Phone Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Must speak English semi-clearly Remote into Servers, Workstations and firewalls to fix any issues Support Backups - ShadowProtect & Crashplan - Repair and maintain Be able to keep patches updated on workstations Be able to keep Antivirus updated on workstations Keep Malwarebytes updated on workstations Work with Continuum to resolve issues on updating, etc. Diagnose and remediate issues with workstations (Slow PC, errors) Work with AD, 365, and some Exchange on setting up new users, groups Must have a VERY high level of attention to detail Must be able to follow instructions with attention and care High level of documentation of work that is done is needed Ability to call end-users and vendors to coordinate support Be able to work with a team to be able to diagnose issues Some Powershell scripting and Group Policy a plus Sonicwall knowledge a plus Dell DRAC knowledge a plus Strong knowledge of Microsoft Office 365 w Exchange Daily Backup Checks Need to be available from 6am EST to 3pm EST Roughly 30 hours per week Must speak English to speak with Vendors and Clients Must have Skype and ability to call Vendors and clients Technologies supported: AVG, Malwarebytes, Logmein, Logmein, Windows 7/8/10, Lenovo Laptops, Dell Desktops, Windows Server 2003/2008/2012, Hyper-V, ShadowProtect, Crashplan, Microsoft Office 365 Exchange, Exchange 2010, Logmein, Dell DRAC, Sonicwalls, HP Access Points, Dell and HP Switches, Powershell, Group Policy, Active Directory, Security, Virus Cleaning
Skills: Phone Support chat support Data Backup Desktop Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
VA must use skype, webex, gotomeeting, and have a working knowledge of salesforce, be available during normal USA-ET working hours of 9-5, M-F (and Saturday if possible), the ability to quickly learn new SaaS applications. This person must be highly responsive and customer service oriented. Manage contact lists and customer spreadsheets Maintain a calendar and set up meetings Take transcription and handle correspondence Make travel arrangements Handle billing and accounting Prepare and send out e-mail newsletters Prepare, collate and ship proposals and meeting materials Send out requested information to customers Handle client inquiries by phone or e-mail
Skills: Phone Support Administrative Support Business Writing Communications
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
An American merchandising company is looking for sales and customer service representatives in the Philippines. Job Scope: To provide customer service in accordance with company's policies and procedures and thus achieve sales targets. Responsibilities: Sales representative primary Job Duties: • Receive calls from old and new customers, and providing them with product and service information. • Follow up on deals, send quotes, Obtain orders and more • Managing clients and upselling • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, special requests, orders and sample purchases. • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. Compensation and Benefits • Base salary. • Sales commission. • Success Bonus • 5-day work week • Career opportunity
Skills: Phone Support Customer service Email Handling English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, Thanks, please read the entire job posting, due to lot of fraud going on UPWORK & online websites, some of the freelancers make wrong claims such as posting attractive photos, fraud online tests (not written by them), they claim they are experts but they are not even close. So now please help me to give this job to you if you are truly qualified and here few of my conditions before I consider you as my potential candidate, I expect this job and our relationship is for long time on upwork (I have hired some good some bad freelancers for many years on Elance , Odesk and few other websites ) 1) Reply me what are your 5 main strengths, expertise, advance experience and knowledge (Any proof ) 2) Reply me do you consider yourself as an "Expert" and why ? either in EXCEL, WORD, TYPING 60 MIN WPM, DATA ENTRY, RESEARCH, WRITING, WEB, GOOGLE search, and much, much more you name it 3) Please note that preference will be given to who has passed upwork tests and also has photo identification, all education certificates, Microsoft"s tests , Paralegal, or attorney or accounting degrees. Please attach your proof when you reply (anything written by you on UPWORK or resume will not help you much.) 4) what hours are you available 7 days as per Eastern standard time NEW YORK Time READ MY JOB POSTING AGAIN !!! GOOD LUCK!!!
  • Number of freelancers needed: 3
Skills: Phone Support Administrative Support Appointment Setting Article Writing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Under general supervision, performs routine and some complex clerical functions including discreet screening of executive's mail, email, and phone calls. Manages appointments and schedules according to established policies; confers with supervisor on only the most unusual cases. Assist in preparing financial and operational reports and analyzing the progress or adverse trends; support recommendations and conclusions. Serve as a liaison with administrative personnel concerning the company's policies and procedures. Handle and route sensitive information which may present a significant impact to the company's image, reputation, and finances if shared beyond its intended audience. Assist with interpreting and clarifying routine departmental policies and procedures; may assist with making recommendations on specific operating issues in strict accordance with departmental precedents and applicable policies. Assist in organizing and coordinating the administrative support of the executive's office functions, to include managing multi-line telephones, maintaining office supplies, disseminating incoming and out-going mail, planning meetings and scheduling travel arrangements. May prepare and disseminate meeting minutes. Maintain an organized system of automated and manual files that provide a quick reference library of company information used to conduct research and answer questions. May represent the executive(s) on one or more lower-level internal and external committees. May direct the duties of a small group of lower level Administrative Assistants and/or Receptionist. Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. Performs other related duties as required. ■ Minimum Education: High School Diploma or completion of GED. ■ Minimum Experience: One (1) year of experience as a senior level administrative assistant or similar role. Industry and/or departmental specific experience is preferred. This position does have the potential for a permanent full-time opportunity. Serious inquiries only with administrative assistant experience.
Skills: Phone Support Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Plumbing Company is looking for a reliable and efficient CSR and dispatcher. The job entails answering phones and scheduling customers for their plumbing repair needs, data entry, and some light paperwork. Also will need to dispatch calls to the technicians out in the field. Seeking individual with: - Clear and concise communication skills (oral and written) - Positive attitude - Attention to detail - Self -- starter - Ability to multi -- task efficiently - Understanding the importance of good customer service - Ability to work effectively as a team player and independently - Reliable transportation Must be computer literate with customer service experience.
Skills: Phone Support Administrative Support Appointment Setting Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We provide a flexible and Part Time or Full Time opportunity to begin Immediately. There is a high earning potential with our compensation plan. We provide ongoing Training and benefits. Duties: We require heavy phone work to provide information and answers to requests received. You will have conversations to ensure all information is provided in a timely manner and answer any questions posed. Requirements: Our ideal candidate will be outgoing and friendly with strong desire to achieve and succeed. You must have a good phone presence. Be able to multi task and work independently. Phone and computer skills are a must. Daily Pay and Residual and bonuses available. Goal driven applicants only
Skills: Phone Support Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Virtual Assistant with a strong "people skills" background, very personable over the phone, must possess strong computer, organizational and communications skills, both written and verbal, proactive self-starter, duties will include: • Fluent in English • TENANT SCREENING: Screen tenants to find the perfect match to our properties • Make and return calls, emails, texting, etc. • Computer skills: Office, Google Docs, Dropbox, Google Voice, Gmail, Podio, etc. • Lots of data entry, update, etc. • Review applications, documentation, etc. • General Property Management • Tenant maintenance requests follow ups • Set up appointments, schedule showings • Ability to quickly learn and problem solve • Good character, motivated, hard working • Online research, data entry • Update and maintain ads in various web sites • Assist Real Estate Agent • Transaction coordination of Real Estate paperwork • Create, fill out various types of paperwork, contracts, leases, etc. • Assist with daily problem-solving tasks • Ability to handle and organize projects. • Lead Generation and Marketing • A plus if bilingual English/Spanish, but not required.
Skills: Phone Support Administrative Support Appointment Setting Cold calling