Do you have positive attitude and like to help people? Are you comfortable with handling incoming calls, e-mails and giving first line Help-desk support at the same time, if all related training is provided for you, with a passion to make your customer smile? Are you looking for an employer that presents an opportunity for you to work from home?
We are looking for home based agents living in Columbia, native Spanish speakers, with good command of English and have great computer and communication skills ASAP!
Our project is starting NOVEMBER 01!
• Inbound customer service tasks - answering phone calls and incoming written messages in Spanish, in a timely matter
• Resolve specific Tier One technical issues, by providing quality, timely, and accurate end to end support of any issues within functional area of responsibility.
• Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management.Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible operations and processes
Our Client is a global tobacco company with more than 200 brands sold in over 200 markets, their ambition is to lead Next Generation Products and this is what we are going to support them in by providing excellent customer support.
Native Spanish and Fluent English language knowledge
Solid computer skills
Excellent oral and written communication skills in Spanish / English
Precision of data entry
Able to work minimum 4 hours in UTC time between 8am-6pm Monday-Friday
Attend training: provided by CloudAgents and our partner
Work type: Permanent work from home, freelancer partnership (90 days probation period)
Work Environment Requirements:
Quiet workplace -tasks are delivered from the comfort of the help-desk agent's home
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with Window operating system
Broadband internet connection (mobile internet is not good enough to manage calls)
We use cloud based call center technology - You need to download our Virtual Call Center, which needs to be tested.
We train all of our agents online before the beginning of any project
We monitor the progress of agents and acknowledge successful inquiries
If you are interested to join our team, please send your CV to firstname.lastname@example.org ASAP!