/) tiene que dar +92%. ... Experiencias Opcionales que Suman: * si usaste zendesk antes * si lideraste un equipo de soporte antes * si trabajas eficazmente en equipo * si estas acostumbrad@ a trabajar online Horarios de Trabajo y Modalidad de Contratación 4 Horas Diarias de L a V (flexitime) Tenes que estar en reuniones semanales si o si.
Skills: Zendesk Call Center Management chat support Customer service
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
Our company is travel company.We need travel booking app similar hyper app.This is a big project so we need longterm freelancer.Our company has same business structure with hyper.Here is testing doc,if you dont want testing,please dont bid.We will share detailed with a right freelancer.
Skills: Zendesk Swift
Fixed Price Budget - Intermediate ($$) - $200 to $300 - Posted
Zendesk integration for eBay Hello thanks for reading my post. I want to start using Zendesk for eBay customer support. ... I set zendesk's support email for eBay's sender email but still I can not send email from zendesk to ebay customer. ... I do not want to use 3rd party software like "Channel Reply" . I want to integrate zendesk and eBay directly. I also want you to help us to initial setup, and optimization email, SNS in Zendesk << condition >> -NO use 3rd party software between zendesk and eBay -Navigate me with Skype or Teamviewer if its complicated setting.
Skills: Zendesk API Development
Fixed-Price - Intermediate ($$) - Est. Budget: $700 - Posted
HOW YOU WILL SPEND YOUR TIME: Will serve as the front line, on-call resource for all customers via email and live chat Can quickly and thoroughly solve problems for customers any time bookings and experiences don't go 100% as planned Are open to a flexible schedule Are ready to know our salon partners and technology inside and out in order to help customers meet their particular needs Will work with our leadership team to develop initiatives that improve the customer experience Are excited to provide thoughtful, strategic insight regarding customer needs to our product, marketing and technology teams YOU ARE: Fluent in English with impeccable grammar A great writer and communicator Calm under pressure Experienced with Zendesk a plus but not required Excited about working in a fast-paced environment that requires adaptation, meeting ambitious deadlines and balancing competing priorities.
Skills: Zendesk Customer support Email Etiquette Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Responsibilities of the Role: -Respond timely to customer concerns via Zendesk -Provide a pleasant, calm atmosphere while providing an efficient solution to customers -Be accountable for your actions, what and how you communicate -Remain professional in all circumstances leaving a great impression with all of our customers -U.S. based hours Required Experience and Skills: -Two years of customer service preferred -Fluent English communication (speaking and writing) skills -Type 45 WPM, email correspondence, etc.
  • Number of freelancers needed: 2
Skills: Zendesk Customer service Customer support Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are looking for bilingual Spanish support agents, or “Happiness Officers”. We are growing fast. We're looking for people who can get things done, communicate well, and ask questions when they're unsure. That last part is important-- be able to learn fast but also say "if I had to guess, I would say..." Your Role You'll also translate our product to Spanish. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations. This is a email-driven customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas! You'll reference our support site, ask questions, and explain step-by-step. You'll answer questions about setting up their own url, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more. Requirements: - Great Spanish and English communication skills, both written and oral - Should love making customers happy! - Should have ability to assess each customer’s issues - Knows how to deal with difficult customers/clients - Is a logical thinker - Has good analytical and problem solving skills - Has good interpersonal and customer care skills - Has good accurate records keeping - Must be a good team player - Can work with minimal supervision - Knowledge on Domains, SEO and Analytics is a plus! APPLICATION PROCESS > Interview follows successful application. > Paid trial/training follows successful interview. > Starting part-time, with move towards full-time. > Hours are set on agreement and will have some focus on the GMT+8 timezone If you're interested, fill out the form from this page: http://beawesome.happinessofficers.com/
Skills: Zendesk chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Responsibilities of the Role: -Respond timely to customer concerns via Zendesk -Provide a pleasant, calm atmosphere while providing an efficient solution to customers -Be accountable for your actions, what and how you communicate -Remain professional in all circumstances leaving a great impression with all of our customers Required Experience and Skills: -Two years of customer service preferred -Fluent English communication (speaking and writing) skills -Type 45 WPM, email correspondence, etc.
  • Number of freelancers needed: 2
Skills: Zendesk Customer service Customer support Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are the world’s leading eyewear e-retailer currently seeking a home-based Customer Service Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions. Main Job Tasks and Responsibilities (includes, but not limited to): • Work with customers daily via email, phone and live chat. • Handle retail customer service inquiries for the English speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc. • Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales. • Response to minimum 100 e-mails equivalent per day. The Successful Applicant: • Fluency in verbal and written English; additional language is an advantage • Excellent time management and documentation skills • Customer service experience preferred • Availability for flexible work hours (weekends and/or evening) minimum 30 hours per week • High speed stable internet connection • Minimum 6-month commitment
  • Number of freelancers needed: 6
Skills: Zendesk Call Handling chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I own a business where customers use text messages to order food from stadiums and restaurants. I need a team of chat specialists who can work through a web tool to chat with these customers about what it is they are ordering and build an e-commerce cart based off each restaurant's menu. The team's ultimate goal is to take the "unstructured" text that comes in from customers and use it to build a final order that can be billed and sent to the restaurant's kitchen for fulfillment and delivery. This team needs to be fluent in their English language skills. They also need to be able to work very quickly as each e-commerce order will need to be built in less than 1 minute. Fast typing skills are a must as well here. In general good computer skills and the ability to work within a web-based tool. I say "team" because I will need the ability to schedule people to work certain days/times (dependent upon U.S time zones as well) and some days may be heavier than others. I can work with individual people as well but it would be easier if I could work with a company that could scale in and out depending upon expected volume per day. I may also have this group answer phones for our support phone # too so their English speaking language skills must be great as well.
Skills: Zendesk Administrative Support chat support Computer Skills