Call Handling Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a full time to join our growing team who: 1. Is available for 8 hours per day. Is able to handle constant calls and retain customers at a level of over 80% 2. Must be able to multi-task and notate important information 3. Has worked in a customer service setting or a similar customer-satisfaction job. 4. Has a solid command of the English language. 5. Must have a computer and a quiet working environment. 6. Internet wire connection of 2mb or more. (No wireless or a Data card can be used) You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at www.speedtest.net 7. Headset: This is to ensure proper phone behavior and call quality. 8. Must be able to work Australian Eastern Standard time from 10am - 5pm Candidates who have had experience from the following companies are preferred: JustFab Group - Fabletics, Shoe Dazzle, Just Fab, F2 The Honest Company Adore Me How to apply To apply, please respond with the following: 1. Your customer service experience and why you have excelled in past roles 2. Your speed test from www.speedtest.net 3. We are an e-Commerce fashion company based in Australia that deals with fast fashion and your core responsibility is to make sure that our customers are retained in our subscription program. 4. Please attach your Skype ID when proposing thanks.
Skills: Call Handling Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Please read the job post and follow its instructions carefully. Canned proposals and applications with missing information required will be ignored. We need a few people to join our customer support team. No sales, no appointment setting or lead generation required. All inbound calls chats and emails. This is a long term opportunity which will pay at $4 - $5 per hour full time plus a yearly raise. with Sats and Suns day offs. Paid on the job training lasts for 1 month which we'd compensate for $3/hr 40 hours per week to start. Once you pass the month's training, you will be bumped to $4/hr full time 40 hours. Once certified to be someone who can service all our companies' customer support needs, you will be bumped to the normal rate of $5/hr with 40 hours a week. The certification period could take less than 30 days, this would solely depend on how fast you learn. Job Requirements: Great communication skills. Fluency in written and spoken American English. Has at least 1 hour billed on UpWork. Has atleast a core i3 pc with 4 gb of ram. Has DSL with atleast 3 mbps connetion, and a backup internet connection. Has no other working commitments. Willing to work on the EST/PST office hours shifts, shifting schedules, US and Philippine holidays. Willing to learn new things and acquire new skills. Having Business Fundrasing/Crowdfunding knowledge is a plus. (e.g. kickstarter, indigogo, fundable, etc) Having a Commerce related course/ work experience is a plus. (Management, Accounting, etc) Having site builder experience is a plus. (e.g. wix, wordpress, launchrock, etc.) How to apply (these are the requirements for your application): * Please start your cover letter with: Hi Brian, How do we make the potato fly? and then answer it to your best knowledge. * Create and attach a voice recording telling me about your self and why we should hire you in relevance to this job post. * Provide the link of your updated Resume/CV via Google docs. * Include your Skype ID. * Include your email address. * Include two personal phone numbers. I will start the interview process as early as tomorrow September 28, 2016 and will pool candidates for a final interview with one of our Founders by the first and/or second week of October. Once chosen, you will start working either on October 10 or later on the same week. Thanks, Brian
Skills: Call Handling chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are seeking competent Customer Service Agents who can actually provide a standard online service to our clients and customers within specific regions. Your responsibilities: - Respond to customer trade requests and inquiries via chat, and email in an efficient and effective manner - Explains services, options and related charges clearly and concisely - Asks appropriate questions and gather information to determine customer needs - Contributes to team effort by accomplishing related results as needed. - Maintains electronic wallets by processing customer adjustments - Maintains assigned customer records by updating their information - Recommends potential services to management by collecting customer "buy" information and analyzing customer needs Skills and Qualifications: - Customer Service - Data Entry Skills - Problem Solving - Market Knowledge - Documentation Skills - Attentiveness to task - Analyzing Information - Multi-tasking Communication: Phone, Email, Chat and Database Responses
Skills: Call Handling Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Customer Service Representative with PERFECT English and a neutral accent. Again, this person must have an excellent grasp of the English language as they will be dealing with customers in the United States and Canada. This person will be working a minimum of 30 hours per week (6+ hours per day). The scheduled hours will be between 8AM to 5PM Central Standard Time (UTC−06:00), with a 1 hour break midway through the shift. Reports to: Managing Director Date: Starts Immediately JOB SUMMARY: Interact with customers, provide information, resolve problems, and perform general office duties. ESSENTIAL FUNCTIONS: 1. Receives customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person. 2. Maintains and updates company customer database. 3. Provides quotations to customers and takes orders. Checks and enters each order into the computer. 4. Manages the logistics process, controls freight cost, coordinates with vendors to ensure on-time shipment. 5. Tracks and manages orders throughout the fulfillment process, keeping customers updated on any changes from their original shipment date. 6. Resolves customer questions related to orders. 7. Enters samples and product literature requests for customer, as required. 8. Has knowledge of product line, prices, delivery time, and similar data, as required. 9. Listens to customer complaints, responds with patience, empathy and professionalism and acts as a problem solver for the customer. 10. Provides accounts receivable and accounts payable support, managing payments coming in and out of the company. 11. Manages files, enters data and performs other office duties. 12. Makes outgoing telephone calls to the customer on behalf of the company to follow up on recent orders, to ask about payment of invoices and to follow up on recent quotations. 13. Sends emails on behalf of sales people, as requested. 14. Performs other duties as assigned by supervisor. EXPERIENCE AND BACKGROUND: One (1) year's experience working in an office environment. Experience using office software including email. Pleasant telephone voice and professional manner. EDUCATION: College Degree or Associates Degree EQUIPMENT: This person must have a VERY RELIABLE high speed internet connection and a quiet work environment. --- Skills: sales, english
Skills: Call Handling Administrative Support chat support Customer service
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Will *Enter admission and billing data for clients and payroll information for employees into the computer system, and forward documentation to the appropriate processing center. *Maintain client/employee records, and distribute copies of compliance documentation to appropriate branch staff based on Company approved standardized paper flow. *Ensure all client and employee files are current and complete, interface with administrative staff to gather deficient or inaccurate documents, and notify the manager when employees do not respond to requests for needed documentation and any other related data entry tasks as it may be assigned by the supervisor.
Skills: Call Handling Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for a customer service agent, fluent in both English and French. French is more important than English as you will serve our French Canadian customers. Tasks involve: 1) Answer calls in French, some few in English 2) Answer emails in French 3) Assist us with accounts receivable in French: ( calls our customers and ask for pending payments) 4) Help with translating products descriptions and website content from English to French 5)Help us translating our monthly newsletter from English to French. To start immediately 3 hours a day: 9 am to 12 EST, long term Thank you
Skills: Call Handling Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Description We are looking for a native Japanese who expericed in customer service.This is a job to practice and do role play with Chinese CSR Candidate to help them improve their Japanese and Customer Service skill. Requirement 1.Must be native Japanese speaker. 2.Experienced in Customer service 3.Have a passion for teaching and helping people. 4.Have a good Internet connection, computer and microphone. If you are interested please apply with your details and I will get back to u as soon as possible.Selected candidates will be required a short Skype interview.
Skills: Call Handling Customer service Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Name: Title: Satisfaction Specialist Reports to: Maxence Roy, CEO Based at: Remote (North America Time Zone) Role Purpose As our Satisfaction Specialist, your main responsibility is to increase our Net Promoter Score (NPS) over 30+. (Click here to read more about the NPS : https://www.netpromoter.com/know/). You are also responsible for increasing our sales, by taking orders by telephone and calling our clients to see if they need anything else we can help with. Key Responsibilities & Accountabilities - Be available to answer calls during business hours (10AM - 3PM EST, Mon-Fri, 25h/week total ). - Call every new customer to answer questions, solve their problems and offer additional help. If they don’t answer, leave a message to let them know they can call us back or find the information on our website. - Call every customer that wants to cancel or get a refund, get to really understand the issue that they are facing, and document everything to help us improve in the future. Try to offer him to stay for an additional amount of time. - Become expert at using our Client Management Softwares and our Helpdesk software. Handle Refunds, Membership Cancellations, New Orders and Other Requests. - Systemize and document procedures on how to use our Customer Relationship Management Softwares (Ontraport, Active Campaign, MemberMouse), our Helpdesk Software (Freshdesk). - Write an answer to every question that’s been asked more than 2 times, and post it in our help center. - Document every complaint that we receive about our product, marketing and billing so that our other teams can work effectively on the most pressing issues. - Meet Weekly with the CEO to discuss challenges and progress. Key Performance Indicators 1. Net Promoter Score 2. % of clients upgraded to our club membership 3. Average duration of club membership (In Months) 4. Average time to first response to support ticket 5. Customer satisfaction rating from solved support tickets Personal Characteristics 1. Bilingual in French and English 2. Interest in health and fitness 3. Good listener 4. Enthusiastic 5. Assertive 6. Organized
Skills: Call Handling chat support Customer service Customer support
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
We are looking for a cold calling, sales superstar. Commission hungry. Will be 1st sales and will earn equity. Easy sale. Hiring because don't have enough time to follow up on all of our leads. Our product can be sold to all levels of sports teams leagues and individuals and we have 50% commission share with affiliate programs to implemented. Sales average from $100-$25000. A team of two would be ideal to work together to stay motived. Searching for founding members 4 and 5. This is not an hourly position this is a commission and equity based position for someone who loves sports.
Skills: Call Handling Appointment Setting B2B Marketing Cold calling