Online Community Management Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
gobo is looking for a community manager to join the company on a freelance basis at the very start of our journey into community management. We will be building an offline community around the UK (where you need to be based, preferably *not* in London) as well as this online one, and we are focusing on the long term, on bringing real value to small scale theatre makers by enabling them to share resources, advice and the journey of making theatre. We are looking for someone to build a community via facebook and email while we build a specialised community platform. You will be someone who enjoys live performance (of any kind) and be motivated by huge visions. You will be a person who gets excited about changing the world and believes it is possible for an individual to do so, and someone whose motivation for getting up in the morning is seeing the value you bring to the lives of others. You will have some experience in community management and wield a good understanding of brand and content marketing. We will have a telephone interview where you will tell me how you would go about building a community over a 6 month period focusing on long-term quality. You will also tell me about how you use data in community management. If selected, during 2016 you will be paid a retainer to slowly build a community on existing social media platforms and for your expertise in building the new platform. This is a long term project so we are looking for someone who can work 5 hours a week to start with and gradually take on more hours - so you will ideally be a dedicated contract freelancer who is not looking for a full time position elsewhere. In return you will get to craft a community and a platform from the ground up and be instrumental in its design and operation - so we hope you'll be with us for the long haul. For more information, visit our current website to get a flavour for what we are currently doing. I look forward to hearing from you Camilla P.S. We are looking for the PERFECT candidate who has the right personality for the company and the role so we will accept applicants with less experience in community management. All candidates will hear back from us promptly, however the recruitment process may last awhile. Thank you for your understanding.
Skills: Online Community Management Brand Management Customer Retention
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Seeking a social media ninja who genuinely enjoys interacting with members building engaged communities! See attachment for full job description. WHO WE ARE is a rapidly growing site that educates the millennial audience about personal finance, travel, entrepreneurship, and more. Our goal is to make finance fun! We’re HQed in Delray Beach, FL, but have an amazing, distributed global team. THE ROLE As Social Media/Community Building Manager, you’ll reach millions of readers and help direct the growth of one of the Internet’s fastest growing publishing sites. Ideally, you will have extensive knowledge about credit cards, loyalty programs and personal finance with a significant interest in travel. You will also be excited to research and answer reader questions if you aren't sure of the answer (see attachment for examples). KEY RESPONSIBILITIES The successful candidate is inherently passionate about social media. You’re open and excited to be on video for Facebook Live events to help grow our brand and member engagement. You genuinely care about people and have an innate desire to help others. Most of our members are novice in their understanding of credit cards and personal finance; others have more expertise in “point hacking” and rewards programs. Your goal will be to interact with both these groups on our site and various social platforms in a relatable and engaging way. You should have strong knowledge and/or genuine interest in credit cards, credit card reward programs, entrepreneurship, technology, travel, careers, and real estate. You’ll work very closely with our executive team and Managing Editor to ensure consistent brand voice and to develop and execute comprehensive marketing strategies. The successful candidate will be highly motivated to master their role and expand their responsibilities by observing and understanding the business as a whole. WHO WE'RE LOOKING FOR • Ideally 1+ years of hands-on work experience in digital marketing and/or community-building • Excellent research skills and ability to breakdown difficult concepts into easy to understand content • High technical aptitude in all things Internet and social media: Facebook, Facebook Groups, Instagram, Youtube, Twitter, Snapchat. You’re always “in the know” on the latest social platforms and new features • Great on-camera presence and personality; willing to appear in video and act as brand spokesperson • Extreme attention to detail and outspoken advocate for compliance with card issuer rules • Passionate about our members and helping them in their current financial situation • Very comfortable in Excel, PowerPoint and ability to effectively present analysis • Problem solver; you’re always up for a new challenge or new initiative • Optimistic attitude and resourcefulness • Highly organized; you take notes and don’t need to be told twice what to do • Thrives in a fast-paced environment • Desire to learn and ultimately manage a team underneath you • Proactive; if the team has an idea, you’re 110% excited for trying it out as soon as possible AVAILABILITY: This is a truly exciting opportunity for someone who loves credit card points hacking and engaging with members. Full time/long-term opportunities could be available for the right candidate. Ultimately, we're looking for a long-term relationship where we can invest in your growth and training. Our team was founded with remote work in mind. We communicate via Slack and Google Hangouts daily and expect you to be a vocal, motivating and proactive leader of our close-knit team! READY TO JOIN OUR TEAM? Let us know! Submit the following information and we will get back to you. *Please note that only fully completed applications will be considered. Part A: Introduce Yourself on Video (90 seconds or less) Send us a YouTube link or video file telling us a little about yourself and: 1. Why you're qualified for this role 2. Why this role and a startup environment appeal to you 3. Where you would like to see yourself in 3 years 4. What your passions/hobbies are outside of work Part B: Answer the Following In a Brief Cover Letter 1. Which social media sites are you active on, and to what extent? Provide links to your profiles. 2. What are 3 online communities you like? Add a brief description why. 3. What do you see as a potential challenge for you in this role? 4. Pitch 3 ideas for short, live videos you think would resonate with our audience. Part C: Show Us Your Writing Style 1. Attach two short writing samples: (1) your choice of personal, professional, academic, blog post (2) - a writing sample that shows your ability to relate to peers in the 25-34 age group 2. Provide a screenshot of your results from this speed-typing exercise.
Skills: Online Community Management Blog Writing Content Moderation Content Writing
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
We´re hiring a Community Manager for the LatAm-Region, we´re a Video-Based social media App with +3Mio Users from Europe. We want to expand into the Latin-American Region ( Mainly Columbia, Mexico and Chile) for that we need someone to help us Develop&growth our Community. Would be happy to jump on a call and talk about details.
Skills: Online Community Management
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
VIRTUAL CUSTOMER ON BOARDING AND BUSINESS SUPPORT You will be given initial training and tests to familiarise with our new business platform. Your role will be to offer virtual on boarding sessions to connect Small to Medium size businesses to the platform. Primarily you will be dealing with business owners and office or business managers, providing a high level of customer service. You will need to conduct a brief audit of the accounting package and key business apps used by the business. You will provide an overview of apps available, and help customers select and log into apps and sync their data. You will also help customers set up a dashboard and alerts to indicate how their business is performing. In follow-up chat, you will provide the customer with business and basic technical support to ensure everything is working successfully. This includes relaying insights from our own knowledge base and from support guides, vidoes and links provided by cloud apps and accounting packages. You will report back to the team to document what is working well, what could be improved or made more efficient to provide business value. You need to be proactive and share learnings with fellow Customer Experience Consultants and customers. You will also need to handle basic support requests or refer to other team members, as we work a 24/7 operation to support customers. Familiarity with the following locations is highly desirable as these are where the majority of the Small Business customers are located: - USA (East, Central, West) - Australia (Sydney is our HQ /Melbourne) - Great Britain (London) - Middle East (Dubai) - Europe (Spain) - South East Asia (Singapore/Malaysia) - New Zealand Familiarity with Intercom (chat), Jira, Confluence, Cloud Accounting packages, cloud business apps and virtual software training and on boarding is highly desirable. Interest in working with a fast growing, global start-up as a dynamic team player helping drive customer success, with minimal supervision, is a must.
Skills: Online Community Management Appointment Setting chat support Constant Contact
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
I have created a song/video that has gone viral and I need an online marketing/PR expert that can help manage the song, the online virality, social media, and create revenue opportunities with branding, licensing, brand partnerships. The song has exploded online and now has over 500 million views and is reaching fans globally online with social media, youtube etc. - Would be great to find an expert that can help. The goal is to get more streams, downloads, etc. of the song! Thanks
Skills: Online Community Management Facebook Marketing Google search Instagram Marketing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need a long term virtual assistant who can assist me with creating my social media posts using my templates. The VA must be able to schedule all post for designated times during the day. The VA also needs to be able to send out emails to my email list that I will give them on a weekly basis. The person I higher for this job needs to be very organized and be able to stay on my schedule. Communication with me will also be very important. I need to see examples of social media posts you have created for other people and also I need you to tell me where you pull your content from. I need my social media posts to go viral! I am a Christian, faith based life coach that focuses on work life balance issues for professional women so all content must be tailored to reach this audience.
Skills: Online Community Management Content Writing Social Media Management Viral marketing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are looking for experienced community managers to support our enterprise offering with Social HubSite. This role is designed to be a single point of contact for clients that need help managing their Social HubSite. This might involve importing members, setting up and configuring built-in features, coming up with strategies to spark member engagement, etc. You can learn more about Social HubSite by going to and the enterprise service offering (what you would be helping to execute) by going to
Skills: Online Community Management WordPress
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
Project Duration: This is a Part-Time position in a long-term project. Because you will not be asked to sit-thru the entire length of the schedule you will select, this is an excellent opportunity for those that: A) already have a job with some wiggle room and know how to multi-task. B) are really responsive and know how to multi-task Schedule: 1. ​6:00pm (GMT) ­ 1:30am (GMT) Monday, Tuesday, Thursday, Sunday 2. ​6:00pm (GMT) ­ 1:30am (GMT) Wednesday, Friday, Saturday 3​. 1:30am (GMT) ­ 9:00am (GMT) Monday, Tuesday, Thursday, Sunday 4​. 1:30am (GMT) ­ 9:00am (GMT) Wednesday, Friday, Saturday 5. ​9:00am (GMT) ­ 6:00pm (GMT) Saturday, Sunday Payment Module: You'll get payed for every question replied. The amount varies with the volume of questions answered. Find the rates bellow: 1 - 10 --> $3.50 11 - 20 --> $3.00 21 - 30 --> $2.50 31 - 40 --> $2.00 41 - 50 --> $1.85 51 - 60 --> $1.70 61 - 70 --> $1.60 Location: Worldwide - Remote Minimum Experience: No previous experience required Tasks involved: Support tasks include answering simple questions using answers from a knowledgebase we will provide within 15min max. Requirements: - Fast and Reliable Internet Connection - Smartphone (if you like to work on the go). - Responsive. - Attention to Detail / Multi - Tasking - Self driven character.​ Tasks: - Answer questions within 15 minutes - Make sure replies are personal and don't look like canned responses - This is a super user programme on a community offering customer to customer help, so draw on your experience as a Lebara customer when communicating - Liaise with designated Lebara staff to raise moderation issues that need to be edited/deleted - Raise with designated Lebara staff questions that require their attention​ Notes: - All answers will go through a quality approval process - You will not be paid for poor quality responses, incorrect information or unnecessary replies to posts (further replies which are not required to solve a customers issue) - Must adhere to the community guidelines
Skills: Online Community Management Social Customer Service
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I'm looking for a very organised, proactive, self managed person who can support me in making a difference with the clients I work with. Fluent verbal and written Spanish and English, happy to work from home with flexible arrangements where the focus is on results and not on hours on seat. I need someone who is passionate for what I do and believes in it, wanting to create a better working world. Comfortable with social media (blogs, twitter, etc), dealing with senior executives, organising meetings, helping write documents, etc. This is an ideal opportunity for someone looking for flexibility of hours within the day (ie. senior PA who is at home looking after baby), while being good at staying in touch. Attention to detail and great memory is essential, helping me honor my various and multitasking commitments. Personality is a must ;-) Fun to work with, very engaging with my clients and able to challenge me (with a smile). Ideally, you are self employed and see this as a business opportunity for you, a way to feel good about the value you add and happy to work for a cause, instead of a company.
Skills: Online Community Management Administrative Support Appointment Setting Blog Writing