Customer Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Real Estate Company looking for a transaction coordinator to oversee our credit credit repair division. Duties will include overseeing sales team, scheduling, taking payments, following up with clients, Oversee day to day of business. Must be detailed oriented able to multi task, customer service skills, and proficient in English. Please reply I am not a robot
Skills: Customer support Administrative Support Customer Retention Management Skills
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We’re looking to add an enthusiastic and motivated individual who thrives in delivering the highest quality experience. You take pride in your work and believe in what you’re doing. You're passionate about other areas in your life and take that creativity with you when it comes to working with people. We are looking for someone with a great personality, winning attitude, and ability to think on your feet. You’ll be responsible for: * Email Communication * Data Entry * Use CRM system * Daily communication with status updates and reports The ideal candidate for this position will also be well versed in other areas such as Customer Service and Data Entry.
Skills: Customer support Administrative Support Call Handling chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I'm looking for someone responsive and detail-oriented who is comfortable answering general website email inquiries and phone calls. Timely responses and efficiency are of the utmost importance here. You would need to have a very reliable internet connection, your own reliable computer, the ability to work with web-based email, and your own reliable phone (landline or cell works) and phone connection. Fluent English is necessary and experience writing in some capacity is a bonus as this job requires kind but succinct responses. Work hours are estimated at 4-5/week and flexible but should occur during the Eastern time zone business day. Timely responses are of the utmost importance here as we guarantee an email or phone reply within 24 business hours. The most efficient way to do the job would be to work a little bit each day M-F, but I'm open to suggestions. If desired, there is room for growth in this position.
Skills: Customer support Administrative Support Customer service Email Etiquette
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Seeking Remote Customer Service Representative/Admin/Virtual assistant Duties would include - Answering calls for customer service issues and to place orders - Responding to customer emails - Placing orders with warehouse to ship replacement parts Must - Have access to computer connected to high speed internet to log into system - Be able to receive calls in quiet location between the hours of 9-5 EST This position is 100% remote as you would log into our system. Calls can be routed to your phone and emails forwarded to your smartphone if needs be. Time needed is approximately 5 hours a week. If you are seeking more hours, please look at our other part time positions: Order Entry Manager Social Media Manager About us: We are a pet products manufacturer, selling our products to retailers and consumers. Please send a cover letter and a resume detailing - Your experience - Your computer setup and internet connection - Your available hours per week. Pay is $20/hour plus holiday bonus. (Upwork fees can be discussed) Applicants should be US based. DO NOT CONTACT US OUTSIDE OF UPWORK
Skills: Customer support Customer service Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We keep re-posting because we keep growing! Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com was cofounded in 2015 by two successful serial entrepreneurs (including the co-founder of oDesk, now Upwork). We aim to revolutionize the home services space, starting with gardening, the way Upwork revolutionized how the world works! We have an ever-growing customer list and plan to triple our size by the end of the year! We're looking for a warm personality, with exceptional support skills, to care for our customers and gardeners alike, end-to-end. For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Manage all things "service related" within a set region, as the main point of contact and the primary person responsible for keeping our customers and gardeners happy. Examples of daily communications may involve: upgrading a current plan level, coordinating a return visit to pacify a customer complaint, helping a gardener troubleshoot his field application, speaking with a Field Supervisor about issues at a particular property, etc. - Update CRM (multiple steps involved per appointment) - Respond to customers and gardeners in a timely manner and document all communication in Zendesk and/or our in house app. - Communicate as a responsive and friendly team player between many teams and departments of the organization Requirements: - Must be Located in North America! - Native English speakers only please, must have great oral and written communication skills - Spanish speaking a plus! - Tech-savvy and familiar with Microsoft Office and / or Google docs - Able to multi-task in a fast paced environment and keep an ever growing list of client accounts in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40-50+ hour/week role and must be fully available M-F 8:30 - 5:30 PT, as well as one day on the weekend (for 5-6 hrs) on a rotating basis, with the potential to exchange for a weekday with modified/reduced hours. If you meet the above requirements, we want to talk to you!
Skills: Customer support Administrative Support Call Handling chat support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
A Customer Service Teller Associate will spend their day engaging customers while they process transactions entering customer data into our computer system. He /She will help customers understand the services, explain the benefits, and complete the transactions at point of sale. The ideal Customer Service Teller Associate has the ability to converse, read and write fluently in English, Russian, and Uzbek has good communication skills. He/ She must be comfortable in a fast paced environment. The Customer Service Teller is a self-starter with an entrepreneurial spirit and a flexible attitude. The Customer Service Teller Associate will be both outgoing and approachable and must be comfortable working by themselves in a retail establishment and flexible to work other locations and shifts as needed. Primary Responsibilities processing money transfer transactions balancing monies following security and compliance procedures and performing other financial services duties Qualifications Education High school diploma or GED Experience A minimum six months of retail, customer service, or cash handling experience preferred Skills MUST SPEAK FLUENT RUSSIAN High proficiency in computer skills Basic math skills including addition, subtraction, multiplication and division Excellent ethics and integrity High attention to detail Excellent customer service Ability to work independently Professional, positive demeanor *LI-MB1
Skills: Customer support Administrative Support Content Writing Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Potential candidates must: 1. be available to work full time (10:00 am - 7:00 pm EST), inclusive of 1 hour unpaid break. Must be willing to work extra hours/days if needed. 2. have previous work experiences in Sales and Outbound Calling. 3. have excellent English communication skill. 4. have clarity in speech, a confident and upbeat tone. 5. have a fast, stable and reliable internet connection. 6. have a good working pc/laptop and headset. 7. have a work station conducive for making calls. Hourly + commission
Skills: Customer support BPO Call Center Customer service English
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We run an online class and need a tech support hotline. Students must be able to get help either through chat, Zoom or similar. You must be familiar with common tech stuff and fluent in English speaking and writing The students will need help with these programs/web apps that you must know: - Slack - Zoom (audio and camera important here) - Google docs - Upwork (!) - VidHub - PeerGrade - Padlet
Skills: Customer support chat support Google Docs Technical Support