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Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I'm looking for someone to take over my emails, phone and forward them to the appropriate person or queue. You will: 1) Take inbound phone calls 2)Make outbound phone calls 3) Schedule people asking for an appointment 4) Place certain emails in google docs 5) Reply to emails and tell people when we will get back to them or that you 6) Create a VIP List 7) Forward emails to me you don't know how to answer 8) Document frequently asked questions 9) Send outbound emails 10) Make outbound phone calls 11)Sort via junk emails You must adhere to hours of operation: Monday-Friday 10:15 AM PST - 4:15 PM. 25 hours per week.
Skills: Customer service Administrative Support Appointment Setting Call Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
The Tenant Contact Manager (TCM) serves as the primary contact for tenants via phone and email, providing 24-hour coverage for a multi-unit rental property (8 units) on the east coast (EST) of the United States. Preferred Qualifications: • Customer Service experience • Property Management experience preferred • Fluent in English required • Fluent in Spanish preferred • Basic maintenance troubleshooting skills • Good communication skills with a willingness to deal with an unhappy tenant when necessary Responsibilities: The TCM must be accessible to receive tenant phone calls and emails 24-hours a day to handle both emergency and non-emergency calls according to the Off-Peak and Peak hour action plans. • Off-Peak Hours = Monday through Friday, 5PM-9AM EST; Saturday and Sunday • Peak Hours = Monday through Friday, 9AM-5PM EST Emergency Maintenance Calls: • Problem-solve with tenants to minimize damage and avoid overtime service calls and; • Determine if a true emergency exists & dispatch emergency maintenance vendor, if necessary, and; • Off-Peak: Immediately Email (then call the following day during peak hours) the Operations Manager with event details including; Tenant information (name, unit, phone number where they can be reached, email address) and details about the issue, actions taken, and necessary follow-up items. • Peak Hours: Immediately Email (then call) the Operations Manager with event details including; Tenant information (name, unit, phone number where they can be reached, email address) and details about the issue, actions taken, and necessary follow-up items. All Non-Emergency Maintenance Calls & Issues: • Assess tenant needs and issues • Email (call if necessary) the Operations Manager with details including; Tenant information (name, unit, phone number where they can be reached, email address, best time to reach them) and details about the issue, actions taken, and necessary follow-up items.
Skills: Customer service Email Handling Property Management Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Seeking a person with customer support / account management experience to handle questions our customers have relating to our website or their accounts. Could include outbound calls as well to obtain updated payment information, email addresses, or other info as needed. Background: We are an 18 year old online community consisting of businesses who buy and sell computer related IT equipment. We need someone to help us field their questions, and to keep our member information up to date. Requirements: - Experience in a customer support role. - Excellent verbal communication skills - Excellent written communication skills - Technology to support QUALITY VOIP calls - Good people skills. - Reliable - Flexible schedule - 10-15 hours per week
  • Number of freelancers needed: 2
Skills: Customer service Administrative Support Call Handling Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need someone from the Philippines who knows how to manage a virtual call center. We have one cx service rep currently working. You would be responsible for hiring more people when needed. This is inbound and outbound. You will work with the owner everyday. What you say goes if you want to make changes it gets changed. We have a cx base but we also call referrals. This is not pressure calling but we do have goals. U must explain to me why you are the person for this job. Give me details. Answer these two questions? We currently use Nextivia to manage our call center is that software any good what would you recommend? Keep this in mind we have our own database we use to track cx. Second question how do you deal with the power and internet outages that you ave in the Philippines?
Skills: Customer service Cold calling Lead generation Outbound Sales
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Property Management/Maintenance Firm Seeks Person * Turning Utilities On * Review tenant move in sheets to determine repairs * Track time sheets for staff * Compliance for vendors (on board, track renewals, w9) * Call vendors to get bids * Track Pricing * Review pricing * Scheduling reminder calls and text to tenants and vendors * Tracking lawn services * Review picture and keep albums that owners and managers can review * Making sure vendors do lawn service on days * Reviewing Feedback from vacant property showings to see if work is not up to par * Ordering Materials for jobs * Researching payments are received by vendors * Updating groups and various sheets to insure * Back up for handling repair/maintenance coordination (evolution of role) Skills: * Excellent communication skills * Excellent written/typing skills * Comfortable multitasking * Organized
Skills: Customer service Administrative Support Appointment Setting Customer support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Need on-demand IT hardware/software support-<24 hours turnaround time to remote into someone's computer/solve an assigned task. Random IT issues come up throughout the day, and someone for my 7 workers to contact for these issues would be a huge time saver for me. Examples of common issues: Citrix Sharefile syncing issues, registry error on Windows 8, Upgrading one computer to Windows 10, troubleshooting why someone's default file application isn't Adobe, figuring out random errors we get from cloud and/or desktop programs such as QuickBooks or QuickBooks Online. Position requires the highest level of professionalism and ethical consideration for my industry. Appropriate contracts will need to be signed and a background check. Provider MUST be located in the US, and certifications are a plus along with references (if elance doesn't offer extraordinary recommendations). Background in the legal or accounting industry is a huge plus! Please note specific experience with Quickbooks, Sharefile, or Microsoft programs that may be helpful. Thanks!
Skills: Customer service Intuit QuickBooks Microsoft Excel
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Zambon Company is looking for some hard working. Applicants should have excellent communications skills and present themselves professionally in person, via email, and phone. The primary duty is outbound calls to prospects who have expressed interest in our Company to invite them to visit our websit via email. Applicants should have some prior phone experience either in customer service, telemarketing, or phone sales and type 40 wpm A background in sales or marketing is a plus. The person's we are looking for should have some knowledge of the Hilton Head/Savannah area, such as customer's attractions,.Specific training provided. This is a full time position. Please send resume. The Positions We Have Available Are: Data Entry Clerk, Accounting Clerk, Clerical Administrative,Appointment Setter, Bookkeeper, Office Assistant, Customer Service, Payroll, Medical Biller Coder, Cashier candidate,Data Operator,Support Call Coordinator, These are the available positions we have and needed.
  • Number of freelancers needed: 23
Skills: Customer service Administrative Support Customer support Data Entry
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We are in the middle of a long recruitment process that will involve working with over 50 people to schedule interviews that work with calendars. Were looking for someone who is incredibly detail oriented, polite, great with email, and good at using google calendar to schedule the interviews and handle all things logistics without much supervision. If it goes well, it will lead to more work in the future!
Skills: Customer service Appointment Setting Email Handling Microsoft Excel
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, Our company is looking for an individual to join our team. Candidate must be extremely tech-savvy, an analytical thinker, self-motivated, optimistic, enthusiastic, detail-oriented, have effective problem solving skills, able to work under pressure and able to work independently. Manager is responsible for: =========================== eBay and Amazon storefront design and management, uploading products' descriptions, images, audio & video clips, etc., implementing and maintaining the features, functionality and shopability of our products, in-depth product research, including analyses of prices, SEO optimization, establishing and maintaining close and constant interaction with customers, settlement of all questions and management of customers' correspondence, ensuring SEO and customer relationship best practices to increase sales at Company's eBay and Amazon stores, deciphering customer trends and shopping demographics on eBay and Amazon and implementing strategies for customer acquisition, anticipating and driving the needs of our customers, seeking out to continually improve processes and methods to work smarter and delivering quality results, providing suggestions and expertise in technologies, strategies, design, and usability, inventory management. We are Looking For: ==================== A confident candidate who’s highly interested in building customer relationships and eager to work in a fast-paced environment, contributing creative and fresh ideas, an energetic and results-oriented person who’s driven to grow with our Company, detail-oriented individual who focuses on personalizing the shopping experience, prior eBay and Amazon experience required, as well as SEO proven skills, must possess excellent verbal communication skills in English and write grammatically correct. This is a long term, full time career offer. If you believe to be the Store manager we are looking for, please send us a brief cover letter with your experience on Amazon and eBay and your resume. Kind regards, Peter Kramer Founder SmartSIM International.
Skills: Customer service Administrative Support Adobe Photoshop Advertising
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