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Email Technical Support Jobs

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Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Tier 1 • Responds to customer inquiries concerning system software and applications • Documents and logs all contacts and actions into database per specified guidelines • Provides direct technical support to customers on installations, usage, or maintenance of company products to ensure that the system is functioning according to specifications • Work through resolution of technical service calls according to generalized procedures and specialized understanding of complex product issues • Ensure that all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation • Escalates to Tier 2 if there are unresolved uncommon issues with concise details of the said issue - descriptions, symptoms, specific errors, actions, etc. Interested parties may send their AVR (Audio voice recording). Applicants with AVR will be given priorities. Thank you!

Hourly - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Hi! I am opening an opportunity to work as my personal assistant, and to grow and learn on the job as well. I have many different types of tasks/activities/projects to be worked on, and I have listed below a select few for consideration: - Social Media Brand Management - Connecting with LinkedIn - Email Management - Calendar Management - Bill Management - Event Management - Meeting Management - Client Outreach Connection - Prospective Client Research - Ad Hoc Requests for Research, Business Ideas, Etc Requirements: Turnaround Assignments within 48 hours Tech-literate; strong computer skills (for on-line research, ordering, etc.) and strong Apple skills (ipad, iphone, etc.) Initiative Taker Problem solver Professional and personable demeanor Highly organized Detail oriented Efficient Creative Clear and effective communicator via email, text, and verbally Honest 3+ years of similar prior experience Kind Regards, David

Hourly - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Hi! I am opening an opportunity to work as my personal assistant, and to grow and learn on the job as well. I have many different types of tasks/activities/projects to be worked on, and I have listed below a select few for consideration: - Social Media Brand Management - Connecting with LinkedIn - Email Management - Calendar Management - Bill Management - Event Management - Meeting Management - Client Outreach Connection - Prospective Client Research - Ad Hoc Requests for Research, Business Ideas, Etc Requirements: Professional and personable demeanor Highly organized Detail oriented Tech-literate; strong computer skills (for on-line research, ordering, etc.) and strong Apple skills (ipad, iphone, etc.) Problem solver Initiative Taker Efficient Creative Clear and effective communicator via email, text, and verbally Honest 3+ years of similar prior experience Kind Regards, David

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a customer service representative to answer emails related to the use of our mobile apps. While we have some basic templates for most types of questions, we need someone who is comfortable engaging users and know how to edit templates so that they sound both personal and personable. Position will begin at 10 to 20 hours per week and is likely to progress to 40 hours a week depending on performance. Available during US daytime hours preferred. Spanish fluency a plus.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Opportunity: Customer Support Representative. Two shifts available. 6am EST to noon. Noon to 6pm EST. (Also have 8 hour day shifts available as well) Customer support representative who can assist with various projects and assignments in a timely manner focusing on quality service. Who Should Apply: You must have experience as a customer support/virtual assistant/personal assistant; excellent writing and verbal skills. You must have consistent internet access and be flexible in your schedule. MANDATORY: Fluent and native command of the English language. STRONG PREFERENCE will be given to applicants from North America, the UK, Ireland and Australia due to the language requirements. Your Background: You will have the ability to adhere to the highest standards of professionalism and courtesy. Ability to consistently reach positive client outcomes as well as positive client feedback is essential. Your Skill Sets: Over 1 year experience...

Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Are you a competent designer in Canva/ Photoshop? Are you comfortable with MailChimp? Looking for above-average pay and ongoing retainer work, for an awesome fun brand sending emails to 15,000+ fans each week, with tons of upside for more work if you're a rock star? Here's the deal... Using a pre-defined outline, I need someone reliable to curate imgaes into a *weekly* email in MailChimp. This requires you to: [+] pull the latest content from our brand’s Facebook, Instagram, and blog [+] resize images to fit a pre-defined outline in our MailChimp account [+] use Canva, PhotoShop, or your preferred design software to add text on top of some images (e.g. “shop hoodies” over an image of hoodies) [+] add some very minimal copywriting to the email--e.g. subject line, 2-sentence introduction [+] Send a ‘test’ of the email in MailChimp and ensure it looks good in your email inbox [+] Schedule the email in MailChimp Overall, I need you to follow a template, be creative,...

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are an ecommerce automation startup in Boston looking for a customer satisfaction expert. Our software connects ecommerce web sites with their vendors, manufacturers, warehouses and 3rd party fulfillment houses. Our customers are typically small to mid sized ecommerce site owners. We're looking for a person to help respond to support requests, onboard/setup new customers, and pin point technical issues. We need someone who is a available to work at least 10-20 hours per week during 9-5 EST. We require you to be US based and a native English speaker. While working you'll be in constant contact with the Boston office so availability on Skype, email and Slack (IM) during that time is required. Past experience with customer satisfaction, customer support or technical support are all a huge plus. Goals and Responsibilities - Provide courteous, efficient, and professional technical support to customers via email or phone - Troubleshoot various technical difficulties in data...

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Details WANTED: A Help Desk Support Agent that can read, speak, and write in Turkish and English. This role requires someone with an understanding of mobile devices (phones, tablets, etc.) and good understanding of customer service. ------------ WHO WE ARE: ------------ "We enable ordinary humans to create extraordinary mobile apps, for free." AppMakr/Infinite Monkeys is a fast-paced exciting new start-up that has developed a web-based, self-service platform to allow almost anyone to publish their own mobile apps with no coding, for free. These apps are highly focused on the niche topics and locations that are important to people's lives or small businesses. Our apps run natively on the iPhone and Android platforms, or in a mobile browser on any web-enabled smartphone. Today, we have already launched thousands of apps, and that will grow over the coming months. Our current projections show that our 'network' of app users will number more than 100 million - creating a...

Hourly - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
Create a conditional Auto Reply - improve an existing google apps solution or create a new apps solution. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ We are a real estate agency in Jerusalem Israel - www.home4trip.com We advertise properties on a classified ads website: flipkey.com For instance: https://www.flipkey.com/jerusalem-condo-rentals/p165621/ https://www.flipkey.com/jerusalem-condo-rentals/p195080/ The clients are clicking on "contact manager" and using the form to make an inquiry: The inquiries are sent to us by email. Attached is the email format. ("example enquiry.jpg") attached also is the email html source ("HTML source of message.txt") ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~` We need to send automatic reply to each client based on this text: Autoresponse text1.txt based on script that runs every 5-10 min ------------------------------------------------------------------------ We have tried to use "canned response" solution(http://gmailblog.blogspot.com/2008/10/new-in-labs-canned-responses.html)...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a communications company looking to hire customer care persons. Must have excellent command of both verbal and written English. This job is open to people who want to start right away. We are only interested in people looking for long term work and very serious. Must have a quiet location, with reliable computer and stable internet link.