You will attempt to solve any problems, which may be issues related to our software or a customers infrastructure and solution architecture, such as network, firewalls, permissions, configuration or similar, and escalate any complex issues where no known solution exist, to a 3rd level support specialist based in our European offices.
... - Must have extremely strong ability to work alone with minimal supervision
- Must have fast and reliable Internet connectivity
- Demonstrate good task management skills
- Must be customer-orientated while maintaining focus on the overall delivery of service
- Deep understanding of networking and firewall concepts
- Familiarity with shell script programming
This position is only available to individuals, not agencies.