Junior Talent Relations Representative (Hourly Temp)
Teespring‘s commerce platform empowers anyone to design and sell high-quality products that people love. Our mission is to remove the barriers between great ideas and bringing them to market. Teespring -- backed by $56M in venture capital funding from Andreessen Horowitz, Khosla Ventures, and Y Combinator -- powers all aspects of bringing merchandise to life from production and manufacturing to supply chain, logistics, and customer service. By unlocking commerce for everyone, Teespring is creating new opportunities for entrepreneurs, musicians, influencers, nonprofit organizations, and anyone who rallies communities around particular causes or specific passions. Teespring has shipped over 16 million products to more than 180 countries and 1 in 50 people in the US has purchased a Teespring product!
Teespring is quickly becoming a leader in the talent merchandise space. Top tier talent has found that Teespring is the most powerful and engaging way to sell their merchandise online. There’s no upfront cost and it’s easy and fast to launch products because Teespring moves at the speed of social media. Over a thousand artists and digital talent -- including some of the most known talent in the world like Beyonce, Blake Shelton, Justin Timberlake, Martin Garrix, and The Rolling Stones -- leverage Teespring’s innovative social commerce platform directly and through our unique industry partnerships.
You will be responsible for formalizing, executing, and reporting on tentpole programs and campaigns for top tier talent on Teespring’s platform. You will report to the Head of Music & Entertainment. You’re not afraid to get your hands dirty, but you also maintain a clear understanding of the program’s overall success objectives, metrics, and key results. You will tightly align the goals of the talent -- ease of use, maximizing revenue, and delivering the best experience and physical products to their fans -- and the goals of the talent division at Teespring. You will assist in ensuring that each program and campaign meets or exceeds the clients’ needs, satisfies the end customer, and reflects properly on our brand.
Formalize, execute, and report on talent campaigns.
Gain a fluent understanding of the Teespring offering -- platform, services, and physical product creation -- to help execute digital talent campaigns. Help with campaign set-up, overseeing the launch, and suggest effective marketing. Ensure that the launch process is easy, fast, and frictionless for the talent. Offer post-campaign analysis and insights to the talent to help improve future performance.
Plan and communicate with all stakeholders.
Communicate with talent regarding upcoming activity, understand Teespring’s related capabilities, and execute an appropriate campaign in response, including obtaining clear definition of objectives, internal and external communication of campaign and steps necessary to execute, identification of roles and responsibilities for included tasks, execution and monitoring of campaign, closure of campaign, including analytic reporting and assembly of post-campaign review documents for client and representatives, handling of customer service for campaign, embodiment of fan ambassador within the company and online, championing the customer experience, and liaising with your UK counterpart to make sure customer experience/response remains consistent across the global talent brand.
Execute for all types of talent.
Employ tiered offerings and communication processes, with an eye toward scalability, that will cater to the needs of a wide swath of talent. Use tact when determining what level of support to offer, depending on the talent size. Know when to wear your client manager hat (one to one) and when to wear your community manager hat (one to many). Execute against the long-term goal of empowering hundreds of thousands of artists and creators to leverage Teespring to create and sell products their fans love.
YOUR EXPERIENCE INCLUDES:
Understanding of social media
Experience in settings that require critical thinking, problem solving, and analysis
Ability to stay cool under pressure, manage multiple projects and tasks in a fast-paced environment with a granular attention to detail
Creative thinking with proven ability to design, communicate and bring compelling products and initiatives to market
Ability to focus and follow through on priorities to deliver quality results
Bachelor's degree or higher