Chat Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Needed Number of contractor(s): 3 Hi! Here’s a video from me! See the rest of our team here: XL Broadband’s primary objective is to ensure that our customers experience the highest quality of Internet Services and support. This includes unmatched reliability, fast speeds and great customer service. We want to make sure that our customers are always happy with their Internet Services and we look forward to helping new customers by introducing them to our Internet solutions. As we are expanding our network, we are in search for a very competitive customer support staff. to join our tech ops team. H/she will have to be specialized in many of the areas specified below; the responsibilities are (but definitely not limited to): - Answer all ring central calls, texts and troubleshoot for customer - Handle all tower coverages - Create and enter field schedule into google calendar - Follow up with scheduled installations to confirm - Assist Field Technicians remotely - Update AP's in billing system - Send video links to customers for troubleshooting - Online research of other ISP's - Searching for interesting articles to forward to our social media manager - Implementing customer follow up program (survey, calls, etc.) - Assist on creating new videos to assist in troubleshooting - Entering customer information into CSR - Assisting with whitepapers for training and onboarding - Recording video with ScreenCast during training - Other tasks as assigned related to the job Job Location: Remote Timings: US Business Hours between 8:00am to 9:00pm EST Shifts: 2 Shift hours: 8:00am to 3:00pm CST and 2:00pm to 9:00pm EST Paid Phone System, provided **When sending your proposal, please be sure to follow the instructions as shown in my video.We will require you to fill out a Career History Form in order for us to check your references and make sure your goals line up with ours.Please start your salutation with, “Hi XL Broadband”.
  • Number of freelancers needed: 3
Skills: chat support Email Technical Support Phone Support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for someone to handle our customer service representative duties which includes retail, sales, refunds, returns, replacements, etc. The freelancer should be well experienced with Excel, able to multi-task, and handle a medium to large workload. Please submit your resume and provide us with previous work experience. Any preformed responses will be ignored and deleted. Thank you!
Skills: chat support Call Handling Customer Information Control System (CICS) Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for a Marketing VA/support rep for a Saas startup. Company name is NinjaOutreach, you can check the website to know more about what we do. ( It is important that you already have a customer support background (preferrably, email and chat) BEFORE you even apply. Requirements: 1. Ability to work 40 hours. It doesn't have to be right off the bat but eventually yes. If you already have an existing full-time job, please do not apply. 2. Fast learner and takes initiatives to learn 3. Good attitude 4. Stable internet connection 5. Customer support experience is a must 6. Written English has to be excellent (conversational). A familiarity with: - Customer Support - Marketing / SEO - Tools, a BIG plus but not required (googledocs, Intercom, trello, glip) Tasks includes but not limited to the following: 1. Customer support via email, chat, and Intercom. 2. Marketing related task a. content curation b. lead generation c. email outreach d. wordpress e. etc 3. VA tasks a. updating helpdesk document b. quora marketing c. twitter marketing To be considered for this job, please email me the following: 1. Your cover letter, tell me something about yourself and why you should be considered for this job. 2. Note: Use "ElanceOdeskFreelancers" to begin your cover-letter when you contact me. If you are a good fit, we'll set up a time for an interview and a couple of tests.
  • Number of freelancers needed: 2
Skills: chat support Customer service Email Handling Lead generation
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
Need someone who can attend noon - 8 pm IST , Monday - Friday on providing technical support via live chat. Answering technical how-to questions and also pro-actively engaging with users to see if they need help. product is an online subscription software product. Will provide some basic web-ex training on how the product works so he/she is well positioned for this tasks. Must be fluent in english, chat software will be mylivechat as it is already integrated into our product offering
Skills: chat support Email Technical Support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Primary Responsibilities: - Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial - Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member - Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
Skills: chat support Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Currently seeking Full-Time/Part-Time work from home professionals to join our dynamic team! MUST live in the continental United States, excluding: California Connecticut Maryland Massachusetts New York Oregon Wisconsin Work from home agents play a vital role, liaising between various customers and the business entities in which we represent. As a Customer Service Professional, you will be assisting customers answering general questions and resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved issues via the Arise platform. Skills and Specifications: PC literacy (Windows, web navigation) and 25 WPM typing skills Excellent customer service and communication skills Ability to multi-task. Ability to resource product information via tools that are provided to you. Ability to independently research information via the internet. Sales experience a plus! Outstanding spelling, grammar, and communication skills a MUST! System Requirements: PC: CPU Speed: 1 GHz dual core processor or better Memory: 2 GB of RAM or better Operating System: Windows 7, Windows 8/8.1 and NEW! Windows 10 MAC: CPU Speed: 1 GHz dual core processor or better Memory: 2 GB of RAM or better Operating System: MAC OS X 10.10 Yosemite Standard Connection and Speed: Hard-wired connection (no wireless) Minimum 3.0 mbps download Minimum 1.0 mbps upload Minimum Latency Threshold: 150 milliseconds (ms) PLEASE NOTE: These requirements are minimum requirements for the use of the Arise platform only. Certain client programs may have increased or additional requirements. Computers: A desktop/tower computer with a separate monitor is recommended. Note: All-in-one computers and Apple Mac computers may not be compatible with some client programs. If applicable, additional requirements will be provided per opportunity announcement. Dual boot machines, Netbooks, and Tablets are prohibited from use. Accessories: Each of the below accessories are required: USB headset with microphone (required for Certification) Logitech, Plantronics, Microsoft, or similar brands recommended Hard-wired Telephone and headset (required for Production) Plantronics T10 or similar recommended. Software: Internet Explorer 8.0 or 11 or Edge on Windows 7, 8 and 10 Mozilla (Firefox 14 to 42) both Windows and Mac Safari 8 or 9 (Apple Mac only) **Please note that Google Chrome Browsers are not compatible with the Arise platform. Microsoft Security Essentials for Windows Other security software may be incompatible and should be avoided. Technical support may be refused if your software configuration is not compatible with the Arise platform or is determined to cause incompatibilities with client required servicing software. Note: You will be responsible for maintaining the security and reliability of your equipment. The following items are considered security risks to the Arise platform and, upon detection, may subject you to the suspension or termination of your contract: Malware infected software Virtualized Operating Systems (i.e.: VMWare, Parallels, etc.) Non-Arise provided VPN software or Proxy settings TOR or other privacy software Please note that Client programs may have additional or increased system requirements. If applicable, additional requirements will be provided per opportunity announcement. Internet and Phone Service Providers: Hard-wired broadband Internet service via DSL, Cable or Fiber Optic Note: The use of wireless connections to access any Arise system at any time is prohibited, even if the connection is encrypted. Connectivity to the Arise platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported. Hard-wired land line telephone service Note: Unless stated otherwise in the opportunity announcement, most client programs are compatible with the following types of services: POTS (plain old telephone service), cable telephony, digital service, or business class VoIP. The service should be connected directly from the wall to your telephone. Softphones and cell phones are not permitted. The servicing telephone line should not interface at any point with the computer. The servicing telephone line should not have voicemail, fax, or other features on the line (other than long distance, if necessary). Education and Qualifications: At least a High School Diploma, GED, equivalent certification, or military experience At least 2 years customer service experience OR at least 6 months work at home/virtual working experience
  • Number of freelancers needed: 99
Skills: chat support Call Handling Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Role At, our Customer Experience is the hub of client support and sales. Whether it’s helping with a simple question and converting a sale, solving a complex issue, or turning feedback into action, our Customer Experience Specialist knows our clients inside and out. Ever felt like you kept having the same problem, or that the rep just wasn’t understanding the issue or asking the right question? If you think you have the right skills and qualification to handle these challenges, send in your application. Responsibilities *Expertly address complex questions via email and phone and chat within 24 hours, providing answers that are quick and easy to understand *Smoothly convert leads into customers while cross and up-selling *Exceed expectations by creating “wow.. no ones ever done that for me before” moments with our customers *Convert unhappy customers into raving fans *Be the voice of in our Social Media community *Represent with pride and passion, using your ‘Voice’ to communicate with customers in a friendly, professional manner *Run point on customer issues that require masterful coordination between multiple teams *Maintain and update customer cases accurately *Thoroughly document case actions and follow our label and custom field guidelines, ensuring all cases are accurately categorized A little more about you *Have a minimum of 2 years experience in customer service and a flare for sales *Obsessively organized, detailed-oriented, and sincerely empathetic - you always keep calm under pressure *Type 50+ wpm, adept with, Google Apps, MS Office, and Social Media *Compelling writer who crafts grammatically impeccable emails, oh and you’re just as articulate on the phone ;) *Self-sufficient and hate being babysat, because who likes babysitting? *“Zero inbox” master who is able to share your methods with the rest of the team *Bachelor's Degree from an accredited university (preferred) Interested applicants may want to visit our website career page and apply : Mariel
Skills: chat support Articulate BPO Call Center Customer service
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Need someone to help with customer support and success tickets. Needs to be quick, timely and well versed in our product. We have a history of questions, so will have a series of responses to questions. May include out bound customer engagement and support. Comfortable with: -english -digital support channels (intercom etc) -can answer questions in a timely, polite and informative fashion
Skills: chat support Customer service Customer support English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
USA based gift basket company is looking for bilingual and trilingual customer service representatives for full time positions. Hours needed: 35-40 hours per week Shifts vary by country & language skills, as we work 24/7. Required language: ENGLISH Very Needed important fluency: Portuguese or Spanish, if not, then 1-2 languages from other languages list. Other languages needed: Dutch, Mandarin, Arabic, French, German, Italian, Swedish, Japanese.
  • Number of freelancers needed: 2
Skills: chat support Call Handling Customer support Email Handling