Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
REQUIREMENTS PRE-PROPOSAL: 1. Complete this assessment: http://www.ondemandassessment.com/verify/apply/DSvmSvD/ChTanTaa 2. Understand we will guarantee you at least 40 hours per week, but your schedule may change and must be flexible ----------------------------------------------------------------------------------------------------------- We are a managed service provider in the Las Vegas metropolitan area. We are currently looking to expand our team of independent Upwork contractors. You will be joining a group of seven existing contractors, some of whom have been with us for years. What you'll do: Provide computer, networking, server and VOIP phone support to employees working for over 150 Las Vegas area businesses. We appreciate contractors who have a proven education record, especially with IT-based certifications, but we are focused on the right attitude and drive. It's important that you love technology and helping people, and that you're prepared for dealing with some very complicated problems! Support is provided by live telephone call and email only. Your English must be superb, with little to no discernible accent. What we offer: Depending on certifications, a starting rate between $4.44 and $7.76 per hour. Minimum 40 hours per week. After 90 days, we will pay for your exam fees on any of our approved IT certifications with CompTIA, Microsoft, SonicWALL and more. The opportunity to work with a great team, who wants to help you grow and excel. You will work with some of the best, professional clients on offer. You will be challenged every day, both by our clients and by your teammates. Please send an Upwork message with any questions before applying. Thank you for your interest in our position!
Skills: Technical Support Customer service Customer support Microsoft Office
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Coach talented video creators on how to live stream perfectly. You will provide content coaching and technical setup help to rising and existing star creators.Set creators up to entertain their audience with strong stream content and smooth stream quality. To succeed at this job, you need to have a technical-background and great people skills. You will teach creators how to stream their mobile device, facecam, chat screen, and audio to live audiences of anywhere from 10 - 10,000 viewers. Experience with OBS is a big plus and experience with XSplit, AirServer, Elgato, or other streaming software is also a plus. Let us know in your application if you’re familiar with any of these tools. There’s the opportunity to continue working for as long as you desire if you do a great job. We will always need someone to help onboard our star creators!
Skills: Technical Support Telephone Handling Video Streaming
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts on our CMS. Setting up new events. Support on the online ticketing system. Submitting bugs to tech department Lead generation ( internet researching ) Support Systems you will be using: - Zendesk - Intercom - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. Additional: ( Not necessary ) Perfect Australian / American phone voice. Spanish Speaking If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology. Successful applicants should bid from $4 - 6USD and not have a second job as they will be requested to work full time. When applying please include the word "extra" at the beginning of your application so that I know you have read this job listing.
Skills: Technical Support Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We require a remote desktop support specialist for data recovery tasks, such as hard drive recovery, ransomware recovery, and deleted file recovery. We are a global company and require someone with experience to be be able connect to client machines via TeamViewer and call them when necessary via Skype. Clients book appointments and we will assign them to you at the designated time. Your role would be to connect and perform a remote evaluation and update the ticket. We will provide training to this person. Requirements: -Native or Proficient English Speaking -Previous Data Recovery Experience -Experience With Ransomware
Skills: Technical Support Data Recovery Phone Support virus removal
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Here are a list of core skills required for the job. Soft skills · The candidate must be very good at customer service and have strong communication skills. · The ability to explain technical issues to users of all skill levels from advanced to very basic is big asset Technical skills. I don’t expect them to know all of this, we will provide training as explained above but this is a good list of common day to day tasks they will handle. · Imaging desktops and laptops using SCCM · Physical setup and moves of hardware · RSA – assigning and troubleshooting issues with RSA soft tokens · Hardware asset management – attaching client asset tags to any new hardware they receive and keeping an updates spreadsheet of what asset is assigned to what user and in what office location. · Enrolling a user’s personal phone with airwatch – our 3rd party service that delivers firm email to mobile devices · Troubleshooting issues with our remote access services : VMWare Horizon View, VPN and Citrix · Familiarity with both Android and Apple devices · Windows 7 · Office 2010 · Troubleshooting issues with Cisco IP phones (they will not need to know how to program them, only troubleshooting issues) · The ability to work with our network services teams to troubleshoot network related issues. · AV – setting up a conference room for a video conference and sound check
Skills: Technical Support chat support Customer support Desktop Support
Hourly - Entry Level ($) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
Only accepting applicants at $3-10/hour. Hi, I have 2 sites. Both sites are running the same theme, same design, same content. One is extremely fast, the other is extremely slow to load. The hosting company says they have increased all that they can, so it might be that the theme on the other one is behaving strangely. I'll send you the domain URL after you apply.
Skills: Technical Support WordPress
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
We are looking for a contract technical recruiter and sourcing specialist. = Direct sourcing required - ability to find top talent without the use of traditional job boards/postings = Phone screening prospects (candidates) identified - ability to phone interview/screen for technical ability and work history
Skills: Technical Support Behavioral Event Interviewing Helpdesk Interviewing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
• Log into phone system and become available to receive incoming calls • Respond to all New incidents and Email incidents • respond to any “Red flags” / “Work in Progress • Assist customers professionally and courteous at all times when answering questions regarding issues, concerns, product information etc. • Return all voicemails within a 15minute period of it being assigned • Report to supervisor any voicemails that have not been returned and why • Knowledge of all Q-see products, installations, and troubleshooting techniques • If no calls are on phone system queue you need to respond to non-phone incidents and reply professionally and courteously to customer inquiries and responses. • Use of internet is allowed only for job related purposes only • Train the Spanish call center to be knowledge and prepared for the product launch in Spanish Speaking Countries • Weekly Report to Supervisor • Translation if needed in priority/fast turnaround
Skills: Technical Support Call Handling chat support CRM