Do you love social media & social networking? Are you Internet savvy? Would you like to help manage the online reputation for some of the world’s largest brands? If so, ICUC Moderation Services is looking for a Community Manager to work remotely. Applicants must be prepared for a fast-paced, self-motivated, entrepreneurial, lifestyle. You will be given the opportunity to work with a diverse group people and a variety of clients in an ever changing industry. We look for team players with strong social networks that are able to work independently and collectively in a unique virtual environment.
As an ICUC Community Manager, your primary focus is to integrate with the client, provide best-in-class service, collaborate in creating compelling content, execute effective community management services, and provide thought leadership in social media strategy. You must be prepared to work in a fast-paced, self-motivated, entrepreneurial environment; be a team player who is social-savvy; and have the ability to work independently and collectively in an unique virtual environment.
As an ICUC Community Manager, your day-to-date focus is to:
•Assume the voice of the brand(s); connect and engage with fans and followers across all social networks
•Research, craft and post interactive, thoughtful, intelligent, and provoking content that encourages community participation
•Identify behavioural and technical issues, patterns, and trends in the community
•Pro-actively escalate issues, observations, opportunities, and insights through the relevant channels
•Provide superior customer service for all aspects of online community management (e.g. product issues and feedback, issues with social tools, etc.)
•Evaluate, moderate and report on clients’ current social media activities
•Identify, discuss, educate, and recommend new offerings that will help or enhance the value of the relationship, both related and unrelated to ICUC
•Communicate with clients regularly by video/phone calls
•Act as a resource for the Directors and VP’s to help promote our community management and engagement services into existing moderation or monitoring-only services
•Work with VP, Client Services on renewals/account changes as required
•Work with our reporting team to ensure client reports are on target and are providing maximum value at the client requested cadence.
•Maintain current knowledge of the evolving social media space, ensuring best practices and thought leadership are shared with clients when appropriate
•Go above and beyond client and company expectations, bringing fresh and new ideas to leaders and always questioning the status quo.
As Community Manager for this specific brand, you will:
• Work as a Social Media Content Specialist - on shift approx. 24 hours/week
• Provide Community Management Duties - approx. 16 hours/week
◦Create and provide copy for social media channels
◦Streamline and organize content calendar for client approval
◦Schedule and publish all social content for client
•Social Media Strategy
◦Support and maintain comprehensive social media strategy
◦Support development of social media standards, policies, and rules
◦Define performance indicators and implement measurement and analytics
◦Research and identify brand advocates
◦Track mentions of the brand by advocates
◦Manage client notification of advocates, as needed
◦Track and report on outcomes of advocate interactions and interventions
Must be located in Germany.
•Must be highly proficient in both written and verbal English and German, with knowledge of slang in both languages.
•Excellent written and verbal communication skills with engaging presentation skills.
•High level of accuracy and attention to detail.
•Strong sense of account ownership and pride in work.
•Strong time management skills with the ability to plan, prioritize, monitor, and respond to changes quickly.
•Strong decision making skills coupled with good judgment.
•Ability to multitask in a fast paced, entrepreneurial environment.
•Good sense of decorum and brand appropriateness.
•Friendly, diplomatic, and imperturbable self-starter with the willingness and desire to take initiative and get the job done.