Customer Support Jobs

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Fixed-Price - Entry Level ($) - Est. Budget: $1,000 - Posted
i am looking for someone who can go through data spread sheets and sort information relevant to the business for what's necessary in addition to making edits and changes for addressing tasks. person must know how to speak english this is very important. Also need someone to make calls and convey dialogue as necessary.
Skills: Customer support Adobe PDF Data Entry Internet research
Fixed-Price - Expert ($$$) - Est. Budget: $800 - Posted
Necesito una persona a media jornada, para asistirme on line o a distancia en temas de: atender correo, emailmarketing, gestion redes sociales, diseño banners, emision facturas, captacion conferencias, documentacion de post del blog, reserch en internet, mejora del SEO de mis sitios, etc... se requiere que sepa leer el inglés. Presupuesto en dolares por mes. Unas 20 horas a la semana.
Skills: Customer support Administrative Support Blog Writing Content Writing
Fixed-Price - Intermediate ($$) - Est. Budget: $5,000 - Posted
IMPORTANT: note that if you are not a Swedish/Norwegian/Danish native or fluent speaker, your proposal will be reported to Upwork as spam. JOB INTRODUCTION We are looking for Customer Service Representatives for our Swedish/Norwegian/Danish websites: lightinthebox(dot)com/da miniinthebox(dot)com/da This is a fixed position working from home, 5 days a week, 4 hours a day, going on indefinitely. Please consider this when you apply, don't send us a proposal if you are just looking for a short term or temporary job. JOB DESCRIPTION You will deal with requests from our customers by e-mail through our ticketing system. We will have detailed training sessions where you will be given details about the procedures to be followed; we will show you how to deal with different requests and how to get information from different systems. You will have a mentor/point of contact assigned in our office dedicated to solve any problems that you may encounter during your work. OUR APPROACH TO FREELANCERS AND REMOTE EMPLOYEES As you can see from our many job posts, most of them offering fixed positions, we employ many freelancers and we plan to scale this even more in the future. Freelancers and remote staff are a core part of our company, we don't post these jobs to cover a temporary need, which means that there can be development and career opportunities if you show us your talent, such as managing or leading a team of remote employees. COMPENSATION DETAILS For this work we will pay 605 US$ per month, that's 550 US$ per month net for you after platform fees. Payments for the month will be released around the 10th of the next month, so for example for your work in June, you will receive your salary on the 10th of July (it could be one or two days late if the 10th falls on a weekend). Note that it is up to you to research and comply to local regulations and laws in your country regarding your income deriving from freelance work, as well as to pay any applicable taxes. We will not pay additional contributions or taxes apart from your salary. APPLICATION REQUIREMENTS Please don't send a boilerplate proposal, we will discard those immediately. Have a look at our sites and let us know what you think. You can of course tell us about your experience, but please emphasize how it's relevant to this position. Again, this is a fixed, long-term position, please don't apply if you are not fully committed to working with us for a long time. Start your proposal with "I have read the job description fully and I understand and agree to the job conditions and payment", this will let us know that you have carefully read the whole job post. With your proposal please include: 1) The test that I am posting with the job; 2) Your CV; (please include both the test and your CV in zip format if you can only upload one file with your proposal); 3) Your e-mail address; 4) Your Skype ID; Our HR department will contact you to arrange a video interview, as we have lots of applicants for our jobs, we need interviews to select the most suitable candidate. Good luck for your application!
Skills: Customer support Customer service Danish Norwegian
Fixed-Price - Intermediate ($$) - Est. Budget: $5,000 - Posted
IMPORTANT: note that if you are not a Portuguese native or fluent speaker, your proposal will be reported to Upwork as spam. JOB INTRODUCTION We are looking for Customer Service Representatives for our Portuguese websites: lightinthebox(dot)com(slash)pt miniinthebox(dot)com(slash)pt This is a fixed position working from home, 5 days a week, 4 hours a day, Saturday to Wednesday, going on indefinitely. Please consider this when you apply, don't send us a proposal if you are just looking for a short term or temporary job. JOB DESCRIPTION You will deal with requests from our customers by e-mail through our ticketing system. We will have detailed training sessions where you will be given details about the procedures to be followed; we will show you how to deal with different requests and how to get information from different systems. You will have a mentor/point of contact assigned in our office dedicated to solve any problems that you may encounter during your work. OUR APPROACH TO FREELANCERS AND REMOTE EMPLOYEES As you can see from our many job posts, most of them offering fixed positions, we employ many freelancers and we plan to scale this even more in the future. Freelancers and remote staff are a core part of our company, we don't post these jobs to cover a temporary need, which means that there can be development and career opportunities if you show us your talent, such as managing or leading a team of remote employees. COMPENSATION DETAILS For this work we will pay 500 US$ per month, that's 450 US$ per month net for you after platform fees. Payments for the month will be released around the 10th of the next month, so for example for your work in June, you will receive your salary on the 10th of July (it could be one or two days late if the 10th falls on a weekend). Note that it is up to you to research and comply to local regulations and laws in your country regarding your income deriving from freelance work, as well as to pay any applicable taxes. We will not pay additional contributions or taxes apart from your salary. APPLICATION REQUIREMENTS Please don't send a boilerplate proposal, we will discard those immediately. Have a look at our sites and let us know what you think. You can of course tell us about your experience, but please emphasize how it's relevant to this position. Again, this is a fixed, long-term position, please don't apply if you are not fully committed to working with us for a long time. Start your proposal with "I have read the job description fully and I understand and agree to the job conditions and payment", this will let us know that you have carefully read the whole job post. With your proposal please include: 1) The test that I am posting with the job; 2) Your CV; (please include both the test and your CV in zip format if you can only upload one file with your proposal); 3) Your Skype 4) Your e-mail address Our HR department will contact you to arrange a video interview, as we have lots of applicants for our jobs, we need interviews to select the most suitable candidate. Good luck for your application!
Skills: Customer support Customer service Portuguese
Fixed-Price - Entry Level ($) - Est. Budget: $150 - Posted
Do you love communicating with the outside world and basically lives on your computer/social media? Are you cheerful, hardworking, GENUINELY RELIABLE and passionate about growing a career with a truly awesome company? We're passionate about making an impact in the world. We have over 1.5 million followers and growing, and have a lot of social media accounts that need someone to communicate with fans and followers in a friendly and professional way throughout the day/evening. There's some flexibility in the job in that you'll communicate with us and conduct your duties throughout the day and evening. For that you'll need to have great communication skills with us and be able to stay on top of your work. Plus as the budget is not massive for the job right now, you'll need those multi-tasking skills so you can also have other contracts too. You'll also undertake some customer service (incl. live chat), and administrative duties like emails, confirming things with customers, helping with our online events, web research, connecting/finding good content, finding people to collaborate with, helping with incoming inquiries and sales support. You'll also occasionally help out on trending hashtags of ours, as well as commenting on trends throughout the day on multiple accounts to give the accounts more visibility. In addition; you'll help with some media inquiries, social media following/unfollowing and other virtual assistant-type duties. The job is eclectic, so we need someone who is willing to put their hand to anything with a great spirit who isn't work shy. We invest a lot of time training and supporting our team, so no matter what - you'll be learning a lot and stretching yourself, thus being able to help you grow. So, what do you need to do well here? > a very level head, mature and understanding of professional conduct - even though you work from home > the ability to juggle a lot of things at once, meet deadlines and great time management > great written conversational English (you're gonna need that) > desire to learn new things and pick them up easily > honesty, integrity, trustworthiness and reliability > you need a good computer that's virus-free, strong internet connection and a back up plan for when your internet goes doesntt or you have a power cut How about the pay? To start we have a modest budget of around $150 a month, but this will increase incrementally as you prove yourself an invaluable member of the team and reach certain milestones. We're incubator funded at the moment that also factors into the budget we have available for this position right now. When you apply tell me the maximum amount of hours you could commit to working with us daily (every applicant is different and we want to know what YOU can do within the $150 a month budget we have). We will bear this in mind when assessing who to interview. Can you also tell me the colour of the ocean so I know you've read this all the way through. ***NOW READ THIS ONCE MORE (WITHOUT SKIMMING) AND SEND ME YOUR APPLICATION! LOOKING TO HIRE THE PERFECT CANDIDATE IN THE NEXT DAY, AND START INTERVIEWING TODAY.
Skills: Customer support Administrative Support Customer service Data Entry
Fixed-Price - Entry Level ($) - Est. Budget: $800 - Posted
We need a responsible person for managing representation needs of our business in the US. The business is rather successful and we offer monthly compensation $800-$1,000 for 4-5 hours of you time per week. Age range is 19-60. Senior people looking for additional income are welcome, students are welcome as well. Gender doesn't matter. Experience is not required as we will provide necessary training to tune your experience to match our needs. Please contacts us for more details. This can become your good additional income for lifetime.
Skills: Customer support Administrative Support Customer service Data Entry
Fixed-Price - Intermediate ($$) - Est. Budget: $5,000 - Posted
IMPORTANT: note that if you are not a French/German native or fluent speaker, your proposal will be reported to oDesk as spam. JOB INTRODUCTION We are looking for Customer Service Representatives for our French/German websites: lightinthebox(dot)com(slash)fr miniinthebox(dot)com(slash)fr This is a fixed position working from home, 5 days a week, 4 hours a day, going on indefinitely. Please consider this when you apply, don't send us a proposal if you are just looking for a short term or temporary job. JOB DESCRIPTION You will deal with requests from our customers by e-mail through our ticketing system. We will have detailed training sessions where you will be given details about the procedures to be followed; we will show you how to deal with different requests and how to get information from different systems. You will have a mentor/point of contact assigned in our office dedicated to solve any problems that you may encounter during your work. OUR APPROACH TO FREELANCERS AND REMOTE EMPLOYEES As you can see from our many job posts, most of them offering fixed positions, we employ many freelancers and we plan to scale this even more in the future. Freelancers and remote staff are a core part of our company, we don't post these jobs to cover a temporary need, which means that there can be development and career opportunities if you show us your talent, such as managing or leading a team of remote employees. COMPENSATION DETAILS For this work we will pay 500 US$ per month, that's 500 US$ per month net for you after platform fees. Payments for the month will be released around the 10th of the next month, so for example for your work in June, you will receive your salary on the 10th of July (it could be one or two days late if the 10th falls on a weekend). Note that it is up to you to research and comply to local regulations and laws in your country regarding your income deriving from freelance work, as well as to pay any applicable taxes. We will not pay additional contributions or taxes apart from your salary. APPLICATION REQUIREMENTS Please don't send a boilerplate proposal, we will discard those immediately. Have a look at our sites and let us know what you think. You can of course tell us about your experience, but please emphasize how it's relevant to this position. Again, this is a fixed, long-term position, please don't apply if you are not fully committed to working with us for a long time. Start your proposal with "I have read the job description fully and I understand and agree to the job conditions and payment", this will let us know that you have carefully read the whole job post. With your proposal please include: 1) The test that I am posting with the job; 2) Your CV; (please include both the test and your CV in zip format if you can only upload one file with your proposal); 3) Your E-mail address; 4) Your Skype ID. Our HR department will contact you to arrange a video interview, as we have lots of applicants for our jobs, we need interviews to select the most suitable candidate. Good luck for your application!
Skills: Customer support Customer service French Spanish