Chat Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
1) Call Warm Leads (people who are already familiar with our company and like us) and schedule phone appointments/consultations. a. Able to make suggestions as to ways of increasing leads ex. Marketing and Promotional Campaigns 2) Call Current Clients to: 1. Ensure they are happy, see if there are any gaps in the service they’re receiving 2. Determine whether there is anything else you want or need a. Gaps in the service you’re receiving ex. Is there anything you wish we could help you with? b. Is there anyone we can connect you with or refer to you, because we want to help you find new clients 3. Able to track and document the status of a lead, as well as the time for follow up 4. Able to make suggestions as to ways of increasing customer satisfaction Must: 1) Have your own laptop 2) Be able to be present 2- 3 days a week 3-6 hours/day between 8:15am- 2pm a. The best time for making calls is 8:30a-10a and 11am- 2p b. Working remotely once a week may be permissible depending on experience and successful track record 3) Be accountable for results (all results are tracked ex. Number of appointments made, duration of calls etc) 4) Eventually anticipate what I need and the needs of our clients Qualification 1) Passion. A passion for Marketing, Branding, Building Business and obtaining new clientele. 2) Experience. A history of achievement, overcoming obstacles, and persistence. 3) Previous Positions. Sales Representative with tough skin and ability to be held accountable to reach and exceed goals. 4) Accountability. Be able to meet standards and goals. 5) Flexibility. Be able to take on other miscellaneous tasks such as emailing or assisting the executive with other tasks Payment Structure Hourly + Bonus 1) Tier 1 ($15/hour) a. $10 Per Hour + $2,500 Bonus 2) Tier 2 ($23/hour) a. $10 Per Hour + $5,000 Bonus
Skills: chat support Administrative Support Appointment Setting Call Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
• We are looking for a long term partnership with someone in the USA. Following is some info about us, please respond with some info about you if you are interested. • We are a Japan based Company that specializes in Electronics. • We are Looking to expand our business in the US market, and European Markets. • We are looking for someone who can offer professional advice and knows the US Market system • We may want to use End-to-end encryption for communication such as Telegram, etc. • eBay and Amazon seller is an advantage and we must verify you eBay seller ID.
Skills: chat support Amazon Web Services Data Entry eBay Marketing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Deadline to Apply: Thursday October 6th This is a part-time permanent position and is not for people looking for consulting contracts. ---------- One of Australia’s most influential fashion bloggers and digital marketing educators is seeking a skilled Customer Success Expert. We are a company that specializes in helping online entrepreneurs build their businesses, as well as to live more balanced, happy and healthy lives. We are a super fun, very creative and kind group of people to work with. We love fitness, family, puppies and nice people with a sense of humor. This is a virtual position, meaning you can work from home, your fave café or wherever it is you work best. ---------- Details about the position: Our goal is to have customer service that is not just the best, but legendary. We believe legendary customer service is essential for a rapidly growing business. As a Customer Success Expert, you will be the first point of contact for our existing - and future - customers. This means you’ll need to be comfortable learning the different software that we use, resolving billing issues, and other customer service duties (including talking to people both on the phone, and over live chat). If putting a smile on someone’s face makes you happy, and you are willing to take ownership of various customer service tasks, then we believe you’d be a perfect fit! ---------- This position is PERFECT for you if: • You’re looking for a part-time job. This job is 20 hours per week, the hours are flexible. You must be available to do approximately 4 hours of customer service per day. • Candidates are required to check in daily, both before you start your work and at the end of your assignments each day. • We are Australian Eastern Standard Time and would need to overlap time zones during each daily shift. • You’re comfortable managing customer service related projects such as reporting, handling customer support requests over email, phone and live chat as well as communicating with our customers via private Facebook groups and other administrative duties. • Candidates must be very skilled in their understanding of English and have exceptional writing skills. • You’re self-motivated - meaning, you’ll actively do the work that you’re required to do while also thinking up new ways to for us to improve our customer service. • You have strong time management skills and the ability to work autonomously (as this is a remote working position these two are essential.) • You know that great customer service depends on both analytical thinking as well as emotional IQ. And you know how to blend both. You know when it’s appropriate to be friendly and accommodating and you know when it’s appropriate to be stern. • You LOVE helping people. Whether it’s a small technical issue or account or billing issue. • It is mandatory that you use 1Password on all devices and accounts pertaining to our company. • You must have the fastest available high-speed Internet connection. • We are looking for a permanent team member who we can care for, help to develop and hopefully offer full time employment in the future. • You must be willing to do a video Skype interview. ---------- Here’s How to Apply: Step 1: To be considered for this role please complete this short survey: http://www.surveygizmo.com/s3/3076924/Customer-Success-Expert Step 2: Please submit your proposal here via UpWork. MANDATORY REQUIRMENT FOR ALL APPLICANTS: It is mandatory that your reply to this job opportunity includes proof that you have read this job description in full, therefore when you apply for this job please include your favorite inspirational quote as the first sentence of your message so we know that you have read this. We will not accept "form" or "copy and paste" replies and submissions not including your favorite inspirational quote will not be considered.
Skills: chat support Administrative Support Customer service Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Deadline to Apply: Thursday October 6th This is a part-time permanent position and is not for people looking for consulting contracts. ---------- One of Australia’s most influential fashion bloggers and digital marketing educators is seeking a skilled Customer Success Expert. We are a company that specializes in helping online entrepreneurs build their businesses, as well as to live more balanced, happy and healthy lives. We are a super fun, very creative and kind group of people to work with. We love fitness, family, puppies and nice people with a sense of humor. This is a virtual position, meaning you can work from home, your fave café or wherever it is you work best. ---------- Details about the position: Our goal is to have customer service that is not just the best, but legendary. We believe legendary customer service is essential for a rapidly growing business. As a Customer Success Expert, you will be the first point of contact for our existing - and future - customers. This means you’ll need to be comfortable learning the different software that we use, resolving billing issues, and other customer service duties (including talking to people both on the phone, and over live chat). If putting a smile on someone’s face makes you happy, and you are willing to take ownership of various customer service tasks, then we believe you’d be a perfect fit! ---------- This position is PERFECT for you if: • You’re looking for a part-time job. This job is 20 hours per week, the hours are flexible. You must be available to do approximately 4 hours of customer service per day. • Candidates are required to check in daily, both before you start your work and at the end of your assignments each day. • We are Australian Eastern Standard Time and would need to overlap time zones during each daily shift. • You’re comfortable managing customer service related projects such as reporting, handling customer support requests over email, phone and live chat as well as communicating with our customers via private Facebook groups and other administrative duties. • Candidates must be very skilled in their understanding of English and have exceptional writing skills. • You’re self-motivated - meaning, you’ll actively do the work that you’re required to do while also thinking up new ways to for us to improve our customer service. • You have strong time management skills and the ability to work autonomously (as this is a remote working position these two are essential.) • You know that great customer service depends on both analytical thinking as well as emotional IQ. And you know how to blend both. You know when it’s appropriate to be friendly and accommodating and you know when it’s appropriate to be stern. • You LOVE helping people. Whether it’s a small technical issue or account or billing issue. • It is mandatory that you use 1Password on all devices and accounts pertaining to our company. • You must have the fastest available high-speed Internet connection. • We are looking for a permanent team member who we can care for, help to develop and hopefully offer full time employment in the future. • You must be willing to do a video Skype interview. ---------- Here’s How to Apply: Step 1: To be considered for this role please complete this short survey: http://www.surveygizmo.com/s3/3076924/Customer-Success-Expert Step 2: Please submit your proposal here via UpWork. MANDATORY REQUIRMENT FOR ALL APPLICANTS: It is mandatory that your reply to this job opportunity includes proof that you have read this job description in full, therefore when you apply for this job please include your favorite inspirational quote as the first sentence of your message so we know that you have read this. We will not accept "form" or "copy and paste" replies and submissions not including your favorite inspirational quote will not be considered.
Skills: chat support Administrative Support Customer service Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need someone who can handle and answer chat support tickets part time during our working hours. Support tickets will be for our customers who are currently using our software. You will have pre-written responses you will be using as well as support tickets that require a bit more of a response and will need to provide an answer based on the help documentation we will provide. Requirements: -Fluent in written and spoken English without grammatical errors -Reliable (you must be able to show up on time!) -The ability to go through help documentation and provide a thorough answer for our customers. -The ability to respond to chat support tickets in a quick and efficient manner.
Skills: chat support Customer service Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you someone who appreciates both receiving and delivering excellent customer service? Do you have a desire to learn about and work on and with the latest technology? Well then come join one of the largest and most reputable smartphone repair companies in the US. No prior repair experience is necessary and all training is provided!
Skills: chat support Administrative Support Call Handling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
- Daily order processing into warehouse system from Wordpress, Amazon etc. Will teach how to use. - help us get in touch with instagrammers/influencers/bloggers to promote our products - Other administrative work in Word, Excel etc. - email handling / customer support - Have to have great english skills - Would prefer to have someone based in the UK - if handled cantonese/mandarin it is a +.
Skills: chat support Email Handling Internet research Social bookmarking
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Chat response support/ blog manager. Social media marketing skill will be an added advantage​ Blog responses, inquiry support​ Costumer service/ social network marketing
Skills: chat support