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Live Chat Operator Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Basically need someone who has "been there and done that" in all customer service situations. If you are that person then that should really be all I need to say. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
  • Number of freelancers needed: 8
Skills: Live Chat Operator Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This is a full-time customer service position. Answering all incoming live chats on LiveGlam.com. Engaging our visitors on LiveGlam.com through live chat with targeted offers based on their individual behavior. Directing existing customers to the correct agent for any technical issues. Must have good english skills and type 60+ words per minute. We are based in Los Angeles, CA. Hours will be from 12pm - 8pm PST. Must have Skype account for interview process.
  • Number of freelancers needed: 2
Skills: Live Chat Operator Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Join our first class outsourced (UK based) live chat team in providing good quality leads for our Automotive specific clients. The aim of a typical chat will be to collect name, number and nature of enquiry. For good leads generated a bonus structure will be in place as a reward. Looking for weekend and evening staff to cover the operating hours 9am-11pm on weekends and 6pm-11pm on weekday evenings. Flexible hours working from home, ideal for someone looking for part time work. UK based, if an applicant is successful, an interview and training week will be required in the Hampshire area.
  • Number of freelancers needed: 3
Skills: Live Chat Operator Customer service Lead generation
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Great customer service experience. Professional phone etiquette Technically savvy, typing speed of 40+ words a minute and able to work in a paperless office environment. Prior experience with Appraisal Software and Platform a plus Working knowledge of the Appraisal industries is a big PLUS! Telecommuting is acceptable Hours may vary but must be available to work between 8am - 6pm Monday thru Friday EST.
  • Number of freelancers needed: 2
Skills: Live Chat Operator Administrative Support Appointment Setting Call Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are the world’s leading eyewear e-retailer currently seeking a home-based Customer Service Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions. Main Job Tasks and Responsibilities (includes, but not limited to): • Work with customers daily via email, phone and live chat. • Handle retail customer service inquiries for the English speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc. • Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales. • Response to minimum 100 e-mails equivalent per day. The Successful Applicant: • Fluency in verbal and written English; additional language is an advantage • Excellent time management and documentation skills • Customer service experience preferred • Availability for flexible work hours (weekends and/or evening) minimum 30 hours per week • High speed stable internet connection • Minimum 6-month commitment
  • Number of freelancers needed: 6
Skills: Live Chat Operator Call Handling chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a US software company focused on cloud B2B systems, looking for a tech/customer support agent to provide phone/live chat/ticketing based support. This is a long-term, ongoing position. Required skills: - Fluency in English (both written and verbal) - Technical background, either in the software industry or closely (IT) related - Experience in providing technical/customer support - Good at multitasking - Strong problem solving skills - Strong communication and teamwork skills - Basic knowledge of Android/iOS systems - Reliable Internet connection (10+ mbit) for VOIP use Bonus skills: - Any kind of sales experience is a plus - Experience with any kind of scheduling, payroll, project management, HR or CMS software is a plus - Any experience with Zendesk, RingCentral, LiveChatInc or Intercom is a plus Work duties: - Handling tickets, live chat and phone calls with customers - Responding to general inquiries about our software - Resolving technical issues clients may experience with the use of software - Helping customers with the registration, initial setup and/or software use
Skills: Live Chat Operator chat support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi, my name is Kevin and I am an author and relationship coach. I am looking for a reliable, hard-working, and detail-oriented customer support star with great technical skills to be part of the team. What Needs to Be Done: Every day, customers who purchase my books and online courses write and call in with questions. Questions about accessing their order, questions about billing, questions about refunds, chargebacks, and many other concerns. Here's what I'm looking for... I'm looking for someone who is very organized and detailed-oriented because you will be corresponding with many customers through online customer service platform inside of zendesk. Please put attentive when you respond. You will be answering emails, providing customers with links to book appointments and order new products, issuing refunds, and other customer service tasks. You will also be making calls out to customers and answer the phone when customers all tackling the same issues. If you're the right person for the job, this could lead to a permanent full-time position of 30-40 hrs a week starting at 20 hrs per week. All hires in our company go through a 90 day test period, where we will review your performance after 90 days and determine if you're the right fit for the job. We are growing quickly and building our existing team up. There is a lot of room for promotion based upon your performance and initiative on the team. If you're interested in this position, please contact and let me know why you think you would be a great fit for this position. Thank you! Kevin
  • Number of freelancers needed: 5
Skills: Live Chat Operator Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for someone to join our Customer Service team who has a clear English dialect. stable Ethernet internet connection and who is comfortable doing tech checks with customers via webcam. Must have professional looking background and neat appearance for when on cam. When applying please include a video proposal. Those without video proposal with automatically be declined. Job Duties: - Answer customer inquiries on seminars that are coming up. - Be able to handle Email tickets, Phone calls (inbound) and live chat. - Excellent verbal and written skills. - Must be comfortable doing a test session with customer who has a scheduled live video session with our Hypnotherapist and client 1 hour prior to the start of their session. - Must be resourceful and ability to use Knowledge base, websites and Skype Team chat room to find answers. - Familiarity with Zendesk a huge plus. - Familiarity with Zopim chat a huge plus. - Excellent Adherence to work schedule. - Excellent written and verbal skills. - Take orders over phone and become familiar with product line and services offered. - Use and update several different Google sheets live - Understanding of Asana. - Be a quick learner and ability to adapt to changes quickly - Minimum of 1 year customer service/Tech support experience. For the right person this will be a long term position. Will start out 20 hours a week and may quickly ramp up to 40 hours if proven to be a good fit. If you have any questions please feel free to ask. Hours scheduled will be within the hours of 9 AM and 8 PM EST M-F. May include some Saturdays.
Skills: Live Chat Operator Call Handling chat support Customer support
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