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Zendesk Jobs

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Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Ghostruck makes moving scary simple by helping customers book a move in minutes and helping licensed professional movers get more jobs to fill empty trucks. Our customers love the convenience and our movers stay busy with clean, well-paid jobs. Our job in support is to maintain the happiness! The Community Support Lead is all about helping movers and customers in our moving marketplace. You take customers and turn them into our strongest evangelists, and you’re always looking for unique and innovative ways to solve problems. You’ll be providing exceptional support, ensuring that problems are resolved promptly to create a wow experience. RESPONSIBILITIES Deliver high-quality service via our email and phone support platforms Be a passionate advocate for movers and customers while answering any questions that come your way Show empathy to movers and customers while solving problems and addressing unsatisfactory experiences Build loyalty among new users and get our early adopters...

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are an ecommerce automation startup in Boston looking for a customer satisfaction expert. Our software connects ecommerce web sites with their vendors, manufacturers, warehouses and 3rd party fulfillment houses. Our customers are typically small to mid sized ecommerce site owners. We're looking for a person to help respond to support requests, onboard/setup new customers, and pin point technical issues. We need someone who is a available to work at least 10-20 hours per week during 9-5 EST. We require you to be US based and a native English speaker. While working you'll be in constant contact with the Boston office so availability on Skype, email and Slack (IM) during that time is required. Past experience with customer satisfaction, customer support or technical support are all a huge plus. Goals and Responsibilities - Provide courteous, efficient, and professional technical support to customers via email or phone - Troubleshoot various technical difficulties in data...

Hourly - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
We're new to Zendesk our objective is to set up Zendsek it should work according to our companies structure, handling internal tickets and for customer service ticketing. The right candidate would help us mainly with setting up of proper oversight tools to enable management and executives to overs performance of customer service and internal operations.
Skills: Zendesk

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a small PC Utility software company looking for a talented and experience Support Manager to oversee and streamline our team of Customer Service Agents. This is a full time position, in which you will directly manage 5-10 agents and report to the company senior management. We want a skilled leader and not merely a support agent who can make a schedule. As such, we are willing to pay a premium to secure a top candidate, and will pay $20-25/hr commensurate with skills and experience for this position. Job duties are as follows: - Schedule, manage, provide training/feedback for, hire and fire support agents as needed - Provide regular detailed reporting to senior management on all relevant aspects of support team performance, including ticket response times, refund/chargeback rates, workload metrics etc. - Monitor customer issues, highlighting any potential problems and areas of improvements, and effectively communicating these to management - Creating and optimizing email/chat...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Roomsy.com is hiring an account manager! We are a fast growing startup located in Vancouver. You will be in charge of assisting our customers (hotel owners) to organize and market their properties. Training is provided. An ideal candidate would have: - Basic knowledge in hospitality industry - Basic Knowledge in SEO - Willingness to learn new technologies. Efficiently (if I asked you to change customer's phone number on Yelp, you need to be able to figure it out) - Interest in Startups!

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a company in Australia selling toolboxes online. We requires live chat and email reply customer service office 24/7.

Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Techical Support Agent needed to answer phones and create tickets via online helpdesk as well as send simple macros back for common issues. Need to know how to use bigcommerce and take process orders, as well as use zendesk ticketing system.

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
SimpleTix is looking for an awesome dedicated Customer Support rep. This is a mix of technical support, but also customer success. Take the time to understand what the customer is trying to do. Get picture of what their ticketing/registration dilemma is - then with your knowledge of SimpleTix - come up with the best plan to them. We will need you to become an expert on the SimpleTix: eTicketing & Event Reg Platform. (before you apply, see our videos: https://vimeo.com/simpletix/videos and our website: simpletix.com, learn as much as you can about us) This candidate must must love what they do, the right candidate likes doing support work. Common day at SimpleTix: 1) You will get various customer "how do I" type questions. 2) You'll need to answer the question, provide the step by step instructions. Great KB articles where necessary. 3) If the request seems like its common - we will want you to write a KB (Knowledge based) article. This way we build out our KB so customers...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are an accessories company with our own store currently doing 1500 order a day. As such we have a need for EXCELLENT customer service representatives. Candidates must be: - EXCELLENT proficiency with english - Have experience using Zendesk - Shopify experience is a plus - Excellent customer service experience Does this describe you? Don't wait! Apply now! We want you to start TODAY!' This is a LONG TERM hire with FULL TIME hours.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
B-Stock Solutions provides B2B auction marketplace solutions to Fortune 1000 retailers and manufacturers who need to liquidate their excess inventory. We provide a technology platform, demand generation and auction strategy expertise to help our clients get the maximum return on their liquidation inventory. http://www.bstocksolutions.com Today, we are seeking a Customer Service representative who can respond to questions posed by registered buyers on our platform. Job responsibilities include: ( ) Telephone support (must have the ability to receive calls and place outbound calls, presumably using a Skype number) ( ) Reviewing and responding to email-based customer service questions ( ) Listening to and responding to customer service questions left over voicemail ( ) Reviewing customer applications using specific criteria, and approving valid applicants ( ) Proactively telephoning customers with past-due balances to inform them of payment deadlines The ideal candidate...