Role: Lead Manager and Administrative Support
1) To take ownership of all new and old Lead enquiries and to manage them efficiently and effectively until they are won or lost through communication with clients, estimators, suppliers and colleagues.
2)To help build and develop lasting relationships with our customers as first point of contact.
3) To take instruction from the director or the director's PA for other administrative tasks required to support a busy construction business.
Candidate must have:
Access to a mobile phone to make calls regularly to clients/suppliers/contractors/builders/colleagues and join our company Whatsapp Group.
Live in the UK (this is desired but not essential)
Candidates must have:
Confident + polite phone manner - be able to engage well with customers and colleagues
Speak English Language natively
Proven good written English - Please forward unless you have lived and work in UK for more than 10 years.
Impeccable organisation with great attention to detail
A desire to complete every task efficiently and in good time.
Enthusiasm and motivation towards every task at hand as well as for the role itself.
Active responsiveness to emails, clients, supplies, contractors and colleagues.
Candidate should have experience in:
A support role ie team assistant/PA role
Lead Management/ Project Management (apply if you still think you have relevant skills or could apply them to these)
Microsoft Office - Word, Excel
Google Drive - Google Sheets, Google Docs, mail, Calendars
Knowledge of Dropbox is helpful
Skype, Whats App
Mac Mail is also desirable but not essential (Director uses this)
Desired but not essential:
CRM - Pipelinedeals - Can be trained.
What the Freelancer must be responsible for:
(This may change slightly due to this being a new role so the right candidate must be open to mucking in )
Taking New Enquiries and responding to them via email and phone.
Be a point of contact for each new enquiry until it reaches win or lose stage.
Make calls to potential clients with polite & helpful attitude to gain further information and evaluate client for filtering process.
Create new enquiry form when new enquiries come in by phone, email, voicemail etc.
Organising Meetings and phone calls for director and other managers.
Update CRM for Leads management (Pipeline Deals) and current Job/Lead Tracker Sheets
Update director’s address book with all new contacts
Manage google calendar for new meetings and add all relevant information to other meetings.
Update information and notes in google drive with appropriate documents
Type up Audio Notes from directors on site meetings.
Write up meeting notes and action where required.
Creating New Estimates and assisting with changes to older ones.
Transferring estimate information into Google Sheets format. (Will need training)
Actioning project emails where able to.
Put together tri-weekly report of current leads for sales team, director and estimator
Gather information needed from Estimators/builders/director for Client Estimate document
Send out Client Estimate Letters on behalf of Director with correct attachments and information.
Key Skills needed to do the job well:
-Must listen well and responds well to taking instruction.
-Presents information both clearly and concisely in written word and spoken
-Very high standard of communication skills both written and oral for the presentation of emails and phone conversations.
-Written communication must be clear, concise, easy to read and comprehend.
Organisation of Work:
-Demonstrates the ability to handle several tasks simultaneously
-Implements key principles of time management, task allocation and priority assignment.
-Continually seek ways to improve the service provided via development of professional skills and personal growth
-Initiates and responds to suggestions for improving service.
The successful candidate will need to:
Hit the ground running to take ownership of the role and able to take initiative. They should be available to discuss projects, tasks and emails between 7 am and 4 pm and enjoy communicating and collaborating with others at all times via phone or email or whatsapp. (We would prefer these hours although not essential but no later than 9 am start). We would also prefer the candidate to work through these hours.
The appropriate candidate will have a ‘can do’ attitude and must be super organised but able to use own initiative and work without constant supervision but not afraid to ask relevant questions.
The right freelancer should be interested in this busy role because they enjoy assisting and supporting others without complaint and have a 'mucking in' attitude and what to be part of a team. If they are self motivated and enthusiastic when completing jobs and enjoy communicating and responding to fellow employees and clients then this is the job for them.