Live Chat Operator Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I need someone to help me contact suppliers via email, online chat and phone and have the understand the benefits of our offer, get them to sign-up to our services and then help them through their initial steps of creating a supplier profile and their initial listings. This person will have good knowledge of email, social media marketing, blogging and online chat. Skype and webinar may be required. Desirable: Will have a good telephone manner with an international accent.
Skills: Live Chat Operator Blog Writing Facebook Marketing Search engine marketing (SEM)
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I have been running an online business targeting international students in UK since 2007. The business needs a confident person with excellent English writing and speaking skills to field phone, email and live chat enquiries in Zendesk. This is an ongoing opportunity requiring at least 20 hours a week initially. I am after someone who could become an integral part of my business while working remotely. If you are just looking for once off money making task, this is not an opportunity for you. Daily Responsibilities: . Answer customer service phone, email and live chat calls promptly . Follow-up voicemail, missed live chat sessions and email enquiries . Satisfy customer objections and help them to place orders . Follow-up pending payments and invoices . Provide after sales support including order tracking, handling complaints and refund request etc. . Updating order details (customer comments, deadline, etc) and status (paid, unpaid, assigned etc...) . Forwarding customer notes and comments to appropriate resources Qualifications . Fluent with English speaking (American or British accent highly preferred) . Correct English grammar is a must . Good typing speed to write emails and live chat . Experience with Zendesk and Zopim (preferable not essential) Performance Indicators Following are key performance indicators on which you'll be evaluated... . Sales Conversion - enquiries to sales . Customer Satisfaction Ratings . Number of calls, emails and live chat fielded (Weekly, Monthly, Quarterly) . Duration of call (phone and live chat) Testing Procedure Shortlisted candidates will be tested with an email writing test and a role play over Skype.
Skills: Live Chat Operator Customer service Email Handling English Grammar
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
We're looking for a person with fluent written italian to support our customers through live chat support. The person we are looking for must know written italian and english language to support any customer and collect their request. Our website is leader in Italy for the research of meeting rooms and venues for event, so we expect the freelancer will ask the customer every question needed to handle its request. We'll provide a full list of question needed to accomplish each chat Our chat service is handled with zopim, so if the freelancer already know the platform, this would be a plus. We need a live chat operator who will work from 7.00 pm to 9.00 am (Italian Timezone - UTC/GMT + 2 hours) from monday to friday (if possible also saturday and sunday). We will delete without reading each reply that don't contain the keyword "house" in the first line or in the object of the message, so that we can understand if you're a human or a robot. Please answer this job application in Italian, so that we could immediately evaluate your written italian skills Obviously we are at disposal for every clarifications. Please include in your job application what you would receive for this work. Probably you'll receive 4-6 chats maximum a day in these hours, the job could be done also when doing something else on your computer. Thanks
Skills: Live Chat Operator chat support Customer service English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are the world’s leading eyewear e-retailer currently seeking a home-based Customer Service Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions. Main Job Tasks and Responsibilities (includes, but not limited to): • Work with customers daily via email, phone and live chat. • Handle retail customer service inquiries for the English speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc. • Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales. • Response to minimum 100 e-mails equivalent per day. The Successful Applicant: • Fluency in verbal and written English; additional language is an advantage • Excellent time management and documentation skills • Customer service experience preferred • Availability for flexible work hours (weekends and/or evening) minimum 30 hours per week • High speed stable internet connection • Minimum 6-month commitment
  • Number of freelancers needed: 6
Skills: Live Chat Operator Call Handling chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I own a business where customers use text messages to order food from stadiums and restaurants. I need a team of chat specialists who can work through a web tool to chat with these customers about what it is they are ordering and build an e-commerce cart based off each restaurant's menu. The team's ultimate goal is to take the "unstructured" text that comes in from customers and use it to build a final order that can be billed and sent to the restaurant's kitchen for fulfillment and delivery. This team needs to be fluent in their English language skills. They also need to be able to work very quickly as each e-commerce order will need to be built in less than 1 minute. Fast typing skills are a must as well here. In general good computer skills and the ability to work within a web-based tool. I say "team" because I will need the ability to schedule people to work certain days/times (dependent upon U.S time zones as well) and some days may be heavier than others. I can work with individual people as well but it would be easier if I could work with a company that could scale in and out depending upon expected volume per day. I may also have this group answer phones for our support phone # too so their English speaking language skills must be great as well.
Skills: Live Chat Operator Administrative Support chat support Computer Skills
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for someone to be available for messaging with me through WhatsApp regularly (about 30 minutes max per chat session) and during fixed and pre-agreed times. The aim of the conversations is multi-fold: - to help me get clarity about my focus for each week - to help me break down large goals into small steps - to discuss realistic deadlines together - to hold me accountable for my deadlines and follow up with me - to help me figure out the reasons when goals or deadlines aren't met and quickly work on an action plan to improve - to send me motivational and inspirational content as you see fit to get my best self to shine (c/p from lifehacker and similar outlets) - ... (to be discussed in detail once setting this up together) REQUIREMENTS – Great communication skills in English – Availability in the morning and/or the evening of the CET (Central European Time) zone
Skills: Live Chat Operator English
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a US software company focused on cloud B2B systems, looking for a tech/customer support agent to provide phone/live chat/ticketing based support. This is a long-term, ongoing position. Required skills: - Fluency in English (both written and verbal) - Technical background, either in the software industry or closely (IT) related - Experience in providing technical/customer support - Good at multitasking - Strong problem solving skills - Strong communication and teamwork skills - Reliable Internet connection (10+ mbit) for VOIP use Bonus skills: - Experience with any kind of scheduling, payroll, project management, HR or CMS software is a plus - Any experience with Zendesk, RingCentral, LiveChatInc or Intercom is a plus Work duties: - Handling tickets, live chat and phone calls with customers - Responding to general inquiries about our software - Resolving technical issues clients may experience with the use of software - Helping customers with the registration, initial setup and/or software use Work Hours: - We initially need the coverage for the evening shift- PST (usually between 6PM and 10PM Monday through Friday), with an 8-9 hour shift on Sunday. * The initial training (cc. 2 weeks) is held during the first shift (PST).
  • Number of freelancers needed: 2
Skills: Live Chat Operator chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
OVERVIEW The ArtJamz Customer Customer Service Artist handles customer support and communications via email, live chat and phone response. Minimum 8hrs per week. The position has the following focus: 1.) Customer Communication Respond to emails Have the ability to check emails on a daily basis for approximately 30min to 1 HR All emails must be responded to or forwarded to the correct ArtJamz team member within 24 hours We typically receive 1 to 2 emails a day, they generally pertain to: Asking for refunds (You would refund them) Inquiring about private events (forward those to the Events Director) General questions about “how ArtJamz works” We provide template responses to help make this easier You need a phone you can read and answer emails on We’ll help set your phone up Handle rebooking and refund requests using Fareharbor booking and reservation system 2.) Answer customer phone calls FAQs Forward calls Handle rebooking and refund requests using Fareharbor booking and reservation system 3.) Live Chat Handle live chat communications with customers FAQs Forward calls Handle rebooking and refund requests using Fareharbor booking and reservation system 4.) Skills Needed Available to handle requests within 24hrs of receiving request Ability to learn, comprehend and articulate the Artjamz business model Technologically savvy Email, live chat, phone Reliable internet and / or phone connections Personable and friendly customer demeanor English speaker Spanish ability a plus
Skills: Live Chat Operator Call Handling chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a company located in west coast open at 9AM. I am looking for a freelancer who can assist customers 8AM-12PM daily with LIVE CHAT and answer phone calls and take messages (eventually assist the customers). We used a call center in the past but this was getting expensive. + Must speak fluent english. + Good customer service skills + Must be e-commerce savy We are in the wedding & fabric industry so the more you know about weddings and fabrics, the better. Looking for someone long term for these hours of operation. We will do hands on training prior to start.
Skills: Live Chat Operator