Zendesk Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
COMPANY AND PRODUCT ONE UP is a web startup with offices in San Francisco, CA and Paris, France and freelancers working around the world. Our application is a tool that empowers small businesses to grow and succeed. This all-in-one business management suite runs in a web browser and on Android and iOS devices. Our feature set spans: Bank Automation, Sales, CRM, Expense Tracking, Tasks and Project management, Purchasing, Accounting, and Inventory. Currently ONE UP is available in English, French, and Chinese. We have users in over 80 countries worldwide. We offer 1-on-1 success directly from a chat box directly inside the application and we also accept requests either through email or through a form on our support website. JOB DESCRIPTION The selected candidate will work full-time as an agent of the ONE UP 1-on-1 Support Level I team to provide end-user support for users of our web application worldwide. Working through a web browser, the you will respond immediately to new chat support requests. Requests submitted by email or web form will appear as tickets in our 1-on-1 Support tool. You will be responsible for responding to these tickets according to our SLA. Occasionally you may be required to do Skype or phone calls to aid in customer success. For tickets generated from conversation, you will need to set tags on them for the purpose of categorizing them and marking them as candidates for inclusion in our Knowledge Base. If the app seems to exhibit unexpected behavior, you will be responsible for testing and trying to re-produce the case. If a defect is found, you will report the bug, and once it is fixed, to test your reported bugs and notifying end users that they are fixed. REQUIREMENTS Experienced application support technician with relevant work experience of 1-2 years. Motivated as an independent worker with remote management. Able to work in U.S. time zone English as native language or Advanced / Proficient in Business-level English (Knowledge of 2nd or 3rd language is preferable, particularly French or Spanish) Passion for delivering fast, friendly, top-quality care to the end user. Remarkable communicator who is able to explain things clearly and professionally in verbal discussion, chat discussion, email form, and written form. Meticulous organizational skills to ensure every request is responded to in a timely manner and that action is taken to resolve every issue. Proven analytical skills with the ability to evaluate issues through client communication and self-investigation. The candidate must be proficient with the Web and have knowledge and experience with: business management, support ticketing system, Skype, and Microsoft Office. Experience with similar applications is a huge plus. The candidate does not need to have knowledge of databases, programming, server operating systems, etc. Motivated to excel in his/her role and open to career development. LOCATION This is a web-based position, availability needed during U.S. business hours
  • Number of freelancers needed: 2
Skills: Zendesk Business Management Google Apps Google Docs
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
- Manage contact lists and customer spreadsheets - Make travel arrangements* - Handles utility bills and balances books of accounts - Database Building / Updating Contacts or CRM - other tasks as assigned related to the job Software preference: Proficient in the use of the following: * InfusionSoft * Basecamp * Invoice Ninja * Zendesk * Asana * Xero * Wordpress * Shopify * WishList Member * Thrive themes * Magento * Rainmaker * Opt-in Monster * LearnDash * ProProfs quizmaker * Trello Job Location: Remote Timings: US Business Hours between 8:00am to 9:00pm EST Shifts: 2 Shift hours: 8:00am to 3:00pm CST and 2:00pm to 9:00pm EST ***When sending your proposal, please be sure to follow the instructions as shown in my video.We will require you to fill out a Career History Form in order for us to check your references and make sure your goals line up with ours.Please start your salutation with, “Hi XL Broadband”.
Skills: Zendesk Administrative Support Asana Basecamp
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
- Manage contact lists and customer spreadsheets - Make travel arrangements* - Handles utility bills and balances books of accounts - Database Building / Updating Contacts or CRM - other tasks as assigned related to the job Software preference: Proficient in the use of the following: * InfusionSoft * Basecamp * Invoice Ninja * Zendesk * Asana * Xero * Wordpress * Shopify * WishList Member * Thrive themes * Magento * Rainmaker * Opt-in Monster * LearnDash * ProProfs quizmaker * Trello Job Location: Remote Timings: US Business Hours between 8:00am to 9:00pm EST Shifts: 2 Shift hours: 8:00am to 3:00pm CST and 2:00pm to 9:00pm EST ***When sending your proposal, please be sure to follow the instructions as shown in my video.We will require you to fill out a Career History Form in order for us to check your references and make sure your goals line up with ours.Please start your salutation with, “Hi XL Broadband”.
  • Number of freelancers needed: 2
Skills: Zendesk Administrative Support Asana Basecamp
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
Customer Service Representative Make your work and passion one in the same. Based in beautiful Austin, Texas, FloSports is a fast growing media company seeking to hire a full-time Customer Service Representative on our Operations team. FloSports' Customer Service Representative will need to understand all facets of the premium product and its offerings so that World Class customer service is provided to our subscribers. We are a sports company and want our representatives to be passionate about what they do and what we serve to the marketplace (live event streaming of sports events). The ability to understand our members' needs and solve their problems will be instrumental to this position. As such, the ideal candidate will be creative and possess strong relationship management and communication skills. Most importantly, you should be passionate about sports! ESSENTIAL DUTIES & RESPONSIBILITIES​ Attract potential customers by answering product and service questions; suggesting information about other products and services. Open customer accounts by recording account information. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintain financial accounts by processing customer adjustments. Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed. KNOWLEDGE, SKILLS & ABILITIES Exceptionally strong communication skills to effectively communicate with our premium members and fans. Availability to work weekends - This position will require significant commitment during weekends for our live streaming events.
  • Number of freelancers needed: 4
Skills: Zendesk Customer service Google Docs
Hourly - Expert ($$$) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
Customize our Zendesk for the following: 1) To communicate to our support group 2) Brand support site to look like ours not Zendesks 3) Brand support for specific products. 4) Setup Multi-lingual translation of support within Zendesk. 5) Test threading from our software directly to the support site. ... Customize our Zendesk for the following: 1) To communicate to our support group 2) Brand support site to look like ours not Zendesks 3) Brand support for specific products. 4) Setup Multi-lingual translation of support within Zendesk. 5) Test threading from our software directly to the support site. ... Customize our Zendesk for the following: 1) To communicate to our support group 2) Brand support site to look like ours not Zendesks 3) Brand support for specific products. 4) Setup Multi-lingual translation of support within Zendesk. 5) Test threading from our software directly to the support site.
Skills: Zendesk Inno Setup
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Responsibilities of the Role: -Respond timely to customer concerns via Zendesk -Provide a pleasant, calm atmosphere while providing an efficient solution to customers -Be accountable for your actions, what and how you communicate -Remain professional in all circumstances leaving a great impression with all of our customers -U.S. based hours Required Experience and Skills: -Two years of customer service preferred -Fluent English communication (speaking and writing) skills -Type 45 WPM, email correspondence, etc.
  • Number of freelancers needed: 2
Skills: Zendesk Customer service Customer support Data Entry
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
To man our operations phone-line from 12 midnight to 6AM (Singapore time zone) on weekdays (Monday to Friday) for MetroResidences.sg Volume of calls is extremely low (estimate 1-2 calls per week) Calls which are received should be filtered as either "Normal Status" or "Urgent Status" Normal Status - Take a message from the in-house guest calling and place it in our call log so the morning shift can attend to the request Urgent Status - Take down the customer number and and contact the emergency backup number's provided to you to get our Singapore staff to call the customer back. ------------ A 2-hour training will be provided on how to handle and filter calls.
  • Number of freelancers needed: 2
Skills: Zendesk
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We need someone to come in and help us configure our zendesk help site. Setting up triggers, user fields etc using best practices. ... Setting up triggers, user fields etc using best practices. Mast be a master at zendesk.
  • Number of freelancers needed: 3
Skills: Zendesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Quri has two exciting opportunities within our Community Support function! Both roles are tasked with trouble shooting and responding to various types of tickets that come from our Quri User Community. These tickets include (but are not limited to) forgotten passwords, basic account updates, etc. Our Community Support function leverages Zen Desk (an inbound/outbound ticketing platform). You will work closely with the in-house Quri support lead on a daily basis. The success of these two roles will be depend on three things: - Ticket response quality - Ticket response timeliness - Consistency in hours worked Details of the hours required for both roles are as follows: Role 1: Required 20 hours Saturday, Sunday & Monday (any time of day) Role 2: Required 30-40 hours M, Tues, Wed, Thurs, Fri (7:30AM PST - 4:30PM PST)
  • Number of freelancers needed: 2
Skills: Zendesk Customer service