Computer Hw Installation Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $180 - Posted
• Project Duration : 3 months 1st June 2016 to 30th Sept 2016 • Engineer has to be onsite 5 days per week starting 1st June 2016 • Requirement is Level 1 Desktop Engineer and primary language Swedish is mandatory • We need to supply backfill for 1st day sickness and Holidays • Shift timings - 8:00 Am to 5:00 PM • Site address : Kånnavägen, 34133 Ljungby, Sweden • Task(s) to be completed: L1 Desk side Support Engineer • JD: L-1 engineer with skillset IMAC-D and regular BAU work • Engineer(s) skill level: L-1 Engineer JD • Act as a single point of contact for phone calls and emails from internal staffs regarding IT issues and queries • Receiving, logging and managing calls from internal staffs via telephone and email • Maintaining an Asset Database and track changes • 1st line support - troubleshooting of IT related problems from in-house software to hardware, such as IPhones/IPads Blackberry’s, Laptops, PCs and Printers • Troubleshoot basic network issues • Escalate unresolved calls to the 2nd line support team • Log all calls in the Service Desk Call Logging system (ITSM) • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner • To maintain a high degree of customer service for all support queries and adhere to all service management principles • Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint) • Provide stats for the weekly Service Desk report on call trends • Publishing support documentation to assist staff with requests for information & provide staff training if required • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. • Blackberry account management and provision (BES system)
Skills: Computer Hardware Installation Desktop Support Microsoft Outlook Technical Support