Development of mobile app preferable Xamarin for Android (iOS next phase) to allow user to register (issue) complain on quality of a product. User has a simple mobile format screen to describe the quality issue and allow the user to take photo(s). Once user submit the issue, a number will be assigned for tracking.
The issue will be received by an administrator who then assign the issue to the right person in-charge to rectify the problem or revert back to user (if no issue) or force close.
Once the issue has been resolve, the person in-charge will take a photo and submit back to admin who then verify the job done. If the work is done, admin will trigger a notification to user to issue will be close by user (else of after a preset days, it will automatically be closed.
However, if the work done not acceptable by administrator, the issue will be redirected back to person in-charge for further action.