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Customer Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
customer support health and beauty products 6 to 8 hours.  providing product and service information; resolving product and service problems;  resolving customer complaints via phone (inbound and outbound) or email;  dealing with incoming customer inquiries in a professional manner, making sure that all requests are promptly and thoroughly resolved. Additional responsibilities may include:  occasionally assisting in the translation process (small texts and proofreading); Requirements:  Native Portuguese speaker with very good English;  ability to communicate clearly and professionally, both verbally and in writing;  has a pleasant, patient and friendly attitude. To be considered fill in this online for, it takes 2 minutes. https://docs.google.com/a/lidango.com/forms/d/1z6BHHn-1XVcGAKckbHB4TcXXw5p2hShnrzRzFzKB8rE/edit?usp=drive_web
Skills: Customer support Slovakian
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Remote Admin Assistant An exciting opportunity has arisen for an enthusiastic and experienced Administrative Assistant to join an innovative Australian owned and family run business supplying quality products to the hospitality industry based in Queensland, Australia. QUALIFICATIONS AND ATTRIBUTES *Essential - 1+ years successful work experience supporting a senior executive in a fast-paced assistant - Strong attention to detail, ability to maintain confidentiality while managing highly sensitive material with the utmost professionalism. - Self-motivated, a team player, skilled at multi-tasking and independently managing and prioritising multiple projects with limited guidance and ambiguity. - Flexibility, ability to operate effectively and with composure under pressure and within time constraints. - Ability to see the big picture as well as the details. - Excellent communication and English language skills (oral and written). - Strong working knowledge of Microsoft Office Suite, particularly Excel. - Proven experience creating spreadsheets and composing/creating content, texts and special reports. - Proficient data entry, research and analytical skills - Basic accounting skills *Desirable - Previous Assistant or Office Management experience - Desire to go above and beyond in assisting the Company to grow - An interest in the travel, technology, software, or eCommerce industry - Working knowledge with Mailchimp for creating newsletters - Familiarity with using Hootsuite - Experience with MYOB (non-cloud) - Social Media Savvy WHAT'S ON OFFER - Work from home / Day shift - No tax deductions - Long-term career opportunity - Paid Vacation and Sick Leave benefits - Incentive bonus / rewards program - Annual performance appraisals TECHNICAL REQUIREMENTS - Windows desktop or laptop with at least Windows 7 operating system installed or a Mac laptop or desktop with at least OS 10.8 installed. - Working headset with microphone - A wired Internet connection(Broadband DSL) with Internet speed of at least 2mbps - A backup internet connection (pocket Wi-fi or USB dongle mobile broadband) - A quiet working environment - Must be located in a metropolitan area without or with very rare power interruptions. **A detailed job description will be sent to interested candidates.** IMPORTANT: Please note that your resume must summarise the responsibilities you've handled from your previous roles.
Skills: Customer support Administrative Support Customer service Data Entry
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hi, Looking for a candidates who are good in Identify and assess customers’ needs to achieve satisfaction Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Data Entry Database building Appointment Scheduling, Accounts Payable/Accounts, Receivable, Web Research. Requirements: Proven customer support experience Strong phone contact handling skills and active listening Familiarity with Live chat systems Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively NOTE: Must have prior Customer support experience with any technological product Must be Good in English (Verbal & Non-Verbal)
  • Number of freelancers needed: 3
Skills: Customer support Administrative Support Email Handling Phone Support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I've been tasked with looking for a virtual assistant to help our online small business grow. The virtual assistant might be: - replying to customer inquiries through live chat OR email - at some point, we are expecting you to sell services to clients visiting the platform...some point might be right away :) - No worries though as we will give you a preparation guide to field various questions from across the company. The questions might come through email or live chat. And if you're good enough, we can work a deal out where you get paid for each sale (on top of your base pay). We would provide you fresh clients and all you would need to do is convert. - an ability to multitask with 2 (or sometimes 3) activities at once is expected. However, we are aiming to organize major tasks in 1.5 to 2 hour blocks so that you can have some focus. - at the end of the day, the assistant will be expected to create a list of completed tasks and a list of future tasks that need to be completed. It would be just to basic lists of items such as this one Requirements: - Must be able to type around 25 to 35+ WPM . This is for the chat and email portion of the job - Write fairly proper English and have enough manners to greet clients whether it be morning, afternoon or night - Pinpoint and document recurring problems that you notice so that they can be addressed - be able to work 3 to 5 hour days. You can have a break half way through if you'd like. We just want you to bring POSITIVE energy when you're working and we'll do the same for you as well. - We need you to be able to lock your computer screen if you work in a public place Background Information - We're an online company selling a digital product. - The platform that we are using is new but the people who started the company have experience in other projects. - We'll provide you with procedures and tasks in an orderly format so that you can complete your job as efficiently as possible. - We are extremely thankful, happy and humbled to get the opportunity to work with people across the globe who know more languages than we can ever dream of. We hope that this opportunity will be a blessing for both us and yourself for weeks, months (dare we say) years to come ! Thank you and Good luck !
  • Number of freelancers needed: 2
Skills: Customer support chat support Sales Selling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are seeking a US based support specialist who has the abilit to do the following tasks: - Make Customer Inquiry Follow up Phone Calls - Help Identify Suppliers (Make initial contact and identify pricing info) - Request Vendor Packets from Buyer Companies (Receive packets, fill out our company info, Upload products to dropship partner websites, & update product info when required - Review candidates applying for jobs, identify potential candidates, followup & schedule interview - Email handeling Must have a good phone presence, ability to multi-task, be US based, ability to work based on Pacific Standard Time (Between 9am - 5pm). Strong organizational skills, fast problem solver, and familiar with spreadsheets. Please visit our Company’s website to get a general understanding of the industries we target: http://www.flhnorthamerica.com/?utm_source=MB3243&utm_medium=Upwork&utm_campaign=Customer-Support-Specialist We look forward to meeting with you. Best regards, Maria Glenn International Business Development FLH North America 548 Market St. #38607 San Francisco, CA 94104 Tel: 1-408-622-0015 Fax: 1-408-503-0925 www.flhnorthamerica.com
  • Number of freelancers needed: 5
Skills: Customer support Administrative Support Data Entry Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for someone with impeccable English skills and great people skills to handle our customer service email and manage our inventory and Amazon accounts. You must be able to resolve issues with customers, handle returns and refunds, collect customer feedback that will help us improve products. We want to make sure all of our customers feel cared for, understood, and loved. We are an Outdoor Adventure products brand and are growing rapidly. This position will start part time and grow to a full time job, with the ability to continue to move up in the company. Please respond with a youtube video of yourself answering the following questions: Why do you want this job/why should we add you to our team? What past experiences have prepared you for this job? What are your passions outside of work? What was your best customer service experience as a customer?
Skills: Customer support Administrative Support Customer service Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We have a custom CRM and our agents are swamped. We need English speaking reps to call on their books of business and set showing appts and gather search criteria. Our book of business is leads based of sites online for Real Estate purchases. We will be hiring multiple callers as we have 20 agents and whoever chooses to will take over acct once accepted.
Skills: Customer support Appointment Setting Call Handling Cold calling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are an up and coming direct marketing company looking for a telephone customer support rock star! The ideal candidate should have a vivacious and outgoing personality that shines through in their client communications! Customers should be thrilled to speak to you a Specifically, you will: 1. Answer calls a timely and courteous manner 2. Address product questions 3. Answer shipping questions 4. Provide excellent service on every call with a smile! 5. Take new orders Odesker requirements We are looking for a Odesker who: 1. Has worked in telesales or inbound teleservice 2. Has a solid command of spoken English and is easy to understand on the phone 3. Is looking for a long term position 4. Has a reliable internet connection, and reliable phone connection 5. Has Skype 6. Located in the USA How to apply To apply, please respond with a cover letter that includes the following: 1. Previous experience 2. Tell me why you are the RIGHT person for this job
  • Number of freelancers needed: 5
Skills: Customer support Customer service Phone Support Telephone Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our fitness brand is a business that prides itself on great customer service. We get dozens of emails a day, specifically in regards to our most popular product (an online workout program). We need a full-time customer service rep. You must be knowledgeable in fitness and English must be your native language. You will be given model answers, but you must be able to communicate effectively and keep customers satisfied by going the extra mile for them.
Skills: Customer support Communications Customer service Email Handling
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