Chat Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $400 - Posted
Customer Support/Online Support with excellent customer service skills and clerical experience. ... Customer Support/General Office Support with excellent customer service skills and clerical experience. Responsibilities include supporting customers via telephone and email. Will also be monitoring, maintaining and uploading expiring documents. Chat and Email will also be required. Work 40 hours a week PST
Skills: chat support Customer service Customer support Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $115 - Posted
We need a customer support and sales agent needed to answer phone calls and emails for our small online website. On average 2-5 phone calls and 5-10 emails per day would need responding to. It is not a lot of work in terms of hours, but being available to answer phone calls when needed is necessary (during office hours). Emails can be responded to 3 times per day - once in the morning, once at mid-day and once late afternoon. The work can be done from home. You must be Japanese or be able to speak Japanese fluently and be able to answer phone calls. Ideally, you would be living in Japan itself. We are willing to pay $115 per month for answering all emails three times per day and being able to take 2-5 phone calls per day.
Skills: chat support Email Handling Telephone Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $150 - Posted
Graphical interface should have the following functionality 1) select time series, type of chart etc.. using drop down boxes from database 2) display multiple time series and be able to zoom-in/zoom out etc.. 3) be able to annotate time series with text 4) chart that has only text description 5) put together multiple charts created from 1-4 into a dashboard 6) be able to change time window in the dashboard 7) time series are similar for different countries etc.. so should be able to take a dashboard and parameterize it so that we can view same dashboard for different entities Database is in mysql with analysis done in R. so if GUI can call R functions to receive data that will be great, otherwise directly accessing mysql is fine too.
Skills: chat support CSS Financial analysis GUI Design
Fixed-Price - Entry Level ($) - Est. Budget: $5,000 - Posted
Chat counselor - Only for Indian ladies above 18 years, who has PC or laptop with good internet connection and headphone 1. Looking for ladies above 18 years. Should have a flair to talk. You will be talking clients - VOIP 2. Should know Hindi well or any other Indian language with English. Knowing more languages is an added advantage 3.This home based job 4.Work can be done at your free time. No minimum or maximum work time. Purely at your leisure 5. Should have minimum 0.50 mbps download and upload internet connection with headphone Contact us if you need any more clarifications.
  • Number of freelancers needed: 50
Skills: chat support Customer service Customer support Live Chat Operator
Fixed-Price - Expert ($$$) - Est. Budget: $700 - Posted
La posición se llama: Wow Team Manager Asegurarte que TODO el que toma contacto con Educatemia ANTES, DURANTE, DESPUES de comprar tenga una experiencia INCREIBLE, MEMORABLE, DIVERTIDA, EDGY y de CALIDAD. Que digan Wow, esa interaccion me alegró el día. Educatemia es una empresa totalmente virtual donde cada uno de nosotros pronto estaremos trabajando 100% home office. Nuestra metodología de management esta basada en Lean Startup, Scrum Project management, por lo tanto experimentar una forma de trabajar distinta y el estado de "hyper productividad". Funciones Especificas Liderar Nuestro Customer Support Team. Contratación, Entrenamiento y Evaluacion de Performance de Agentes (incluye identificacion de quienes tendriamos que despedir si fuera el caso) Mejorar la eficiencia de los agentes a traves de creacion de procesos, macros, preguntas frecuentes/knowledge base. Medir la satisfacción de nuestras interacciones con clientes e interesados y subirla. Desarrollar nuevos canales de soporte: Chat, Call Center, Twitter, Facebook Media e Incrementar las ventas gracias al buen soporte que damos y la asesoria de los agentes Procesar Reintegros Diariamente y en forma urgente. Deteccion de oportunidades de mejora de productos o de creacion de nuevos productos. Creacion de entrenamientos, manuales de introduccion al soporte de nuevos productos. Implementación Tecnologia de soluciones para realizar las actividades antes mencionadas (plataforma de soporte, reporting, de atencion de llamadso telefonicos, de chat live, etc.) ... Y todo lo necesario para cada quien que tome contacto con nosotros tenga una experiencia wow Skills y Perfil Necesarios Alguien Muy Ambicioso con Perfil y Experiencia Comercial Capacidad de Autogestionarse, Generar Nuevas Ideas y Llevarlas a la Concreción. Excelentes habilidades de priorizacion y gestión de proyectos Nivel de Ingles Medio a Avanzado Capacidad de Crear Procesos y Gestionar y Mentorear Gente para que los siga. Muy fuerte orientación a resultados. Tolerancia a la presión, frustración y fracaso. Alto nivel de empatia y niveles de comunicación. Bueno conocimiento y pasíon por nuevas tecnologías KPI's Vas a Gestionar entre "x" y "z" tickets por mes, "x" y "z" chats y "x" y "z" llamadas. Ademas tenes que garantizar que el tiempo promedio de respuesta sea menor a 24hs. La satisfaccion medida con Zendesk (https://www.zendesk.com/benchmark-your-support/) tiene que dar +92%. Vas a tener que contratar, inducir, entrenar, dar feedback, controlar, motivar, retener y dar premios y castigos a tu equipo, inclusive despedir a los que no funcionan. En el día a día vas a tener que: Asegurarte que tu equipo esta cumpilendo con las metricas. Generar reportes. Ser la persona responsable de hacer los refunds a los clientes. Contestar tickets que tus agentes no sepan responder. Experiencias Opcionales que Suman: * si usaste zendesk antes * si lideraste un equipo de soporte antes * si trabajas eficazmente en equipo * si estas acostumbrad@ a trabajar online Horarios de Trabajo y Modalidad de Contratación 4 Horas Diarias de L a V (flexitime) Tenes que estar en reuniones semanales si o si. A prueba por los primeros 3 meses (en los primeros 3 meses el acuerdo se puede terminar en cualquier momento) Esta es un posicion Freelance --- No relación de dependencia (ya que Educatemia es una empresa panameña incapaz de contratar en cada país donde sus empleados deciden vivir) La posición requiere firma de acuerdos de confidencialidad, no competencia y normal papelería legal que serán entregados en la inducción Compensación: usd xxx / mensuales (a revisar de acuerdo a desempeño c/6 meses). El pago será enviado el 1 al 5 de cada mes por Western Union, Deposito Bancario y/o Paypal o cualquier otro medio de pago que las partes pudieran acordar. (Los gastos de transferencia estarán a cargo de Educatemia) Fecha de Inicio: a definir Otros Beneficios Luego de 6 Meses de Trabajo: 1 Semana de Vacaciones Pagas + 1 Semana de Vacaciones No Pagas Luego del 1 año de Trabajo: 4 Semanas de Vacaciones Pagas y hasta 4 Semanas de Días sin goce de sueldo extras. (Si los objetivos de tu área se estan cumpliendo). Bono atado da Rentabilidad: el 10% de los Profits se distribuyen entre empleados. Cenas de Festejo / Diversion / etc. Participacion en Dias de Equipo 1 vez por trimestre con gastos pagos si estas en Argentina. 10% de tiempo de trabajo --> Study Time
Skills: chat support Call Center Management Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $150 - Posted
Hello we are a startup BPO providing customer service on all channels (Voice, Email, Chat, Social Media) I am looking to hire 1 person to start to handle multiple client accounts. This would start off as a trail for 4 weeks. This will not be full time and very minimal to start. Please bid on a per week salary with the hours of availability from 9am-5:30pm MST. Remember this is a very low work job for the 1st few weeks and the better you are the faster we can grow this together. We can negotiate for more income as the volume of work increases until we are at full time production. As we grow the business the ideal candidate would be able to hire, training and develop additional team members while all working remotely. Thanks so much Start date is flexible : April 18th is preferred but not required Starting Budget 150 / week Essential Functions: Provides front line direction to Customer Service Representatives (CSRs) ensuring quality service is provided in each interaction Assists with other teams when peers are absent or on leave Promotes professional and personal development of individual team members by administering performance evaluations, training needs, progressive disciplinary actions, and career opportunity programs Negotiates, mediates, and arbitrates when required with customers or CSRs in order to resolve issues and meet expectations Conducts advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries Documents and successfully communicates changes, and other information regarding customer accounts to agents to ensure accuracy and quality of service Learns and maintains extensive knowledge of client philosophy, promotions, products and processes to ensure quality customer service Qualifications: Completion of post-secondary degree or certificate with a focus on Business Management Must have at least 1-2 years of supervisory, leadership and/or coaching experience Strong leadership, analytical, problem solving and decision making skills Ability to work in a fast-paced, hectic, changing environment Ability to organize and follow-up multiple tasks/details with accuracy and timeliness Ability to work a variety of shifts including days, evenings, and holidays Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds Ability to perform intermediate mathematical functions Ability to type 30 wpm minimum with accuracy A combination of work experience and education will be considered
  • Number of freelancers needed: 3
Skills: chat support Email Handling
Fixed-Price - Expert ($$$) - Est. Budget: $100 - Posted
This is to inform you that I am in need of a Live Chat System exactly same as https://www.tawk.to/ In order to do those please make all possible analysis and possible functions like Website, Mobile App's, Plugin’s, etc. In this program make such an arrangement by which, not in the first month, but from the second month I can get some amount out of it. If everything is ok with you, please inform me the earliest date of delivery. Remember all the functions must have open source code during delivery. Thank You.
Skills: chat support Android App Development Customer support Live Chat Operator
Fixed-Price - Expert ($$$) - Est. Budget: $5,000 - Posted
Planning to build a Service Consulting website. Which will have the features like 1. Payment Gate way 2. Token based authentication and authorization 3. Angular js will be used in client side 4. Text/Voice and Video chat functionality 5. CSS and HTML design experience is an added advantage 6. Web API 2 will be used and all the client side HTML and CSS will be used to build a Phone gap mobile application 7. ASP .NET 4.5 and SQL Server and Web API 2 with GIt as repository will be used Looking for a partner for the start up. We already are 2 and some part of the application is being developed now.
Skills: chat support AngularJS ASP.NET MVC CSS3
Fixed-Price - Expert ($$$) - Est. Budget: $150 - Posted
Data cleansing from Excel to website We need data cleansing on a set of Excel sheets moved to a JSON or HTML chart. Like this http://www.tableau.com/stories/workbook/provide-valuable-insight-minutes Please see this as what we want in http://www.freeformatter.com/json-validator.html#json-explained JSON will work too https://developers.google.com/chart/interactive/docs/reference#drawchart or http://www.tableau.com/stories/workbook/provide-valuable-insight-minutes
Skills: chat support Data Entry HTML HTML5