Customer Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $200 - Posted
Hello, We are a very successful kindle company that is looking to hire virtual assistants who have already kindle unlimited accounts and experience in the kindle industry. All applicants MUST have their own kindle unlimited account and know marketing very well. If you feel that you fit this job description, let me know.
  • Number of freelancers needed: 4
Skills: Customer support Internet research Reviews Virtual Assistant
Fixed-Price - Intermediate ($$) - Est. Budget: $175 - Posted
English speaking customer service Rep To manage customer inquires and initiate, track, and report on customer returns. Manage all problem orders. Applicant must have access to reliable internet connection with a minimum of 20 mb speed. Applicant must also have access to a webcam for initial training purposes and ongoing daily meetings. Must be available 8 hours per day CST Tuesday-Saturday and 4 hours per day CST Sunday and Monday. Contract pays $175.00 USD per Month.
  • Number of freelancers needed: 2
Skills: Customer support Email Handling Google Spreadsheets
Fixed-Price - Intermediate ($$) - Est. Budget: $60 - Posted
I would like to hire someone who can build a list of valid potential customers. With the list I want to find a way to contact potential customers. I would like to set up a spreadsheet with the following info in individual columns: 1) Company (Required if last name is not provided) 2) Address Line 1 (Required) Address Line 2 (Optional) 3) City (Required) 4) State (Required) 5) Zip+4 (At least 5-digit zip is required) I want to use leads to send out post cards. If you have any other ideas I am open to it. Thanks
Skills: Customer support B2B Marketing Customer service Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $900 - Posted
We are looking for an experienced technical support manager to resolve users' requests in the help desk and by phone. We normally get around 30 tickets per day. We also receive voice mails and some requests via live chat. The average first reply time should not exceed 6 hours even on week-ends (zendesk mobile helps to answer 6-7 new tickets that arrive over the week-end). You should have strong technical background (preferably a developer) and great communication skills. For native English speakers only. In a nutshell, the support manager resolves all incoming emails/chats/calls. He tests all incoming bug reports and if the issue can be reproduced he reports it to the developers. Another testing is required before the updated version is sent to the customer. In some cases he should be able to do remote teamviewer sessions. It's an ongoing work for an experienced it person who can devote it 2-3 hours of time daily.
Skills: Customer support chat support Email Handling Live Chat Operator
Fixed-Price - Intermediate ($$) - Est. Budget: $120 - Posted
For this course AAP is a response for customer’s RFP or customer’s design requirements and type of solution used in network design. Typically a customer’s RFP includes following topics. • Business goals for the project • Scope of the project • Information on existing network • Information on new applications • Technical requirements, including scalability, availability, network performance, security, manageability, usability, adaptability, and affordability • Warranty requirements for products • Environmental or architectural constraints • Training and support requirements • Preliminary schedule with milestones and deliverables • Legal contractual terms and conditions Your AAP should include responses to all of customer’s RFP and should include logical and physical component pf the design, information on technologies used in design solution, and proposal to implementing the design Powerpoint: This section will include an online presentation in PowerPoint. Presentations should include the information in parts 1 through 4 of the AAP which I will provide the four parts. The purpose of this presentation is to get approval from upper level management. This presentation is geared towards upper management level. In this presentation two much details, or by providing too much technical content you could lose your audience. You need a balance approach. That means keep your focus on key business goals and explain them in simple language how this project will help in meeting those goals. There is no minimum or maximum numbers of slides for this presentation.
Skills: Customer support Cisco Certified Network Associate (CCNA) Microsoft PowerPoint Network Design