Our Company need to add 2 new specifications on the Vicidial :
Basically we can create campaigns on Vicidial with statuses .... but what we need is :
To create 2 campaigns for 2 different teams:
1 campaign for the agents that call with predictive dial mode AND 1 campaign for team that are calling, with manual dial mode, all the confirmed contacts that were statued " CONFIRMED " in the call disposition by the agents of the first campaign
For this we need to copy or move all the contacts that were statued " CONFIRMED " from the agent of the first Campaign TO the second Campaign by clicking on a SAVE button to execute a script that will move the contact form from one campaign to the second campaign.
... Second Specification
Both team are connected to Vicidial with for each one a different campaign
The agent is incall and he is filling the contact form, when he finished to fill the Contact form he should have the possibility to click on the TRANSFER button and to transfer the call and the contact form to the person of the second campaign that will accept the call.