Chat Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for someone who really cares about people and loves supporting them. Our clients require a great deal of care and we are looking a resourceful and yet sensitive person to help support our clients with phone, email, and chat. Our clients are located primarily in the United States and Australia, however we have clients in over 20 countries worldwide. Excellent written and verbal English skills a MUST! The ideal Customer Service Representative will: · deal directly with customers either by telephone, email or online chat · respond promptly and resolve customer inquiries and complaints · obtain and evaluate all relevant information to handle product and service inquiries · provide pricing and delivery information · process orders & track payments · ensure shopping cart inventory up-to-date / replenished · direct requests and unresolved issues to the designated resource · manage customer accounts · keep records of customer interactions and transactions · prepare and distribute customer activity reports · maintain customer databases · communicate and coordinate with internal departments · provide feedback on the efficiency of the customer service process
Skills: chat support Customer support Email Handling Freshdesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Your job is to help us build a scriptable system for you to handle questions that come in about the program in a polite, friendly manner. You will operate the website chat from roughly 9am to upwards of 9pm and respond with canned answers that you will also be in charge of curating. When you are asked something you don't know - you ask us and you record the answer and relay it to the perspective student. You will link them specific places in the FAQ if we have an answer there for it. Additionally you will be in charge of helping organize our scheduling (not a big job) by organizing conflicts when prospective students don't follow instructions. You will also help us edit email templates and other contact materials. This job will require a small amount of data entry related to bookkeeping, but isn't an accounting job in any way. You would record your time while you are doing the tasks and you would be earning money during those times and enjoying your 'off' times. Perfect for stay at home parents! We are really hoping to find a special someone that can eventually just join the team as our Executive Assistant and this is the proving grounds. It will always remain a 100% remote position.
Skills: chat support Bookkeeping Data Entry Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a web based health and wellness company. We are looking for customer service and sales agents to help expand our company and have the ease from working from home. We want someone that serves customers by providing product and service information; resolving product and service problems. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. Take payment information and other pertinent information such as addresses and phone numbers.
Skills: chat support Customer service Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We currently have a position for a full time customer service manager. You will come on as the new manager and will be responsible for managing tasks, overseeing general duties, time management and final checks on reporting, inventory, etc. Your responsibilities will include: Managing Amazon accounts Managing Ebay accounts Phone support live chat email Reporting Administrative Tasks You will also be responsible for forwarding customer orders to the relevant warehouses for collection and working on special projects. A sound knowledge of Amazon selling platforms is essential. Great written and spoken english is necessary, as well as a clear accent. Full training will be provided. The role is a day time shift that runs on UK (GMT) time. Weekend and after hours work may be required. English is the main language required, however in addition French, German or Spanish would be looked on favourably although not essential. Please note, we are only interested in applicants able to add personality to their communication. We do not like over professional responses. All communication must be kept casual and personal. This is a full time role, 40 hours per week plus occasional overtime. Performance and sales bonuses totalling 10-20% above your base rate are also available to high performers.
Skills: chat support Customer service Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Do you thrive on understanding the pains of users/ customers and proactively solving them on the first attempt? Can you provide friendly and empathetic support and always keep the client first? Do you enjoy overcoming complex challenges on case by case basis? If you can't solve it then escalate it! We live by the motto either client love us or we refund. You need to live by that as well and Are you overflowing with empathy, compassion, and an incredible amount of patience for the challenges faced by customers? Are you a team player and can collaborate with a team all over the world? with a fully distributed team in over 10 countries? Are you someone that really puts the success of the company and it's team first as well as duty always first? Are you a super fast learner? Do you know how to use Google Drive docs, Intercom, and ready to learn all that you don't already know? Are you capable of keeping our facebook, twitter, and other social media updated with fun content if need be? We're crazy about customer satisfaction and our substantial word-of-mouth marketing proves that! So if you love technology, social media, customer challenges, and the satisfaction of a job well done, we'd like to hear from you. WE'RE NEED 4 to 6 FULL TIME CUSTOMER SUPPORT ROCKSTARS TO KEEP UP WITH OUR GROWTH. TO QUALIFY FOR YOU MUST: 1. A superior command of spoken, written, and English comprehension. You'll be required to provide demo answers to support emails and chats. 2. Have a primary internet connection with at least 20 Mbps bandwidth. A back up too. (Proof will be required). 3. Have stable and redundant power (electricity) for you to be able to perform your duties. (Proof will be required) 4. Demonstrate a passion for delighting customers. 5. Not be afraid to make mistakes. But never do the same one twice! 9. Be available full-time and on a dedicated basis 6 (six) days per week based on GMT time in one of the below slots. a) 12pm - 8pm GMT - 1 Position b) 8pm - 4am GMT - 1 Position c) 4am - 12pm GMT - 1 Position Visit our website read everything about the site, check out the pricing, check out the FAQ learn everything you can about our value proposition and offering. After you do so send over your cover letter with your qualifications and previous experience and why you think you would be a good match for this position! Skills required: • Customer Service & Admin Support - Customer Support - Email Support If you reached that far post "support-ninja" or the application will be rejected. Please let me know your desired slot. Other setups are also available e.g 2 hours in the morning 2 hours afternoon etc.
Skills: chat support Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Here are a list of core skills required for the job. Soft skills · The candidate must be very good at customer service and have strong communication skills. · The ability to explain technical issues to users of all skill levels from advanced to very basic is big asset Technical skills. I don’t expect them to know all of this, we will provide training as explained above but this is a good list of common day to day tasks they will handle. · Imaging desktops and laptops using SCCM · Physical setup and moves of hardware · RSA – assigning and troubleshooting issues with RSA soft tokens · Hardware asset management – attaching client asset tags to any new hardware they receive and keeping an updates spreadsheet of what asset is assigned to what user and in what office location. · Enrolling a user’s personal phone with airwatch – our 3rd party service that delivers firm email to mobile devices · Troubleshooting issues with our remote access services : VMWare Horizon View, VPN and Citrix · Familiarity with both Android and Apple devices · Windows 7 · Office 2010 · Troubleshooting issues with Cisco IP phones (they will not need to know how to program them, only troubleshooting issues) · The ability to work with our network services teams to troubleshoot network related issues. · AV – setting up a conference room for a video conference and sound check
Skills: chat support Customer support Desktop Support Email Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for a Marketing VA/support rep for a Saas startup. Company name is NinjaOutreach, you can check the website to know more about what we do. ( It is important that you already have a customer support background (preferrably, email and chat) BEFORE you even apply. Requirements: 1. Ability to work 40 hours. It doesn't have to be right off the bat but eventually yes. If you already have an existing full-time job, please do not apply. 2. Fast learner and takes initiatives to learn 3. Good attitude 4. Stable internet connection 5. Customer support experience is a must 6. Written English has to be excellent (conversational). A familiarity with: - Customer Support - Marketing / SEO - Tools, a BIG plus but not required (googledocs, Intercom, trello, glip) Tasks includes but not limited to the following: 1. Customer support via email, chat, and Intercom. 2. Marketing related task a. content curation b. lead generation c. email outreach d. wordpress e. etc 3. VA tasks a. updating helpdesk document b. quora marketing c. twitter marketing To be considered for this job, please email me the following: 1. Your cover letter, tell me something about yourself and why you should be considered for this job. 2. Note: Use "ElanceOdeskFreelancers" to begin your cover-letter when you contact me. If you are a good fit, we'll set up a time for an interview and a couple of tests.
Skills: chat support Customer service Email Handling Lead generation
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need a dedicated, energic and friendly US based customer support and order processing specialist to handle daily support for a well established eCommerce business. Work will consist of answering calls, communicating with customers over live chat and responding to customer emails. Additionally, you will need to review daily orders, electronically send orders to suppliers and manage the overall flow of orders. This is not a full-time job, however, there are daily responsibilities and you will need to be available Monday-Friday, 7am-3pm Pacific Time. All work can be done remotely and all tools are web-based.
Skills: chat support Administrative Support Call Handling Customer service