Phone Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $60 - Posted
Creativity Artistry is in need of a virtual assistant to represent and work virtually for the gallery in handling customers services, invoice, data entry and also data processing. Biding freelancers should have an excellent customer service and must be outcome-oriented. The gallery needs an assistant that will help manage its data entry, customer, Ed services, reply to emails, handle data processing and also handle all that deals with invoicing and recordings, creating and design website. The virtual assistant would be required to work 3 hours per day. The gallery specializes in the online sales of artwork via freelancers who are interested in representing the gallery.
Skills: Phone Support Administrative Support Call Handling chat support
Fixed-Price - Intermediate ($$) - Est. Budget: $800 - Posted
PLEASE READ THE ENTIRE POST BEFORE APPLYING. IF YOU ARE NOT A CAREER FOCUSED, EXPERIENCED, PHONE-BASED IT SUPPORT PROFESSIONAL PLEASE DO NOT APPLY. We are an IT support company that provides remote desktop support to many of our clients, and we are looking to add 1 to 2 new remote desktop support agents to our team. ABOUT THE ROLE: o The individual(s) we choose will become full-time members of the team. This is NOT a temporary position. o You will provided with a soft-phone which connects to our Cisco phone system. o You are expected to have a quiet office environment and a fast, reliable internet connection. JOB FUNCTION: You will be managing the assignment of tickets that come into our IT support dashboard. You will be taking, making, and returning phone calls to clients who need IT support. You will be assisting our onsite team members with support related requests. REQUIRED QUALIFICATIONS: o Native English speaker with little to no accent comfortable with having conversations with strangers o Good working knowledge of Windows 7, 8 and 10 with a minimum of two years of experience o Must have a thorough knowledge of and know how to troubleshoot Microsoft Office o Must have two years of experience troubleshooting hardware--desktop, laptop, monitor, printer o Must be familiar with basic LAN operations: mapping shared drives, connecting network printers, troubleshooting access to file shares, etc. o Must have prior experience with remote support o Must be savvy and use the internet to help answer questions and solve problems o A pleasant and friendly demeanor working with non-technical users is required. o Must embrace changing priorities at the drop of a hat and sometimes working at a fast pace o Willing to learn something new a plus o Must be reliable and follow tasks through to completion o Must be able to juggle multiple priorities and taskso Possesses good time management skills o EXCELLENT English and communication skills and friendly demeanor and positive attitude PLUSES: o Microsoft Certifications o Extensive desktop support experience o Experience supporting US based based companies and users Our budget for each rep is $800 to $1000 USD per month depending on experience and certification levels. Salary is paid bi-weekly. Again, his is NOT a temporary position. Skype video interview required. Any questions please ask.
Skills: Phone Support Desktop Support Email Handling Email Technical Support
Fixed-Price - Entry Level ($) - Est. Budget: $15 - Posted
Hi, we are looking for a person to test if the customer support number for a service is working correctly. The test will take a couple of minutes. We require having an Italian mobile phone, and for the tester to actually be in Italy. You will receive further instructions about the test and the number by a private message when settling the terms of work. Job and requirements: -testing -max 10 min -Italian mobile phone -actually being in Italy
Skills: Phone Support Administrative Support Portuguese Sales
Fixed-Price - Intermediate ($$) - Est. Budget: $600 - Posted
We are in need of reliable and sharp people (preferably from the Philippines, unless English is immaculate) to be hired for an e-commerce business based in the US. This is a permanent, salaried full-time position with benefits. Requirements: 1. Willing to work from home, full-time 2. Knowledgeable in Microsoft Office 3. Available to work for 40 hours a week, Monday to Friday, from 9 a.m. to 5 p.m., Pacific Standard Time  4. High-speed and stable internet connection 5. Must be working in a place where power outages are not frequent 6. Must be EXCELLENT in written (punctuation, capitalization, grammar, spacing, formatting, etc. are all important to us) and spoken English (US accent) 7. Must currently have no other job obligations 8. Great communication skills  9. Must be SHARP 10. We use Hubstaff for time tracking (and screenshots taken every 2 minutes). Must be able to reach above 70% activity every day and week, otherwise it can be a means for us to dismiss an employee. 12. MUST BE EXTREMELY RELIABLE. Should be able to show up every day on time without incidents. 13. Must be willing to work with us long-term to help grow the business as well as their career. We are not at all interested in someone looking to "try out" or thinking of staying just for a few months as a lot of effort is put into training and setting up.  14. We prefer someone who knows Adobe Photoshop, InDesign, and Illustrator, although it's not really a requirement. Include the word "Tiger" in your message as a proof that you have read the whole job description.  Primary responsibilities include: 1. Email and phone handling (3-6 calls a day only on average) 2. Managing sales channels and orders 3. Returns 4. All front-facing exchanges 5. Multiple random PA work to assist the team 6. Understanding the products, installation, and other technical information Potential other responsibilities are the following: 1. Social media marketing 2. Following up with vendors and distributors 3. Catalog work 4. Logistics and transportation 5. Managing projects with contractors 6. SEO, posting on online forums, creating links, etc. 7. Online feedback tracking 8. Watching competitors Compensation: 1. Salary $400-$600 per 20 days, depending on experience and skills 2. 11 paid personal days off per year (accrued) 3. Bonuses of 1-3 times per year depending on performance 4. Opportunity for further compensation in bonuses, and salary growth for any employee that is truly dedicated to the business 5. Paid US public holidays **Note: We offer a referral bonus of $150 to anyone who finds a candidate that ends up working and staying with us for at least 60 days.**
Skills: Phone Support Administrative Support Customer service Email Handling
Fixed-Price - Entry Level ($) - Est. Budget: $300 - Posted
We are a UK based ecommerce business looking for articulate professional customer service agent to work for us. Your job will be to answer telephone calls and help customers with identifying products and the right information. You will work closely with the directors and support them with other tasks where necessary. Initially this job will be paid on per calls taken basis as it gets busier an hourly rate shall be agreed. If you have great customer services experience with no strong accents and are willing to work hard for a growing company then this is the job for you. Ideally you will be someone who is willing to learn and can quickly grasp things. Price per call to be agreed. APPLY ONLY IF YOU HAVE THE EXPERIENCE AND HAVE THOROUGHLY UNDERSTOOD THE SCOPE OF WORK.
Skills: Phone Support Administrative Support Call Handling Customer service
Fixed-Price - Intermediate ($$) - Est. Budget: $5,000 - Posted
Job Description – Customer Service sales and Office Administrator 1. Answer phones and manage the phone calls 2. Process day to day administration work, by reply and send emails, ensure smooth operation of the day-to-day business 3. Customers Services: responding to all inquires within established guidelines (within 1 working day) replying emails, answering phone calls etc, data entry, etc. all client record need to be entered into client list and php list accordingly within the same day. 4. Assist Project manager processing administration to achieve of each project goal. 5. Develop and implement Operating Procedures, forms & systems 6. Send group emails to clients weekly on each Friday. New term, workshop promotion : 8. Assist web marketing manager, update web site accordingly 9. create and manage Calendar & Diary for director’s schedule 10. Newsletter promotion for healthy life style and recent news, classes promotion once every 2 month, in week 5, we are going to send newsletters to all people, all newsletters are in the web site, you can add something new, or classes information may simply copy them and change the date. There is a lot of information there. 11. Plan for each week and report by 5pm each Friday.
Skills: Phone Support Calendar Management clerical skills Customer service
Fixed-Price - Expert ($$$) - Est. Budget: $400 - Posted
We have New Zealand e-commerce shop. Looking for the professional to support by phone, chat, email in NZ business hours and some days more 9:00 AM to 6 PM Work volume: 3-6 chat 3-6 calls 5-8 emails Total volume 3-4 hours daily + time spend to be online on the computer to accept chat + calls. Note 1 - We will be considering candidacy only those freelancers who do other similar customer service online jobs and they are great in sales. Note 2 - NZ/AU speaking accent is required! 2-day training + test is required before you take the job. The project is a long term for NZ and later for Australia.
Skills: Phone Support chat support Customer service Customer support