International 24/7 Call Center (inbound) is looking for several Dutch speaking candidates. We are looking for people with good communication skills, adaptable, outgoing personality who can work independent as well in a team (online). We are especially looking for candidates who are interested in having a monthly fixed income (20 - 40 hours a week) for a long period.
It will take time and effort from our candidates to get familiar whit the system and procedures before they can start working.
* Answer incoming calls professionally to customer standards and provide information or explain procedures.
* Follow up those established procedures when needed in clients system.
* Demonstrates competency in computer knowledge of systems required to perform duties.
* Monitors calls to ensure they have been properly followed through.
* Update your job knowledge and participate in educational training opportunities
* Accomplish organization service level
* You need to have a fixed internet connection (no wifi) or at least be able to connect the internet-phone (hardware) directly to your router/modem. Internet connection has to be stable and fast (at least 5MB download speed / 1 MB upload speed) due to phone/speaking quality whit work.
* A good reliable laptop and working area. You can work from home, but keep in mind. Our customers expect to call a office / call center. (so avoid noise like TV, animals, people yelling, etc.)
* Skill qualifications like verbal communication, Phone Skills, Listening, and Data Entry Skills
* People skills, informing and customer focus, customer Service
* Attention to Detail, Professionalism and Multi-tasking
* Able to work under pressure on busey moments, prioritize workload.
* Can work on own initiative.
* Flexible, reliable and punctual.
What we offer:
* Guarantee of min 20 hours a week (up to 40 hours a week is possible).
* Possible to work 10 - 12 hours a day ( night hours are more quit/easier)
* Long-term period (6-12 months or even longer)
* You can have fixed working days and fixed working hours weekly.
* We provide you a phone (IP Phone), headset and software.