Customer Support Jobs

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Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Hi, we are looking for a part-time Customer Service Assistant for an online 'Mother and Baby' goods business. SKILLS REQUIRED: - Effective communication skills - Attention to detail and accuracy - Reliability (can respond promptly to customer inquiries) - Experience with Facebook and Instagram - Customer support experience (preferably but not mandatory) Preferably female. We are really looking for the right candidate who we can work part-time (7 days a week) with over the long term, and the successful applicant can look forward to joining a fun team and a great project with lots of opportunity going forward. Thanks, Vanessa
Skills: Customer support Administrative Support Customer service Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a full time to join our growing team who: 1. Is available for 8 hours per day. Is able to handle constant calls and retain customers at a level of over 80% 2. Must be able to multi-task and notate important information 3. Has worked in a customer service setting or a similar customer-satisfaction job. 4. Has a solid command of the English language. 5. Must have a computer and a quiet working environment. 6. Internet wire connection of 2mb or more. (No wireless or a Data card can be used) You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at www.speedtest.net 7. Headset: This is to ensure proper phone behavior and call quality. 8. Must be able to work Australian Eastern Standard time from 10am - 5pm Candidates who have had experience from the following companies are preferred: JustFab Group - Fabletics, Shoe Dazzle, Just Fab, F2 The Honest Company Adore Me How to apply To apply, please respond with the following: 1. Your customer service experience and why you have excelled in past roles 2. Your speed test from www.speedtest.net 3. We are an e-Commerce fashion company based in Australia that deals with fast fashion and your core responsibility is to make sure that our customers are retained in our subscription program. 4. Please attach your Skype ID when proposing thanks.
Skills: Customer support Administrative Support Call Handling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Thanks for your interest! Please read the full description. Attention to detail is among the most important criteria for this job, and we'll be responding only to candidates who provide the specific information requested in this description. ABOUT US We're a software startup based in San Francisco, CA, USA. We help our customers combine content (like videos, photos, text, PDFs, and more) into beautiful, branded, secure web pages. Most of our customers use us to create pages for sales and marketing purposes, and some also use us to create pages for recruiting, or learning and development purposes. Zoomforth brings the power of visual content, design and the cloud to professional communications. We empower professionals to craft relevant, rich, effective stories – to better feature their identities and brand, to be more personalized to their audiences, to use content that shows who they are. Our vision is to become the de facto solution for professionals to create context with rich content. We aspire to be as core to the business communications suite of tomorrow as PowerPoints or PDFs are today. JOB DESCRIPTION Lots of different types of people use Zoomforth, and we need a smart, responsive, ambitious individual to help us provide excellent customer support to our customers when they have questions. Your goal is to fully understand our platform, and be able to clearly and concisely answer questions for customers. RESPONSIBILITIES - Use Intercom (a customer support software) to answer support requests - Catalogue customer issues, escalate bugs, and identify trends in product challenges - Ensure our clients receive consistent top-notch service MUST-HAVES - Fluent English (understanding of idioms, perfect grammar, no exceptions) - Significant experience providing customer support, specifically around how to use a software service. NICE-TO-HAVES - Write help center articles - Record 'How-To' videos APPLICATION PROCESS Please respond to the posting and answer ALL of the screening questions. If we receive your application, with all responses, and we think you'd be a good fit, we'll schedule a time to speak on the phone for a few minutes. For the final round of the interview, we'll give you a brief task to complete in our software, and then we'll ask you some questions, that you'll need to respond to as if you were a Customer Support Specialist at Zoomforth.
Skills: Customer support Intercom Software Documentation
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Skylight is a next generation internet company - focusing on improving the construction industry. Skylight is seeking individuals to provide technical chat support. The right candidate will be excited about being involved in a technology company, and enjoy using computers to execute tasks and serve clients. The person does not need to know about construction, but does need to be very familiar with computer tools, such as photo editing, word processing, and using computer applications.
Skills: Customer support chat support Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Please read the job post and follow its instructions carefully. Canned proposals and applications with missing information required will be ignored. We need a few people to join our customer support team. No sales, no appointment setting or lead generation required. All inbound calls chats and emails. This is a long term opportunity which will pay at $4 - $5 per hour full time plus a yearly raise. with Sats and Suns day offs. Paid on the job training lasts for 1 month which we'd compensate for $3/hr 40 hours per week to start. Once you pass the month's training, you will be bumped to $4/hr full time 40 hours. Once certified to be someone who can service all our companies' customer support needs, you will be bumped to the normal rate of $5/hr with 40 hours a week. The certification period could take less than 30 days, this would solely depend on how fast you learn. Job Requirements: Great communication skills. Fluency in written and spoken American English. Has at least 1 hour billed on UpWork. Has atleast a core i3 pc with 4 gb of ram. Has DSL with atleast 3 mbps connetion, and a backup internet connection. Has no other working commitments. Willing to work on the EST/PST office hours shifts, shifting schedules, US and Philippine holidays. Willing to learn new things and acquire new skills. Having Business Fundrasing/Crowdfunding knowledge is a plus. (e.g. kickstarter, indigogo, fundable, etc) Having a Commerce related course/ work experience is a plus. (Management, Accounting, etc) Having site builder experience is a plus. (e.g. wix, wordpress, launchrock, etc.) How to apply (these are the requirements for your application): * Please start your cover letter with: Hi Brian, How do we make the potato fly? and then answer it to your best knowledge. * Create and attach a voice recording telling me about your self and why we should hire you in relevance to this job post. * Provide the link of your updated Resume/CV via Google docs. * Include your Skype ID. * Include your email address. * Include two personal phone numbers. I will start the interview process as early as tomorrow September 28, 2016 and will pool candidates for a final interview with one of our Founders by the first and/or second week of October. Once chosen, you will start working either on October 10 or later on the same week. Thanks, Brian
Skills: Customer support Call Handling chat support Customer service
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I'm looking to hire someone for 10 hours a week (more in the future) to manage customer support requests that come in through Desk.com. Requests are from healthcare providers all across the country who are working with insurance companies to update their provider directories. If you enjoy writing friendly emails, are comfortable making calls, making folks happy, and doing a job well—and efficiently—I want to talk to you! Special points for folks based close enough to commute to San Francisco!
Skills: Customer support Customer service Email Handling Phone Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are seeking competent Customer Service Agents who can actually provide a standard online service to our clients and customers within specific regions. Your responsibilities: - Respond to customer trade requests and inquiries via chat, and email in an efficient and effective manner - Explains services, options and related charges clearly and concisely - Asks appropriate questions and gather information to determine customer needs - Contributes to team effort by accomplishing related results as needed. - Maintains electronic wallets by processing customer adjustments - Maintains assigned customer records by updating their information - Recommends potential services to management by collecting customer "buy" information and analyzing customer needs Skills and Qualifications: - Customer Service - Data Entry Skills - Problem Solving - Market Knowledge - Documentation Skills - Attentiveness to task - Analyzing Information - Multi-tasking Communication: Phone, Email, Chat and Database Responses
Skills: Customer support Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Customer Service Representative with PERFECT English and a neutral accent. Again, this person must have an excellent grasp of the English language as they will be dealing with customers in the United States and Canada. This person will be working a minimum of 30 hours per week (6+ hours per day). The scheduled hours will be between 8AM to 5PM Central Standard Time (UTC−06:00), with a 1 hour break midway through the shift. Reports to: Managing Director Date: Starts Immediately JOB SUMMARY: Interact with customers, provide information, resolve problems, and perform general office duties. ESSENTIAL FUNCTIONS: 1. Receives customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person. 2. Maintains and updates company customer database. 3. Provides quotations to customers and takes orders. Checks and enters each order into the computer. 4. Manages the logistics process, controls freight cost, coordinates with vendors to ensure on-time shipment. 5. Tracks and manages orders throughout the fulfillment process, keeping customers updated on any changes from their original shipment date. 6. Resolves customer questions related to orders. 7. Enters samples and product literature requests for customer, as required. 8. Has knowledge of product line, prices, delivery time, and similar data, as required. 9. Listens to customer complaints, responds with patience, empathy and professionalism and acts as a problem solver for the customer. 10. Provides accounts receivable and accounts payable support, managing payments coming in and out of the company. 11. Manages files, enters data and performs other office duties. 12. Makes outgoing telephone calls to the customer on behalf of the company to follow up on recent orders, to ask about payment of invoices and to follow up on recent quotations. 13. Sends emails on behalf of sales people, as requested. 14. Performs other duties as assigned by supervisor. EXPERIENCE AND BACKGROUND: One (1) year's experience working in an office environment. Experience using office software including email. Pleasant telephone voice and professional manner. EDUCATION: College Degree or Associates Degree EQUIPMENT: This person must have a VERY RELIABLE high speed internet connection and a quiet work environment. --- Skills: sales, english
Skills: Customer support Administrative Support Call Handling chat support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Join a team of highly talented individuals committed to offering the best quality services and products in the area of business cloud computing (SaaS). In this position you will work directly with clients and other Celigo personnel to answer questions, troubleshoot, provide issue resolution, and generally support Celigo products. Clients using cloud systems such as NetSuite, Salesforce.com, Google, Amazon, Magento, and more, from all over the world use Celigo's products. The ideal candidate for this position should be passionate about learning new technologies and products and providing excellent customer service. The ideal candidate enjoys working directly with customers and is willing to take initiative to improve processes and customer satisfaction. This position is an excellent starting point for almost any career in the high tech industry. Not only will you get to work in cutting edge technology, but as a member of a small team, you will be exposed to different facets of the business, and get to wear different hats. Since Celigo is a start-up, the opportunities for career growth are limitless. Currently, we are mainly looking for someone to perform the role of supporting our Magento Connector. In this position, you will: - gain exposure to many different business application areas, such as ERP, CRM, Ecommerce, Warehouse/Distribution. - gain exposure to many prominent software vendors, such as NetSuite, Salesforce.com, Magento, Google, Amazon. In this position, you will be primarily focused on Magento and NetSuite but may have the opportunity to work on other systems that Celigo products integrate with. - gain exposure to the many different ways software systems can be connected, such as web services, file transfers, edi, http. Key Responsibilities: - Act as first-line support for Celigo's Magento NetSuite Connector and other ecommerce related products and services by responding to and resolving (to the best of your ability) incoming support phone calls and cases logged via our support center. - Manage all communication between our client base and our services and/or engineering departments. - Work with cross-functional Celigo teams to resolve cases - Work with cross-functional Celigo teams to gather customer requirements for a new scope of work - Build out the necessary knowledge base needed to minimize engineering resources required for day-in-day-out problems and their solutions. - Help enhance support processes and build our support team as company grows. Qualifications: - Must have at least 2years experience with any ERP System - NetSuite preferred - Must be based in the Philippines; Metro Manila area preferred. Working hours will be from 2AM-11AM PST or 8AM-5PM PST mainly but must be flexible with changes in schedule. - Minimum of one year experience in a support oriented, client-facing role. - Must have experience working with external clients. - Must be tech savvy and understand technology well, and can speak credibly on it at a high-level. - Excellent analytical skills for solving business process and productivity issues. - Receives minimal direction toward daily goals and objectives. - Ability to handle a variety of different projects simultaneously, and capable of managing multiple deadlines. Ability to take direction and work independently. - Knowledge of, experience with, or interest in business applications such as CRM, ERP, Ecommerce, MRP as well as SaaS. - Expertise in Magento Administration and use. - Other ecommerce platform Administration is also good - Must be willing to commit and work long term. This is not a temporary project. At Celigo, we know that our company is only as good as our employees. You will get a chance to work closely with an incredibly dedicated group of people who are serious about putting great products and services into the marketplace. We continually search for candidates who share our beliefs and values. Common traits that we admire include: - Enjoy the start-up atmosphere, and flexible with shifting priorities. - Think big, and bring new ideas to the table, regardless of your rank or title. - Overriding ambition and proactive nature, combined with the ability to inspire others. - Be results driven -- always. Must be willing to do what it takes to make each project or task a success. - Quick learner. Must know when to listen, and when to take charge. - Obsessive about quality and customer satisfaction. To learn more about what we do, check out our website. www.celigo.com. If any of the above sounds interesting, we look forward to hearing from you!
Skills: Customer support CRM Customer service Enterprise Resource Planning (ERP)
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job Description: • Making outbound calls to prospective customers • Following prepared sales scripts that describe our products and services, in order to persuade and influence potential and current customers to purchase inventory from our store • Identify potential clients by utilizing various databases, including industrial directories, online directories and other resources • Accurate transcribing of important call details such as contact name, address, email address, discussion details, future action steps and dates for future follow-up in our Customer Relationship Management modules • Providing customers information on products via email and attachments • Regular customer follow up by phone and email • Other virtual admin duties as needed such as research, database management, etc. We are a new retail luxury clothing company establishing connections worldwide, with all major retailers. This interesting position is perfect for anyone that has above average English speaking and writing skills. You must also be enthusiastic and comfortable speaking on the phone! For the right person this may lead to a long-term position in a positive team oriented environment.
Skills: Customer support Appointment Setting Cold calling Customer service