You've landed at the right place. oDesk is now Upwork. Learn about the new platform.

Chat Support Jobs

72 were found based on your criteria {{ paging.total | number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("hourly") | number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("fixed") | number:0}})
show all
only
only
only
show all
only
only
only
only
only
show all
only
only
only
Looking for the Team App?
Download the New Upwork Team App
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I've been tasked with looking for a virtual assistant to help our online small business grow. The virtual assistant might be: - replying to customer inquiries through live chat OR email - at some point, we are expecting you to sell services to clients visiting the platform...some point might be right away :) - No worries though as we will give you a preparation guide to field various questions from across the company. The questions might come through email or live chat. And if you're good enough, we can work a deal out where you get paid for each sale (on top of your base pay). We would provide you fresh clients and all you would need to do is convert. - an ability to multitask with 2 (or sometimes 3) activities at once is expected. However, we are aiming to organize major tasks in 1.5 to 2 hour blocks so that you can have some focus. - at the end of the day, the assistant will be expected to create a list of completed tasks and a list of future tasks that need to be completed. It would be just to basic lists of items such as this one Requirements: - Must be able to type around 25 to 35+ WPM . This is for the chat and email portion of the job - Write fairly proper English and have enough manners to greet clients whether it be morning, afternoon or night - Pinpoint and document recurring problems that you notice so that they can be addressed - be able to work 3 to 5 hour days. You can have a break half way through if you'd like. We just want you to bring POSITIVE energy when you're working and we'll do the same for you as well. - We need you to be able to lock your computer screen if you work in a public place Background Information - We're an online company selling a digital product. - The platform that we are using is new but the people who started the company have experience in other projects. - We'll provide you with procedures and tasks in an orderly format so that you can complete your job as efficiently as possible. - We are extremely thankful, happy and humbled to get the opportunity to work with people across the globe who know more languages than we can ever dream of. We hope that this opportunity will be a blessing for both us and yourself for weeks, months (dare we say) years to come ! Thank you and Good luck !
  • Number of freelancers needed: 2
Skills: chat support Customer support Sales Selling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Dear Freelancers, I need a person with knowledge in website hosting and radio/video streaming. That can give support and sales through chat and phone. It's a full-time job. must have the ability to speak fluently in English and high writing abilities.
  • Number of freelancers needed: 2
Skills: chat support Customer service Customer support English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Skills: chat support Customer service Customer support Data Entry
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for someone with customer support experience that can take the lead on our customer service efforts. We will train you on our process so that you are well prepared to handle customer inquiries when they come. But, by nature, you should already be very good at interacting with and supporting customers. This position will start with email support only, but would expand to live chat and possibly phone support over time. Please do not apply unless you are completely fluent in English and have both great writing and speaking skills.
Skills: chat support Call Handling Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are unified communications company located in US and we're looking for supportive and detail individual to join us. Technical Support Representative will answer customer tickets and provide resolutions for customer issues revolving around the setup, provisioning, and use of our service. - fluent in English, spoken and written. Need to be able to handle phone calls if necessary. - Great manner and patience to all customers. - Detail oriented is a must - Remote Desktop and web conference for training and demo when needed. - Maintain and update knowledgebase regularly.
Skills: chat support Email Handling English Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
WeAssist Services Group is looking for a experienced Technical Support Representative to be a part of our growing team. We are looking for experienced freelancers or contractors that are dedicated, trustworthy, can work with minimal supervision, a team player, punctual, result oriented and most important is always willing and able to meet the demands of our clients. Candidates must have: a fast and reliable internet connection must be available thru Skype and comfortable doing Skype Audio or Video call a pc headset with working microphone and speakers a working pc camera knowledgeable using google doc, sheet and drive If you are what we are looking for kindly compose you own cover letter ( no generic cover letters please) and tell us about your experience in your field of work. And also let us know that you have all the requirements that we need that is written above.
Skills: chat support Administrative Support Customer service Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Need someone to review quality of our live support team and help manage it. We want to make sure that our team is operating at peak performance. We have a 24/7 operations of home based team members but will need a full overview of the teams performance. We are running into issues of team members not showing up on time or at all, and we need a system implemented to resolve these issues. We can add more tools to manage the team but at the moment we use livechatinc.com and timedoctor.com Also you will need to manage and work with the team to work out any issues that you see. Most of our team chat team members are in the philippines so looking for someone who can relate and understand how to work with these members best. A plus if you can help in finding more chat members and training them once you learn the ropes of our system. Our company mainly deals with tech support for android, IOS and PC devices. With android rooting being the key service. Will also need you to setup and manage scheduling of each team member to make sure we have smooth 24/7 coverage with more members covering peak hours. Right now we have a system in play but need some to manage it.
Skills: chat support Customer support English Live Chat Software
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We're seeking 2 experienced customer support agents (1 part-time [weekend/on-call] and 1 full-time) to join our team. You'll be responsible to answering support tickets on Zendesk, 0 from simple pre-sale questions to solving customer issues for a our social media marketing company. Requirements: - Must have 3+ years of email and/or chat support experience. - Must have 1+ years of Zendesk experience. - Must be extremely familiar Twitter and YouTube. - Experience with SoundCloud, Pinterest, Vine and/or LinkedIn and any other social sites are a PLUS - Must have excellent English writing / Communication Skills - Must be able to read and comprehend different types of situations - Must be able to learn quickly If you understand the requirements and believe you're able to perform the job, feel free to apply. Please include "I Am Ready" in the subject line of your email so we know you read this.
  • Number of freelancers needed: 2
Skills: chat support Computer Skills Customer service Customer support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Basically need someone who has "been there and done that" in all customer service situations. If you are that person then that should really be all I need to say. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
  • Number of freelancers needed: 8
Skills: chat support Administrative Support Call Handling Content Writing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This is a full-time customer service position. Answering all incoming live chats on LiveGlam.com. Engaging our visitors on LiveGlam.com through live chat with targeted offers based on their individual behavior. Directing existing customers to the correct agent for any technical issues. Must have good english skills and type 60+ words per minute. We are based in Los Angeles, CA. Hours will be from 12pm - 8pm PST. Must have Skype account for interview process.
  • Number of freelancers needed: 2
Skills: chat support Administrative Support Customer service Customer support
Looking for the Team App?
Download the New Upwork Team App
Fixed Price Budget - ${{ job.amount.amount | number:0 }} to ${{ job.maxAmount.amount | number:0 }} Fixed-Price - Est. Budget: ${{ job.amount.amount | number:0 }} Open to Suggestion Hourly - Est. Time: {{ [job.duration, job.engagement].join(', ') }} - Posted
Skills: {{ skill.prettyName }}
Looking for the Team App?
Download the New Upwork Team App