Zendesk Jobs

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Hourly - Intermediate ($$) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
Hi, I am looking for a Zendesk developer who can customize Zopim chat for us. List below; - When chat starts lookup customer details and auto create and auto pop the created ticket - Customize Zopim user interface so that zendesk view and chat shows on same tab Thanks, Simran ... List below; - When chat starts lookup customer details and auto create and auto pop the created ticket - Customize Zopim user interface so that zendesk view and chat shows on same tab Thanks, Simran
Skills: Zendesk Zopim
Hourly - Expert ($$$) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
Looking for an expert in Zendesk insights / reporting / & set up. - Need advanced reporting built inside of Zendesk's "insights" tools ... - Need advanced reporting built inside of Zendesk's "insights" tools. - Need someone to adjust/revise/optimize our Zendesk set up - Possibly some adjustments to our help center layout / flow to improve usability. ... Background: We have transitioned all of our support to Zendesk, and want to ensure our reporting tells us what we need to know about the tickets we receive.
Skills: Zendesk Data Analytics
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Monitor live chat for potential and current customers Assist with setting up websites, transferring sites, domain names, etc... Monitor server bandwidth, individual customers' bandwidth etc... Make minor updates to hosting webiste, post on site's blog, facebook and twitter This is just a brief description of what will be required.
Skills: Zendesk chat support Customer support Email Technical Support
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
I need someone who is based in the UK - ideally the North West of England, to set up Zendesk for the company I work for, BODA SKINS. We would then need the individual to come in for half a day to do training for our customer care team.
Skills: Zendesk
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We're looking for a Customer Service Representative for our business with experience using Zendesk. Your responsibilities: - Respond to customer inquiries via email, chat, and possibly telephone in an efficient and effective manner - Evaluate, troubleshoot and follow-up on customer issues - Maintain regular and consistent attendance and punctuality Your qualifications: - Excellent verbal and written communications skills - Strong customer service experience - A complete Upwork profile - Experience using Zendesk and zendesk macros. - References or an established reputation on Upwork preferred ... Your responsibilities: - Respond to customer inquiries via email, chat, and possibly telephone in an efficient and effective manner - Evaluate, troubleshoot and follow-up on customer issues - Maintain regular and consistent attendance and punctuality Your qualifications: - Excellent verbal and written communications skills - Strong customer service experience - A complete Upwork profile - Experience using Zendesk and zendesk macros. - References or an established reputation on Upwork preferred
Skills: Zendesk chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Responsibilities: Deliver a high level of customer support for Grindr users Support customers via Zendesk Articulate technical issues and provide instructions to Grindr users via easy-to-follow written communication Requirements: Must have 1-2 years as a Customer Support Agent Excellent English reading and written communication skills Ability to work independently Ability to work a flexible schedule (30-40hrs per week) Be able to commit to at least Saturday and Sunday UK daytime shifts Previous experience reporting into a remote office/manager is a plus Comfortable with using technology -- IM, Skype and email -- as a primary form of communication Familiarity with iOS and Android Prior experience with Zendesk is a huge plus! ... Responsibilities: Deliver a high level of customer support for Grindr users Support customers via Zendesk Articulate technical issues and provide instructions to Grindr users via easy-to-follow written communication Requirements: Must have 1-2 years as a Customer Support Agent Excellent English reading and written communication skills Ability to work independently Ability to work a flexible schedule (30-40hrs per week) Be able to commit to at least Saturday and Sunday UK daytime shifts Previous experience reporting into a remote office/manager is a plus Comfortable with using technology -- IM, Skype and email -- as a primary form of communication Familiarity with iOS and Android Prior experience with Zendesk is a huge plus! Additional Information: This is a full-time remote contract position and is not eligible for benefits.
Skills: Zendesk Customer service Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
I am seeking a dedicated virtual assistant for handling and responding to Zendesk customer tickets for a US-based ecommerce website. ... To be considered for the job, you should have a strong command of colloquial American English, extensive experience with customer service, have a strong familiarity with Zendesk, as well as experience in creating quality product descriptions with minimal input in a brief period of time. ... This will be on ongoing engagement, so among other things, your candidacy will be determined on how fast and how good you can generate quality product descriptions, as well as demonstrate familiarity with Zendesk.
Skills: Zendesk Customer service Customer support PrestaShop
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
We sell on Amazon and would like to have e-mail messages from Amazon and our website to be routed into ZenDesk. We found an app called ChannelReply that can help import orders from Amazon.
Skills: Zendesk