Voip Software Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We currently have a "Laravel" platform installed on one of our domains. Its an ADMIN/USER script. Within the users area we are looking to add a (Click To Call) feature our users can use. We do want to charge for this so we aren't sure if TWILIO is the correct way to go. Users will be able to add funds to there account and will be charged per minute 4 cents. Please view the PDF for the mock up of what we are looking to do.
Skills: VOIP Software AJAX JavaScript Laravel Framework
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
We have already configured a Asterisk 13.6.0 with FreePBX 12.0.76.2 in a Ubuntu 14.04.3 LTS (cloud server in Linode) but we need to finish setting some things like the following: -The biggest current problem we want to solve is that external calls are working properly, now sometimes when we make a call to the external number the other person listens to us but we can not do it and sometimes it happens the other way around, so we researched and apparently the best solution is to configure the NAT of our asterisk or maybe some other solucion would be to configure a server STUN or ICE -Fax Configuration (spandsp) -Queue configuration as completely as possible. -Setting times and schedules (work time and time off work) a Time Conditions. -We also need to configure the application in a good way GS Wave (IP telephony application), currently this does not work very well, very stuck listening. -IVR configuration. -Call forwarding. -Service "Do Not Disturb": To display as no connected if someone calls us, but we can make calls. -Call groups: to ring all phones in a group when someone calls, or to ring sequentially in order, etc. -Pickup calls from any telephone or just from some specific telephone. -Check how to call forwarding, call waiting with single key combination, for example to do with the cordless phone These are the task in order of importance that we need to solve.
Skills: VOIP Software Asterisk FreePBX SIP
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
I'm looking for someone that knows the Kolmisoft (x8) switch to set a couple of clients (4), a supplier (a2z voip destinations, premium and standard rates) and some DIDs This needs to be done as soon as possible. I will provide the information on the suppliers and clients and on the DIDs' settings
Skills: VOIP Software Asterisk VOIP Administration
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a Customer Service Representative to support our client base. He/She will work collaboratively with our Clients, and is responsible for effectively working through client issues/requests via phone or e-mail. DUTIES AND RESPONSIBILITIES Assist in customer acquisition and retention Review and respond to inquiries and help requests in a professional, friendly and accurate manner Probe and come up with logical questions, troubleshoot and determine an issue’s root cause and escalate as necessary to the Manager Work to document the customer problem/request in detail Ensure that all processes and procedures are completed, quality standards are met, and support tickets are executed within agreed upon time frames Analyze user request patterns and communicate this analysis to other teams Proactively identify and communicate support issues Maintain accurate information and current status of cases daily Demonstrate strong follow-through and consistently keep commitments to customers Learn the company’s technology, policy & procedures, and tools to effectively provide quality customer service to our customers QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Technical competence (understand software, hardware, networks, etc) Experience in a fast-paced startup environment a plus Motivated, goal oriented, and persistent High level of initiative and can work well in a team environment Excellent written and verbal communication with clients and internal teams/departments Strong attention to detail, critical thinking skills and ability to multi-task Ability to make independent decisions and exercise good judgment Plans and carries out responsibilities with minimal direction Not oversensitive and can accept constructive criticism Prior experience in marketing, customer/technical support and sales is a plus MS Office and English proficiency Call center experience and knowledge in VOIP and predictive dialer preferred Working computer with high quality headset. Wired internet connection is required on this job. Freelancers using WIFI and plug-it/internet stick do not need to apply. This is an ongoing and a long-term work for the chosen candidate. Work hours will be anytime in between 7AM to 7PM PST for 8 hours a day, depending on agreement. Please submit a 60 second audio recording telling us the reasons on why you should be chosen for this position. Please update your Upwork profile or send an updated resume (if needed) to help us evaluate if you are fit for the job.
  • Number of freelancers needed: 2
Skills: VOIP Software Computer Networking Computer Skills Customer service
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
Let me share the scenario first: We are a startup IT company based in UAE. Now we have 1 sales guys in India who calls our potential clients in UAE using voip call because of cost effective. Now the problem is when our potential clients recieve the call they either +00 or no caller id or India's no on their phone, which our customer don't like so now we want to overcome from this problem. I am also talking to one of the vendor, he suggested to install IP PBX and it will solve the problem. And to use IP PBX, i need to integrate my voip thing with SIP account no. Currently I am using www.call2india.com voip So who can help me to setup VOIP SIP account? Thanks Gurmeet skype- live:gurmeet.chahal
Skills: VOIP Software SIP VOIP Administration
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
—- Exploratory Project — We are looking for experienced virtual assistants to assist in handling support tickets, email enquiries and remote coordination. If you interested in getting some 5* feedback on your profile and potential long term work. Suitable freelancers will be shortlisted and given a trial project. More than 1 freelancer may be selected. Based on current ticket / work volume, you can quote for 2 hours every day of the week. Which means 14 hours. Any extra hours if incurred legitimately can be invoiced separately. Assume there will be training and hands on that runs maybe 1-2 weeks. Thereafter suitable candidates will be offered longer term placement and longer hours if demand requires. Do indicate your experience if any in doing this. Do also advise if you are able to handle phone calls if yes. How and how we can monitor? About Us * Freelancer.com: Total 350+ Projects, 100 5* Employer Reviews, Over USD$50,000 Spend http://screencast.com/t/5fUQx8BSIEMR * Upwork/Elance : Total 220+ Projects , Over USD$40,000 Spend http://screencast.com/t/5rJfxKAo0UB Vendor Selection 1. Price Competitiveness based on hourly rates 2. Past Track Record and upwork History 3. All interested vendor must indicate their past experience on such work and how they manage multi vendor environments 4. Excellent command of English. Chinese speaking is a bonus (not required)
  • Number of freelancers needed: 2
Skills: VOIP Software Customer service Email Handling Telephone Handling