Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Must speak English semi-clearly Remote into Servers, Workstations and firewalls to fix any issues Support Backups - ShadowProtect & Crashplan - Repair and maintain Be able to keep patches updated on workstations Be able to keep Antivirus updated on workstations Keep Malwarebytes updated on workstations Work with Continuum to resolve issues on updating, etc. Diagnose and remediate issues with workstations (Slow PC, errors) Work with AD, 365, and some Exchange on setting up new users, groups Must have a VERY high level of attention to detail Must be able to follow instructions with attention and care High level of documentation of work that is done is needed Ability to call end-users and vendors to coordinate support Be able to work with a team to be able to diagnose issues Some Powershell scripting and Group Policy a plus Sonicwall knowledge a plus Dell DRAC knowledge a plus Strong knowledge of Microsoft Office 365 w Exchange Daily Backup Checks Need to be available from 6am EST to 3pm EST Roughly 30 hours per week Must speak English to speak with Vendors and Clients Must have Skype and ability to call Vendors and clients Technologies supported: AVG, Malwarebytes, Logmein, Logmein, Windows 7/8/10, Lenovo Laptops, Dell Desktops, Windows Server 2003/2008/2012, Hyper-V, ShadowProtect, Crashplan, Microsoft Office 365 Exchange, Exchange 2010, Logmein, Dell DRAC, Sonicwalls, HP Access Points, Dell and HP Switches, Powershell, Group Policy, Active Directory, Security, Virus Cleaning
Skills: Technical Support chat support Data Backup Desktop Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
IT Support – Technical Engineer – Windows – Microsoft – VOIP – Network – LAN WAN – Active Directory – Technical Consultant – Help Desk – Service Delivery - Remote Support Field Engineer Candidate is required for remote support via remote desktop to resolve issues with business clients. We Cover approximately 20 business clients average of 5-10 PC's and laptops per business with a total of 10 servers currently to manage. Key Skills - Windows Server 2008 / 2012 - Desktop Support – Windows O/S & Microsoft Office - Web Hosting knowledge - Microsoft Office 365 - Active directory - Microsoft Terminal Services Deliver clear and concise communication both verbally and written This work is ongoing all year round reasonable response times are required with regular updates on the ticketing system to report progress of issues. At this stage we need someone straight away to answer our ticketing system. You will be accountable for your time with regular meetings each morning with your team leader. --- Skills: Microsoft Certification is a bonus, Ticketing Systems You will need a microphone and a reliable internet connection We will upskill the right candidate generally with Microsoft Certification. This is a full time position. Times are between 8:00am - 5pm +930CST. If you cannot do between this time, you need not apply Depending on your work - we are looking at between $3-5 per hour depending on how good you are.
  • Number of freelancers needed: 2
Skills: Technical Support Helpdesk Microsoft Server Network Administration
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
We are looking for several high level support experts who are experienced in Network Servers, Databases and Wordpress Migration and Configuration. Communication via Google Hangouts will be vital. When logged in you will be working exclusively for us. We don't want support staff who are working simultaneously on other projects. So you need to be extremely dedicated to the task at hand. This will be mostly message support, some hands on troubleshooting and occasional calls. Testing may start immediately.
  • Number of freelancers needed: 5
Skills: Technical Support Data Backup Data Recovery Email Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Must be highly competent in software obtainment, product license key obtainment and installation. Must be expert in bitrix24 full suite and features. Must be able to install into server, configure, and create and support access for multiple users. Must be able to be support for any and all questions.
  • Number of freelancers needed: 2
Skills: Technical Support Desktop Support English Network Administration
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are property management company that is based in the United States but is planning to put a branch here in the Philippines. We are looking for outstanding technical support representatives who will be part of our Business Process Associates team. Job responsibilities will be: * Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients. * Will serve as the Escalation Team and will have authority on how to handle certain situations. * Coordinate with internal and external clients and provide assistance on phone and resolved all queries. * Will be responsible for Post – leasing process, posting notices, health and safety inspections and handling Tookan app. * Documents all transactions on an everyday basis and update as the process changes. Collate metrics from various associates and prepare appropriate reports. * Coordinate with team members and ensure achievement of all team objectives and goals. * Analyze all issues of internal and external clients and provide effective resolutions for same. * Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require. * Manage everyday work activities and informed supervisor appropriately. Qualifications: * College graduate * Atleast 1 year in the BPO industry as a Technical Support Representative. * Can work with minimal supervision. * Amenable to change. * Can work in shifting schedule. NOTE!!! * We need someone who's from Davao, Philippines. As of the moment, we're still on a homebased set up but will soon be moving in to our own office. We need someone who can fully commit and start immediately and we mean right after the interview! We are offering $2 - $3/hour for starting salary. Thank you.
  • Number of freelancers needed: 10
Skills: Technical Support Customer service Email Handling Email Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Description Are you an IT professional engineer with experience in technical field support? Are you looking for a challenging job that will let you keep developing your skills? If you are interested in working with the best join Zion Tech Group as Technical Field Support engineer and be part of a global leader in technologic services. Department The Technical Field Support Engineer will be part of the Support department and will contribute the Global Service Unit with: • Day to day technical support to Service Operations (troubleshooting). • Customer interface for technical issues (Incidents and Requirements) related to Service Business. • Engineering support on locally developed solutions for the existing fleet. • Lead changes on the existing fleet by providing input in centralized processes. • Ensure deployment of technical solutions to sites. • Ensure correct HW and parameter settings on sites. Responsibilities • Technical support on troubleshooting of Hardware components. • Act as a liaison between Service Desk department and the consultancy to solve the incident. (Work with SLA metrics). • Act as a liaison between field personnel, vendors, customers, and Continuous Improvement Management. • Prepare technical reports including root cause analysis for failed components (mainly main components) in order to improve turbine performance. • Act as liaison between Zion Tech Group Service and Customers for questions and claims related to Hardware components. Attend meetings with technical content. • Ability to provide support to the legal department on technical issues related to Hardware and Software configuration. • Infrastructure installation. • Ability to set the domain after installing Microsoft ISO. • Maintains professional and technical knowledge by attending brainstorms. Qualifications • Experience (2rs +) in Field Support or Hardware/Software Maintenance. • Bachelor degree in Engineering or related areas. • English language written and spoken. • Microsoft Office and statistical software such as Active Directory & Exchange. (End User Configuration). • Strong technical skills with emphasis in problem solving and root cause failure analysis. Competencies • Able to multitask and prioritize daily work under a fast paced environment. • Good communication and presentation skills.
  • Number of freelancers needed: 2
Skills: Technical Support Computer Hardware Installation Helpdesk Microsoft Active Directory
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We make CNC milling machines and are looking for technical support help. We use Help Scout for email support, and Skype if we need to speak with a customer directly. Fluent written and spoken English is a must. We would prefer a candidate in a time zone that makes it possible to work during the US day. We're looking for 15-20 hours of work per week to start with, with the potential for to grow to 30 hours/week.
Skills: Technical Support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I operate a white label website creator (www.creativewave.co) based on imxprs by ImCreator. I need someone experienced with IMXPRS to help with both technical support to clients and website design. Work will be ongoing after a trial of about 2 weeks. I expect a light workload at the beginning (aprox. 3 hours per day). For the customer service/ technical support aspect of the job you will need to provide assistance to people setting up accounts and creating websites with the imxprs site builder. For the design component you will need to create high quality websites that are aesthetically pleasing and fully functional. Experience and efficiency is essential. Thank you for you consideration for this job.
Skills: Technical Support Customer support