Phone Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We currently have a position for a full time customer service manager. You will come on as the new manager and will be responsible for managing tasks, overseeing general duties, time management and final checks on reporting, inventory, etc. Your responsibilities will include: Managing Amazon accounts Managing Ebay accounts Phone support live chat email Reporting Administrative Tasks You will also be responsible for forwarding customer orders to the relevant warehouses for collection and working on special projects. A sound knowledge of Amazon selling platforms is essential. Great written and spoken english is necessary, as well as a clear accent. Full training will be provided. The role is a day time shift that runs on UK (GMT) time. Weekend and after hours work may be required. English is the main language required, however in addition French, German or Spanish would be looked on favourably although not essential. Please note, we are only interested in applicants able to add personality to their communication. We do not like over professional responses. All communication must be kept casual and personal. This is a full time role, 40 hours per week plus occasional overtime. Performance and sales bonuses totalling 10-20% above your base rate are also available to high performers.
Skills: Phone Support chat support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
International 24/7 Call Center (inbound) is looking for several Dutch speaking candidates. We are looking for people with good communication skills, adaptable, outgoing personality who can work independent as well in a team (online). We are especially looking for candidates who are interested in having a monthly fixed income (20 - 40 hours a week) for a long period. It will take time and effort from our candidates to get familiar whit the system and procedures before they can start working. Job Duty: * Answer incoming calls professionally to customer standards and provide information or explain procedures. * Follow up those established procedures when needed in clients system. * Demonstrates competency in computer knowledge of systems required to perform duties. * Monitors calls to ensure they have been properly followed through. * Update your job knowledge and participate in educational training opportunities * Accomplish organization service level * You need to have a fixed internet connection (no wifi) or at least be able to connect the internet-phone (hardware) directly to your router/modem. Internet connection has to be stable and fast (at least 5MB download speed / 1 MB upload speed) due to phone/speaking quality whit work. * A good reliable laptop and working area. You can work from home, but keep in mind. Our customers expect to call a office / call center. (so avoid noise like TV, animals, people yelling, etc.) Qualifications: * Skill qualifications like verbal communication, Phone Skills, Listening, and Data Entry Skills * People skills, informing and customer focus, customer Service * Attention to Detail, Professionalism and Multi-tasking * Able to work under pressure on busey moments, prioritize workload. * Can work on own initiative. * Flexible, reliable and punctual. What we offer: * Guarantee of min 20 hours a week (up to 40 hours a week is possible). * Possible to work 10 - 12 hours a day ( night hours are more quit/easier) * Long-term period (6-12 months or even longer) * You can have fixed working days and fixed working hours weekly. * We provide you a phone (IP Phone), headset and software.
  • Number of freelancers needed: 8
Skills: Phone Support Call Handling Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are Springbox. www.springbox.me For the last 3 years we've delivered healthy, nutritious meals all over the UK direct to our customers homes. We need a customer service manager/representative to service our 150 customers monday to friday 9am-5pm GMT time. It is busiest on monday and tuesday requiring 2-4 hours of your time on each day. On other days it is only 1-2 hours But you need to periodically check our Freshdesk support tickets throughout the day (2-3 times in the day is fine). Over time we will also want you to answer the calls that come through (maximum 10 per day). We are willing to pay well and you will be treated excellently and given lots of involvement with the company. You must have: - Perfect english, both spoken and written. - A really friendly, helpful attitude. - Lots of customer service experience. - Be good with numbers as you'll have responsibility for refunding and charging customers. - Be very detail oriented and a perfectionist to make sure records are kept perfectly up to date and mistakes are avoided. - Ideally some interest in health, fitness and food. Please send a 1-2 paragraph reply letting us know why you are the right person and when you can start. Thank you!
Skills: Phone Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We require a remote desktop support specialist for data recovery tasks, such as hard drive recovery, ransomware recovery, and deleted file recovery. We are a global company and require someone with experience to be be able connect to client machines via TeamViewer and call them when necessary via Skype. Clients book appointments and we will assign them to you at the designated time. Your role would be to connect and perform a remote evaluation and update the ticket. We will provide training to this person. Requirements: -Native or Proficient English Speaking -Previous Data Recovery Experience -Experience With Ransomware
Skills: Phone Support Data Recovery Technical Support virus removal
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Greetings and Peace, I Am looking for a well qualified, perfect English speaking virtual assistant to make information based calls to my warm leads that are being generated for my Forex Trading Company. You will Be trained on the material and flow of conversation for these leads. Nice Bonuses will be given upon revenue being generated from your marketing efforts. Thank You 2 All who Apply! LovePeace
Skills: Phone Support Telemarketing Telephone Handling
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
we have a list of about 13500 potential customers on excel spreadsheet and we want to upload this content to salesforce for the first time. We are going to get the IQ package from salesforce. We have never worked with this app before and we need to get 2 hours of online support as well after the spreadsheet is installed. so please bid on whatever time it will take you to upload the software and also bid for 2 hours of phone support as well as on-screen support for the same time. We may not upload all the data at the same time, as some of it is incomplete phone numbers or email, which we will get later on in the future so we may need this work to be ongoing as well please see attached file for the info we ned to upload to salesforce​ I need to know how many hours you expect the list to by uploaded onto salesforce we have approx. 15000 to be upload in 2 segments. In addition, we will need to contact you on the phone to get the instruction to use this site and we will need screen sharing apps like join me or TeamViewer so you can instruct us as we talk on the phone. are you familiar with this kind of session. we will need to talk on the phone before starting the work. you can call us on Vonage app, its free to call the USA​
Skills: Phone Support GoToMyPC Salesforce.com
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
• General Information and consulting – • Account setup - Brand registration – • Manual and bulk inventory upload – • Customer Service in German native language – • Developing policies and processes – • Product listing creation from scratch in English, German • Product listing translations from/into German, English • Product promotions and pricing strategies – • Reputation management – • Ethical verified and unverified purchase product reviews – • Return Management – • Provide information about products and services • Take orders, calculate charges, and process billing or payments • Review or make changes to customer accounts • Handle returns or complaints • Record details of customer contacts and actions taken. • Fulfillment • Review and select standard responses for answers or solutions • Accountable for sales/customer service in Amazon Germany • Monitor inventory, after sales invoice colmex, cloud base system for invoicing. • English speaking is a must • 2-3 hours a day.
Skills: Phone Support Administrative Support Call Handling Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for a virtual assistant to help with our new business venture which is a company that focuses on logo designs and decorative apparel (via embroidery, screen printing and heat transfers). My wife currently has a 37 year old, well established embroidery company and we are expanding with this subsidiary business to market to businesses in the area. Our ideal candidate will have graphic design experience, knowledge of screen printing/embroidery/heat transfer process, artistic, organized, strong technology skills, customer service skills and detail oriented. We would like our candidate to be located close to Annapolis, Maryland. Job responsibilities would include taking incoming phone calls from businesses that we market to, sell our services, work with our vendors, quote jobs with our online software and follow the job from start to delivery of our products.
Skills: Phone Support Administrative Support Customer service Organizational Behavior